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action","n":156,"file":"evals/results/2026-10-05-peachtree-cabinet-works-tests-generated-mac-mini-m4-16gb-qwen3-8b-quote-v2.3.md"},{"run":"2026-10-06-fieldstone-it-tests-generated-mac-mini-m4-16gb-qwen3-8b-quote-v2.4","date":"2026-10-06","hw":"Mac mini M4, 16 GB","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Fieldstone IT","set":"generated","setRaw":"fieldstone-it-generated","mode":"Notes + quote action","n":204,"file":"evals/results/2026-10-06-fieldstone-it-tests-generated-mac-mini-m4-16gb-qwen3-8b-quote-v2.4.md"},{"run":"2026-10-06-fieldstone-it-tests-heldout-ugly-mac-mini-m4-16gb-qwen3-8b-quote-v2.4","date":"2026-10-06","hw":"Mac mini M4, 16 GB","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Fieldstone IT","set":"seen-while-fixing","setRaw":"fieldstone-it-messy-1","mode":"Notes + quote action","n":20,"file":"evals/results/2026-10-06-fieldstone-it-tests-heldout-ugly-mac-mini-m4-16gb-qwen3-8b-quote-v2.4.md"},{"run":"2026-10-06-fieldstone-it-tests-heldout-ugly2-mac-mini-m4-16gb-qwen3-8b-quote-v2.4","date":"2026-10-06","hw":"Mac mini M4, 16 GB","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Fieldstone IT","set":"unseen","setRaw":"fieldstone-it-messy-2","mode":"Notes + quote action","n":15,"file":"evals/results/2026-10-06-fieldstone-it-tests-heldout-ugly2-mac-mini-m4-16gb-qwen3-8b-quote-v2.4.md"},{"run":"2026-10-06-fieldstone-it-tests-mac-mini-m4-16gb-qwen3-8b-quote-v2.4","date":"2026-10-06","hw":"Mac mini M4, 16 GB","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Fieldstone IT","set":"standard","setRaw":"fieldstone-it","mode":"Notes + quote 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action","n":40,"file":"evals/results/2026-10-06-peachtree-cabinet-works-tests-mac-mini-m4-16gb-qwen3-8b-quote-v2.4.md"},{"run":"2026-10-14-ponce-electric-dell-3090-qwen3-8b","date":"2026-10-14","hw":"Dell RTX 3090 test box","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Ponce Electric Supply","set":"new-company","setRaw":"ponce-electric-supply","mode":"Model alone","n":40,"file":"evals/results/2026-10-14-ponce-electric-dell-3090-qwen3-8b.md"},{"run":"2026-10-14-ponce-electric-dell-3090-qwen3-8b","date":"2026-10-14","hw":"Dell RTX 3090 test box","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Ponce Electric Supply","set":"new-company","setRaw":"ponce-electric-supply","mode":"With notes","n":40,"file":"evals/results/2026-10-14-ponce-electric-dell-3090-qwen3-8b.md"},{"run":"2026-10-14-ponce-electric-dell-3090-qwen3-8b","date":"2026-10-14","hw":"Dell RTX 3090 test box","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Ponce Electric Supply","set":"new-company","setRaw":"ponce-electric-supply","mode":"Notes + quote action","n":40,"file":"evals/results/2026-10-14-ponce-electric-dell-3090-qwen3-8b.md"},{"run":"2026-10-14-ponce-electric-tests-messy-dell-3090-qwen3-8b","date":"2026-10-14","hw":"Dell RTX 3090 test box","model":"Qwen3 8B","modelId":"qwen3:8b","company":"Ponce Electric Supply","set":"new-company","setRaw":"ponce-electric-supply-messy","mode":"Notes + quote action","n":15,"file":"evals/results/2026-10-14-ponce-electric-tests-messy-dell-3090-qwen3-8b.md"}],"req":{"peachtree-cabinet-works|quote-01":"Price 20 of DB-1822 in poplar, stained please.","peachtree-cabinet-works|quote-02":"Customer wants 60 slab door 24x30s, cherry, unfinished. How much for the line?","peachtree-cabinet-works|quote-03":"Customer wants 50 dovetail drawer box 12x16s, maple, unfinished. How much for the line?","peachtree-cabinet-works|quote-04":"Quote 48 x drawer front 6x24 (DF-0624) in cherry, stained. What is the line total?","peachtree-cabinet-works|quote-05":"Price 60 of SD-2430 in white oak, stained please.","peachtree-cabinet-works|quote-06":"Customer wants 24 shaker door 24x30s, maple, stained. How much for the line?","peachtree-cabinet-works|quote-07":"Price 75 of RP-1824 in maple, painted please.","peachtree-cabinet-works|quote-08":"Price 16 of CM-0896 in cherry, unfinished please.","peachtree-cabinet-works|quote-09":"Price 20 of RP-2430 in cherry, unfinished please.","peachtree-cabinet-works|quote-10":"Quote 50 x shaker door 15x30 (SD-1530) in maple, unfinished. What is the line total?","peachtree-cabinet-works|quote-11":"Price 30 of DB-1822 in cherry, painted please.","peachtree-cabinet-works|quote-12":"Quote 100 x raised panel door 18x24 (RP-1824) in maple, unfinished. What is the line total?","peachtree-cabinet-works|quote-13":"Price 16 of DF-0830 in maple, unfinished please.","peachtree-cabinet-works|quote-14":"Customer wants 8 crown moulding 8fts, cherry, painted. How much for the line?","peachtree-cabinet-works|quote-15":"Quote 60 x raised panel door 24x30 (RP-2430) in cherry, stained. What is the line total?","peachtree-cabinet-works|quote-16":"Quote 100 x dovetail drawer box 12x16 (DB-1216) in poplar, unfinished. What is the line total?","peachtree-cabinet-works|lookup-01":"How long does a painted order take?","peachtree-cabinet-works|lookup-02":"What's the lead time if the doors are unfinished?","peachtree-cabinet-works|lookup-03":"What is our minimum order?","peachtree-cabinet-works|lookup-04":"How much deposit do we take on a custom order?","peachtree-cabinet-works|lookup-05":"Who can approve a special price for a big customer?","peachtree-cabinet-works|lookup-06":"Can a customer return stock items, and within how long?","peachtree-cabinet-works|lookup-07":"A contractor wants it faster. What does a rush cost?","peachtree-cabinet-works|lookup-08":"How far do we deliver for free?","peachtree-cabinet-works|lookup-09":"Which wood species do we stock?","peachtree-cabinet-works|lookup-10":"An order has stained doors and painted drawer fronts. What lead time do we quote?","peachtree-cabinet-works|triage-01":"Route this email to one queue.\n\n\"Can you price 24 slab doors 18x24 in maple, stained?\"","peachtree-cabinet-works|triage-02":"Route this email to one queue.\n\n\"Where is PO-48213? It was due last week.\"","peachtree-cabinet-works|triage-03":"Route this email to one queue.\n\n\"Order PO-55120 arrived with 4 cracked doors.\"","peachtree-cabinet-works|triage-04":"Route this email to one queue.\n\n\"Our GC needs the CARB compliance cert for PO-31877.\"","peachtree-cabinet-works|triage-05":"Route this email to one queue.\n\n\"Are you hiring for the finishing line?\"","peachtree-cabinet-works|triage-06":"Route this email to one queue.\n\n\"The finish on PO-60412 does not match the sample.\"","peachtree-cabinet-works|triage-07":"Route this email to one queue.\n\n\"Checking ship date for PO-22904, customer is asking.\"","peachtree-cabinet-works|triage-08":"Route this email to one queue.\n\n\"Please send the FSC certificate for PO-70155.\"","peachtree-cabinet-works|unknown-01":"What is the price of a 30x36 shaker door?","peachtree-cabinet-works|unknown-02":"What warranty do we give on painted finishes?","peachtree-cabinet-works|unknown-03":"Can we ship an order to Toronto, and what does it cost?","peachtree-cabinet-works|unknown-04":"Is the plant open on Saturdays?","peachtree-cabinet-works|unknown-05":"Price 12 walnut shaker doors 18x24, stained.","peachtree-cabinet-works|unknown-06":"What does delivery cost to Savannah, 250 miles away?","fieldstone-it|quote-01":"Quote 40 x business laptop 14in (LT-14) with setup. What is the line total?","fieldstone-it|quote-02":"Client wants 20 business laptop 16ins, set up and ready. How much for the line?","fieldstone-it|quote-03":"Price 12 of DT-MINI including setup please.","fieldstone-it|quote-04":"Price 24 of DOCK-C including setup please.","fieldstone-it|quote-05":"Price 40 of AP-6E including setup please.","fieldstone-it|quote-06":"Quote 24 x monitor 24in (MON-24) with setup. What is the line total?","fieldstone-it|quote-07":"Price 30 of LT-14 including setup please.","fieldstone-it|quote-08":"Price 30 of SW-24P including setup please.","fieldstone-it|quote-09":"Quote 30 x battery backup 1500VA (UPS-1500) with setup. What is the line total?","fieldstone-it|quote-10":"Price 30 of FW-SMB including setup please.","fieldstone-it|quote-11":"Price 2 of DT-MINI including setup please.","fieldstone-it|quote-12":"Client wants 25 business laptop 16ins, set up and ready. How much for the line?","fieldstone-it|quote-13":"Client wants 3 small desktops, set up and ready. How much for the line?","fieldstone-it|quote-14":"Quote 24 x Wi-Fi 6E access point (AP-6E) with setup. What is the line total?","fieldstone-it|quote-15":"Client wants 20 small-business firewalls, set up and ready. How much for the line?","fieldstone-it|quote-16":"Client wants 8 business laptop 16ins, set up and ready. How much for the line?","fieldstone-it|lookup-01":"A whole office is down. How fast do we have to respond?","fieldstone-it|lookup-02":"What do we charge per hour for after-hours work?","fieldstone-it|lookup-03":"What's our business-hours project rate?","fieldstone-it|lookup-04":"How long do we keep backups?","fieldstone-it|lookup-05":"When is the server maintenance window?","fieldstone-it|lookup-06":"A user lost their phone and is locked out of MFA. What is the first step?","fieldstone-it|lookup-07":"How quickly must we disable an account after a leaver request?","fieldstone-it|lookup-08":"Who approves a quote over $10,000?","fieldstone-it|lookup-09":"How much notice do we need for a new starter?","fieldstone-it|lookup-10":"Brightwater Dental wants a firewall rule changed today. What do we need first?","fieldstone-it|triage-01":"Route this email to one queue.\n\n\"The printer on the second floor keeps jamming and now shows an error.\"","fieldstone-it|triage-02":"Route this email to one queue.\n\n\"Can you price 8 new laptops and docks for our new hires?\"","fieldstone-it|triage-03":"Route this email to one queue.\n\n\"I clicked a link in an email that said my mailbox was full and entered my password.\"","fieldstone-it|triage-04":"Route this email to one queue.\n\n\"We have a new paralegal starting Monday, Ana Ruiz.\"","fieldstone-it|triage-05":"Route this email to one queue.\n\n\"Our September invoice looks like it charged us twice.\"","fieldstone-it|triage-06":"Route this email to one queue.\n\n\"Outlook won't open on my laptop since this morning.\"","fieldstone-it|triage-07":"Route this email to one queue.\n\n\"Jim left the company today, please shut off his access.\"","fieldstone-it|triage-08":"Route this email to one queue.\n\n\"Do you sponsor the chamber of commerce golf day?\"","fieldstone-it|unknown-01":"What is the price of a 34in ultrawide monitor?","fieldstone-it|unknown-02":"Do we support Linux desktops for clients?","fieldstone-it|unknown-03":"What is the warranty on the LT-14 laptop?","fieldstone-it|unknown-04":"Does Morrow & Pike have a backup internet line?","fieldstone-it|unknown-05":"Price 20 iPads with setup.","fieldstone-it|unknown-06":"What response time do we promise clients outside Georgia?","fieldstone-it-messy-1|ugly-01":"hey can u price LT14 x 40 w/ setup thx","fieldstone-it-messy-1|ugly-02":"Need two dozen 27 inch monitors, set up please.","fieldstone-it-messy-1|ugly-03":"---------- Forwarded message ---------\nFrom: Dana Ruiz\nDate: Tue, Sep 29, 2026\nSubject: RE: refresh\n\nWe bought 10 laptops in 2024.\n\nCan we get 15 of the 16in laptops set up for the new team?","fieldstone-it-messy-1|ugly-04":"Quote 12 DT-MINI. We will image them ourselves, so no setup.","fieldstone-it-messy-1|ugly-05":"Need 5 AP-6E and 1 SW-24P for the warehouse, installed.","fieldstone-it-messy-1|ugly-06":"price for 30 usb-c docks","fieldstone-it-messy-1|ugly-07":"Same laptops as last time, 8 of them please.","fieldstone-it-messy-1|ugly-08":"How much for 10 MacBook Pros, set up?","fieldstone-it-messy-1|ugly-09":"We need a firewall for the new office, just the one, installed.","fieldstone-it-messy-1|ugly-10":"Can you do 25 x UPS-1500 at last year's price of $299?","fieldstone-it-messy-1|ugly-11":"Pls quote 100 24in screens + setup","fieldstone-it-messy-1|ugly-12":"Need a quote: 6 access points (the wifi 6e ones) and 2 of the 24 port poe switches.","fieldstone-it-messy-1|ugly-13":"Ballpark for outfitting 12 new hires with a laptop, a dock and 2 monitors each?","fieldstone-it-messy-1|ugly-14":"quote 9 lt-16","fieldstone-it-messy-1|ugly-15":"Re: Re: Re: order\n\nAll good on our side. What's the total for the 18 small desktops we discussed?\n\nThanks, M","fieldstone-it-messy-1|ugly-16":"Quote 40 of the 14 inch laptops, half with setup and half without.","fieldstone-it-messy-1|ugly-17":"need 3 UPS units asap, installed","fieldstone-it-messy-1|ugly-18":"Quote: 1 x FW-SMB, 1 x SW-24P, 4 x AP-6E for the Buckhead office","fieldstone-it-messy-1|ugly-19":"Can you price 20 MON-24 with setup?\n\nMarcus Bell | Office Manager\nPeachtree Dental, Suite 300\n404-555-0142","fieldstone-it-messy-1|ugly-20":"Quote 10 x LT-14 with setup. Client is a nonprofit, any extra discount?","fieldstone-it-messy-2|ugly2-01":"Could you price a dozen small desktops with setup?","fieldstone-it-messy-2|ugly2-02":"We'd like three of the 24-port PoE switches and eight wifi 6E access points, installed.","fieldstone-it-messy-2|ugly2-03":"Just the hardware please, no setup: 30 MON-27.","fieldstone-it-messy-2|ugly2-04":"need pricing on 6 battery backups (the 1500VA ones)","fieldstone-it-messy-2|ugly2-05":"For each of 4 desks: one 27in monitor and one USB-C dock. Total?","fieldstone-it-messy-2|ugly2-06":"Ticket #48213 - Hi, please quote 11 LT-14 with setup. Our PO will reference 2026-118.","fieldstone-it-messy-2|ugly2-07":"Do you have a 32in 4K monitor? Need 5.","fieldstone-it-messy-2|ugly2-08":"Can we get some new laptops for the front desk?","fieldstone-it-messy-2|ugly2-09":"Price 50 docks, hardware only, we'll plug them in ourselves.","fieldstone-it-messy-2|ugly2-10":"One firewall and one switch (24 port PoE) for the clinic, set up.","fieldstone-it-messy-2|ugly2-11":"LT-16 - qty 26 - with setup","fieldstone-it-messy-2|ugly2-12":"twenty-five 24in monitors with setup please","fieldstone-it-messy-2|ugly2-13":"Quote 7 AP-6E for building 3, floor 2.","fieldstone-it-messy-2|ugly2-14":"10 LT-14 with setup and 10 DOCK-C without setup.","fieldstone-it-messy-2|ugly2-15":"What would 2 FW-SMB cost installed? Last quote said $2,600.","fieldstone-it-generated|gen-001":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you include the setup fee? Also, do you have the 24 inch monitors? We need 5 of those too.\n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-002":"Hello,\n\nI am looking for a quote for 10 of the 16 inch laptops. Please include the setup cost. Also, I need 2 of the USB-C docks. We will handle the dock setup ourselves, so please exclude that fee.\n\nBest,\nJ. Doe\n(555) 888-1234","fieldstone-it-generated|gen-003":"Hi,\n\nWe need a quote for 1 of the 24 port PoE switch and 1 of the small business firewall. Please include all setup fees.\n\nRegards,\nAdmin\n555-012-3456","fieldstone-it-generated|gen-004":"Fwd: Re: IT Equipment\n\nFrom: Lisa \nSubject: Re: IT Equipment\n\nHi,\n\nWe need 1 of the Wi-Fi 6E access point. Please include the setup fee. Also, we need 5 of the 14 inch laptops, but we will do the setup ourselves, so please remove that charge.\n\nLisa\n555-099-8877","fieldstone-it-generated|gen-005":"Hi,\n\nWe are looking to buy 1 of the small desktop and 1 of the 24 inch monitor. Please include all setup fees. We also need 1 of the USB-C dock, but we will install it ourselves, so no setup fee for that.\n\nBest,\nAnna\n555-011-2233","fieldstone-it-generated|gen-006":"Subject: RE: RE: RE: Quote request\n\nForwarded from: Mike \n\nHey team,\n\nCan you price out 2 of the big 16 inch laptops and a dozen of the small monitors? We want the 24 inch ones. We will handle the installation ourselves so no setup needed for any of it.\n\nBest,\nMike\n555-0192","fieldstone-it-generated|gen-007":"Hello,\n\nI need a quote for one small desktop and one battery backup. The desktop needs to be set up, but I can plug in the battery backup myself so no setup for that one.\n\nRegards,\nJ. Doe","fieldstone-it-generated|gen-008":"Hi,\n\nWe are looking to buy 3 of the 27 inch monitors and 2 of the USB-C docks. Please include the setup fees for everything. We need this for a client meeting next week.\n\nThanks,\nAlex","fieldstone-it-generated|gen-009":"Hi Team,\n\nPlease quote for:\n- 2x Small Desktops (with setup)\n- 1x 24-port PoE Switch (no setup, we have our own network guys)\n\nThanks,\nPriya\n(555) 882-1122","fieldstone-it-generated|gen-010":"Hello,\n\nI need a quote for one Wi-Fi 6E access point and one small business firewall. We need professional installation for both items. Please include all fees.\n\nBest,\nMark","fieldstone-it-generated|gen-011":"Hello,\n\nI need a quote for a small desktop and a battery backup. Just the hardware please, no installation services.\n\nBest,\nJ. Doe\n(555) 882-1122","fieldstone-it-generated|gen-012":"Hi,\n\nWe are looking to buy 10 of the 16 inch laptops. Do you have a volume discount? Also, please include the setup cost in the total.\n\nRegards,\nAdmin\n(555) 334-9911","fieldstone-it-generated|gen-013":"Hey,\n\nNeed 2 of the 24 port switches and 1 firewall. We will handle the configuration ourselves, so no setup needed for any of it.\n\nThanks,\nDev Team\n(555) 776-4433","fieldstone-it-generated|gen-014":"Hi,\n\nCan you quote for 5 of the Wi-Fi 6E access points? We need professional installation for all of them.\n\nBest,\nIT Manager\n(555) 221-8899","fieldstone-it-generated|gen-015":"Hello,\n\nI saw you sell 32 inch monitors. Can you send a quote for 4 of those? We need them set up.\n\nThanks,\nClient\n(555) 112-3344","fieldstone-it-generated|gen-016":"Hey,\n\nDo you sell 4K monitors? If so, quote me for 3 units with installation.\n\nThanks,\nUser\n(555) 445-6677","fieldstone-it-generated|gen-017":"Hi,\n\nNeed a quote for 1 USB-C dock and 1 battery backup. No setup required for either item.\n\nBest,\nOffice Manager\n(555) 667-8899","fieldstone-it-generated|gen-018":"Hi there,\n\nWe need 12 of the 14 inch laptops for our new hires starting next month. Can you do a quote? We will handle the setup ourselves so please do not include that cost.\n\nThanks,\nSarah Jenkins\n(555) 019-2834","fieldstone-it-generated|gen-019":"Fwd: Re: Re: Re: IT Upgrade\n\nFrom: Mike Ross \nDate: Mon, Oct 2, 2023 at 9:14 AM\nSubject: Re: Re: Re: IT Upgrade\n\nHey,\n\nCan you quote for 25 of the 27 inch monitors? We need them ready to go out of the box so include the setup. Also, do you have the small desktops? We need 5 of those too, setup included.\n\nMike\n555-010-2299","fieldstone-it-generated|gen-020":"Hello,\n\nI am looking for a quote for one 16 inch laptop. I don't want any setup fees, just the hardware. Also, I need two of the USB-C docks, no setup for those either.\n\nBest,\nDavid Chen\n(555) 882-1122","fieldstone-it-generated|gen-021":"Hi Team,\n\nWe need to upgrade our network. Please quote for:\n1. One small business firewall (with setup)\n2. One 24-port PoE switch (with setup)\n3. Three Wi-Fi 6E access points (with setup)\n\nThanks,\nPriya Patel\nIT Manager\n(555) 443-9911","fieldstone-it-generated|gen-022":"Fwd: Quote Request\n\nFrom: Admin \nSubject: Quote Request\n\nHi,\n\nWe need 20 of the 14 inch laptops. Please include setup for all of them. We also need 20 of the 24 inch monitors, setup included.\n\nThanks,\nBrightco Admin\n(555) 998-7766","fieldstone-it-generated|gen-023":"Fwd: Re: Hardware Quote\n\nFrom: Sarah \nSubject: Re: Hardware Quote\n\nHi,\n\nCan you quote for 10 of the 14 inch laptops? No setup needed. We also need 10 USB-C docks, no setup.\n\nThanks,\nSarah\n(555) 221-3344","fieldstone-it-generated|gen-024":"Hello,\n\nWe need 2 of the small business firewalls with setup. Also, 2 of the 24-port PoE switches with setup. And 4 of the Wi-Fi 6E access points with setup.\n\nThanks,\nRobert Kim\n(555) 665-4433","fieldstone-it-generated|gen-025":"Need a quote for 24 port switch and 2 monitors (27 inch). Please include setup for everything.\n\n- Dave\n(555) 882-1122","fieldstone-it-generated|gen-026":"Can you quote me for a dozen 16 inch laptops? We need them ready to go out of the box, so yes to setup.\n\nAlso, do you have a 24 inch monitor? I need 3 of those too, with setup.\n\nBest,\nTom\n555-0101","fieldstone-it-generated|gen-027":"Please send pricing for 2 USB-C docks and 1 Wi-Fi 6E access point. Include all setup fees.\n\n- Lisa\n555-9988","fieldstone-it-generated|gen-028":"Need a quote for 24 port switch and 2 monitors (27 inch). Please include setup for everything.\n\nAlso, do you have a 48 port switch? We might need that later.\n\n- Dave\n(555) 882-1122","fieldstone-it-generated|gen-029":"Hi team,\n\nWe need 3 of the 14 inch laptops for our new hires. Can you skip the setup fee? We have our own IT guy who will image them.\n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-030":"Hello,\n\nI need a quote for 10 USB-C docks. Also, do you have a 16 inch laptop? I think it was the LT-16? I need 5 of those too. Please include setup for everything.\n\nBest,\nJ. Doe\n(555) 888-1234","fieldstone-it-generated|gen-031":"Hi there,\n\nWe are looking for a firewall and a switch. The firewall is the small business one (FW-SMB) and the switch is the 24 port PoE one (SW-24P). We need 1 of each. We will handle the configuration ourselves, so no setup needed for either.\n\nRegards,\nTech Solutions LLC\n(555) 444-9911","fieldstone-it-generated|gen-032":"Please send a quote for 20 battery backups (UPS-1500). We need the setup service included for all of them. This is for our warehouse.\n\nThanks,\nLogiCorp\n(555) 333-7788","fieldstone-it-generated|gen-033":"Forwarded from: Admin \nSubject: Quote\n\nHi,\n\nWe need 1 Wi-Fi 6E access point (AP-6E). We will install it ourselves, so no setup. Also need 2 of the 14 inch laptops (LT-14) with setup.\n\nCheers,\nStartup IO\n(555) 111-0000","fieldstone-it-generated|gen-034":"Please provide a quote for 12 USB-C docks (DOCK-C). We need setup for all of them. This is for our new office space.\n\nThanks,\nCorporate Office\n(555) 777-6655","fieldstone-it-generated|gen-035":"Fwd: Re: Re: Monitor order\n\nFrom: Dave \nSent: Tuesday, October 10, 2023 9:14 AM\nTo: IT Dept\nSubject: Re: Re: Monitor order\n\nHey,\n\nCan you quote for 2 of the 27 inch monitors? We need them delivered to the office. Also, do you have any 24 port switches? We need one of those too. Setup is fine for both.\n\nDave\n555-010-2299","fieldstone-it-generated|gen-036":"Hello,\n\nI am looking for a small desktop computer. I need 5 of them. Please include the setup cost in the quote. My name is John Miller from Miller & Associates.\n\nBest,\nJohn","fieldstone-it-generated|gen-037":"Hi,\n\nWe need a quote for 10 USB-C docks. We will handle the installation ourselves, so please exclude the setup fee. Also, can you add 2 battery backups to the order? We need those set up by your team.\n\nRegards,\nEmily\n(555) 882-1122","fieldstone-it-generated|gen-038":"Fwd: Re: Firewall quote\n\nFrom: Admin \nSent: Monday, October 9, 2023 4:30 PM\nTo: Sales\nSubject: Fwd: Re: Firewall quote\n\nCan you send a quote for 1 small business firewall? We need the full setup service included. Thanks.\n\nAdmin\n555-019-8821","fieldstone-it-generated|gen-039":"Hello,\n\nRequesting a quote for 6 Wi-Fi 6E access points. We will install them ourselves, so no setup needed. Please send to my email.\n\nBest,\nLisa\n(555) 998-7766","fieldstone-it-generated|gen-040":"Hi,\n\nCan you quote for 1 battery backup (1500VA)? We need it set up. Also, 3 of the 24 inch monitors, no setup for those.\n\nThanks,\nTom\n(555) 444-3322","fieldstone-it-generated|gen-041":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you do the setup? Also need 2 of the 24 inch monitors.\n\nThanks,\nSarah\n555-0192","fieldstone-it-generated|gen-042":"Forwarded from: Mike \n\nCan you quote for a dozen of the small desktops? We don't need any setup done on those, we have our own IT guys. Also, do you have the 27 inch monitors? Need 12 of those too, no setup for those either.\n\nMike\n555-0144","fieldstone-it-generated|gen-043":"Hello,\n\nI need a quote for 1 firewall and 1 switch. The switch is the 24 port one. Please include setup for both.\n\nRegards,\nJ. Doe\n555-0111","fieldstone-it-generated|gen-044":"Please quote for 2 USB-C docks and 1 battery backup. Setup required for all.\n\nThanks,\nBob\n555-0123","fieldstone-it-generated|gen-045":"Hi team,\n\nNeed 4 access points (the Wi-Fi 6E ones). No setup please, we will install them ourselves.\n\nAlso, can you do 10 of the 14 inch laptops with setup?\n\nCheers,\nDave\n555-0188","fieldstone-it-generated|gen-046":"Hi,\n\nQuote for 6 of the 24 inch monitors. No setup.\n\nAnd 1 of the 1500VA battery backup, with setup.\n\nThanks,\nEve\n555-0177","fieldstone-it-generated|gen-047":"Hi,\n\nNeed 1 USB-C dock, no setup.\n\nAnd 1 small desktop, with setup.\n\nThanks,\nGrace\n555-0166","fieldstone-it-generated|gen-048":"Hi there, \n\nWe need 5 of the 14 inch laptops for our new hires. Can you do a quote? \n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-049":"Hello,\n\nI need a quote for one small desktop and one battery backup. Please include setup for both.\n\nRegards,\nJ. Doe\n(555) 882-1122","fieldstone-it-generated|gen-050":"Hi team,\n\nWe are looking to buy 10 USB-C docks. Do you have a volume discount? Also, we need the setup done on site.\n\nThanks,\nAdmin\n(555) 334-9911","fieldstone-it-generated|gen-051":"Please quote for 3 Wi-Fi 6E access points. We do not need any installation or setup, just the hardware.\n\nBest,\nNetwork Team\n(555) 778-2210","fieldstone-it-generated|gen-052":"Hi,\n\nCan you send a quote for 1 24-port PoE switch and 1 small business firewall? We need full setup for both.\n\nThanks,\nIT Manager\n(555) 123-4567","fieldstone-it-generated|gen-053":"Hello,\n\nI need 2 of the 24 inch monitors. Please include the setup fee.\n\nRegards,\nOffice Manager\n(555) 998-7766","fieldstone-it-generated|gen-054":"Hi,\n\nWe need 4 of the 14 inch laptops. Can you skip the setup? We will handle it ourselves.\n\nThanks,\nProcurement\n(555) 445-6677","fieldstone-it-generated|gen-055":"Hello,\n\nCan you quote for 1 16 inch laptop and 1 USB-C dock? We need setup for both.\n\nBest,\nNew Hire\n(555) 221-3344","fieldstone-it-generated|gen-056":"Subject: Re: Re: Re: Laptop order\n\nHi,\n\nForwarding this from my assistant. We need 12 of the 14 inch laptops. No setup please, we have our own IT guy.\n\nThanks,\nSarah\n555-0192","fieldstone-it-generated|gen-057":"Hello,\n\nCan you quote for 25 27 inch monitors? We need them installed and configured. Also, do you have the small desktops? We need 5 of those too, with setup.\n\nBest,\nMike\n(303) 555-0142","fieldstone-it-generated|gen-058":"Hi there,\n\nWe are looking to upgrade our network. Need one 24 port PoE switch and one small business firewall. Please include setup for both.\n\nRegards,\nJ. Doe\n555-0100","fieldstone-it-generated|gen-059":"Subject: Urgent quote\n\nNeed 3 USB-C docks. No setup needed, just the hardware.\n\nThanks,\nAlex\n555-0123","fieldstone-it-generated|gen-060":"Hi,\n\nDo you sell 32 inch monitors? We need 10 of them.\n\nThanks,\nBob\n555-0199","fieldstone-it-generated|gen-061":"Hello,\n\nWe need 2 battery backups (1500VA) and 2 Wi-Fi 6E access points. Please include setup for all items.\n\nBest,\nLinda\n555-0188","fieldstone-it-generated|gen-062":"Subject: Re: Quote request\n\nHi,\n\nCan you do 16 inch laptops? We need 4 of them. No setup, we will handle the imaging.\n\nThanks,\nDave\n555-0177","fieldstone-it-generated|gen-063":"Hi,\n\nWe need 24 inch monitors. 6 of them. Please include setup.\n\nRegards,\nSam\n555-0166","fieldstone-it-generated|gen-064":"Hello,\n\nDo you have 48 port switches? We need one.\n\nThanks,\nTom\n555-0155","fieldstone-it-generated|gen-065":"Hi,\n\nNeed 1 small desktop and 1 USB-C dock. Setup for both please.\n\nBest,\nEve\n555-0144","fieldstone-it-generated|gen-066":"Hi, need a quote for 12 of the 14 inch laptops. We do not want any setup fees, just the hardware. Thanks, Dave","fieldstone-it-generated|gen-067":"Forwarded from: Sarah \nSubject: Re: IT Refresh\n\nCan you price out 25 of the small desktops and 25 of the 24 inch monitors? We need the setup included for both. Also, can you add 5 of the USB-C docks? No setup for the docks please.\n\nSent from my iPhone","fieldstone-it-generated|gen-068":"Hello, I need a quote for one 16 inch laptop and one 27 inch monitor. Please include setup for both. My name is John Smith, phone 555-0192.","fieldstone-it-generated|gen-069":"Please quote for 10 battery backups (1500VA) and 2 24-port PoE switches. We need setup for everything. Contact: Alice, 555-0123.","fieldstone-it-generated|gen-070":"Hello, we need 2 small desktops and 2 USB-C docks. No setup for any of it. Please send a quote. Thanks, Carol","fieldstone-it-generated|gen-071":"Hi, can you quote for 1 16 inch laptop and 1 27 inch monitor? We need setup for both. Also, do you sell 32 inch monitors? If not, just quote the 27 inch. Thanks, Dave","fieldstone-it-generated|gen-072":"Hi, we need 15 of the 14 inch laptops and 15 of the 24 inch monitors. Please include setup for both. Contact: Frank, 555-0145.","fieldstone-it-generated|gen-073":"Forwarded from: Mike Chen \nDate: Tue, Oct 10, 2023 at 9:14 AM\nSubject: Re: Quote request\n\nCan you send a quote for 2 of the 27 inch monitors and 1 USB-C dock? We want the standard setup for all of them.\n\nBest,\nMike","fieldstone-it-generated|gen-074":"Hello,\n\nI need a quote for one small desktop and one battery backup. We are a small office so we need the setup included for both.\n\nRegards,\nJ. Doe\n(555) 882-1122","fieldstone-it-generated|gen-075":"Hi,\n\nWe are looking for 10 of the 16 inch laptops. Please include the setup cost in the quote.\n\nAlso, do you have the 24 port switch? We need 2 of those with setup.\n\nThanks,\nAdmin\n(555) 334-9911","fieldstone-it-generated|gen-076":"Fwd: Re: Networking gear\n\nFrom: IT Dept \nTo: Sales \n\nWe need 4 Wi-Fi 6E access points. No setup needed, we will install them ourselves. Just the hardware price please.\n\nThanks,\nIT Dept","fieldstone-it-generated|gen-077":"Hi,\n\nI need 12 of the 14 inch laptops. We don't need any setup services, just the hardware.\n\nThanks,\nProcurement\n(555) 445-6677","fieldstone-it-generated|gen-078":"Hi,\n\nWe need 5 of the 16 inch laptops and 5 of the 27 inch monitors. Please include setup for all items.\n\nAlso, do you have a 1000VA battery backup? We need 2 of those.\n\nThanks,\nOffice Manager\n(555) 222-3333","fieldstone-it-generated|gen-079":"Hi there, \n\nWe need 12 of the 14 inch laptops for our new hires starting next month. Can you do a quote? \n\nThanks,\nSarah","fieldstone-it-generated|gen-080":"Forwarded from: IT Dept \n\nSubject: Re: Monitor order\n\nCan you quote for 25 of the 27 inch monitors? We don't need any setup fees included, just the hardware cost please.\n\nRegards,\nMike","fieldstone-it-generated|gen-081":"Hello,\n\nI need a quote for one small desktop and one USB-C dock. \n\nAlso, do you have a 1000VA battery backup? I think I saw that on your site.\n\nBest,\nJen","fieldstone-it-generated|gen-082":"Hi,\n\nWe are looking to upgrade our network. Please quote for:\n- 2 Wi-Fi 6E access points\n- 1 24-port PoE switch\n- 1 small business firewall\n\nInclude setup for all items.\n\nThanks,\nDavid","fieldstone-it-generated|gen-083":"Hey,\n\nNeed 5 of the 16 inch laptops. We will handle the setup ourselves, so please exclude the setup fee from the quote.\n\nCheers,\nAlex","fieldstone-it-generated|gen-084":"Hello,\n\nWe need a quote for 3 small desktops. Please include setup.\n\nAlso, can you add 3 battery backups (1500VA) to the order? We want to make sure we have power protection.\n\nRegards,\nTom","fieldstone-it-generated|gen-085":"Hi,\n\nI need 1 14 inch laptop and 1 27 inch monitor. \n\nDo you offer a 32 inch monitor option? If not, just quote for the 27 inch.\n\nThanks,\nLisa","fieldstone-it-generated|gen-086":"Hello,\n\nPlease quote for 2 small business firewalls. We will do the configuration ourselves, so no setup needed.\n\nBest,\nMark","fieldstone-it-generated|gen-087":"Hi,\n\nWe need 15 16 inch laptops and 15 24 inch monitors. \n\nInclude setup for everything. \n\nThanks,\nEmily","fieldstone-it-generated|gen-088":"Hi there, \n\nWe need 12 of the 14 inch laptops for our new hires starting next month. Can you quote us? \n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-089":"Hello,\n\nI need a small desktop and a battery backup. Just the hardware please, no installation services.\n\nBest,\nJ. Doe\n555-010-2233","fieldstone-it-generated|gen-090":"Hi,\n\nDo you sell 32 inch monitors? We need 10 of them.\n\nThanks,\nAdmin","fieldstone-it-generated|gen-091":"Hi team,\n\nNeed a quote for one 16 inch laptop and one 24 port PoE switch. Full setup for both please.\n\nThanks,\nBob\n555-012-3456","fieldstone-it-generated|gen-092":"Fwd: Re: Firewall\n\nFrom: Security \nDate: Tue, Oct 11, 2023 at 2:30 PM\nSubject: Re: Firewall\n\nCan you quote for a small business firewall? We need it installed and configured.\n\nRegards,\nCISO","fieldstone-it-generated|gen-093":"Hello,\n\nDo you have 4K monitors? We need 5.\n\nThanks,\nOffice Mgr","fieldstone-it-generated|gen-094":"Hi,\n\nWe need 3 small desktops. No setup needed, we will handle the OS install.\n\nBest,\nIT Guy\n(555) 999-8877","fieldstone-it-generated|gen-095":"Quote please\n\n12x 14in laptops\n2x 27in monitors\n\nInclude setup for everything.\n\nThanks,\nProcurement\n555-000-1111","fieldstone-it-generated|gen-096":"Hi there,\n\nWe need 12 of the 14 inch laptops for our new hires. Can you do a quote for that? We don't need any setup, just the hardware.\n\nThanks,\nSarah","fieldstone-it-generated|gen-097":"Fwd: Re: Quote Request\n\nFrom: Mike Chen \nDate: Mon, Oct 23, 2023 at 9:14 AM\nSubject: Re: Quote Request\n\nHi,\n\nCan you price out 25 of the 27 inch monitors? We want them ready to go, so include the setup.\n\nAlso, do you have any 16 inch laptops? We need 5 of those too, with setup.\n\nBest,\nMike\n\n--\nMike Chen\nCTO\nTechStart.io\n(555) 019-2834","fieldstone-it-generated|gen-098":"Hello,\n\nI need a quote for one small desktop and one USB-C dock. We will handle the installation ourselves, so no setup fees please.\n\nRegards,\nJ. Doe","fieldstone-it-generated|gen-099":"Hi,\n\nNeed a quote for 2 Wi-Fi 6E access points. We will install them ourselves, so no setup.\n\nThanks,\nBob","fieldstone-it-generated|gen-100":"Hello,\n\nWe need 15 of the 14 inch laptops and 15 of the 24 inch monitors. Please include setup for all items.\n\nRegards,\nProcurement Team","fieldstone-it-generated|gen-101":"Hi,\n\nPlease send a quote for 1 small business firewall and 1 24-port PoE switch. We need setup for both.\n\nThanks,\nIT Dept","fieldstone-it-generated|gen-102":"Hi there, \n\nWe need 5 of the 14 inch laptops for our new hires. Can you do a quote? Also, do you have the small desktops? We need 2 of those too. \n\nThanks, \nSarah","fieldstone-it-generated|gen-103":"Forwarded message\n\nFrom: John Doe \nDate: Mon, Oct 23, 2023 at 10:15 AM\nSubject: Re: Quote request\n\nHi,\n\nPlease send a quote for 10 27 inch monitors. We do not need any setup or installation, just the hardware delivered to our office at 123 Main St.\n\nRegards,\nJohn","fieldstone-it-generated|gen-104":"Hello,\n\nI am looking for a firewall for our small office. I think I need the small business one. Also, can you include a battery backup? I need one of those too. \n\nBest,\nMike","fieldstone-it-generated|gen-105":"Hi,\n\nWe need a quote for 24-port PoE switch. Just one. \n\nAlso, do you sell 16 inch laptops? We need 3 of those. \n\nThanks,\nAdmin","fieldstone-it-generated|gen-106":"Hello,\n\nCan you quote me for a dozen USB-C docks? We need them for our conference room. \n\nAlso, I need 2 Wi-Fi 6E access points. \n\nRegards,\nIT Manager","fieldstone-it-generated|gen-107":"Hi,\n\nI need a quote for 5 small desktops. \n\nAlso, do you have 24 inch monitors? I need 5 of those too. \n\nThanks,\nLisa","fieldstone-it-generated|gen-108":"Hello,\n\nWe are looking for 10 14 inch laptops. \n\nAlso, can you include a firewall? I think I need the small business one. \n\nBest,\nTom","fieldstone-it-generated|gen-109":"Subject: RE: RE: RE: Laptop order\n\nHi there,\n\nForwarding this from my assistant. We need 5 of the 14 inch business laptops. Can you skip the setup fee? We have our own IT guy who will image them. Also need 2 of the 27 inch monitors. Thanks, Dave.\n\nFrom: Dave Miller \nSent: Tuesday, October 10, 2023 9:14 AM\nTo: IT Support\nSubject: Laptop order\n\nNeed 5 laptops and 2 monitors. No setup please.","fieldstone-it-generated|gen-110":"Hello,\n\nI am looking for a quote for our new office. We need 10 small desktops and 10 24 inch monitors. Please include the setup for everything. My name is Sarah Jenkins from BlueSky Media. Phone: 555-0192. Thanks!","fieldstone-it-generated|gen-111":"Subject: Urgent Quote Needed\n\nPlease send a quote for 2 business laptops 16in. We need the setup included. Also 1 firewall for small business. Setup included for that as well. Company: TechFlow Solutions. Contact: 555-0144. Thanks, Alex.","fieldstone-it-generated|gen-112":"Hi team,\n\nWe are setting up a new branch. Need 4 access points (Wi-Fi 6E) and 1 24-port PoE switch. Please include setup for all items. Thanks, Priya. 555-0188.","fieldstone-it-generated|gen-113":"Subject: Quote Request - GreenLeaf Org\n\nHi,\n\nWe need 6 14in business laptops. Please include setup. Also 6 24in monitors. Setup included for monitors too. Thanks, Emily. 555-0177.","fieldstone-it-generated|gen-114":"Hi,\n\nCan you quote 1 small desktop and 1 27in monitor? We want to handle the setup ourselves, so no setup fees. Thanks, Tom. 555-0133.","fieldstone-it-generated|gen-115":"Subject: RE: Quote\n\nForwarding this from my boss. We need 2 USB-C docks and 1 firewall. Setup included for both. Thanks, Lisa. 555-0166.\n\nFrom: Boss \nSent: Monday, October 9, 2023 4:00 PM\nTo: Lisa\nSubject: Quote\n\nGet a quote for 2 docks and 1 firewall. Include setup.","fieldstone-it-generated|gen-116":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you do a quote? We don't need any setup, we'll handle the imaging ourselves.\n\nThanks,\nSarah J.\n(555) 019-2834","fieldstone-it-generated|gen-117":"Fwd: Re: Re: Monitor order\n\nFrom: Mike Chen \nDate: Tue, Oct 10, 2023 at 9:14 AM\nSubject: Re: Re: Monitor order\n\nHi,\n\nCan you quote for 2 of the 27 inch monitors? We need them delivered to our office in Austin. Please include the setup fee in the total.\n\nBest,\nMike\n\nOn Mon, Oct 9, 2023 at 4:32 PM Mike Chen wrote:\n> Hi, do you have 27 inch screens in stock?","fieldstone-it-generated|gen-118":"Hello,\n\nI am looking for a small desktop computer for my home office. I need one unit. Also, I need a battery backup unit, the 1500VA one. I do not want any setup services for either item, just the hardware price please.\n\nRegards,\nDavid O.","fieldstone-it-generated|gen-119":"Hi,\n\nWe are expanding our network. We need 3 of the Wi-Fi 6E access points and 1 of the 24-port PoE switch. Please include the setup costs for all items in the quote.\n\nThanks,\nLena\n(555) 882-1190","fieldstone-it-generated|gen-120":"Hey,\n\nDo you sell 15 inch laptops? We need 10 of them for our sales team. If you do, please quote with setup included.\n\nIf not, let me know what you have closest to that size.\n\nBest,\nTom","fieldstone-it-generated|gen-121":"Fwd: Quote Request\n\nFrom: Admin \nSubject: Quote Request\n\nHi team,\n\nPlease send a quote for 25 of the USB-C docks. We need these for our new conference rooms. We will handle the installation ourselves, so no setup fee needed.\n\nThanks,\nBrightPath IT","fieldstone-it-generated|gen-122":"Hi,\n\nI need a firewall for my small business. I think it's the SMB one. I need 1 unit. Please include the setup service in the quote.\n\nAlso, do you have any 24 inch monitors? I need 4 of those as well, with setup.\n\nThanks,\nPriya","fieldstone-it-generated|gen-123":"Hello,\n\nWe are looking for 16 inch business laptops. We need a dozen of them. We want to handle the setup ourselves, so please exclude the setup fees from the quote.\n\nRegards,\nJames\n(555) 443-9921","fieldstone-it-generated|gen-124":"Hi,\n\nDo you sell 32 inch monitors? We need 5 of them for our design team. Please quote with setup included.\n\nThanks,\nElena","fieldstone-it-generated|gen-125":"Fwd: Re: Network Upgrade\n\nFrom: IT Manager \nSubject: Re: Network Upgrade\n\nHi,\n\nWe need 2 of the small business firewalls and 2 of the 1500VA battery backups. Please include the setup fees for all items.\n\nBest,\nSecureNet IT","fieldstone-it-generated|gen-126":"Hi there,\n\nWe need 12 of the 14 inch laptops for our new hires. Can you just send the invoice? We will handle the setup ourselves so please do not charge for that.\n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-127":"Hello,\n\nI need a quote for one small desktop and one battery backup. We are not sure if we need setup yet, so please include it in the price for now.\n\nBest,\nJen\n555-010-1122","fieldstone-it-generated|gen-128":"Hi,\n\nWe are looking for 5 of the USB-C docks. Do you have them in stock? We will do the installation ourselves so no setup fee please.\n\nThanks,\nDavid\n(555) 888-9999","fieldstone-it-generated|gen-129":"Hello,\n\nWe need 1 small business firewall. Please include the setup fee in the total.\n\nThanks,\nLisa\n555-999-8888","fieldstone-it-generated|gen-130":"From: \n\nHi,\n\nQuote for 10 of the 14 inch laptops. We will handle the setup ourselves, so please exclude that cost.\n\nBest,\nSam\n(555) 777-6666","fieldstone-it-generated|gen-131":"Hi,\n\nI need 2 of the small desktops and 2 of the 24 inch monitors. Please include setup for everything.\n\nThanks,\nRachel\n555-333-2222","fieldstone-it-generated|gen-132":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you include the setup fee? Also, we need 2 of the 27 inch monitors to go with them. No setup for the monitors please, we will hook them up ourselves.\n\nThanks,\nSarah","fieldstone-it-generated|gen-133":"Forwarded from: Mike Chen \nDate: Tue, Oct 10, 2023 at 9:14 AM\nSubject: Re: Quote Request\n\nHey team,\n\nCan you quote us for a dozen of the small desktops? We need them ready to go, so yes to setup. Also, we need one of the USB-C docks. No setup needed for the dock, just the hardware.\n\nMike\n555-0192","fieldstone-it-generated|gen-134":"Hi,\n\nWe need a network upgrade. Please quote for:\n1. One 24-port PoE switch (with setup)\n2. Two Wi-Fi 6E access points (with setup)\n3. One small business firewall (with setup)\n\nThanks,\nIT Dept","fieldstone-it-generated|gen-135":"Hey,\n\nDo you sell 32 inch monitors? We need 10 of them. If not, what is the closest you have? Just need the hardware, no installation.\n\nBest,\nAlex","fieldstone-it-generated|gen-136":"Quote Request\n\nCompany: GreenLeaf Accounting\n\nWe need 3 battery backups (1500VA). Please include setup for all of them. Also, we need 5 of the 24 inch monitors. No setup for the monitors.\n\nContact: 555-0144","fieldstone-it-generated|gen-137":"Hi,\n\nI need a quote for 20 of the 14 inch laptops. We want them fully set up and ready to use. Can you also add 20 USB-C docks? We need setup for the docks too.\n\nThanks,\nManager","fieldstone-it-generated|gen-138":"Fwd: Re: Hardware Order\n\nFrom: Ops Team\n\nWe need 1 small business firewall. Please include the setup fee. Also, we need 1 16 inch laptop, but we will handle the setup ourselves, so no setup fee for that one.\n\nThanks,\nOps","fieldstone-it-generated|gen-139":"Hi,\n\nCan you quote for 25 of the small desktops? We need them set up. Also, we need 25 24 inch monitors. No setup for the monitors.\n\nBest,\nHR Dept\n555-0199","fieldstone-it-generated|gen-140":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you quote us? Also, do you have the small desktops? We need 2 of those too.\n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-141":"Forwarded from: IT Dept \nSubject: Re: Quote Request\n\nCan you send a quote for 10 27 inch monitors? We don't need any setup fees, just the hardware cost please.\n\nRegards,\nMike","fieldstone-it-generated|gen-142":"Hello,\n\nI need a quote for one 16 inch laptop and one USB-C dock. Please include setup for both.\n\nBest,\nJ. Doe\nCell: 555-010-1122","fieldstone-it-generated|gen-143":"Hi,\n\nWe are looking for 3 small business firewalls. Can you quote with setup included?\n\nThanks,\nAdmin\n(555) 888-9999","fieldstone-it-generated|gen-144":"Please quote for 24 port PoE switch. Just one. No setup needed, we have our own techs.\n\n- Dan\n555-123-4567","fieldstone-it-generated|gen-145":"Hi team,\n\nNeed a quote for 2 battery backups (1500VA) and 2 24 inch monitors. Please include setup for everything.\n\nThanks,\nLisa\n(555) 444-3322","fieldstone-it-generated|gen-146":"Can you quote me for 5 Wi-Fi 6E access points? We need setup included.\n\nRegards,\nTech Support\n555-999-0000","fieldstone-it-generated|gen-147":"Hi,\n\nWe need 2 small desktops and 2 27 inch monitors. Please include setup for all items.\n\nThanks,\nOffice Manager\n555-777-8888","fieldstone-it-generated|gen-148":"Hi,\n\nCan you quote for 5 15 inch laptops? We need setup included.\n\nThanks,\nBob\n(555) 333-4444","fieldstone-it-generated|gen-149":"Hi there,\n\nI need a quote for 2 of the 14 inch laptops and 1 of the 24 inch monitor. We will handle the setup ourselves so please do not include that cost.\n\nThanks,\nSarah","fieldstone-it-generated|gen-150":"Forwarded from: Mike \n\nCan you price out a dozen of the small desktops? We need them ready to go out of the box, so include the setup fees. Also, do you have the 27 inch screens? I need 12 of those too, with setup.\n\nMike\n555-0192","fieldstone-it-generated|gen-151":"Hello,\n\nWe are looking for a quote on 5 of the 16 inch business laptops. Please include the standard setup. Also, we need 2 of the USB-C docks, but we will plug them in ourselves, so no setup needed for those.\n\nBest,\nJ. Doe","fieldstone-it-generated|gen-152":"Hi,\n\nDo you sell 32 inch monitors? I need 4 of them. If not, what is your largest option?\n\nRegards,\nTom","fieldstone-it-generated|gen-153":"Please send a quote for:\n- 1 small business firewall (with setup)\n- 1 24-port PoE switch (with setup)\n- 1 battery backup 1500VA (no setup, we have our own tech)\n\nThanks,\nIT Dept","fieldstone-it-generated|gen-154":"Hi team,\n\nWe need 25 of the Wi-Fi 6E access points. Please include the installation/setup cost for all of them. Also, can you add 2 of the 14 inch laptops? We will handle the laptop setup ourselves.\n\nCheers,\nAlex\n555-0110","fieldstone-it-generated|gen-155":"Hello,\n\nI saw your price list. I need a quote for 3 of the 27 inch monitors and 3 of the USB-C docks. We need everything set up and configured by your team.\n\nThanks,\nPriya","fieldstone-it-generated|gen-156":"Please quote for 10 of the small desktops. We will do the setup ourselves, so please exclude those fees. Also, I need 10 of the 24 inch monitors, and we will set those up too.\n\nThanks,\nOffice Manager","fieldstone-it-generated|gen-157":"Hi,\n\nWe need a quote for 2 of the 16 inch laptops and 2 of the small business firewalls. Please include setup for both items. We are in a hurry.\n\nBest,\nR. Smith\n555-0123","fieldstone-it-generated|gen-158":"Hi there,\n\nWe need 12 of the 14 inch laptops for our new hires. Can you do a quote? We don't need any setup, just the hardware.\n\nThanks,\nSarah","fieldstone-it-generated|gen-159":"From: IT Manager \nSubject: Re: Re: Re: Quote Request\n\nForwarded from: \n\nCan you price out 25 of the small desktops? We need them ready to go, so include the setup. Also, we need 24 of the 27 inch monitors. Do you have any other options for the monitors? Just want the standard ones.\n\nBest,\nMike","fieldstone-it-generated|gen-160":"Hello,\n\nI am looking for a quote for 5 USB-C docks. We will handle the installation ourselves, so no setup needed. Also, can you include 2 of the 1500VA battery backups? We need those set up.\n\nRegards,\nJen","fieldstone-it-generated|gen-161":"Hi,\n\nWe need 3 of the 16 inch laptops. Please include the setup fee. Also, we need 1 of the 24-port PoE switches. We will install that one ourselves, so no setup for the switch.\n\nThanks,\nDavid","fieldstone-it-generated|gen-162":"Hi,\n\nWe need 1 small business firewall. Please include the setup. Also, we need 4 of the 14 inch laptops. We will set those up ourselves.\n\nRegards,\nTom","fieldstone-it-generated|gen-163":"From: \nSubject: Re: Quote\n\nCan you price 15 of the 16 inch laptops? We need them set up. Also, we need 1 of the 24-port PoE switches. We will install that one ourselves.\n\nThanks,\nIT","fieldstone-it-generated|gen-164":"Hi,\n\nWe need 10 of the 16 inch laptops. Please include the setup. Also, we need 2 of the 24-port PoE switches. We will install those ourselves.\n\nRegards,\nJohn","fieldstone-it-generated|gen-165":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you do a quote for that? Also, we have 2 monitors (24 inch) that need to be hooked up. We don't want any extra setup fees if possible, just the hardware.\n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-166":"Forwarded from: Mike Chen \nDate: Mon, Oct 23, 2023 at 10:15 AM\nSubject: Re: Quote request\n\nHi,\n\nPlease send a quote for 12 small desktops. We also need 12 27 inch monitors to go with them. We will handle the setup ourselves, so please exclude setup costs.\n\nRegards,\nMike","fieldstone-it-generated|gen-167":"Hello,\n\nI need a quote for 25 USB-C docks. We also need 10 of the 16 inch laptops. Please include setup for everything.\n\nBest,\nJ. Doe\n(555) 882-1122","fieldstone-it-generated|gen-168":"Hello,\n\nWe are looking for 4 battery backups (1500VA) and 2 small business firewalls. Please include setup for both items.\n\nRegards,\nIT Dept\n(555) 776-4433","fieldstone-it-generated|gen-169":"Hi,\n\nI need 1 14 inch laptop and 1 24 inch monitor. We will do the setup ourselves, so no setup fees please.\n\nThanks,\nBob\n(555) 112-3344","fieldstone-it-generated|gen-170":"Hello,\n\nPlease quote 6 16 inch laptops and 6 USB-C docks. Include setup for all items.\n\nBest,\nAlice\n(555) 998-7766","fieldstone-it-generated|gen-171":"Hi,\n\nWe need 2 small desktops and 2 27 inch monitors. No setup needed, we will install them.\n\nThanks,\nCharlie\n(555) 223-4455","fieldstone-it-generated|gen-172":"Hello,\n\nI need 1 24-port PoE switch and 1 small business firewall. Please include setup for both.\n\nRegards,\nDave\n(555) 667-8899","fieldstone-it-generated|gen-173":"Hi,\n\nWe need 10 14 inch laptops and 10 24 inch monitors. Also, can you include 5 1500VA battery backups? No setup for any of these.\n\nThanks,\nEve\n(555) 445-6677","fieldstone-it-generated|gen-174":"Subject: RE: RE: RE: Quote Request\n\nForwarded from: IT Manager \n\nPlease send a quote for 5 small desktops and 10 USB-C docks. We need the setup included for all of them. Also, can you include 2 of the 1500VA battery backups? We need those set up too.\n\nRegards,\nMike\n555-0192","fieldstone-it-generated|gen-175":"Hi,\n\nWe are looking to buy 2 of the small business firewalls and 1 of the 24-port PoE switch. Please include setup for both. We also need 6 of the Wi-Fi 6E access points, no setup needed for those.\n\nThanks,\nDavid\n(555) 882-1122","fieldstone-it-generated|gen-176":"Hi team,\n\nWe need 25 of the 27 inch monitors. Please include setup. Also, we need 12 of the USB-C docks, no setup required for the docks.\n\nThanks,\nLisa\n555-0144","fieldstone-it-generated|gen-177":"Hello,\n\nWe are looking for 15 of the 14 inch laptops and 30 of the 24 inch monitors. Please include setup for both items. We also need 5 of the Wi-Fi 6E access points, no setup needed.\n\nRegards,\nChris\n(555) 123-4567","fieldstone-it-generated|gen-178":"Hi,\n\nCan you quote me for 6 of the 16 inch laptops? We need setup included. Also, do you have 12 of the 27 inch monitors? We need those with setup. Thanks,\nPaul","fieldstone-it-generated|gen-179":"Hi there,\n\nWe need quotes for 12 of the 14 inch laptops and 24 of the 27 inch monitors. Please include setup for everything.\n\nThanks,\nSarah","fieldstone-it-generated|gen-180":"Fwd: Re: IT Refresh\n\nFrom: Mike Chen \nDate: Mon, Oct 23, 2023 at 9:14 AM\nSubject: Re: IT Refresh\n\nCan you price out 5 small desktops? We don't need any setup fees added, just the hardware cost. Also, do you have the 24-port PoE switch? We need 2 of those, setup included.\n\nMike Chen\nCTO\nTechFlow.io\n555-0192","fieldstone-it-generated|gen-181":"Hi,\n\nWe are looking to buy 3 of the 16 inch business laptops. Please include the setup fee. Also, we need 10 Wi-Fi 6E access points, setup included.\n\nBest,\nAdmin","fieldstone-it-generated|gen-182":"Hello,\n\nI need a quote for 4 USB-C docks and 2 1500VA battery backups. Please include setup for all items.\n\nRegards,\nTom","fieldstone-it-generated|gen-183":"Hello,\n\nPlease quote for 1 small business firewall (setup included) and 5 Wi-Fi 6E access points (no setup).\n\nRegards,\nJ. Doe","fieldstone-it-generated|gen-184":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you quote us? Also, do you do the setup or do we have to do it ourselves? We prefer no setup if possible.\n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-185":"Fwd: Re: Quote Request\n\nFrom: Mike Chen \nDate: Mon, Oct 23, 2023 at 10:14 AM\nSubject: Re: Quote Request\n\nHi,\n\nCan you send a quote for 2 of the big 16 inch laptops and a dozen of the small desktops? We need the setup included for all of them.\n\nBest,\nMike","fieldstone-it-generated|gen-186":"Hello,\n\nI am looking for 24 port switches. I need 3 of them. Also, I want to know if you have any 27 inch monitors? I need 10 of those too. Please include the setup fees in the quote.\n\nRegards,\nJ. Doe\n(555) 882-1122","fieldstone-it-generated|gen-187":"Hi,\n\nWe need a firewall for our small office. Just one. And maybe a battery backup? I think 1500VA is what we need. Two of those. No setup please, we have our own IT guy.\n\nThanks,\nAdmin\n(555) 333-9999","fieldstone-it-generated|gen-188":"Hello,\n\nWe are setting up a new branch. We need 20 small desktops and 20 24 inch monitors. Setup for everything please.\n\nBest,\nManager\n(555) 123-4567","fieldstone-it-generated|gen-189":"Fwd: Re: Quote\n\nFrom: Tom \nDate: Wed, Oct 25, 2023 at 9:00 AM\nSubject: Re: Quote\n\nHi,\n\nWe need 5 16 inch laptops. No setup, please. Also, 5 battery backups (1500VA). Setup for those please.\n\nThanks,\nTom\n(555) 222-3333","fieldstone-it-generated|gen-190":"Hi,\n\nI need 2 USB-C docks and 2 27 inch monitors. Setup for both. Also, do you sell 13 inch laptops? I need 3 of those.\n\nThanks,\nJane\n(555) 456-7890","fieldstone-it-generated|gen-191":"Hi there, \n\nWe need 5 of the 14 inch laptops for our new hires. Can you do a quote? \n\nThanks, \nSarah J. \n(555) 019-2834","fieldstone-it-generated|gen-192":"Hi,\n\nWe are looking for 3 USB-C docks and 2 battery backups. Please include setup for all.\n\nRegards,\nAlex","fieldstone-it-generated|gen-193":"Hi team,\n\nNeed 4 of the small desktops and 4 24in monitors. Setup included please.\n\nCheers,\nTom","fieldstone-it-generated|gen-194":"Hello,\n\nWe need 2 Wi-Fi 6E access points and 1 firewall. Can you handle the setup for the firewall only? We will do the APs ourselves.\n\nThanks,\nPriya","fieldstone-it-generated|gen-195":"Hi,\n\nQuote for 15 16in laptops. No setup needed, we just need the boxes.\n\nBest,\nMark","fieldstone-it-generated|gen-196":"Can you quote 1 24-port PoE switch and 1 27in monitor? Please include setup for both.\n\nThanks,\nLinda","fieldstone-it-generated|gen-197":"Hi there,\n\nWe need 5 of the 14 inch laptops for our new hires. Can you quote us? We don't need any setup, just the hardware delivered.\n\nThanks,\nSarah\n(555) 019-2834","fieldstone-it-generated|gen-198":"Forwarded from: Mike \n\nHey,\n\nCan you price out 2 of the big 16 inch laptops and 2 of the 27 inch monitors? We want the standard setup for everything.\n\nRegards,\nMike","fieldstone-it-generated|gen-199":"Hello,\n\nI need a quote for one small desktop and one USB-C dock. Please include the setup fees for both.\n\nBest,\nJ. Doe\n(555) 882-1122","fieldstone-it-generated|gen-200":"Hi,\n\nWe are looking for 3 of the Wi-Fi 6E access points. We will handle the installation ourselves, so no setup needed.\n\nThanks,\nTechCorp IT","fieldstone-it-generated|gen-201":"Please quote for 10 of the 24 inch monitors. We need the setup service included.\n\nRegards,\nAdmin","fieldstone-it-generated|gen-202":"Hi,\n\nCan you send a quote for one 24-port PoE switch and one small business firewall? We need full setup for both items.\n\nThanks,\nNetwork Team","fieldstone-it-generated|gen-203":"Hello,\n\nWe need 2 battery backups (1500VA). No setup required, just the units.\n\nBest,\nFacilities Mgr","fieldstone-it-generated|gen-204":"Hi,\n\nWe need 1 of the 16 inch laptop and 1 of the 27 inch monitor. Please include setup for both.\n\nAlso, do you sell 4K monitors? We need 2 of those.\n\nThanks,\nDesign Team","peachtree-cabinet-works-generated|gen-001":"Hi team,\n\nWe need 30 raised panel doors 18x24. White oak, stained. Also 12 crown moulding 8ft, poplar, unfinished. Please include setup cost.\n\nBest,\nLinda\n(555) 445-8899","peachtree-cabinet-works-generated|gen-002":"Fwd: Quote request\n\nFrom: Mike\nTo: Sales\n\nHey,\n\nWe need 25 raised panel doors 24x30. Cherry wood, unfinished. Also 10 crown moulding pieces 8ft. Poplar, stained. Can you quote this? Thanks, Mike\n\n--\nMike Johnson\n(555) 882-1122","peachtree-cabinet-works-generated|gen-003":"Subject: Urgent quote\n\nHello,\n\nI need 6 shaker doors 15x30. Poplar, stained. Also 12 drawer fronts 8x30. Cherry, painted. Please include setup cost in the quote.\n\nRegards,\nTom\n555-0199","peachtree-cabinet-works-generated|gen-004":"Subject: Quote for cabinet doors\n\nHi,\n\nI need 20 raised panel doors 18x24. White oak, unfinished. And 5 crown moulding 8ft. Maple, stained. No setup fee please.\n\nThanks,\nLisa\n555-0122","peachtree-cabinet-works-generated|gen-005":"Subject: Need help\n\nHi,\n\nI need 8 slab doors 24x30. Cherry, stained. Also 15 drawer fronts 6x24. Poplar, painted. Can you do this without setup? Thanks, Dave\n\n--\nDave Miller\n555-0177","peachtree-cabinet-works-generated|gen-006":"Subject: Quote request\n\nHello,\n\nI need 10 shaker doors 24x30. Maple, stained. And 3 dovetail drawer boxes 18x22. White oak, painted. Please include setup.\n\nBest,\nAmy\n555-0133","peachtree-cabinet-works-generated|gen-007":"Subject: RE: Quote\n\nHi,\n\nI need 12 raised panel doors 24x30. Poplar, painted. Also 20 drawer fronts 8x30. Cherry, stained. No setup fee please.\n\nThanks,\nBen\n555-0188","peachtree-cabinet-works-generated|gen-008":"Subject: Quote\n\nHi,\n\nI need 5 shaker doors 18x24. White oak, stained. And 10 crown moulding 8ft. Maple, painted. Please include setup.\n\nBest,\nClaire\n555-0144","peachtree-cabinet-works-generated|gen-009":"Subject: Need doors\n\nHi,\n\nI need 15 slab doors 18x24. Cherry, stained. Also 8 drawer fronts 6x24. Poplar, painted. No setup fee please.\n\nThanks,\nEvan\n555-0155","peachtree-cabinet-works-generated|gen-010":"Fwd: Re: Re: Quote request\n\n---------- Forwarded message ----------\nFrom: Sarah J. \nDate: Mon, Oct 2, 2023 at 10:15 AM\nSubject: Re: Quote request\n\nHi,\n\nWe need 25 raised panel doors 24x30. Cherry wood, unfinished. Also 10 dovetail drawer boxes 18x22. Poplar, stained. Please include setup.\n\nSarah\n(555) 882-1122","peachtree-cabinet-works-generated|gen-011":"Hi,\n\nNeed a quote for 15 shaker doors 15x30. Poplar, painted. Also 30 drawer fronts 8x30. Cherry, stained. Please add setup fee.\n\nRegards,\nLinda\n555-0199","peachtree-cabinet-works-generated|gen-012":"Fwd: Re: Re: Quote request\n\nFrom: Sarah J \n\nCan you do 25 slab doors 24x30? We want them in cherry, unfinished. And 10 crown moulding pieces 8ft in poplar, stained. We need setup included.\n\nSent from my iPhone","peachtree-cabinet-works-generated|gen-013":"Hi there, \n\nForwarded from: \"Sarah Jenkins\" \nDate: Tue, Oct 10, 2023 at 9:14 AM\nSubject: Fwd: Quote needed for kitchen project\n\nHi,\n\nCan you quote me for the following? We need 12 of the 18x24 shaker doors in white oak, stained. Also 24 of the 12x16 drawer boxes, poplar, unfinished. No setup please.\n\nThanks,\nMike\n\nFrom: Sarah Jenkins\nTo: Mike\nSubject: Re: Quote needed for kitchen project\n\nMike, please send this to the supplier. We are doing a full kitchen refresh.\n\nBest,\nSarah\n(555) 019-2834","peachtree-cabinet-works-generated|gen-014":"Forwarded message\nFrom: Sarah J \nDate: Mon, Oct 10, 2023 at 9:14 AM\nSubject: Re: Quote\n\nCan you do 50 slab doors 24x30? White oak, unfinished. And 10 crown moulding pieces 8ft long, cherry, stained. We need this by Friday.\n\nSarah\n(555) 882-1122","peachtree-cabinet-works-generated|gen-015":"Hello,\n\nI need 25 raised panel doors 18x24. Poplar, painted. Also 15 dovetail drawer boxes 12x16. Maple, unfinished. Please include setup fees.\n\nBest,\nDave\n555-0134","peachtree-cabinet-works-generated|gen-016":"Hi,\n\nDo you have shaker doors 15x30? I need 8 of them. Cherry, stained. Also 4 drawer fronts 8x30, poplar, painted. No setup cost.\n\nThanks,\nLisa\n555-0178","peachtree-cabinet-works-generated|gen-017":"Hello,\n\nI need 30 slab doors 18x24. White oak, stained. Also 12 dovetail drawer boxes 18x22. Maple, painted. Please quote with setup.\n\nRegards,\nTom\n555-0156","peachtree-cabinet-works-generated|gen-018":"Hi,\n\nCan you make 20 raised panel doors 24x30? Poplar, unfinished. Also 6 crown moulding 8ft, cherry, painted. No setup fees.\n\nThanks,\nAnna\n555-0199","peachtree-cabinet-works-generated|gen-019":"Hello,\n\nI need 15 shaker doors 24x30. Maple, stained. Also 10 drawer fronts 6x24, poplar, painted. Please include setup.\n\nBest,\nMark\n555-0122","peachtree-cabinet-works-generated|gen-020":"Hi,\n\nDo you do 12x16 drawer boxes? I need 20 of them. Cherry, stained. Also 8 shaker doors 18x24, white oak, painted. No setup cost.\n\nThanks,\nEmily\n555-0145","peachtree-cabinet-works-generated|gen-021":"Hello,\n\nI need 50 shaker doors 18x24. Poplar, stained. Also 25 drawer fronts 8x30, maple, painted. Please quote with setup.\n\nRegards,\nJohn\n555-0167","peachtree-cabinet-works-generated|gen-022":"Subject: Re: Re: Re: Quote needed\n\nHi there,\n\nForwarding this from my contractor. We need 12 of the 18x24 shaker doors in poplar, please leave them unfinished. Also need 20 of the 12x16 drawer boxes, stained cherry. No setup charges please, we handle installation.\n\nThanks,\n\nSarah\n(555) 019-2834\n\n---------- Forwarded message ---------\nFrom: Mike\nDate: Mon, Oct 2, 2023 at 10:15 AM\nSubject: Fwd: Quote needed\n\nCan you do this by Friday?","peachtree-cabinet-works-generated|gen-023":"Hello,\n\nI need a quote for 25 slab doors 24x30. I want them in white oak and painted. Also, do you have any 15x30 slab doors? I think I saw them on your site but not sure if they are in stock. If not, just quote the 24x30s.\n\nBest,\n\nJ. Doe\nCell: 555-889-1234","peachtree-cabinet-works-generated|gen-024":"Subject: need doors asap\n\nHi there,\n\nI need 12 of the 18x24 shaker doors. Can you do them in white oak and stained? Also need 4 of the 12x16 drawer boxes, poplar, unfinished. No setup please, just the raw goods.\n\nThanks,\nMike\n555-0192","peachtree-cabinet-works-generated|gen-025":"Hey,\n\nCan I get a quote for 6 raised panel doors 18x24? I want them in poplar and unfinished. Also 2 drawer fronts 6x24, maple, stained. No setup needed.\n\nThanks,\nDave\n555-0143","peachtree-cabinet-works-generated|gen-026":"Subject: quote needed\n\nHi there,\n\nI need 12 of the 18x24 shaker doors. Can you do them in white oak and stained? Also need 4 of the 12x16 drawer boxes, poplar, unfinished. No setup fee please.\n\nThanks,\nMike\n555-0192","peachtree-cabinet-works-generated|gen-027":"Fwd: Kitchen remodel\n\n---------- Forwarded message ----------\nFrom: Sarah \nDate: Mon, Jan 15, 2024 at 10:02 AM\nSubject: Re: Kitchen remodel\n\nCan you quote 25 slab doors 24x30? I want them in maple, painted. Also 10 drawer fronts 8x30, cherry, stained. Do you charge for setup?\n\nSarah\n(312) 555-0145","peachtree-cabinet-works-generated|gen-028":"Hello,\n\nI am looking for 6 raised panel doors 18x24. Poplar, unfinished. And 2 crown moulding pieces 8ft. Maple, stained. Please include setup cost.\n\nBest,\nJ. Doe\n555-8899","peachtree-cabinet-works-generated|gen-029":"Hi,\n\nNeed a quote for 15 shaker doors 15x30. White oak, painted. Also 5 drawer boxes 18x22. Cherry, stained. No setup fee if possible.\n\nThanks,\nAlex\n555-1234","peachtree-cabinet-works-generated|gen-030":"Subject: Urgent quote\n\nPlease quote 8 slab doors 18x24. Maple, stained. And 12 drawer fronts 6x24. Poplar, painted. Include setup.\n\nRegards,\nTom\n555-6789","peachtree-cabinet-works-generated|gen-031":"Hi team,\n\nI need 20 shaker doors 24x30. Cherry, unfinished. Also 3 crown moulding 8ft. White oak, stained. No setup fee.\n\nThanks,\nLisa\n555-4321","peachtree-cabinet-works-generated|gen-032":"Hello,\n\nQuote for 10 raised panel doors 24x30. Poplar, painted. And 6 drawer boxes 12x16. Maple, stained. Include setup.\n\nBest,\nMark\n555-9876","peachtree-cabinet-works-generated|gen-033":"Hi,\n\nI need 5 shaker doors 18x24. White oak, stained. Also 2 drawer fronts 8x30. Cherry, painted. No setup fee.\n\nThanks,\nEmma\n555-3456","peachtree-cabinet-works-generated|gen-034":"Subject: Custom request\n\nHi,\n\nCan you make 10 doors 20x25? I need them in walnut, stained. Also 4 drawer boxes 14x18. Maple, painted. Include setup.\n\nThanks,\nJohn\n555-7890","peachtree-cabinet-works-generated|gen-035":"Hello,\n\nI need 12 slab doors 20x26. Cherry, unfinished. And 5 drawer fronts 7x25. Poplar, stained. No setup fee.\n\nBest,\nAnna\n555-2345","peachtree-cabinet-works-generated|gen-036":"Please quote for 30 drawer fronts 8x30. Poplar, painted. No setup charges please.\n\nThanks,\nTom\n555-9988","peachtree-cabinet-works-generated|gen-037":"Hi team,\n\nWe are looking for 12 shaker doors 24x30. Cherry, stained. And 6 dovetail drawer boxes 18x22. Maple, unfinished.\n\nCan you include setup in the quote?\n\nRegards,\nLisa\n555-1234","peachtree-cabinet-works-generated|gen-038":"Hi,\n\nCan you quote 15 shaker doors 18x24? Maple, stained. And 8 crown moulding 8ft? Cherry, painted.\n\nNo setup fees.\n\nBest,\nEmily\n555-4455","peachtree-cabinet-works-generated|gen-039":"Hello,\n\nI need 25 drawer fronts 6x24. Poplar, painted. And 12 shaker doors 15x30. White oak, stained.\n\nPlease include setup.\n\nThanks,\nDavid\n555-2233","peachtree-cabinet-works-generated|gen-040":"Hi,\n\nDo you make 10ft crown moulding? I need 5 pieces. Maple, stained.\n\nAlso, can you do 20 shaker doors 18x24? Cherry, painted.\n\nThanks,\nJohn\n555-6677","peachtree-cabinet-works-generated|gen-041":"Subject: URGENT\n\nI need 2 crown moulding pieces 8ft long. White Oak, Stained. Also 1 shaker door 15x30, Maple, Painted. Please quote with setup.\n\nThanks,\nTom\n555-9988","peachtree-cabinet-works-generated|gen-042":"Hello,\n\nI need 3 raised panel doors 24x30. Maple, Painted. Also 2 slab doors 18x24. White Oak, Stained. Please include setup costs.\n\nThanks,\nLinda\n555-4455","peachtree-cabinet-works-generated|gen-043":"Hi,\n\nQuote for 12 drawer fronts 6x24. Cherry, Stained. And 6 drawer boxes 12x16. Poplar, Unfinished. No setup.\n\nBest,\nMark\n555-7788","peachtree-cabinet-works-generated|gen-044":"Hello,\n\nI need 5 shaker doors 24x30. White Oak, Unfinished. Also 10 crown moulding 8ft. Maple, Stained. Please add setup fee.\n\nThanks,\nPaul\n555-3322","peachtree-cabinet-works-generated|gen-045":"Hello,\n\nI need 8 raised panel doors 18x24. Poplar, Stained. Also 4 drawer boxes 18x22. White Oak, Unfinished. Please include setup.\n\nThanks,\nDavid\n555-9900","peachtree-cabinet-works-generated|gen-046":"Forwarded from: Sarah \nDate: Mon, Oct 23, 2023 at 10:15 AM\nSubject: Re: Quote\n\nCan you do 25 raised panel doors 24x30? White oak, unfinished. And 10 dovetail drawer boxes 18x22, cherry, stained. We need these by Friday.\n\nBest,\nSarah\n(555) 882-1122","peachtree-cabinet-works-generated|gen-047":"Hi,\n\nQuote for 8 shaker doors 15x30, cherry, stained. And 12 drawer fronts 8x30, white oak, painted. No setup.\n\nThanks,\nAlex\n555-0202","peachtree-cabinet-works-generated|gen-048":"Hello,\n\nNeed 20 raised panel doors 18x24, maple, unfinished. Also 5 dovetail drawer boxes 12x16, poplar, stained. Setup fee is fine.\n\nBest,\nTom\n555-0303","peachtree-cabinet-works-generated|gen-049":"Hi,\n\nCan you quote 15 slab doors 18x24, white oak, painted? And 10 crown moulding 8ft, cherry, stained. No setup please.\n\nThanks,\nLisa\n555-0404","peachtree-cabinet-works-generated|gen-050":"Hello,\n\nNeed 30 shaker doors 24x30, poplar, stained. Also 25 drawer fronts 6x24, maple, painted. Setup fee ok.\n\nRegards,\nMark\n555-0505","peachtree-cabinet-works-generated|gen-051":"Hi,\n\nQuote for 12 raised panel doors 24x30, cherry, unfinished. And 8 dovetail drawer boxes 18x22, white oak, stained. No setup.\n\nThanks,\nEmma\n555-0606","peachtree-cabinet-works-generated|gen-052":"Hello,\n\nNeed 5 slab doors 24x30, maple, stained. Also 20 drawer fronts 8x30, poplar, painted. Setup fee fine.\n\nBest,\nDan\n555-0707","peachtree-cabinet-works-generated|gen-053":"Hi,\n\nCan you do 10 shaker doors 18x24, cherry, painted? And 5 crown moulding 8ft, maple, stained. No setup please.\n\nThanks,\nKate\n555-0808","peachtree-cabinet-works-generated|gen-054":"Subject: Re: Re: Re: Quote for kitchen\n\nHi there,\n\nForwarding this from my contractor. We need 12 of the 18x24 shaker doors. Can you do them in white oak and stained? Also need 5 of the 18x22 drawer boxes, unfinished please. No setup fees if possible.\n\nThanks,\nSarah\n555-0192","peachtree-cabinet-works-generated|gen-055":"Hello,\n\nI am looking for 24x30 slab doors. I need 10 of them. I want them in maple and painted. Also, do you have 6x24 drawer fronts? I need 10 of those too, poplar, unfinished.\n\nRegards,\nMike\n(555) 882-1122","peachtree-cabinet-works-generated|gen-056":"Hi,\n\nCan you quote me for 15x30 shaker doors? I need a dozen. Cherry wood, stained finish. Also need 8ft crown moulding, 4 pieces, poplar, unfinished.\n\nBest,\nJen\n555-0134","peachtree-cabinet-works-generated|gen-057":"Subject: URGENT QUOTE\n\nNeed 20 raised panel doors 24x30. White oak, painted. Also 12x16 drawer boxes, 15 of them, maple, unfinished. Please include setup.\n\nThanks,\nDave\n555-9981","peachtree-cabinet-works-generated|gen-058":"Hi,\n\nI need 8x30 drawer fronts, 25 of them. Poplar, stained. Also 18x24 shaker doors, 6 of them, cherry, painted. No setup fee please.\n\nThanks,\nLisa\n555-2210","peachtree-cabinet-works-generated|gen-059":"Hello,\n\nCan you do 18x24 slab doors? I need 14 of them. Maple, unfinished. Also 18x22 drawer boxes, 7 of them, white oak, stained. Setup included?\n\nRegards,\nTom\n555-4432","peachtree-cabinet-works-generated|gen-060":"Hi,\n\nI need 15x30 shaker doors, 10 of them. Poplar, painted. Also 8ft crown moulding, 2 pieces, cherry, stained. No setup.\n\nThanks,\nAmy\n555-7789","peachtree-cabinet-works-generated|gen-061":"Subject: Quote Request\n\nNeed 24x30 raised panel doors, 5 of them. White oak, stained. Also 6x24 drawer fronts, 12 of them, maple, painted. Setup fee ok.\n\nBest,\nChris\n555-3345","peachtree-cabinet-works-generated|gen-062":"Hi,\n\nI need 18x24 shaker doors, 8 of them. Cherry, unfinished. Also 12x16 drawer boxes, 4 of them, poplar, stained. No setup please.\n\nThanks,\nBob\n555-6678","peachtree-cabinet-works-generated|gen-063":"Hello,\n\nCan you quote me for 10x10 shaker doors? I need 5 of them. Also 12x12 drawer boxes, 3 of them. Maple, stained.\n\nRegards,\nEve\n555-1123","peachtree-cabinet-works-generated|gen-064":"Hello,\n\nI need a quote for 50 slab doors 24x30. I want them in cherry, unfinished. Also 10 crown moulding pieces 8ft, maple, stained. Can you do this by Friday?\n\nBest,\nSarah\n(555) 882-1122","peachtree-cabinet-works-generated|gen-065":"Hi,\n\nNeed 20 raised panel doors 18x24, white oak, painted. And 20 dovetail drawer boxes 12x16, poplar, unfinished. Please include setup fee.\n\nRegards,\nTom\n555-334-9911","peachtree-cabinet-works-generated|gen-066":"Subject: URGENT\n\nI need 100 shaker doors 15x30, maple, stained. Also 50 drawer fronts 8x30, cherry, painted. No setup. Thanks.\n\nJen\n555-123-4567","peachtree-cabinet-works-generated|gen-067":"Hi,\n\nCan you quote 30 slab doors 18x24, poplar, painted? And 30 dovetail drawer boxes 18x22, maple, stained. Setup included.\n\nThanks,\nDave\n555-987-6543","peachtree-cabinet-works-generated|gen-068":"Hello,\n\nI need 15 raised panel doors 24x30, white oak, unfinished. Also 15 crown moulding 8ft, poplar, stained. No setup fee please.\n\nBest,\nLisa\n555-456-7890","peachtree-cabinet-works-generated|gen-069":"Hi,\n\nNeed 40 shaker doors 18x24, cherry, painted. And 40 drawer fronts 6x24, maple, stained. Setup included.\n\nThanks,\nMark\n555-222-3333","peachtree-cabinet-works-generated|gen-070":"Subject: Quote Request\n\nI need 25 slab doors 24x30, poplar, stained. Also 25 dovetail drawer boxes 12x16, white oak, painted. No setup.\n\nRegards,\nAnna\n555-777-8888","peachtree-cabinet-works-generated|gen-071":"Hi,\n\nCan you do 10 raised panel doors 18x24, maple, painted? And 10 crown moulding 8ft, cherry, stained. Setup included.\n\nThanks,\nBob\n555-111-2222","peachtree-cabinet-works-generated|gen-072":"Hello,\n\nI need 5 shaker doors 15x30, poplar, stained. Also 5 drawer fronts 8x30, maple, painted. No setup.\n\nBest,\nCarol\n555-333-4444","peachtree-cabinet-works-generated|gen-073":"Subject: RE: RE: RE: Quote needed\n\nHi there,\n\nForwarding this from my contractor. We need 12 of the 18x24 shaker doors in white oak, stained finish. Also 24 of the 6x24 drawer fronts, same wood/finish. No setup fees please, we have our own shop.\n\nThanks,\nMike\n(555) 019-2834","peachtree-cabinet-works-generated|gen-074":"Hi,\n\nDo you have 15x30 shaker doors? I need 8 of them in poplar, stained. Also 4 crown moulding pieces 8ft in maple, painted. Please include setup fee if applicable.\n\nRegards,\nTom\n(555) 334-9911","peachtree-cabinet-works-generated|gen-075":"Fwd: Quote for kitchen remodel\n\nFrom: Dave Miller \nDate: Tue, Oct 3, 2023 at 2:30 PM\nSubject: Quote for kitchen remodel\n\nHi,\n\nWe need 50 slab doors 24x30. White oak, stained. \n\nAnd 100 drawer fronts 8x30. Poplar, painted. \n\nCan you include setup fees? \n\nDave\n\n--\nDave Miller\nProject Manager\n(555) 987-6543","peachtree-cabinet-works-generated|gen-076":"Hey,\n\nNeed 15 raised panel doors 18x24. Maple, unfinished. \n\nAlso 30 dovetail drawer boxes 18x22. Cherry, stained. \n\nNo setup please. \n\nThanks,\nAlex","peachtree-cabinet-works-generated|gen-077":"Hi,\n\nDo you have 10x10 drawer fronts? I need 20 of them in poplar, painted. \n\nIf not, what's the closest size? \n\nThanks,\nJen","peachtree-cabinet-works-generated|gen-078":"Hello,\n\nI need 12 slab doors 18x24. Poplar, painted. \n\nAlso 6 drawer fronts 6x24. Cherry, stained. \n\nNo setup. \n\nThanks,\nMark","peachtree-cabinet-works-generated|gen-079":"Hi,\n\nDo you make 12x12 shaker doors? I need 20 of them in maple, painted.\n\nThanks,\nLeo\n555-0777","peachtree-cabinet-works-generated|gen-080":"Subject: Re: Re: Re: Quote needed\n\nHi,\n\nForwarding this from my contractor. We need 12 shaker doors 18x24 in white oak, stained finish. Also 24 drawer fronts 6x24, poplar, painted. No setup charges please.\n\nThanks,\n\nSarah\n(555) 019-2834\n\n---------- Forwarded message ---------\nFrom: Contractor Bob \nDate: Mon, Oct 10, 2023 at 9:12 AM\nSubject: Door specs\n\nNeed 12 SD-1824 and 24 DF-0624. White oak stained for doors, poplar painted for fronts.","peachtree-cabinet-works-generated|gen-081":"Subject: URGENT QUOTE\n\nWe need 5 shaker doors 15x30. White oak, painted. Also 5 shaker doors 18x24. Maple, stained. No setup fee. Thanks.\n\nDan\n555-123-4567","peachtree-cabinet-works-generated|gen-082":"Hi,\n\nCan you quote 20 drawer fronts 8x30? Cherry, stained. Also 20 slab doors 18x24? Poplar, unfinished. I want no setup charges.\n\nThanks,\n\nLisa\n(555) 998-7766","peachtree-cabinet-works-generated|gen-083":"Hello,\n\nI need 10 raised panel doors 24x30. Maple, painted. Also 10 dovetail drawer boxes 18x22. White oak, stained. Please add setup fee.\n\nBest,\n\nTom\n555-445-6677","peachtree-cabinet-works-generated|gen-084":"Hi,\n\nNeed 30 shaker doors 18x24. Poplar, stained. Also 30 drawer fronts 6x24. Cherry, painted. No setup. Thanks.\n\nAmy\n(555) 221-3344","peachtree-cabinet-works-generated|gen-085":"Subject: Quote Request\n\nWe need 15 slab doors 24x30. White oak, unfinished. Also 15 crown moulding 8ft. Maple, stained. Include setup.\n\nRegards,\n\nKevin\n555-778-9900","peachtree-cabinet-works-generated|gen-086":"Hi,\n\nI need 8 shaker doors 15x30. Maple, painted. Also 8 drawer fronts 8x30. Poplar, stained. No setup fee. Thanks.\n\nSarah\n(555) 112-2233","peachtree-cabinet-works-generated|gen-087":"Hello,\n\nI need a quote for 6 dovetail drawer boxes 12x16. Species: maple. Finish: stained. Also 2 crown moulding pieces 8ft in white oak, painted. Please include setup costs.\n\nRegards,\nDavid Lee\n555-334-9901","peachtree-cabinet-works-generated|gen-088":"Subject: Slab doors\n\nHello,\n\nI am looking for 8 slab doors 18x24. I want them in maple and painted. Also, do you have 6ft crown moulding? I need 2 pieces.\n\nRegards,\nTom\n555-3344","peachtree-cabinet-works-generated|gen-089":"Subject: Need help\n\nHi,\n\nI need 10 slab doors 18x24 in poplar, stained. And 2 pieces of 10ft crown moulding in maple, painted. Do you have 10ft crown?\n\nBest,\nEmily\n555-2233","peachtree-cabinet-works-generated|gen-090":"Subject: Re: Re: Re: Quote needed\n\nHi there,\n\nForwarding this from my contractor. We need 12 of the 18x24 shaker doors in white oak, stained finish. Also 24 of the 12x16 drawer boxes, poplar, unfinished. No setup fees please, just the materials.\n\nThanks,\nSarah\n555-0192","peachtree-cabinet-works-generated|gen-091":"Hello,\n\nI need a quote for 25 slab doors 24x30. I want them in cherry and painted. Can you do that? Also, do you have 8ft crown moulding in maple? I need 10 pieces.\n\nBest,\nMike\n(555) 882-1123","peachtree-cabinet-works-generated|gen-092":"Hi,\n\nWe are looking for raised panel doors 18x24. Need 6 of them. White oak, stained. Also need drawer fronts 6x24, 12 of them, poplar, painted.\n\nRegards,\nJen\n555-443-9910","peachtree-cabinet-works-generated|gen-093":"Subject: URGENT\n\nNeed 20 shaker doors 15x30. Maple, unfinished. And 5 dovetail drawer boxes 18x22, cherry, stained. Please include setup.\n\nThanks,\nDave\n555-112-3344","peachtree-cabinet-works-generated|gen-094":"Hello,\n\nI need 12 raised panel doors 24x30. Cherry, stained. Also 8 crown moulding pieces 8ft, maple, unfinished. Please include setup.\n\nThanks,\nTom\n555-223-4455","peachtree-cabinet-works-generated|gen-095":"Hi,\n\nNeed 15 shaker doors 18x24. Poplar, stained. And 10 drawer boxes 12x16, white oak, painted. No setup.\n\nRegards,\nAmy\n555-667-8899","peachtree-cabinet-works-generated|gen-096":"Subject: Quote Request\n\nHi,\n\nI need 20 slab doors 24x30. Maple, painted. Also 12 drawer fronts 6x24, cherry, stained. Please include setup.\n\nThanks,\nBob\n555-334-5566","peachtree-cabinet-works-generated|gen-097":"Hello,\n\nI need 10 shaker doors 15x30. White oak, painted. Also 5 drawer boxes 18x22, poplar, unfinished. No setup fee.\n\nBest,\nKaren\n555-778-9900","peachtree-cabinet-works-generated|gen-098":"Hi,\n\nI need 12 raised panel doors 18x24. Cherry, stained. Also 10 crown moulding pieces 8ft, white oak, painted. Please include setup.\n\nThanks,\nSteve\n555-112-3344","peachtree-cabinet-works-generated|gen-099":"Hello,\n\nDo you have slab doors 24x30? I need 8 of them in maple, stained. Also, do you make 10ft crown moulding? I need 4 pieces.\n\nBest,\nDave\n555-0101","peachtree-cabinet-works-generated|gen-100":"Hello,\n\nI need 10 shaker doors 24x30 in maple, unfinished. Do you do 12ft crown moulding? I need 3 pieces.\n\nBest,\nJohn\n555-0505","peachtree-cabinet-works-generated|gen-101":"Subject: need doors asap\n\nHi there,\n\nCan you quote me for 12 shaker doors 18x24? I want them in white oak, stained finish. Also need 24 drawer fronts 6x24, poplar, painted. No setup fee please if possible.\n\nThanks,\nMike\n555-0192","peachtree-cabinet-works-generated|gen-102":"Subject: Urgent Order\n\nHi,\n\nWe need 5 shaker doors 15x30, white oak, unfinished. Also 20 drawer fronts 8x30, cherry, stained. Please add setup fee.\n\nThanks,\nLisa\n555-9988","peachtree-cabinet-works-generated|gen-103":"Fwd: Fwd: Quote\n\nFrom: Dave \nDate: Tue, Oct 11, 2023 at 2:30 PM\nSubject: Re: Fwd: Quote\n\nHi,\n\nNeed 15 raised panel doors 18x24, maple, stained. And 8 dovetail drawer boxes 12x16, poplar, painted. No setup please.\n\nDave\n555-1234","peachtree-cabinet-works-generated|gen-104":"RE: Project Quote\n\nHello,\n\nWe need 30 slab doors 24x30, white oak, stained. And 12 crown moulding 8ft, poplar, unfinished. Please include setup.\n\nBest,\nMark\n555-4455","peachtree-cabinet-works-generated|gen-105":"Subject: Need Quote\n\nHi,\n\nCan you quote 10 raised panel doors 24x30, poplar, stained? Also 5 dovetail drawer boxes 18x22, cherry, painted. No setup fee please.\n\nThanks,\nJen\n555-2211","peachtree-cabinet-works-generated|gen-106":"Fwd: Quote Request\n\nFrom: Bob \nDate: Wed, Oct 12, 2023 at 10:15 AM\nSubject: Re: Quote Request\n\nHi,\n\nNeed 20 shaker doors 15x30, maple, painted. And 15 drawer fronts 8x30, white oak, stained. Please add setup.\n\nBob\n555-6677","peachtree-cabinet-works-generated|gen-107":"Subject: Quote for Custom Doors\n\nHi,\n\nI need 8 shaker doors 18x24, cherry, stained. Also 4 drawer fronts 6x24, poplar, painted. Can you do this without setup?\n\nThanks,\nEve\n555-8899","peachtree-cabinet-works-generated|gen-108":"Hello,\n\nI am looking for 18x24 slab doors in maple, painted. I need 20 of them. Also 5 crown moulding pieces 8ft in poplar, stained. No setup.\n\nRegards,\nSarah","peachtree-cabinet-works-generated|gen-109":"Please quote 12x16 dovetail drawer boxes in maple, unfinished. I need 40. Also 24x30 slab doors in poplar, stained. 10 units. No setup.\n\nBest,\nAlex","peachtree-cabinet-works-generated|gen-110":"Hi,\n\nI need 15x30 shaker doors in maple, stained. 20 units. Also 18x22 dovetail drawer boxes in cherry, painted. 12 units. Setup yes.\n\nThanks,\nEmma","peachtree-cabinet-works-generated|gen-111":"Forwarded from: Mike \n\nCan you do 50 slab doors 24x30? White oak, painted. We need them by Friday. Also 10 crown moulding pieces 8ft, cherry, unfinished.\n\nMike\n(555) 882-1122","peachtree-cabinet-works-generated|gen-112":"Hi,\n\nNeed 100 drawer boxes 12x16. Poplar, unfinished. And 100 drawer fronts 8x30. Maple, painted. Please include setup in the quote.\n\nThanks,\nTom\n555-0123","peachtree-cabinet-works-generated|gen-113":"Can you quote me for 15 shaker doors 15x30? I want them in white oak, stained. Also 5 crown moulding 8ft, poplar, painted. No setup fees.\n\nRegards,\nAlex\n555-0145","peachtree-cabinet-works-generated|gen-114":"Hello,\n\nCan you do 20 raised panel doors 24x30? Poplar, painted. I also need 20 drawer boxes 18x22. White oak, unfinished. Setup fees are okay.\n\nBest,\nMark\n555-0189","peachtree-cabinet-works-generated|gen-115":"Hi,\n\nI need 10 shaker doors 18x24. Maple, stained. Also 10 drawer fronts 8x30. Cherry, painted. No setup fees please.\n\nThanks,\nEmily\n555-0201","peachtree-cabinet-works-generated|gen-116":"Hello,\n\nCan you quote me for 50 drawer boxes 12x16? Poplar, unfinished. And 50 drawer fronts 6x24. Maple, stained. Please include setup fees.\n\nThanks,\nDavid\n555-0223","peachtree-cabinet-works-generated|gen-117":"Hi,\n\nI need 15 shaker doors 18x24. Cherry, stained. Also 15 drawer fronts 8x30. Poplar, painted. No setup fees.\n\nThanks,\nRachel\n555-0245","peachtree-cabinet-works-generated|gen-118":"Please quote for:\n1. 15 shaker doors 15x30, maple, painted\n2. 15 drawer fronts 8x30, maple, painted\n\nNo setup fees please.\n\nThanks,\nAlice\n555-0123","peachtree-cabinet-works-generated|gen-119":"Hello,\n\nI need a quote for 25 raised panel doors 24x30. I want them in white oak and stained. Also 10 crown moulding pieces 8ft long, poplar, painted.\n\nRegards,\nJohn Doe\n(555) 882-1122","peachtree-cabinet-works-generated|gen-120":"Hi team,\n\nCan you quote 30 shaker doors 15x30? Poplar, stained. Also 12 crown moulding 8ft, maple, unfinished.\n\nThanks,\nAnna\n555-9988","peachtree-cabinet-works-generated|gen-121":"Hi,\n\nDo you make 20x24 shaker doors? I need 10 in cherry, unfinished.\n\nThanks,\nDave\n555-7788","peachtree-cabinet-works-generated|gen-122":"Subject: need quote asap\n\nHi there,\n\nCan you price out 12 of the 18x24 shaker doors? We want them in maple and stained. Also need 24 of the 12x16 drawer boxes, poplar, unfinished. No setup fees please.\n\nThanks,\nMike\n555-0192","peachtree-cabinet-works-generated|gen-123":"Fwd: Re: Fwd: Re: Kitchen project\n\n---------- Forwarded message ----------\nFrom: Sarah J \nDate: Mon, Oct 2, 2023 at 10:15 AM\nSubject: Re: Kitchen project\n\nHi team,\n\nWe need 25 raised panel doors 24x30. Cherry wood, painted finish. Also 10 crown moulding pieces 8ft long, white oak, stained. Please include setup cost.\n\nBest,\nSarah\n(555) 882-1122","peachtree-cabinet-works-generated|gen-124":"Subject: Quote Request - Custom Doors\n\nHi,\n\nWe need 15 shaker doors 15x30. White oak, stained. Also 30 drawer boxes 18x22. Poplar, painted. Please add setup fee.\n\nThanks,\nLisa\n555-9988","peachtree-cabinet-works-generated|gen-125":"Hi,\n\nCan you quote 20 raised panel doors 18x24? Cherry, unfinished. And 5 crown moulding 8ft, maple, painted. No setup please.\n\nBest,\nDave\n555-1122","peachtree-cabinet-works-generated|gen-126":"Subject: Urgent Quote\n\nHello,\n\nWe need 10 slab doors 18x24. Poplar, stained. And 12 drawer fronts 6x24. White oak, painted. Please include setup.\n\nThanks,\nAnna\n555-7766","peachtree-cabinet-works-generated|gen-127":"Hi,\n\nI need 8 shaker doors 24x30. Maple, painted. And 4 drawer boxes 12x16. Cherry, unfinished. No setup fees.\n\nRegards,\nBen\n555-4433","peachtree-cabinet-works-generated|gen-128":"Subject: Quote for Cabinet Doors\n\nHello,\n\nWe are looking for 14 raised panel doors 24x30. White oak, stained. And 6 crown moulding 8ft. Poplar, unfinished. Please add setup cost.\n\nThanks,\nClara\n555-2211","peachtree-cabinet-works-generated|gen-129":"Hi,\n\nCan you price 18 slab doors 24x30? Cherry, stained. And 9 drawer fronts 8x30. Maple, painted. No setup please.\n\nBest,\nEvan\n555-6655","peachtree-cabinet-works-generated|gen-130":"Subject: Quote Request\n\nHello,\n\nWe need 10 shaker doors 18x24. Poplar, stained. And 5 drawer boxes 18x22. White oak, painted. Please include setup.\n\nThanks,\nFiona\n555-8877","peachtree-cabinet-works-generated|gen-131":"Subject: Re: Re: Re: Quote needed\n\nHi there,\n\nForwarding this from my contractor, he needs these ASAP. We need a dozen of the 18x24 shaker doors in white oak, stained finish. Also twenty-five of the 12x16 drawer boxes, poplar, unfinished. No setup fees please, we are doing the install ourselves.\n\nThanks,\nSarah\n555-0192","peachtree-cabinet-works-generated|gen-132":"Hello,\n\nI am looking for 10 raised panel doors 24x30. I want them in cherry and painted. Can you do that? Also I need 5 crown moulding pieces 8ft long, maple, unfinished.\n\nRegards,\nMike\n(555) 882-1122","peachtree-cabinet-works-generated|gen-133":"Hi,\n\nNeed a quote for 4 slab doors 18x24, poplar, stained. And 4 drawer fronts 6x24, poplar, stained. Please include setup.\n\nBest,\nJen\n555-0934","peachtree-cabinet-works-generated|gen-134":"Hi,\n\nCan you quote me for 6 raised panel doors 18x24, white oak, unfinished? And 6 drawer fronts 8x30, white oak, unfinished?\n\nThanks,\nLisa\n555-5678","peachtree-cabinet-works-generated|gen-135":"Hello,\n\nI need 12 slab doors 24x30, cherry, stained. Also 12 crown moulding 8ft, cherry, stained. Please include setup.\n\nRegards,\nTom\n555-9876","peachtree-cabinet-works-generated|gen-136":"Hi,\n\nNeed 8 shaker doors 18x24, poplar, painted. And 8 drawer boxes 12x16, poplar, painted. No setup.\n\nThanks,\nAmy\n555-4321","peachtree-cabinet-works-generated|gen-137":"Subject: Quote Request\n\nWe are looking for 15 raised panel doors 24x30, maple, stained. Also 15 drawer fronts 6x24, maple, stained. Please include setup.\n\nBest,\nChris\n555-7777","peachtree-cabinet-works-generated|gen-138":"Hi,\n\nI need 10 shaker doors 15x30, white oak, painted. Also 10 drawer boxes 18x22, white oak, painted. No setup please.\n\nThanks,\nBob\n555-1111","peachtree-cabinet-works-generated|gen-139":"Hello,\n\nCan you quote me for 5 slab doors 18x24, cherry, unfinished? And 5 drawer fronts 8x30, cherry, unfinished?\n\nThanks,\nEve\n555-2222","peachtree-cabinet-works-generated|gen-140":"Subject: URGENT QUOTE\n\nNeed 4 crown moulding pieces 8ft long. Maple, painted. Also 2 shaker doors 15x30, poplar, unfinished. No setup cost please.\n\nThanks,\nLinda\n555-9988","peachtree-cabinet-works-generated|gen-141":"Forwarded from: Sarah \nSent: Tue, Oct 10, 2023 10:15 AM\n\nCan you do 25 raised panel doors 24x30? White oak, unfinished. We need them by next month.\n\nSarah\n(555) 882-1122","peachtree-cabinet-works-generated|gen-142":"Hi,\n\nDo you have slab doors 24x30? Need 10 in poplar, stained. No setup fee if possible.\n\nThanks,\nAlex\n555-3344","peachtree-cabinet-works-generated|gen-143":"RE: Quote Request\n\nWe need 6 shaker doors 15x30, white oak, painted. Also 3 drawer fronts 8x30, cherry, unfinished. Please quote with setup.\n\nRegards,\nTom\n555-9988","peachtree-cabinet-works-generated|gen-144":"Hello,\n\nNeed 8 dovetail drawer boxes 12x16, poplar, painted. And 4 crown moulding 8ft, white oak, stained. Include setup.\n\nBest,\nMark\n555-5678","peachtree-cabinet-works-generated|gen-145":"Hi,\n\nCan you make 5 raised panel doors 30x36 in maple, stained? No setup.\n\nThanks,\nBob\n555-9900","peachtree-cabinet-works-generated|gen-146":"Subject: Re: Re: Re: Quote needed\n\nHi there,\n\nForwarding this from my contractor. We need 12 of the 18x24 shaker doors in maple, stained. Also 24 of the 6x24 drawer fronts, same finish. No setup fee please, we are doing it ourselves.\n\nThanks,\n\nSarah\n(555) 019-2834","peachtree-cabinet-works-generated|gen-147":"Subject: URGENT QUOTE\n\nNeed 15 shaker doors 15x30. Poplar, painted. Also 15 drawer fronts 8x30. Same finish. No setup fee. We are in a rush.\n\nThanks,\n\nDave\n555-123-4567","peachtree-cabinet-works-generated|gen-148":"Hi,\n\nNeed 25 raised panel doors 24x30 in bamboo, painted. Also 25 crown moulding 8ft in bamboo, painted. No setup fee.\n\nThanks,\n\nDan\n555-222-3333","peachtree-cabinet-works-generated|gen-149":"Hi,\n\nDo you have any 15x30 shaker doors? I need 8 of them. White oak, painted. Also, do you sell 12x16 drawer boxes? I need 20 of those, poplar, unfinished. Please include setup in the quote.\n\nBest,\n\nEmily\n555-0177","peachtree-cabinet-works-generated|gen-150":"Subject: URGENT QUOTE\n\nNeed 50 drawer fronts 8x30. Maple, stained. And 15 crown moulding pieces 8ft. Poplar, painted. No setup fee. Call me at 555-0122.\n\nThanks,\n\nDave","peachtree-cabinet-works-generated|gen-151":"Hi team,\n\nWe are renovating a kitchen. Need 12 raised panel doors 24x30. Cherry, stained. Also 6 dovetail drawer boxes 18x22. White oak, unfinished. Please quote with setup.\n\nRegards,\n\nLisa\n555-0188","peachtree-cabinet-works-generated|gen-152":"Hello,\n\nI saw your website. I need 30 slab doors 18x24. Poplar, painted. And 10 shaker doors 15x30. Maple, stained. No setup. 555-0133.\n\nThanks,\n\nMark","peachtree-cabinet-works-generated|gen-153":"Hi,\n\nCan you quote 20 drawer fronts 6x24? White oak, stained. Also 5 crown moulding 8ft. Cherry, painted. Include setup. 555-0155.\n\nBest,\n\nAnna","peachtree-cabinet-works-generated|gen-154":"Subject: Quote Request\n\nNeed 15 shaker doors 24x30. Poplar, unfinished. And 8 raised panel doors 18x24. Maple, painted. No setup fee. 555-0166.\n\nThanks,\n\nTom","peachtree-cabinet-works-generated|gen-155":"Hi,\n\nI need 10 dovetail drawer boxes 12x16. Cherry, stained. Also 20 slab doors 24x30. White oak, painted. Please include setup. 555-0199.\n\nRegards,\n\nKate","peachtree-cabinet-works-generated|gen-156":"Hello,\n\nDo you make 10x10 square doors? I need 5 of them. Maple, stained. And 10 drawer fronts 4x20. Poplar, painted. No setup. 555-0111.\n\nThanks,\n\nBen","ponce-electric-supply|quote-01":"Quote 100 ft of THHN 12 AWG stranded copper, black, 500 ft reel (W-THHN12-BK). What is the line total?","ponce-electric-supply|quote-02":"Price 75 of LT-DL6 please.","ponce-electric-supply|quote-03":"Contractor account: price 12 of CV-4SQ-MR1 at contractor level.","ponce-electric-supply|quote-04":"Customer wants 60 of the 2-pole 30A plug-on breaker, list price. How much for the line?","ponce-electric-supply|quote-05":"Contractor account: price 200 of CD-EMT-050 at contractor level.","ponce-electric-supply|quote-06":"Quote 150 ft of THHN 12 AWG stranded copper, red, 500 ft reel (W-THHN12-RD). What is the line total?","ponce-electric-supply|quote-07":"Price 300 feet of W-THHN10-WH please.","ponce-electric-supply|quote-08":"Customer wants 60 of the 2-pole 20A plug-on breaker, list price. How much for the line?","ponce-electric-supply|quote-09":"Customer wants 4 of the 4in round fan-rated ceiling box, list price. How much for the line?","ponce-electric-supply|quote-10":"Contractor account: price 200 of LT-EXC at contractor level.","ponce-electric-supply|quote-11":"Price 150 feet of W-NM10-3 please.","ponce-electric-supply|quote-12":"Quote 6 x LB conduit body 3/4in with cover and gasket (FT-LB075). What is the line total?","ponce-electric-supply|quote-13":"Contractor account: price 500 feet of W-NM12-3 at contractor level.","ponce-electric-supply|quote-14":"Quote 250 x 2-gang old work PVC box, 34 cu in (BX-2G-OW). What is the line total?","ponce-electric-supply|quote-15":"Price 150 of FT-LB075 please.","ponce-electric-supply|quote-16":"Customer wants 250 of the 1-pole 20A dual-function AFCI/GFCI plug-on breaker, list price. How much for the line?","ponce-electric-supply|lookup-01":"What is the copper surcharge on wire right now?","ponce-electric-supply|lookup-02":"When did the current copper surcharge take effect?","ponce-electric-supply|lookup-03":"What's the minimum cut length on wire?","ponce-electric-supply|lookup-04":"What do we charge to cut wire off a reel?","ponce-electric-supply|lookup-05":"How much off list does a contractor account get?","ponce-electric-supply|lookup-06":"What are the will-call counter hours on weekdays?","ponce-electric-supply|lookup-07":"What's the restocking fee on a return?","ponce-electric-supply|lookup-08":"What's the minimum order for free delivery inside I-285?","ponce-electric-supply|lookup-09":"Who can approve a price below contractor level?","ponce-electric-supply|lookup-10":"What deposit do we take on a special-order item?","ponce-electric-supply|triage-01":"Route this email to one queue.\n\n\"Need pricing on 500' of 12/2 NM and 20 single pole 20s for a job Monday.\"","ponce-electric-supply|triage-02":"Route this email to one queue.\n\n\"Where's our delivery for PO 4471? Crew is standing around on site.\"","ponce-electric-supply|triage-03":"Route this email to one queue.\n\n\"Is my order ready to pick up at the counter? Name is Ramirez Electric.\"","ponce-electric-supply|triage-04":"Route this email to one queue.\n\n\"Got 3 breakers that were dead out of the box, want to send them back.\"","ponce-electric-supply|triage-05":"Route this email to one queue.\n\n\"We need our credit limit raised to $50k before the hospital job starts.\"","ponce-electric-supply|triage-06":"Route this email to one queue.\n\n\"Can you hold my order for pickup Saturday morning?\"","ponce-electric-supply|triage-07":"Route this email to one queue.\n\n\"Our statement shows an invoice we already paid in September.\"","ponce-electric-supply|triage-08":"Route this email to one queue.\n\n\"Are you hiring CDL drivers?\"","ponce-electric-supply|unknown-01":"Price 10 of the 400A meter-main combos.","ponce-electric-supply|unknown-02":"What is the warranty on the LED high bays?","ponce-electric-supply|unknown-03":"Price 4 of the 2-pole 50A GFCI breakers (PG2-50).","ponce-electric-supply|unknown-04":"Quote 300 ft of 2 AWG THHN, black (W-THHN2-BK).","ponce-electric-supply|unknown-05":"What does delivery cost to Macon?","ponce-electric-supply|unknown-06":"Do we sell solar inverters, and at what price?","ponce-electric-supply-messy|messy-01":"need 250' 12-2 nm-b and 6 sp 20a breakers. thx","ponce-electric-supply-messy|messy-02":"2 boxes yellow wire nuts + 1 box red pls","ponce-electric-supply-messy|messy-03":"pls price 200 ft of 3/4 emt","ponce-electric-supply-messy|messy-04":"contractor acct - 60 of the 6in can retrofits","ponce-electric-supply-messy|messy-05":"1000ft #12 thhn blk","ponce-electric-supply-messy|messy-06":"need some 12/2 for a basement job + 10 1g old work boxes","ponce-electric-supply-messy|messy-07":"300 yellow wire nuts","ponce-electric-supply-messy|messy-08":"8 2x4 flat panels and 2 exit/emergency combos","ponce-electric-supply-messy|messy-09":"qty 40 2p 30a breakers","ponce-electric-supply-messy|messy-10":"75' of 10/2 nm w/ground","ponce-electric-supply-messy|messy-11":"do u have 4/0 al SER? need 150'","ponce-electric-supply-messy|messy-12":"50 single gang new work boxes + 50 15a TR duplex recepts","ponce-electric-supply-messy|messy-13":"price a 200A 40 space panel, outdoor (rainproof)","ponce-electric-supply-messy|messy-14":"on our contractor account: 12 20A GFCI recepts and 12 WP in-use covers","ponce-electric-supply-messy|messy-15":"need 4 of the 150w high bays and some 1/2 emt"},"rows":[[0,"quote-01","quote","985.6","$480.","The price for 20 units of DB-1822 in poplar, stained, is $480. \nANSWER: $480.","w",66.9],[0,"quote-02","quote","2691.0","I cannot provide the total cost without knowing the price per door.","To calculate the cost for 60 slab doors measuring 24x30 inches, made of cherry wood and unfinished, I would need to know the price per door. Since this information is not provided, I cannot give an exact total. \n\nANSWER: I cannot provide the total cost without knowing the price per door.","d",66.6],[0,"quote-03","quote","1821.6","$1,250.00.","To calculate the cost for 50 dovetail drawer boxes (12x16 inches, maple, unfinished), I need to check the current pricing for this specific product. Based on the pricing list, each dovetail drawer box (12x16, maple, unfinished) is priced at $25.00. \n\nANSWER: $1,250.00.","w",66.1],[0,"quote-04","quote","1155.96","Line total cannot be determined without the unit price.","To calculate the line total, we need the price per unit for the item \"48 x drawer front 6x24 (DF-0624) in cherry, stained.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be determined without the unit price.","d",1.5],[0,"quote-05","quote","3946.8","$60.","The price for SD-2430 in white oak, stained, is $60. \nANSWER: $60.","w",1.1],[0,"quote-06","quote","1610.4","$1,560.00.","To calculate the cost for 24 shaker doors that are 24x30 inches, made of maple and stained, I would need to know the price per door from the product catalog or pricing sheet. Assuming each door costs $65.00, the total cost for 24 doors would be 24 multiplied by $65.00. \n\nANSWER: $1,560.00.","w",1.6],[0,"quote-07","quote","5202.6","$75.","The price for RP-1824 in maple, painted, is $75. \nANSWER: $75.","w",1.3],[0,"quote-08","quote","540.0","$16.","The price for CM-0896 in cherry, unfinished is $16. \nANSWER: $16.","w",1.3],[0,"quote-09","quote","1775.0","$480.","The price for 20 units of RP-2430 in cherry, unfinished is $480. \nANSWER: $480.","w",0.8],[0,"quote-10","quote","2403.5","Line total cannot be calculated without the unit price.","To calculate the line total, we need the price per unit for the item \"50 x shaker door 15x30 (SD-1530) in maple, unfinished.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be calculated without the unit price.","d",1.1],[0,"quote-11","quote","1818.3","$30.","The price for DB-1822 in cherry, painted, is $30. \nANSWER: $30.","w",1.1],[0,"quote-12","quote","5869.6","Line total cannot be calculated without the unit price.","To calculate the line total, we need the price per unit for the item \"100 x raised panel door 18x24 (RP-1824) in maple, unfinished.\" Since the price per unit is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be calculated without the unit price.","d",1.5],[0,"quote-13","quote","387.2","$16.","The price for DF-0830 in maple, unfinished is $16. \nANSWER: $16.","w",1.2],[0,"quote-14","quote","313.2","$256.00.","To calculate the cost for 8 crown mouldings, each 8 feet long, made of cherry and painted, we need to consider the price per foot for cherry crown moulding and the additional cost for painting. Assuming the price is $3.50 per foot for cherry crown moulding and painting adds an additional $0.50 per foot, the total cost would be:\n\n8 mouldings × 8 feet × ($3.50 + $0.50) = 8 × 8 × $4.00 = 64 × $4.00 = $256.00\n\nANSWER: $256.00.","w",2.1],[0,"quote-15","quote","5369.3","Line total cannot be determined without the unit price.","To calculate the line total, we need the price per unit of the item \"60 x raised panel door 24x30 (RP-2430) in cherry, stained.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be determined without the unit price.","d",2.0],[0,"quote-16","quote","3312.0","Line total cannot be calculated without the unit price.","To calculate the line total, we need the price per unit for the \"100 x dovetail drawer box 12x16 (DB-1216) in poplar, unfinished.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be calculated without the unit price.","d",2.4],[0,"lookup-01","lookup","[\"20 business days\"]","5 to 7 business days.","The typical turnaround time for a painted order at Peachtree Cabinet Works is approximately 5 to 7 business days, depending on the volume of orders and customization requirements. \n\nANSWER: 5 to 7 business days.","w",1.6],[0,"lookup-02","lookup","[\"10 business days\"]","5 business days.","The lead time for unfinished doors at Peachtree Cabinet Works is typically 5 business days from the date of order confirmation. \nANSWER: 5 business days.","w",1.3],[0,"lookup-03","lookup","[\"$250\"]","100 units.","Our minimum order is 100 units. \nANSWER: 100 units.","w",0.9],[0,"lookup-04","lookup","[\"50%\"]","30%.","Peachtree Cabinet Works typically requires a 30% deposit on custom orders to secure the order and initiate the production process. \n\nANSWER: 30%.","w",0.8],[0,"lookup-05","lookup","[\"plant manager\"]","The Sales Manager or higher management can approve a special price for a big customer.","At Peachtree Cabinet Works, the approval for a special price for a big customer typically requires authorization from the Sales Manager or higher management, depending on the extent of the discount and the customer's significance. \n\nANSWER: The Sales Manager or higher management can approve a special price for a big customer.","w",1.0],[0,"lookup-06","lookup","[\"30 days\"]","Yes, customers can return stock items within 30 days of purchase, provided the items are in original condition and accompanied by a receipt.","Peachtree Cabinet Works allows returns of stock items within 30 days of the purchase date, provided the items are in their original condition and accompanied by a valid receipt. \n\nANSWER: Yes, customers can return stock items within 30 days of purchase, provided the items are in original condition and accompanied by a receipt.","r",1.4],[0,"lookup-07","lookup","[\"25%\"]","The rush cost is an additional fee to expedite the project, covering increased labor and scheduling costs.","The rush cost for a contractor typically involves an additional fee to expedite the project timeline. This fee covers the increased labor, potential overtime, and accelerated scheduling. \n\nANSWER: The rush cost is an additional fee to expedite the project, covering increased labor and scheduling costs.","w",1.6],[0,"lookup-08","lookup","[\"50 miles\"]","Free delivery is available within a 50-mile radius of our showroom.","Peachtree Cabinet Works offers free delivery within a 50-mile radius of our showroom. \n\nANSWER: Free delivery is available within a 50-mile radius of our showroom.","w",1.4],[0,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","Oak, maple, cherry, hickory, and walnut.","Peachtree Cabinet Works stocks a variety of wood species including oak, maple, cherry, hickory, and walnut. \nANSWER: Oak, maple, cherry, hickory, and walnut.","w",1.2],[0,"lookup-10","lookup","[\"20 business days\"]","14 business days.","The lead time for orders with stained doors and painted drawer fronts is typically 14 business days. \nANSWER: 14 business days.","w",1.0],[0,"triage-01","triage","\"quote\"","Pricing queue.","Please route this email to the pricing queue. \n\nANSWER: Pricing queue.","w",0.8],[0,"triage-02","triage","\"order_status\"","Accounts Payable.","This email should be routed to the Accounts Payable queue. \nANSWER: Accounts Payable.","w",0.6],[0,"triage-03","triage","\"complaint\"","Quality Control.","This email should be routed to the Quality Control queue. \nANSWER: Quality Control.","w",0.5],[0,"triage-04","triage","\"cert_request\"","Compliance Certification.","Please route this email to the Compliance Certification queue. \n\nANSWER: Compliance Certification.","w",0.5],[0,"triage-05","triage","\"other\"","HR","This email should be routed to the HR queue. \nANSWER: HR","w",0.5],[0,"triage-06","triage","\"complaint\"","Quality Control.","This email should be routed to the Quality Control queue. \nANSWER: Quality Control.","w",0.5],[0,"triage-07","triage","\"order_status\"","Order Tracking.","This email should be routed to the Order Tracking queue. \nANSWER: Order Tracking.","w",0.5],[0,"triage-08","triage","\"cert_request\"","Certification Queue.","This email should be routed to the **Certification Queue**. \nANSWER: Certification Queue.","w",0.5],[0,"unknown-01","unknown","\"NOT IN VAULT\"","$249.99.","The price of a 30x36 shaker door at Peachtree Cabinet Works is $249.99. \nANSWER: $249.99.","w",0.7],[0,"unknown-02","unknown","\"NOT IN VAULT\"","A limited lifetime warranty against peeling, chipping, and cracking under normal use and proper care.","Peachtree Cabinet Works provides a limited lifetime warranty on painted finishes against peeling, chipping, and cracking under normal use and proper care. \n\nANSWER: A limited lifetime warranty against peeling, chipping, and cracking under normal use and proper care.","w",1.0],[0,"unknown-03","unknown","\"NOT IN VAULT\"","Yes, we can ship to Toronto, and the cost typically ranges from $15 to $35 for standard ground shipping.","Yes, we can ship orders to Toronto. The shipping cost depends on the order weight and delivery speed, but for standard ground shipping, it typically ranges from $15 to $35. For precise pricing, please provide the order details. \n\nANSWER: Yes, we can ship to Toronto, and the cost typically ranges from $15 to $35 for standard ground shipping.","w",1.5],[0,"unknown-04","unknown","\"NOT IN VAULT\"","No, the plant is closed on Saturdays.","The plant is closed on Saturdays. \nANSWER: No, the plant is closed on Saturdays.","w",1.3],[0,"unknown-05","unknown","\"NOT IN VAULT\"","$360.","The price for 12 walnut shaker doors measuring 18x24, stained, is $360. \n\nANSWER: $360.","w",1.2],[0,"unknown-06","unknown","\"NOT IN VAULT\"","I recommend contacting Peachtree Cabinet Works' shipping department for an accurate delivery cost estimate based on your specific order details.","To determine the delivery cost to Savannah, which is 250 miles away, I would need to check the current shipping rates based on distance, weight, and delivery method. Unfortunately, I don't have access to real-time shipping cost calculators or current pricing structures. \n\nANSWER: I recommend contacting Peachtree Cabinet Works' shipping department for an accurate delivery cost estimate based on your specific order details.","w",1.2],[1,"quote-01","quote","985.6","$985.60.","Working: The base price for DB-1822 is $44.00. Stained finish adds a 12% surcharge. Poplar has no species surcharge. Total for 20 units: 20 * (44.00 * 1.12) = 20 * 49.28 = $985.60. \nANSWER: $985.60.","r",2.0],[1,"quote-02","quote","2691.0","$2,685.00","1. SKU SL-2430 base price $39.00; cherry +25%, unfinished 0% → unit $39.00 × 1.25 = $48.75. 60 × $48.75 = $2,925.00. 60 units → 8% → $2,685.00. \nANSWER: $2,685.00","w",2.9],[1,"quote-03","quote","1821.6","$1,821.60","1. SKU DB-1216 base price $36.00. 50 units → 8% discount. Unit price $36.00 × (1 + 10% + 0%) = $39.60. Line total $39.60 × 50 = $1,980.00. Apply 8% discount → $1,821.60. \nANSWER: $1,821.60","r",3.4],[1,"quote-04","quote","1155.96","$1,156.00","1. DF-0624 base price $18.50; cherry +25%, stained +12% → unit $18.50 × 1.37 = $25.35. 48 × $25.35 = $1,216.80. 48 units → 5% → $1,156.00. \nANSWER: $1,156.00","w",3.3],[1,"quote-05","quote","3946.8","$3,894.00","1. Base unit price for SD-2430 is $55.00. 2. White oak surcharge is 18%, stained finish surcharge is 12% → $55.00 × 1.18 = $64.90. 3. 60 × $64.90 = $3,894.00. 4. No volume discount applies. \nANSWER: $3,894.00","w",3.3],[1,"quote-06","quote","1610.4","$1,610.40.","1. Base price for SD-2430 is $55.00. Maple surcharge is 10%, stained finish surcharge is 12%. Unit price = $55.00 × (1 + 0.10 + 0.12) = $55.00 × 1.22 = $67.10. Line total = 24 × $67.10 = $1,610.40. No volume discount applies (under 25 units). \nANSWER: $1,610.40.","r",3.4],[1,"quote-07","quote","5202.6","$5,372.25","Base $58.00; maple +10%, painted +20% → unit $58.00 × 1.30 = $75.40. 75 × $75.40 = $5,655.00. 75 units → 5% → $5,372.25. \nANSWER: $5,372.25","w",3.4],[1,"quote-08","quote","540.0","$33.75.","Working: CM-0896 is crown moulding 8ft with a base price of $27.00. Cherry is a species surcharge of 25%, and unfinished is a finish surcharge of 0%. The total price is $27.00 + (25% of $27.00) = $27.00 + $6.75 = $33.75. \nANSWER: $33.75.","w",3.3],[1,"quote-09","quote","1775.0","$1,775.00.","1. Base price for RP-2430 is $71.00. Cherry surcharge is 25%, unfinished is 0% → unit = $71.00 × 1.25 = $88.75. 20 × $88.75 = $1,775.00. 20 units → no discount. \nANSWER: $1,775.00.","r",3.0],[1,"quote-10","quote","2403.5","$2,403.50","1. Base price for SD-1530 is $47.50. Maple surcharge is 10%, unfinished finish surcharge is 0% → unit = $47.50 × 1.10 = $52.25. 50 × $52.25 = $2,612.50. 50 units → 8% → $2,612.50 × 0.92 = $2,403.50. \nANSWER: $2,403.50","r",3.4],[1,"quote-11","quote","1818.3","$1,818.30.","Base $44.00; cherry +25%, painted +20% → unit $44.00 × 1.45 = $63.80. 30 × $63.80 = $1,914.00. 30 units → 5% → $1,818.30. ANSWER: $1,818.30.","r",3.2],[1,"quote-12","quote","5869.6","$5,869.60.","1. Base price for RP-1824 is $58.00. 2. Maple surcharge is 10%, unfinished finish is 0% → unit = $58.00 × 1.10 = $63.80. 3. Line total = 100 × $63.80 = $6,380.00. 4. 100 units → 8% discount → $6,380.00 × 0.92 = $5,869.60. ANSWER: $5,869.60.","r",3.4],[1,"quote-13","quote","387.2","$387.20","- DF-0830 base price $22.00; maple +10%, unfinished +0% → unit $22.00 × 1.10 = $24.20. 16 × $24.20 = $387.20. 16 units → no discount. \nANSWER: $387.20","r",3.0],[1,"quote-14","quote","313.2","$270.00.","1. Find SKU CM-0896 in [[price-list]]: base $27.00. \n2. Add surcharges: cherry +25%, painted +20% → $27.00 × 1.25 = $33.75. \n3. Line total = 8 × $33.75 = $270.00. \n4. Apply volume discount: 8 units → no discount. \nANSWER: $270.00.","w",3.4],[1,"quote-15","quote","5369.3","$4,900.00","1. Base price for RP-2430 is $71.00. Cherry surcharge is 25%, stained surcharge is 12% → unit = $71.00 × 1.25 = $88.75. 60 × $88.75 = $5,325.00. 60 units → 8% → $4,900.00. \nANSWER: $4,900.00","w",3.2],[1,"quote-16","quote","3312.0","$3,312.00","1. Base price for DB-1216 is $36.00. Poplar has 0% surcharge, unfinished has 0% surcharge → unit = $36.00 × 1.00 = $36.00. 100 × $36.00 = $3,600.00. 100 units → 8% → $3,312.00. \nANSWER: $3,312.00","r",3.3],[1,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",2.5],[1,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",1.7],[1,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",1.0],[1,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The vault notes state that the deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",1.0],[1,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",1.1],[1,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days.","The customer can return stock items within 30 days, as per the returns policy. \n\nANSWER: Yes, stock items can be returned within 30 days.","r",1.3],[1,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",1.2],[1,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",1.2],[1,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The wood species we stock are poplar, maple, white oak, and cherry. \n\nANSWER: poplar, maple, white oak, and cherry.","r",1.2],[1,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",1.7],[1,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",1.7],[1,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \n\nANSWER: order_status","r",1.5],[1,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",0.8],[1,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. According to the routing rules, this should be directed to the cert_request queue.\n\nANSWER: cert_request","r",0.8],[1,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",0.8],[1,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",0.9],[1,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",0.8],[1,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",0.8],[1,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.0],[1,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the plant manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT; ask the plant manager.","r",1.2],[1,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not provide information about shipping to Toronto or shipping costs. \n\nANSWER: NOT IN VAULT. Ask the plant manager.","r",1.3],[1,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not mention anything about the plant's operating hours or days. \nANSWER: NOT IN VAULT. Ask the plant manager.","r",1.2],[1,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask plant manager.","The SKU \"SD-1824\" is a shaker door 18x24. Walnut is not a stocked species; it is custom. Send to the plant manager. \nANSWER: NOT IN VAULT. Ask plant manager.","r",1.4],[1,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles of Marietta. For locations beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",1.5],[2,"quote-01","quote","985.6","$985.60 (including 12% surcharge for stained finish).","CALC: 44.00 * 20 = 880.00 \nCALC: 880.00 * 1.12 = 985.60 \nANSWER: $985.60 (including 12% surcharge for stained finish).","r",4.0],[2,"quote-02","quote","2691.0","$2,925.00.","The line total is $2,925.00. \nANSWER: $2,925.00.","w",6.4],[2,"quote-03","quote","1821.6","$1,821.60","1. Find the SKU's base unit price in [[price-list]]. SD-1216 is $36.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $36.00 × (1 + 10% + 0%) = $36.00 × 1.10 = $39.60.\n3. Line total = unit × quantity: $39.60 × 50 = $1,980.00.\n4. Apply the volume discount from [[volume-discounts]] to the line total: $1,980.00 × (1 - 8%) = $1,980.00 × 0.92 = $1,821.60.\nANSWER: $1,821.60","r",2.5],[2,"quote-04","quote","1155.96","$1,119.62","1. Base price: $18.50. \n2. Surcharge: $18.50 × (1 + 25% + 12%) = $18.50 × 1.37 = $25.345. \n3. Line total before discount: $25.345 × 48 = $1,216.56. \n4. Discount: $1,216.56 × (1 - 8%) = $1,119.62. \nCALC: 18.50 * (1 + 25/100 + 12/100) * 48 * (1 - 8/100) = 1119.2352 \nANSWER: $1,119.62","w",6.6],[2,"quote-05","quote","3946.8","$4,290.00","CALC: 55.00 × (1 + 0.18 + 0.12) = 71.50 \nCALC: 60 × 71.50 = 4290.00 \nCALC: 4290.00 × (1 - 0.00) = 4290.00 \nANSWER: $4,290.00","w",7.0],[2,"quote-06","quote","1610.4","$1,610.40.","The line total is calculated as follows: 24 × $55.00 × (1 + 10% + 12%) = $1,610.40. \nANSWER: $1,610.40.","r",6.0],[2,"quote-07","quote","5202.6","$5372.25","CALC: 58.00 * (1 + 10% + 20%) = 75.40 \nCALC: 75 * 75.40 = 5655.00 \nCALC: 5655.00 * (1 - 5%) = 5372.25 \nANSWER: $5372.25","w",4.8],[2,"quote-08","quote","540.0","$33.75.","The base price of CM-0896 is $27.00. The surcharge for cherry is 25%, and for unfinished, it is 0%. The total price is $27.00 + (25% of $27.00) = $33.75. \n\nANSWER: $33.75.","w",5.3],[2,"quote-09","quote","1775.0","$1,775.00.","1. Base unit price for RP-2430 is $71.00. \n2. Species surcharge for cherry is 25%, finish surcharge for unfinished is 0% → unit = $71.00 × 1.25 = $88.75. \n3. Line total = 20 × $88.75 = $1,775.00. \n4. Volume discount: under 25 units → no discount. \nANSWER: $1,775.00.","r",6.9],[2,"quote-10","quote","2403.5","$2,403.50","1. Find the SKU's base unit price in [[price-list]]. SD-1530 is $47.50.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $47.50 × (1 + 10% + 0%) = $47.50 × 1.10 = $52.25.\n3. Line total = unit × quantity: $52.25 × 50 = $2,612.50.\n4. Apply the volume discount from [[volume-discounts]] to the line total: $2,612.50 × (1 - 8%) = $2,612.50 × 0.92 = $2,403.50.\nANSWER: $2,403.50","r",4.2],[2,"quote-11","quote","1818.3","$1818.30","The calculations are correct. \nANSWER: $1818.30","r",7.1],[2,"quote-12","quote","5869.6","$5,869.60","1. Find the SKU's base unit price in [[price-list]]. RP-1824 is $58.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $58.00 × (1 + 10% + 0%) = $58.00 × 1.10 = $63.80.\n3. Line total = $63.80 × 100 = $6,380.00.\n4. Apply the volume discount from [[volume-discounts]]: $6,380.00 × (1 - 8%) = $6,380.00 × 0.92 = $5,869.60.\nANSWER: $5,869.60","r",3.9],[2,"quote-13","quote","387.2","$387.20","The line total is $387.20. \nANSWER: $387.20","r",6.7],[2,"quote-14","quote","313.2","$313.20.","1. Find the SKU's base unit price in [[price-list]]. CM-0896 is $27.00. \n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $27.00 × (1 + 25% + 20%) = $27.00 × 1.45 = $39.15. \n3. Line total = $39.15 × 8 = $313.20. \n4. Apply the volume discount from [[volume-discounts]]: $313.20 × (1 - 0%) = $313.20. \nANSWER: $313.20.","r",7.2],[2,"quote-15","quote","5369.3","$5,368.20","1. Find the SKU's base unit price in [[price-list]]. RP-2430 is $71.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $71.00 × (1 + 25% + 12%) = $71.00 × 1.37 = $97.27.\n3. Line total = $97.27 × 60 = $5,836.20.\n4. Apply the volume discount from [[volume-discounts]]: $5,836.20 × (1 - 8%) = $5,836.20 × 0.92 = $5,368.20.\nANSWER: $5,368.20","w",4.3],[2,"quote-16","quote","3312.0","$3,312.00","1. Find the SKU's base unit price in [[price-list]]. DB-1216 is $36.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]. Poplar is 0%, unfinished is 0% → unit = $36.00 × (1 + 0% + 0%) = $36.00.\n3. Line total = unit × quantity. 100 × $36.00 = $3,600.00.\n4. Apply the volume discount from [[volume-discounts]]. 100 units → 8% → $3,600.00 × (1 - 8%) = $3,312.00.\nANSWER: $3,312.00","r",4.9],[2,"lookup-01","lookup","[\"20 business days\"]","20 business days.","ANSWER: 20 business days.","r",4.4],[2,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",2.3],[2,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",1.0],[2,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",0.9],[2,"lookup-05","lookup","[\"plant manager\"]","plant manager","The plant manager approves price exceptions. \n\nANSWER: plant manager","r",1.0],[2,"lookup-06","lookup","[\"30 days\"]","Yes, customers can return stock items within 30 days, unused, and in original packaging.","To determine if a customer can return stock items and within how long, we need to check the returns policy.\n\nThe returns policy states that stock items can be returned within 30 days, unused, and in original packaging.\n\nANSWER: Yes, customers can return stock items within 30 days, unused, and in original packaging.","r",1.6],[2,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",1.6],[2,"lookup-08","lookup","[\"50 miles\"]","50 miles.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: 50 miles.","r",1.5],[2,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The wood species we stock are poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",1.4],[2,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. The longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",1.8],[2,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",2.7],[2,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",1.6],[2,"triage-03","triage","\"complaint\"","complaint","The email reports damage to an order. According to the policy, damaged items on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",1.0],[2,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. According to the routing rules, this should be directed to the cert_request queue.\n\nANSWER: cert_request","r",0.9],[2,"triage-05","triage","\"other\"","other","The email asks about hiring for the finishing line, which does not fit into any of the specified queues. \n\nANSWER: other","r",1.9],[2,"triage-06","triage","\"complaint\"","complaint","The email reports a defect in the finish of an order. According to the policy, this should be routed to the complaint queue.\n\nANSWER: complaint","r",1.1],[2,"triage-07","triage","\"order_status\"","order_status","The email asks about the ship date for an order, which relates to order status. \nANSWER: order_status","r",1.0],[2,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the routing rules, this should be directed to the cert_request queue.\n\nANSWER: cert_request","r",0.8],[2,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT; ask plant manager.","r",1.1],[2,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. Ask the office manager. \n\nANSWER: NOT IN VAULT; ask the office manager.","r",1.3],[2,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not provide information about shipping to Toronto or shipping costs. \n\nANSWER: NOT IN VAULT. Ask the plant manager.","r",1.4],[2,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not mention anything about the plant's operating hours or days. \nANSWER: NOT IN VAULT. Ask the plant manager.","r",1.3],[2,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask plant manager.","1. SKU SD-1824 is in the price list with a base price of $42.00.\n2. Walnut is not in the species list; it is a custom item. \n3. Stained finish surcharge is 12%.\n4. The item is custom, so send it to the plant manager.\n\nANSWER: NOT IN VAULT. Ask plant manager.","r",1.7],[2,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles from Marietta. For distances beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",1.8],[3,"quote-01","quote","985.6","Please specify the stain color to provide an accurate price.","I need to check our current price list for the DB-1822 model in poplar with a stain finish. Could you please specify which stain color you are interested in? Our standard stains include Cherry, Walnut, and Espresso, and pricing may vary slightly depending on the specific finish and any custom requirements.\n\nANSWER: Please specify the stain color to provide an accurate price.","w",39.2],[3,"quote-02","quote","2691.0","Please contact Peachtree Cabinet Works sales for the current unit price and volume discount.","To calculate the price for the line of 60 slab doors, I need the current unit price for a 24x30 cherry unfinished slab door from Peachtree Cabinet Works. As an AI, I do not have access to the company's real-time inventory, specific current pricing sheets, or active promotions. Prices for custom cabinetry also depend on the specific wood grade, edge profile, and any applicable volume discounts for an order of 60 units.\n\nPlease consult the current Peachtree Cabinet Works price list or contact their sales department directly for an accurate quote.\n\nANSWER: Please contact Peachtree Cabinet Works s…","d",42.4],[3,"quote-03","quote","1821.6","Please consult the current Peachtree Cabinet Works price list for the unit price of a 12x16 maple dovetail drawer box to calculate the total.","To calculate the total cost for the line, I need the current unit price for a 12x16 maple dovetail drawer box (unfinished) from Peachtree Cabinet Works' price list. As an AI, I do not have access to real-time inventory or specific private pricing data for Peachtree Cabinet Works. Prices for custom cabinetry components vary based on current wood costs, labor rates, and specific finish requirements.\n\nPlease check the latest price list provided by your sales representative or the company's official catalog for the exact unit price. Once you have the unit price ($P), the total for the line is calc…","d",14.8],[3,"quote-04","quote","1155.96","Information unavailable","nt is 24\" wide? Standard drawer fronts are usually 12\"-24\" wide. If it is a 24\" wide x 6\" high front, the material cost is lower. If it is truly 48\" wide, it is a very large panel).\n * *Assumption:* Let's assume the dimensions are **24\" wide x 6\" high** (standard for a 24\" cabinet) or **48\" wide x 6\" high** (double width). The prompt says \"48 x drawer front 6x24\". This is ambiguous. It likely means a **48\" wide cabinet** with a **6\" high x 24\" wide** drawer front? Or a **48\" wide** drawer front that is **6\" high** and **24\" deep**? Drawer fronts are typically measured by Width x Height. D…","w",22.0],[3,"quote-05","quote","3946.8","Please consult the latest price sheet or contact our sales team for the current price of the SD-2430 in white oak, stained.","I need to check the current price list for the SD-2430 model in white oak with a stain finish. Since I don't have access to real-time inventory or specific pricing databases, I cannot provide an exact current price. Please consult the latest price sheet or contact our sales team for the most accurate quote.\n\nANSWER: Please consult the latest price sheet or contact our sales team for the current price of the SD-2430 in white oak, stained.","d",12.4],[3,"quote-06","quote","1610.4","Please check the current price list for the exact cost.","I need to check the current price list for 24x30 shaker doors in stained maple to provide an accurate quote. Since I don't have access to the live inventory or the specific current pricing sheet for Peachtree Cabinet Works, I cannot give you the exact dollar amount for the line item.\n\nPlease check the latest price list or contact the sales department directly for the current unit price of 24x30 stained maple shaker doors.\n\nANSWER: Please check the current price list for the exact cost.","w",6.5],[3,"quote-07","quote","5202.6","Please specify the paint color and confirm if you need dimensions or lead time.","I need to check the current price list for the RP-1824 model in maple with a painted finish. Could you please confirm if you are referring to a specific finish color or if you want the standard painted option? Also, please let me know if you need any additional details like dimensions or lead time.\n\nANSWER: Please specify the paint color and confirm if you need dimensions or lead time.","d",6.5],[3,"quote-08","quote","540.0","I cannot process orders or provide real-time pricing.","I am an AI assistant and cannot process orders or access real-time inventory and pricing for specific items like CM-0896. Please contact the sales department directly or check the current price list for the most accurate information.\n\nANSWER: I cannot process orders or provide real-time pricing.","w",25.3],[3,"quote-09","quote","1775.0","Please contact Peachtree Cabinet Works sales for current pricing and availability.","I am an AI assistant and do not have access to real-time inventory, specific pricing, or the ability to process orders for Peachtree Cabinet Works. Please contact the sales department directly for current pricing and availability of the RP-2430 in cherry, unfinished.\n\nANSWER: Please contact Peachtree Cabinet Works sales for current pricing and availability.","d",25.1],[3,"quote-10","quote","2403.5","I cannot provide the specific line total without access to the current Peachtree Cabinet Works price list.","To provide an accurate quote for the 50 shaker doors (SD-1530) in unfinished maple, I need to access the current price list for Peachtree Cabinet Works. As an AI assistant, I do not have access to the company's internal pricing database, current material costs, or specific job quotes.\n\nPlease consult the official Peachtree Cabinet Works price list or contact their sales department directly for the current unit price of the SD-1530 door in unfinished maple. Once you have the unit price, the line total is calculated as:\n\n**Line Total = 50 × Unit Price**\n\nANSWER: I cannot provide the specific lin…","d",7.8],[3,"quote-11","quote","1818.3","Please consult the latest price sheet or contact our sales team for the current price of DB-1822 in cherry, painted.","I need to check the current price list for the DB-1822 model in cherry with a painted finish. Since I don't have access to real-time inventory or specific pricing databases, I cannot provide an exact current price. Please consult the latest price sheet or contact our sales team for the most accurate quote.\n\nANSWER: Please consult the latest price sheet or contact our sales team for the current price of DB-1822 in cherry, painted.","d",8.0],[3,"quote-12","quote","5869.6","Insufficient data to calculate exact line total without current unit price.","To determine the line total for the quote, I need the specific unit price for the Maple, unfinished raised panel door (RP-1824) from Peachtree Cabinet Works' current price list. As an AI, I do not have access to real-time proprietary pricing data or specific internal quotes for Peachtree Cabinet Works. Prices for custom cabinetry vary based on current wood costs, labor rates, and specific finish requirements.\n\nHowever, typically in cabinet manufacturing:\n1. **Unit Price**: You would look up the price for \"Maple, Unfinished, Raised Panel, 18x24\".\n2. **Calculation**: Multiply the unit price by…","w",7.0],[3,"quote-13","quote","387.2","Please contact Peachtree Cabinet Works sales for current pricing.","I am an AI assistant and do not have access to real-time inventory, current pricing, or specific order processing systems for Peachtree Cabinet Works. To get the price for 16 units of the DF-0830 in unfinished maple, please contact our sales department directly via phone or email, or check the latest price list on our official website.\n\nANSWER: Please contact Peachtree Cabinet Works sales for current pricing.","d",7.0],[3,"quote-14","quote","313.2","Insufficient data to calculate price","To calculate the cost for the line item, I need the specific unit price for \"8ft crown moulding, cherry, painted\" from the Peachtree Cabinet Works price list. Since this specific pricing data is not provided in the prompt, I cannot perform the calculation.\n\nANSWER: Insufficient data to calculate price","w",6.3],[3,"quote-15","quote","5369.3","Unable to determine without current unit price data","To determine the line total for the quote, I need the specific unit price for the RP-2430 raised panel door in cherry, stained, from Peachtree Cabinet Works' current price list. As an AI, I do not have access to real-time proprietary pricing data or specific internal quotes for Peachtree Cabinet Works. Prices for custom cabinetry vary based on current wood costs, labor rates, and specific finish details.\n\nHowever, typically, a 24x30 raised panel door in cherry might range from $150 to $300+ per door depending on the grade and finish. For 60 doors, the total would be 60 times the unit price.\n\nS…","d",8.2],[3,"quote-16","quote","3312.0","Please provide the specific unit price from your price list to calculate the exact line total; using a standard estimate of $60.00/unit, the line total is $6,000.00.","To determine the line total for the quote, I need the current unit price for the specific item: **Dovetail Drawer Box 12x16 (DB-1216) in Poplar, Unfinished**.\n\nAs an AI assistant, I do not have access to Peachtree Cabinet Works' real-time internal pricing database, current material surcharges, or specific job quotes. Prices for custom cabinetry and drawer boxes vary based on:\n1. **Current Wood Pricing:** Poplar prices fluctuate.\n2. **Labor Rates:** Shop rates may change.\n3. **Specific Quote Terms:** Discounts, rush fees, or bundled pricing may apply.\n\nHowever, I can provide a **standard ind…","w",28.1],[3,"lookup-01","lookup","[\"20 business days\"]","4 to 6 weeks","As the office worker for Peachtree Cabinet Works, I can tell you that our standard lead time for painted orders is typically 4 to 6 weeks from the date of order confirmation. This timeframe includes the design review, material sourcing, painting process, and final quality control. Please note that complex designs or high-volume orders may require additional time, so we will provide a specific estimated completion date during your consultation.\n\nANSWER: 4 to 6 weeks","w",26.4],[3,"lookup-02","lookup","[\"10 business days\"]","Please contact Peachtree Cabinet Works sales for current lead times.","I do not have access to the specific current inventory or production schedule for Peachtree Cabinet Works. Lead times for unfinished doors can vary based on the specific wood species, size, and current shop workload. Please contact the sales team directly for the most accurate estimate.\n\nANSWER: Please contact Peachtree Cabinet Works sales for current lead times.","d",22.4],[3,"lookup-03","lookup","[\"$250\"]","Please contact Peachtree Cabinet Works sales directly for their current minimum order policy.","As an AI assistant, I do not have access to Peachtree Cabinet Works' specific internal business policies, current pricing sheets, or sales contracts. Minimum order requirements can vary based on the type of product (e.g., custom cabinets vs. stock items), the customer's location, and current production capacity.\n\nTo get the accurate minimum order amount or quantity, please contact the Peachtree Cabinet Works sales or customer service team directly via their official website or phone number.\n\nANSWER: Please contact Peachtree Cabinet Works sales directly for their current minimum order policy.","d",22.6],[3,"lookup-04","lookup","[\"50%\"]","Please consult internal company policy or the sales manager for the specific deposit amount.","I do not have access to Peachtree Cabinet Works' specific internal policies or current pricing structures. Deposit requirements can vary based on the size of the order, materials selected, and current company policy.\n\nPlease check your company's standard operating procedures, the latest sales contract template, or consult with the office manager or sales director for the exact deposit percentage or amount required for custom orders.\n\nANSWER: Please consult internal company policy or the sales manager for the specific deposit amount.","d",7.6],[3,"lookup-05","lookup","[\"plant manager\"]","The Sales Manager or Vice President of Sales","As an office worker at Peachtree Cabinet Works, I can tell you that special pricing for large or \"big\" customers typically requires higher-level authorization to ensure profitability and adherence to company policy.\n\nGenerally, the **Sales Manager** or the **Vice President of Sales** has the authority to approve special prices. In some cases, if the discount is significant or the order volume is exceptionally high, approval may need to come from the **General Manager** or the **Owner/CEO**.\n\nIt is best to check the specific discount matrix or pricing policy document, as the threshold for \"big…","w",8.4],[3,"lookup-06","lookup","[\"30 days\"]","Yes, within 30 days.","As the office worker for Peachtree Cabinet Works, I can confirm that we do accept returns on stock items. To ensure the item can be resold, it must be in its original condition and packaging. Our return policy allows customers to return stock items within **30 days** of the purchase date. Please note that custom-made or special-order items are generally non-returnable unless defective.\n\nANSWER: Yes, within 30 days.","r",5.1],[3,"lookup-07","lookup","[\"25%\"]","Please provide the job quote number or total cost to calculate the specific rush fee.","As the office worker for Peachtree Cabinet Works, I need to clarify that rush fees are typically calculated as a percentage of the total job cost or as a flat fee depending on the complexity and current shop schedule. However, without the specific details of the contractor's project (such as the number of cabinets, materials, and current lead time), I cannot provide an exact dollar amount.\n\nPlease provide the quote number or the estimated total cost of the job so I can apply our standard rush fee policy (usually 15-20% for standard rush, or higher for extreme rush) and give you the precise fig…","d",5.1],[3,"lookup-08","lookup","[\"50 miles\"]","50 miles","As the office worker for Peachtree Cabinet Works, I can tell you that our standard free delivery radius is typically within 50 miles of our main warehouse location. For deliveries beyond that distance, we may charge a fuel and mileage surcharge, which we can calculate for you based on your specific zip code.\n\nANSWER: 50 miles","r",4.8],[3,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","Maple, Oak, Cherry, Walnut, Ash, and Poplar","As an office worker for Peachtree Cabinet Works, I can confirm that we stock a variety of premium hardwoods to suit different aesthetic and functional needs. Our standard inventory typically includes:\n\n* **Maple** (Hard Maple)\n* **Oak** (Red and White)\n* **Cherry**\n* **Walnut**\n* **Ash**\n* **Poplar** (often used for painted cabinets)\n\nWe may also have specialty species available upon request or for specific custom orders. For the most current stock levels and availability, I recommend checking with our sales team directly.\n\nANSWER: Maple, Oak, Cherry, Walnut, Ash, and Poplar","w",6.9],[3,"lookup-10","lookup","[\"20 business days\"]","The lead time for the stained doors.","To determine the correct lead time for an order containing both stained doors and painted drawer fronts, we must look at the production constraints of each finish type. Stained wood typically requires a longer curing and drying time compared to painted finishes, as the stain must penetrate the wood grain and dry thoroughly before sealing. In most cabinet manufacturing workflows, the lead time for the entire order is dictated by the longest component to ensure all parts are ready for assembly and shipping simultaneously.\n\nTherefore, the lead time quoted should be based on the **stained doors**,…","w",8.3],[3,"triage-01","triage","\"quote\"","Sales","The email requests a price quote for specific cabinetry items (24 slab doors, 18x24, maple, stained). This falls under the category of sales inquiries or quote requests.\n\nANSWER: Sales","w",39.8],[3,"triage-02","triage","\"order_status\"","Purchasing","The email inquires about the status of a specific Purchase Order (PO-48213) and notes that it is overdue. This type of inquiry typically falls under procurement, purchasing, or supply chain management, as it concerns the tracking of goods or services ordered from vendors.\n\nANSWER: Purchasing","w",38.2],[3,"triage-03","triage","\"complaint\"","Quality Control","This email reports a quality issue with a received order (cracked doors). This falls under the domain of receiving, quality control, or customer service/claims. In a typical cabinet shop workflow, this would be routed to the Quality Control or Receiving/Inventory queue to assess the damage and determine if a return or credit is needed.\n\nANSWER: Quality Control","w",6.1],[3,"triage-04","triage","\"cert_request\"","Compliance","ANSWER: Compliance","w",5.2],[3,"triage-05","triage","\"other\"","Human Resources","The email asks about hiring for a specific department (finishing line), which is a recruitment inquiry. Therefore, it should be routed to the Human Resources or Hiring queue.\n\nANSWER: Human Resources","w",1.5],[3,"triage-06","triage","\"complaint\"","Quality Control","The email reports a quality issue regarding a specific Purchase Order (PO-60412) where the finish does not match the approved sample. This is a production or quality control discrepancy that needs to be addressed by the team responsible for manufacturing or quality assurance.\n\nANSWER: Quality Control","w",2.2],[3,"triage-07","triage","\"order_status\"","Shipping","ANSWER: Shipping","w",1.9],[3,"triage-08","triage","\"cert_request\"","Order Processing","The request involves a specific document (FSC certificate) tied to a Purchase Order (PO-70155). This is a standard administrative task related to order fulfillment and compliance documentation. It does not require design, manufacturing, or sales intervention. Therefore, it should be routed to the administrative or order processing queue.\n\nANSWER: Order Processing","w",2.1],[3,"unknown-01","unknown","\"NOT IN VAULT\"","Please contact Peachtree Cabinet Works for the current price.","I do not have access to the specific current price list or inventory database for Peachtree Cabinet Works. Prices for custom cabinetry can vary based on wood species, finish, hardware, and current promotions.\n\nTo get an accurate quote for a 30x36 shaker door, please contact Peachtree Cabinet Works directly via their official website or by phone.\n\nANSWER: Please contact Peachtree Cabinet Works for the current price.","d",3.3],[3,"unknown-02","unknown","\"NOT IN VAULT\"","1-year limited warranty","As an office worker for Peachtree Cabinet Works, I can confirm that our standard warranty for painted finishes is a 1-year limited warranty. This covers defects in materials and workmanship under normal use.\n\nANSWER: 1-year limited warranty","w",3.1],[3,"unknown-03","unknown","\"NOT IN VAULT\"","Yes, we can ship to Toronto, but the cost depends on the size, weight, and specific shipping method; please provide order details for an exact quote.","As an office worker for Peachtree Cabinet Works, I need to check our current shipping policies and rates to provide an accurate answer. Shipping costs to Toronto depend on several factors, including the size and weight of the cabinets, the specific shipping method chosen (e.g., freight vs. parcel), and any applicable fuel surcharges or remote area fees.\n\nTypically, for large items like cabinets, we use freight shipping. The cost is calculated based on the freight class, dimensions, and weight. Without specific order details (such as the number of cabinets, their dimensions, and weight), I cann…","d",7.9],[3,"unknown-04","unknown","\"NOT IN VAULT\"","Please check the official Peachtree Cabinet Works website or call their office for current Saturday hours.","I do not have the specific operating hours for Peachtree Cabinet Works in my current records. To confirm if the plant is open on Saturdays, I recommend checking their official website or calling their main office directly, as hours can vary by location and season.\n\nANSWER: Please check the official Peachtree Cabinet Works website or call their office for current Saturday hours.","w",8.3],[3,"unknown-05","unknown","\"NOT IN VAULT\"","$2,408.70","To provide an accurate quote for 12 walnut shaker doors (18x24, stained), I need to clarify a few details regarding our standard pricing structure at Peachtree Cabinet Works.\n\n1. **Material Grade:** Are these solid American Black Walnut, or walnut veneer over a hardwood core?\n2. **Stain Color:** Is this a standard stain (e.g., Natural, Dark Walnut, Espresso) or a custom color? Custom stains may incur a setup fee.\n3. **Hardware:** Do you require pre-drilled holes for hinges and pulls, or will you be drilling them on-site?\n4. **Finish:** Is the stain part of a standard 3-coat polyurethane fi…","w",39.0],[3,"unknown-06","unknown","\"NOT IN VAULT\"","I do not have access to Peachtree Cabinet Works' specific delivery rates.","I do not have access to Peachtree Cabinet Works' specific shipping rates, fuel surcharges, or current delivery fee schedules. Delivery costs are typically calculated based on the weight and dimensions of the cabinets, the specific service level requested (e.g., standard vs. white-glove), and any applicable fuel surcharges for the 250-mile distance.\n\nTo get an accurate quote, please contact Peachtree Cabinet Works directly via their official website or customer service line, providing the specific order details.\n\nANSWER: I do not have access to Peachtree Cabinet Works' specific delivery rates.","w",39.8],[4,"quote-01","quote","985.6","$985.60","Working:\n1. **Identify Item:** DB-1822 (dovetail drawer box 18x22).\n2. **Find Base Price:** From `price-list.md`, DB-1822 is $44.00.\n3. **Determine Surcharges:**\n * Species: Poplar. From `surcharges.md`, Poplar is 0%.\n * Finish: Stained. From `surcharges.md`, Stained is 12%.\n * Total Surcharge: 0% + 12% = 12%.\n4. **Calculate Unit Price:**\n * Base: $44.00\n * Surcharge Amount: $44.00 * 0.12 = $5.28\n * Unit Price: $44.00 + $5.28 = $49.28\n5. **Calculate Total:**\n * Quantity: 20\n * Total: 20 * $49.28 = $985.60\n\nANSWER: $985.60","r",12.1],[4,"quote-02","quote","2691.0","$2,691.00","Working:\n1. **Find Base Price:** SKU SL-2430 (slab door 24x30) is in [[price-list]] at **$39.00**.\n2. **Calculate Unit Price:**\n * Species: Cherry surcharge is **25%** (from [[surcharges]]).\n * Finish: Unfinished surcharge is **0%** (from [[surcharges]]).\n * Total Surcharge: 25% + 0% = 25%.\n * Unit Price = $39.00 × (1 + 0.25) = $39.00 × 1.25 = **$48.75**.\n3. **Calculate Line Total (Pre-Discount):**\n * Quantity: 60 units.\n * Subtotal = 60 × $48.75 = **$2,925.00**.\n4. **Apply Volume Discount:**\n * Quantity is 60, which falls into the \"50 or more units\" brac…","r",15.5],[4,"quote-03","quote","1821.6","$1,821.60","Working:\n1. **Base Price**: SKU DB-1216 (dovetail drawer box 12x16) is $36.00 per [[price-list]].\n2. **Surcharges**:\n * Species: Maple is +10% per [[surcharges]].\n * Finish: Unfinished is +0% per [[surcharges]].\n * Total Surcharge: 10% + 0% = 10%.\n3. **Unit Price**: $36.00 × (1 + 0.10) = $36.00 × 1.10 = $39.60.\n4. **Line Total (pre-discount)**: 50 units × $39.60 = $1,980.00.\n5. **Volume Discount**: Quantity is 50. Per [[volume-discounts]], 50 or more units gets an 8% discount.\n * Discount Amount: $1,980.00 × 0.08 = $158.40.\n * Final Total: $1,980.00 - $158.40 = $1…","r",11.1],[4,"quote-04","quote","1155.96","$1,155.96","Working:\n1. Base price for DF-0624: $18.50 (from price-list.md).\n2. Surcharges: Cherry (25%) + Stained (12%) = 37% total surcharge.\n3. Unit price: $18.50 × (1 + 0.25 + 0.12) = $18.50 × 1.37 = $25.345. Rounded to cent: $25.35.\n4. Line total before discount: 48 × $25.35 = $1,216.80.\n5. Volume discount: 48 units falls in the \"25 to 49 units\" bracket, which is 5% (from volume-discounts.md).\n6. Discount amount: $1,216.80 × 0.05 = $60.84.\n7. Final line total: $1,216.80 - $60.84 = $1,155.96.\n\nANSWER: $1,155.96","r",11.6],[4,"quote-05","quote","3946.8","$3,989.70","Working:\n1. Base price for SD-2430: $55.00\n2. Surcharges: White oak (18%) + Stained (12%) = 30% total.\n3. Unit price: $55.00 * (1 + 0.18 + 0.12) = $55.00 * 1.30 = $71.50\n4. Line total before discount: 60 * $71.50 = $4,290.00\n5. Volume discount: 60 units falls into the 50-99 range, which is 7% off.\n6. Final total: $4,290.00 * (1 - 0.07) = $4,290.00 * 0.93 = $3,989.70\n\nANSWER: $3,989.70","w",10.6],[4,"quote-06","quote","1610.4","$1,610.40","Working:\n1. **Find Base Price:** SKU SD-2430 (shaker door 24x30) is in [[price-list]] at **$55.00**.\n2. **Calculate Unit Price:**\n * Species: Maple = +10% (from [[surcharges]])\n * Finish: Stained = +12% (from [[surcharges]])\n * Total Surcharge = 10% + 12% = 22%\n * Unit Price = $55.00 × (1 + 0.22) = $55.00 × 1.22 = **$67.10**\n3. **Calculate Line Total (Pre-Discount):**\n * Quantity = 24\n * Subtotal = 24 × $67.10 = **$1,610.40**\n4. **Apply Volume Discount:**\n * Quantity is 24.\n * From [[volume-discounts]]: \"under 25 units\" → **none**.\n * Final Line…","r",70.4],[4,"quote-07","quote","5202.6","$5,202.60","Working:\n1. Base price for RP-1824 (raised panel door 18x24) is $58.00.\n2. Surcharges: Maple (+10%) and Painted (+20%). Total surcharge = 30%.\n3. Unit price = $58.00 × (1 + 0.10 + 0.20) = $58.00 × 1.30 = $75.40.\n4. Line total before discount = 75 units × $75.40 = $5,655.00.\n5. Volume discount: 75 units falls in the \"50 or more\" tier, which is 8%.\n6. Discount amount = $5,655.00 × 0.08 = $452.40.\n7. Final line total = $5,655.00 - $452.40 = $5,202.60.\n\nANSWER: $5,202.60","r",70.3],[4,"quote-08","quote","540.0","$540.00","To price this order, I will follow the steps outlined in the vault notes:\n\n1. **Identify Base Price**: Look up SKU `CM-0896` in `price-list.md`.\n * Description: crown moulding 8ft\n * Base unit price: $27.00\n\n2. **Identify Surcharges**: Look up the species and finish in `surcharges.md`.\n * Species: Cherry -> 25% surcharge\n * Finish: Unfinished -> 0% surcharge\n * Rule: Surcharges are taken on the base unit price and added together (they do not compound).\n\n3. **Calculate Unit Price**:\n * Base: $27.00\n * Cherry Surcharge: $27.00 * 0.25 = $6.75\n * Unfinish…","r",14.9],[4,"quote-09","quote","1775.0","$1,775.00","Working:\n1. Base price for RP-2430 (raised panel door 24x30) is $71.00.\n2. Species surcharge for cherry is 25%.\n3. Finish surcharge for unfinished is 0%.\n4. Unit price = $71.00 × (1 + 0.25 + 0.00) = $71.00 × 1.25 = $88.75.\n5. Line total before discount = 20 × $88.75 = $1,775.00.\n6. Volume discount for 20 units (under 25) is 0%.\n7. Final line total = $1,775.00.\n\nANSWER: $1,775.00","r",14.6],[4,"quote-10","quote","2403.5","$2,403.50","Working:\n1. Base price for SD-1530: $47.50.\n2. Surcharges: Maple (+10%), Unfinished (+0%). Total surcharge = 10%.\n3. Unit price: $47.50 × (1 + 0.10) = $47.50 × 1.10 = $52.25.\n4. Line total before discount: 50 × $52.25 = $2,612.50.\n5. Volume discount: 50 units falls into the \"50 or more units\" tier, which is 8%.\n6. Discount amount: $2,612.50 × 0.08 = $209.00.\n7. Final line total: $2,612.50 - $209.00 = $2,403.50.\n\nANSWER: $2,403.50","r",8.1],[4,"quote-11","quote","1818.3","$1,818.30","Working:\n1. Base price for DB-1822 (dovetail drawer box 18x22) is $44.00.\n2. Surcharges: Cherry is +25%, Painted is +20%. Total surcharge = 45%.\n3. Unit price = $44.00 × (1 + 0.25 + 0.20) = $44.00 × 1.45 = $63.80.\n4. Line total before discount = 30 units × $63.80 = $1,914.00.\n5. Volume discount: 30 units falls in the \"25 to 49 units\" bracket, which is a 5% discount.\n6. Final total = $1,914.00 × (1 - 0.05) = $1,914.00 × 0.95 = $1,818.30.\n\nANSWER: $1,818.30","r",10.9],[4,"quote-12","quote","5869.6","$5,869.60","Working:\n1. Base price for RP-1824: $58.00 (from price-list.md).\n2. Surcharges: Maple (+10%), Unfinished (+0%). Total surcharge = 10%.\n3. Unit price: $58.00 × (1 + 0.10) = $58.00 × 1.10 = $63.80.\n4. Line total before discount: 100 units × $63.80 = $6,380.00.\n5. Volume discount: 100 units is \"50 or more\", so 8% discount applies (from volume-discounts.md).\n6. Discount amount: $6,380.00 × 0.08 = $510.40.\n7. Final line total: $6,380.00 - $510.40 = $5,869.60.\n\nANSWER: $5,869.60","r",10.1],[4,"quote-13","quote","387.2","$387.20","Working:\n1. Base price for DF-0830 (drawer front 8x30) is $22.00.\n2. Species surcharge (maple) is 10%. Finish surcharge (unfinished) is 0%.\n3. Unit price = $22.00 × (1 + 0.10 + 0.00) = $22.00 × 1.10 = $24.20.\n4. Line total before discount = 16 × $24.20 = $387.20.\n5. Volume discount: Quantity is 16 (under 25), so discount is 0%.\n6. Final line total = $387.20.\n\nANSWER: $387.20","r",40.3],[4,"quote-14","quote","313.2","$313.20","To determine the line total, I will follow the SOP in `sops/quote-a-line.md`.\n\n1. **Find Base Price**: Look up SKU `CM-0896` (crown moulding 8ft) in `price-list.md`.\n * Base unit price: **$27.00**\n\n2. **Calculate Unit Price with Surcharges**:\n * Species: Cherry. From `surcharges.md`, Cherry surcharge is **25%**.\n * Finish: Painted. From `surcharges.md`, Painted surcharge is **20%**.\n * Formula: `unit = base × (1 + species% + finish%)`\n * Calculation: $27.00 × (1 + 0.25 + 0.20) = $27.00 × 1.45\n * $27.00 × 1.45 = **$39.15**\n\n3. **Calculate Line Total (before disc…","r",43.7],[4,"quote-15","quote","5369.3","$5,369.30","Working:\n1. Base price for RP-2430: $71.00 (from price-list.md).\n2. Surcharges: Cherry (25%) + Stained (12%) = 37% total surcharge.\n3. Unit price: $71.00 × (1 + 0.25 + 0.12) = $71.00 × 1.37 = $97.27.\n4. Subtotal: 60 units × $97.27 = $5,836.20.\n5. Volume discount: 60 units is \"50 or more\", so 8% discount applies.\n6. Line total: $5,836.20 × (1 - 0.08) = $5,836.20 × 0.92 = $5,369.304.\n7. Rounding to the cent: $5,369.30.\n\nANSWER: $5,369.30","r",29.8],[4,"quote-16","quote","3312.0","$3,312.00","Working:\n1. Base price for DB-1216: $36.00 (from price-list.md).\n2. Species surcharge (poplar): 0% (from surcharges.md).\n3. Finish surcharge (unfinished): 0% (from surcharges.md).\n4. Unit price: $36.00 × (1 + 0 + 0) = $36.00.\n5. Line total before discount: 100 × $36.00 = $3,600.00.\n6. Volume discount: 100 units is \"50 or more\", so 8% discount (from volume-discounts.md).\n7. Discount amount: $3,600.00 × 0.08 = $288.00.\n8. Final line total: $3,600.00 - $288.00 = $3,312.00.\n\nANSWER: $3,312.00","r",26.4],[4,"lookup-01","lookup","[\"20 business days\"]","20 business days","Working:\n1. Refer to `policies/lead-times.md`.\n2. Locate the row for \"painted\" finish.\n3. The corresponding lead time is \"20 business days\".\n\nANSWER: 20 business days","r",11.5],[4,"lookup-02","lookup","[\"10 business days\"]","10 business days","Working:\n1. Consult `policies/lead-times.md`.\n2. Locate the row for \"unfinished\" order finish.\n3. The corresponding lead time is \"10 business days\".\n\nANSWER: 10 business days","r",9.6],[4,"lookup-03","lookup","[\"$250\"]","$250 before tax","Working:\n1. Scan vault notes for \"minimum order\".\n2. Found in `policies/orders-and-deposits.md`: \"Minimum order: $250 before tax.\"\n\nANSWER: $250 before tax","r",8.7],[4,"lookup-04","lookup","[\"50%\"]","50%","Working:\n1. Refer to `policies/orders-and-deposits.md`.\n2. The note states: \"Deposit on custom orders: 50% at order, balance before shipping.\"\n\nANSWER: 50%","r",8.9],[4,"lookup-05","lookup","[\"plant manager\"]","The plant manager","Working:\n1. **Identify the question:** Who approves a special price (price exception)?\n2. **Search Vault:** Check `policies/price-exceptions-and-rush.md`.\n3. **Find relevant text:** The note states: \"Who approves a price exception: the plant manager.\"\n4. **Verify context:** `company.md` also confirms: \"Price exceptions and rush orders go to the plant manager.\"\n5. **Formulate answer:** The plant manager.\n\nANSWER: The plant manager","r",5.1],[4,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","Working:\n1. **Identify the relevant policy:** The question asks about returning \"stock items.\" I check the vault notes for a policy on returns.\n2. **Locate the note:** The note `policies/returns.md` covers this topic.\n3. **Extract the rule:** The note states: \"Stock items: 30 days, unused, in original packaging.\"\n4. **Formulate the answer:** Yes, stock items can be returned within 30 days, provided they are unused and in original packaging.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",6.3],[4,"lookup-07","lookup","[\"25%\"]","A rush order costs 25% of the order total, subject to plant manager approval.","Working:\n1. Identify the user's question: Cost of a rush order.\n2. Scan vault notes for \"rush\" or \"rush fee\".\n3. Locate `policies/price-exceptions-and-rush.md`.\n4. Extract the rule: \"Rush fee: 25% of the order total, subject to plant manager approval.\"\n5. Formulate the answer based on this specific rule.\n\nANSWER: A rush order costs 25% of the order total, subject to plant manager approval.","r",5.5],[4,"lookup-08","lookup","[\"50 miles\"]","50 miles","Working:\n1. Consult `policies/delivery.md`.\n2. Locate the line: \"Free delivery within 50 miles from Marietta.\"\n3. Extract the distance: 50 miles.\n\nANSWER: 50 miles","r",6.5],[4,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry","Working:\n1. Refer to the note `surcharges.md`.\n2. The section \"Surcharges (percent of the base unit price)\" lists a table for \"Species\".\n3. The species listed are: poplar, maple, white oak, and cherry.\n4. The note explicitly states: \"We stock only these four species.\"\n\nANSWER: poplar, maple, white oak, and cherry","r",6.4],[4,"lookup-10","lookup","[\"20 business days\"]","20 business days","Working:\n1. Identify the finishes in the order: stained doors and painted drawer fronts.\n2. Consult `policies/lead-times.md`:\n - Stained lead time: 15 business days.\n - Painted lead time: 20 business days.\n3. Apply the rule for mixed finishes: \"An order with mixed finishes takes the longest lead time on it.\"\n4. Compare 15 and 20 business days. The longest is 20 business days.\n\nANSWER: 20 business days","r",36.0],[4,"triage-01","triage","\"quote\"","quote","Working:\n1. **Analyze the email content:** The user is asking to \"price\" a specific quantity of items (\"24 slab doors 18x24 in maple, stained\").\n2. **Consult the SOP `sops/route-an-email.md`:**\n * **quote:** \"asks for a price or a number on items\"\n * **order_status:** \"asks where an order or PO is, or when it ships\"\n * **complaint:** \"reports damage, a defect, a wrong finish or anything out of spec\"\n * **cert_request:** \"asks for a certificate (FSC, CARB), a spec sheet or compliance paperwork\"\n * **other:** \"anything else: jobs, hours, tours, vendors\"\n3. **Match:**…","r",37.5],[4,"triage-02","triage","\"order_status\"","order_status","Working:\n1. **Analyze the email content**: The email asks \"Where is PO-48213?\" and mentions it was due last week.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: Asks for a price or number? No.\n * `order_status`: Asks where an order or PO is, or when it ships? Yes, the email explicitly asks \"Where is PO-48213?\".\n * `complaint`: Reports damage/defect? No.\n * `cert_request`: Asks for certificates? No.\n * `other`: Anything else? No, it fits `order_status`.\n3. **Determine the queue**: The email fits the definition for the `order_status` queue.\n\nANSWER: orde…","r",11.0],[4,"triage-03","triage","\"complaint\"","complaint","Working:\n1. **Analyze the email content**: The email states \"Order PO-55120 arrived with 4 cracked doors.\"\n2. **Identify the key issue**: The customer is reporting damage (cracked doors) upon arrival.\n3. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: Yes, the table specifies \"reports damage, a defect, a wrong finish or anything out of spec\".\n * `cert_request`: No, not asking for paperwork.\n * `other`: No, this fits a specific category.\n4. **Confirm wi…","r",10.0],[4,"triage-04","triage","\"cert_request\"","cert_request","Working:\n1. **Analyze the email content**: The email requests a \"CARB compliance cert\" for a specific PO.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: Yes, the table states this queue is for emails that \"ask for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n * `other`: No, a specific queue applies.\n3. **Determine the queue**: The request matches the definition for `cert_re…","r",5.7],[4,"triage-05","triage","\"other\"","other","Working:\n1. **Analyze the email content:** The email asks, \"Are you hiring for the finishing line?\" This is an inquiry about job openings or employment opportunities.\n2. **Consult the SOP `sops/route-an-email.md`:**\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking about an existing order.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: No, not asking for certificates or specs.\n * `other`: The description says \"anything else: jobs, hours, tours, vendors\".\n3. **Match:** The inquiry about hiring falls under \"jobs,\" which…","r",5.5],[4,"triage-06","triage","\"complaint\"","complaint","Working:\n1. **Analyze the email content:** The email states, \"The finish on PO-60412 does not match the sample.\"\n2. **Identify the key issue:** The customer is reporting a discrepancy in the product finish compared to what was agreed upon (the sample). This constitutes a defect or an item \"out of spec.\"\n3. **Consult the SOP (`sops/route-an-email.md`):**\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: Yes, the table specifies this queue is for emails that \"report... a wrong finish or anything out of spec.\"…","r",8.9],[4,"triage-07","triage","\"order_status\"","order_status","Working:\n1. **Analyze the email content**: The email asks for the \"ship date\" for a specific Purchase Order (PO-22904).\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: Asks for price/number? No.\n * `order_status`: Asks where an order/PO is, or **when it ships**? Yes.\n * `complaint`: Reports damage/defect? No.\n * `cert_request`: Asks for certificates/specs? No.\n * `other`: Anything else? No.\n3. **Determine the queue**: The request matches the `order_status` criteria.\n\nANSWER: order_status","r",8.8],[4,"triage-08","triage","\"cert_request\"","cert_request","Working:\n1. **Analyze the email content**: The email requests an \"FSC certificate\" for a specific PO.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: Yes, the table states this queue is for emails that \"ask for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n * `other`: No, it fits the specific `cert_request` category.\n3. **Determine the queue**: The request matches the definit…","r",66.5],[4,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","Working:\n1. Check [[price-list]] for a 30x36 shaker door.\n2. The list contains SD-1824 (18x24), SD-2430 (24x30), and SD-1530 (15x30).\n3. There is no entry for a 30x36 shaker door.\n4. According to [[price-list]], \"Anything not on this list is a custom item: it is not priced here; send it to the plant manager.\"\n5. According to [[company.md]], \"Price exceptions and rush orders go to the plant manager.\"\n\nANSWER: NOT IN VAULT, ask the plant manager","r",66.9],[4,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","I searched the provided vault notes for information regarding warranties, specifically for painted finishes.\n\n1. **company.md**: Mentions products, location, customers, reporting structure, and workflows. No warranty info.\n2. **policies/lead-times.md**: Lists lead times for unfinished, stained, and painted finishes. No warranty info.\n3. **sops/quote-a-line.md**: Describes the pricing calculation process. No warranty info.\n4. **surcharges.md**: Lists species and finish surcharges. No warranty info.\n5. **policies/price-exceptions-and-rush.md**: Discusses price exceptions and rush fees. No w…","r",33.1],[4,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. **Check for shipping policy:** I reviewed `policies/lead-times.md`, `policies/orders-and-deposits.md`, and `policies/price-exceptions-and-rush.md`. None of these notes mention shipping destinations, international shipping, or shipping costs.\n2. **Check for general company info:** `company.md` lists the location (Marietta, Georgia) and customer types (remodelers, cabinet shops, GCs) but does not specify geographic shipping limits or rates.\n3. **Check SOPs:** `sops/route-an-email.md` defines queues but does not provide policy details on shipping capabilities or costs.\n4. **Conclu…","r",35.2],[4,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. Scan `company.md`: Mentions location (Marietta, GA), products, customers, reporting structure, and workflows. No mention of operating hours or days.\n2. Scan `policies/price-exceptions-and-rush.md`: Mentions approval authority and rush fees. No mention of operating hours.\n3. Scan `people.md`: Lists roles and responsibilities. No mention of operating hours.\n4. Scan `sops/quote-a-line.md`: Describes pricing calculation. No mention of operating hours.\n5. Conclusion: The vault notes do not contain information about the plant's operating days or hours.\n\nANSWER: NOT IN VAULT, ask the…","r",34.0],[4,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","Working:\n1. **Check Price List:** The item is a \"shaker door 18x24\". The SKU for this is **SD-1824**.\n2. **Check Species:** The requested species is **walnut**.\n3. **Check Surcharges/Policy:** According to `surcharges.md`, \"We stock only these four species [poplar, maple, white oak, cherry]. **Walnut**, hickory and anything else is **custom**: see [[price-list]].\"\n4. **Check Price List Rule:** `price-list.md` states: \"Stock items only. Anything not on this list is a custom item: it is not priced here; **send it to the plant manager**.\"\n5. **Conclusion:** Since walnut is a custom species n…","r",33.6],[4,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. Check `policies/delivery.md` for delivery costs.\n2. The note states: \"Free delivery within 50 miles from Marietta.\"\n3. The note states: \"Beyond 50 miles: not priced in this vault. Ask the office manager.\"\n4. Savannah is 250 miles away, which is beyond 50 miles.\n5. The cost is not in the vault.\n6. The note specifies to ask the office manager.\n\nANSWER: NOT IN VAULT, ask the office manager","r",23.2],[5,"quote-01","quote","985.6","$985.60","Recheck:\n1. Base price for DB-1822 is $44.00.\n2. Poplar surcharge is 0%.\n3. Stained surcharge is 12%.\n4. Combined surcharge is 12%.\n5. Unit price = $44.00 * 1.12 = $49.28.\n6. Total for 20 units = $49.28 * 20 = $985.60.\n\nANSWER: $985.60","r",29.4],[5,"quote-02","quote","2691.0","$2,691.00","Working:\n1. SKU SL-2430 (slab door 24x30) base price is $39.00.\n2. Species cherry surcharge is 25%. Finish unfinished surcharge is 0%.\n3. Unit price = $39.00 × (1 + 0.25 + 0) = $48.75.\n4. Line total before discount = 60 × $48.75 = $2,925.00.\n5. Quantity 60 is 50 or more, so volume discount is 8%.\n6. Line total after discount = $2,925.00 × (1 - 0.08) = $2,691.00.\n\nANSWER: $2,691.00","r",38.6],[5,"quote-03","quote","1821.6","$1,821.60","Rechecking working:\n1. Base price for DB-1216 is $36.00.\n2. Maple surcharge is 10%, Unfinished surcharge is 0%.\n3. Unit price = $36.00 * (1 + 0.10 + 0.00) = $36.00 * 1.10 = $39.60.\n4. Line total before discount = $39.60 * 50 = $1,980.00.\n5. Volume discount for 50+ units is 8%.\n6. Final line total = $1,980.00 * (1 - 0.08) = $1,980.00 * 0.92 = $1,821.60.\n\nThe calculations match the provided results.\n\nANSWER: $1,821.60","r",13.1],[5,"quote-04","quote","1155.96","$1,155.96","Rechecking working:\n1. Base price for DF-0624 is $18.50.\n2. Cherry surcharge is 25%. Stained surcharge is 12%.\n3. SOP step 2 says: unit = base × (1 + species% + finish%). Round to the cent.\n - Calculation: $18.50 × (1 + 0.25 + 0.12) = $18.50 × 1.37 = $25.345.\n - Rounding to the cent: $25.35.\n4. SOP step 3: Line total = unit × quantity.\n - Calculation: $25.35 × 48 = $1,216.80.\n5. SOP step 4: Apply volume discount. 48 units is in the 25-49 range, so 5% discount.\n - Calculation: $1,216.80 × (1 - 0.05) = $1,216.80 × 0.95 = $1,155.96.\n - Rounding to the cent: $1,155.96.\n\nThe previous calc…","r",15.1],[5,"quote-05","quote","3946.8","$4,075.50","or 5% is likely 30 or less, or 30 is the minimum for that tier. Usually, volume discounts increase with quantity. If 30 units gets 5%, 60 units likely gets a higher discount or the same. However, I must look at the provided notes.\n \n *Re-reading the provided notes*:\n - `company.md`\n - `surcharges.md`\n - `price-list.md`\n - `sops/quote-a-line.md`\n - `policies/lead-times.md`\n \n The note `volume-discounts.md` is **missing** from the provided context. The SOP says \"Apply the volume discount from [[volume-discounts]]\". The worked example in the SOP says \"30 units → 5%\". It does not…","w",30.4],[5,"quote-06","quote","1610.4","$1,610.40","Working:\n1. Base price for SD-2430 (shaker door 24x30) is $55.00.\n2. Surcharges: Maple (10%) + Stained (12%) = 22% total.\n3. Unit price: $55.00 * 1.22 = $67.10.\n4. Line total: $67.10 * 24 = $1,610.40.\n5. Volume discount: 24 units is \"under 25 units\", so discount is 0%.\n6. Final total: $1,610.40.\n\nANSWER: $1,610.40","r",22.2],[5,"quote-07","quote","5202.6","$5,202.60","Working:\n1. Base price for RP-1824: $58.00\n2. Surcharges: Maple (10%) + Painted (20%) = 30% total.\n Unit price = $58.00 * 1.30 = $75.40\n3. Line total before discount = 75 units * $75.40 = $5,655.00\n4. Volume discount: 75 units is \"50 or more\", so 8% discount.\n Final total = $5,655.00 * (1 - 0.08) = $5,202.60\n\nANSWER: $5,202.60","r",17.4],[5,"quote-08","quote","540.0","$540.00","Let me recheck the working:\n\n1. Base unit price for CM-0896: $27.00 (from price-list.md)\n2. Cherry surcharge: 25% of base = 27.00 * 0.25 = 6.75\n3. Unfinished surcharge: 0% of base = 0.00\n4. Surcharges are added together on the base (not compounded): 27.00 + 6.75 + 0.00 = 33.75 per unit\n5. Quantity: 16 units\n6. Total: 33.75 * 16 = 540.00\n\nThe working is correct.\n\nANSWER: $540.00","r",11.3],[5,"quote-09","quote","1775.0","CALC: 1775.00","CALC: 71.00 * (1 + 0.25 + 0)\nCALC: 71.00 * 1.25\nCALC: 88.75 * 20\nCALC: 1775.00","r",20.0],[5,"quote-10","quote","2403.5","$2,403.50","Working:\n1. Base price for SD-1530: $47.50\n2. Species surcharge (maple): 10%\n3. Finish surcharge (unfinished): 0%\n4. Unit price: $47.50 * (1 + 0.10 + 0.00) = $52.25\n5. Line total before discount: $52.25 * 50 = $2,612.50\n6. Volume discount for 50 units: 8%\n7. Final line total: $2,612.50 * (1 - 0.08) = $2,403.50\n\nANSWER: $2,403.50","r",11.5],[5,"quote-11","quote","1818.3","CALC: 1914.0 * (1 - 0.05)","","w",15.7],[5,"quote-12","quote","5869.6","$5,869.60","Rechecking working:\n1. Base price for RP-1824 is $58.00.\n2. Maple surcharge is 10%, Unfinished surcharge is 0%.\n3. Unit price = $58.00 * (1 + 0.10 + 0.00) = $63.80.\n4. Quantity is 100.\n5. Line total before discount = $63.80 * 100 = $6,380.00.\n6. Volume discount for 50+ units is 8%.\n7. Final total = $6,380.00 * (1 - 0.08) = $6,380.00 * 0.92 = $5,869.60.\n\nANSWER: $5,869.60","r",9.3],[5,"quote-13","quote","387.2","$325.60","Working:\n1. Base price for DF-0830: $18.50\n2. Species (maple) surcharge: 10%\n3. Finish (unfinished) surcharge: 0%\n4. Unit price: $18.50 × (1 + 0.10 + 0.00) = $18.50 × 1.10 = $20.35\n5. Quantity: 16\n6. Line total before discount: 16 × $20.35 = $325.60\n7. Volume discount: 16 units is under 25, so no discount applies.\n8. Final line total: $325.60\n\nANSWER: $325.60","w",12.7],[5,"quote-14","quote","313.2","$313.20","CALC: 27.00 * (1 + 0.25 + 0.20)\nCALC: 39.15 * 8\nCALC: 313.20 * (1 - 0)\n\nANSWER: $313.20","r",8.7],[5,"quote-15","quote","5369.3","$5,369.30","Rechecking working:\n1. Base price for RP-2430 is $71.00.\n2. Cherry surcharge is 25%.\n3. Stained finish surcharge is 12%.\n4. Total surcharge is 25% + 12% = 37%.\n5. Unit price = $71.00 * 1.37 = $97.27.\n6. Line total before discount = $97.27 * 60 = $5,836.20.\n7. Volume discount for 60 units (50+) is 8%.\n8. Line total after discount = $5,836.20 * 0.92 = $5,369.304.\n9. Rounding to the cent: $5,369.30.\n\nANSWER: $5,369.30","r",15.4],[5,"quote-16","quote","3312.0","$3,312.00","Working recheck:\n1. Base price for DB-1216: $36.00\n2. Species surcharge (poplar): 0%\n3. Finish surcharge (unfinished): 0%\n4. Unit price: $36.00 * (1 + 0 + 0) = $36.00\n5. Subtotal: 100 * $36.00 = $3,600.00\n6. Volume discount (100 units >= 50): 8%\n7. Discount amount: $3,600.00 * 0.08 = $288.00\n8. Line total: $3,600.00 - $288.00 = $3,312.00\n\nThe calculations match the provided results.\n\nANSWER: $3,312.00","r",15.5],[5,"lookup-01","lookup","[\"20 business days\"]","20 business days","CALC: 20\n\nANSWER: 20 business days","r",8.3],[5,"lookup-02","lookup","[\"10 business days\"]","10 business days","Based on the note `policies/lead-times.md`, the lead time for unfinished orders is listed in the table.\n\n| Order finish | Lead time |\n|---|---|\n| unfinished | 10 business days |\n\nANSWER: 10 business days","r",3.9],[5,"lookup-03","lookup","[\"$250\"]","$250 before tax","Based on the vault notes, specifically `policies/orders-and-deposits.md`:\n\n- Minimum order: $250 before tax.\n\nANSWER: $250 before tax","r",3.0],[5,"lookup-04","lookup","[\"50%\"]","50%","Based on the vault notes, specifically `policies/orders-and-deposits.md`:\n\n- Deposit on custom orders: 50% at order, balance before shipping.\n\nANSWER: 50%","r",3.6],[5,"lookup-05","lookup","[\"plant manager\"]","The plant manager","Working:\n1. Check `policies/price-exceptions-and-rush.md` for approval authority on price exceptions.\n2. The note states: \"Who approves a price exception: the plant manager.\"\n3. Check `company.md` to confirm the role. It states: \"Price exceptions and rush orders go to the plant manager.\"\n\nANSWER: The plant manager","r",4.6],[5,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if unused and in original packaging.","Working:\n1. Check `policies/returns.md` for stock item return policy.\n2. Note states: \"Stock items: 30 days, unused, in original packaging.\"\n3. This answers the question directly.\n\nANSWER: Yes, stock items can be returned within 30 days if unused and in original packaging.","r",4.9],[5,"lookup-07","lookup","[\"25%\"]","25% of the order total","The user is asking about the cost of a rush order.\n\n1. **Identify the relevant policy:** The note `policies/price-exceptions-and-rush.md` covers rush orders.\n2. **Extract the cost:** The note states: \"Rush fee: 25% of the order total, subject to plant manager approval.\"\n3. **Check for calculations:** The question asks \"What does a rush cost?\". The answer is a percentage (25%) of the order total. There is no specific order total provided in the prompt to calculate a dollar amount. Therefore, no arithmetic calculation is required to determine the *rate* or *rule* for the cost. The answer is t…","r",6.3],[5,"lookup-08","lookup","[\"50 miles\"]","50 miles","Based on the vault notes in `policies/delivery.md`:\n\n- Free delivery within 50 miles from Marietta.\n\nANSWER: 50 miles","r",5.3],[5,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","We stock poplar, maple, white oak, and cherry.","CALC: 0 (no arithmetic needed)\n\nANSWER: We stock poplar, maple, white oak, and cherry.","r",7.3],[5,"lookup-10","lookup","[\"20 business days\"]","20 business days","Working:\n1. Identify the finishes in the order: stained doors and painted drawer fronts.\n2. Consult `policies/lead-times.md`:\n - Stained lead time: 15 business days.\n - Painted lead time: 20 business days.\n3. Apply the rule from `policies/lead-times.md`: \"An order with mixed finishes takes the longest lead time on it.\"\n4. Compare 15 and 20. The longest is 20.\n\nANSWER: 20 business days","r",4.8],[5,"triage-01","triage","\"quote\"","quote","The email asks for a price on specific items (\"Can you price 24 slab doors...\").\n\nAccording to the SOP `sops/route-an-email.md`:\n- **quote** queue: \"asks for a price or a number on items\"\n\nThe email fits the definition of the **quote** queue.\n\nANSWER: quote","r",3.9],[5,"triage-02","triage","\"order_status\"","order_status","The email asks \"Where is PO-48213?\" and mentions it was due last week. This is a question about the status or location of a specific order/PO.\n\nAccording to the SOP `sops/route-an-email.md`:\n- **order_status**: asks where an order or PO is, or when it ships.\n\nThis matches the email content perfectly.\n\nANSWER: order_status","r",4.8],[5,"triage-03","triage","\"complaint\"","complaint","The email reports that an order arrived with \"4 cracked doors.\" This indicates damage upon arrival.\n\nAccording to the SOP `sops/route-an-email.md`:\n- The **complaint** queue is used when the email \"reports damage, a defect, a wrong finish or anything out of spec\".\n- The policy `policies/returns.md` also states: \"Damaged on arrival: route the email to the complaint queue\".\n\nTherefore, the email belongs in the complaint queue.\n\nANSWER: complaint","r",3.9],[5,"triage-04","triage","\"cert_request\"","cert_request","The email explicitly asks for a \"CARB compliance cert.\"\n\nLooking at the SOP `sops/route-an-email.md`:\n- **cert_request**: \"asks for a certificate (FSC, CARB), a spec sheet or compliance paperwork\"\n\nThis matches the request perfectly.\n\nANSWER: cert_request","r",3.0],[5,"triage-05","triage","\"other\"","other","The email asks, \"Are you hiring for the finishing line?\"\n\n1. **Analyze the content**: The question is about job openings or hiring.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking about an order.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: No, not asking for certificates or specs.\n * `other`: The description says \"anything else: jobs, hours, tours, vendors\".\n3. **Match**: \"Jobs\" is explicitly listed under the `other` queue.\n\nANSWER: other","r",3.7],[5,"triage-06","triage","\"complaint\"","complaint","The email states that the finish on a specific PO does not match the sample.\n\n1. Check the routing table in `sops/route-an-email.md`.\n2. The `complaint` queue is used when the email \"reports damage, a defect, a wrong finish or anything out of spec\".\n3. \"The finish... does not match the sample\" falls under \"wrong finish\" or \"anything out of spec\".\n\nANSWER: complaint","r",4.3],[5,"triage-07","triage","\"order_status\"","order_status","The email asks for the \"ship date\" of a specific PO (PO-22904).\n\nAccording to the SOP `sops/route-an-email.md`:\n- **order_status**: \"asks where an order or PO is, or when it ships\"\n\nThe request \"Checking ship date\" falls under \"when it ships\".\n\nANSWER: order_status","r",3.7],[5,"triage-08","triage","\"cert_request\"","cert_request","The email explicitly asks for an \"FSC certificate.\"\n\nLooking at the SOP `sops/route-an-email.md`:\n- The `cert_request` queue is used when the email \"asks for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n\nThis matches the request perfectly.\n\nANSWER: cert_request","r",3.5],[5,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","CALC: 0\n\nThe price list contains shaker doors in sizes 18x24, 24x30, and 15x30. It does not contain a 30x36 shaker door. According to the price list note, \"Anything not on this list is a custom item: it is not priced here; send it to the plant manager.\"\n\nANSWER: NOT IN VAULT, ask the plant manager","r",9.8],[5,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","I searched the provided vault notes for information regarding warranties on painted finishes.\n\n1. **company.md**: Mentions products (cabinet doors, etc.), location, customers, and reporting structure. No warranty info.\n2. **policies/lead-times.md**: Lists lead times for unfinished, stained, and painted finishes. No warranty info.\n3. **sops/quote-a-line.md**: Describes the pricing workflow. No warranty info.\n4. **surcharges.md**: Lists species and finish surcharges. No warranty info.\n5. **policies/price-exceptions-and-rush.md**: Discusses price exceptions and rush fees. No warranty info.…","r",6.2],[5,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","I need to check the vault notes for information about shipping to Toronto and associated costs.\n\nLooking through the provided notes:\n1. `company.md`: Mentions location (Marietta, GA) and customers (remodelers, shops, GCs), but no shipping details or international shipping policies.\n2. `policies/lead-times.md`: Discusses lead times for finishes, not shipping.\n3. `policies/orders-and-deposits.md`: Discusses minimum order and deposits, not shipping costs or destinations.\n4. `sops/route-an-email.md`: Discusses email routing, not shipping.\n5. `policies/price-exceptions-and-rush.md`: Discusses rush…","r",6.2],[5,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","The provided vault notes do not contain information regarding the plant's operating hours or whether it is open on Saturdays.\n\nANSWER: NOT IN VAULT, ask the office manager","r",6.0],[5,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","The vault notes state in `surcharges.md`: \"We stock only these four species. Walnut, hickory and anything else is custom: see [[price-list]].\"\n\nThe `price-list.md` note states: \"Stock items only. Anything not on this list is a custom item: it is not priced here; send it to the plant manager.\"\n\nAlthough the SKU SD-1824 exists for a shaker door 18x24, the species \"walnut\" is explicitly defined as custom and not stocked. Therefore, the price cannot be calculated using the standard surcharge table, and the item must be routed to the plant manager.\n\nANSWER: NOT IN VAULT, ask the plant manager","r",11.3],[5,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","CALC: 250 - 50\n\nANSWER: NOT IN VAULT, ask the office manager","r",11.2],[6,"quote-01","quote","46542.8","Cannot calculate line total without the unit price.","To calculate the line total, we need the price per unit of the business laptop (LT-14). Without the unit price, I cannot determine the line total. \n\nANSWER: Cannot calculate line total without the unit price.","d",4.5],[6,"quote-02","quote","28760.8","Please provide more details about the laptops and configurations to determine the cost.","The cost for 20 business laptops (16-inch) including setup and readiness depends on the specific model, brand, and configuration. Please provide more details such as the brand, processor type, RAM, storage, and any additional software or peripherals required. \n\nANSWER: Please provide more details about the laptops and configurations to determine the cost.","d",0.7],[6,"quote-03","quote","11496.48","$12.","The price for DT-MINI, including setup, is $12. \nANSWER: $12.","w",0.2],[6,"quote-04","quote","5285.76","Please contact Fieldstone IT's sales team for the latest pricing and setup costs for DOCK-C.","I don't have access to current pricing information or setup costs for the DOCK-C product. Please consult our sales team or check the official Fieldstone IT pricing guide for the most accurate details. \nANSWER: Please contact Fieldstone IT's sales team for the latest pricing and setup costs for DOCK-C.","d",0.5],[6,"quote-05","quote","16870.8","$1,600.","The price for 40 units of AP-6E including setup is $1,600. \nANSWER: $1,600.","w",0.3],[6,"quote-06","quote","5405.76","Cannot calculate line total without the unit price.","To calculate the line total, I need the price per unit of the 24-inch monitor (MON-24). Since this information is not provided, I cannot compute the total. \n\nANSWER: Cannot calculate line total without the unit price.","d",0.5],[6,"quote-07","quote","34907.1","$30.","The price for LT-14, including setup, is $30. \nANSWER: $30.","w",0.2],[6,"quote-08","quote","33795.0","$30.","The price for the SW-24P, including setup, is $30. \nANSWER: $30.","w",0.3],[6,"quote-09","quote","9779.1","Line total cannot be determined without pricing details.","The line total for quoting 30 x battery backup 1500VA (UPS-1500) with setup would depend on the individual unit price and setup cost. Without specific pricing details, I cannot calculate the exact line total. \n\nANSWER: Line total cannot be determined without pricing details.","d",0.6],[6,"quote-10","quote","42375.0","$30.","The price for the FW-SMB, including setup, is $30. \nANSWER: $30.","w",0.3],[6,"quote-11","quote","1988.0","$299.","The price for DT-MINI including setup is $299. \nANSWER: $299.","w",0.3],[6,"quote-12","quote","34901.75","Please provide more details about the laptops and configurations to determine the cost.","The cost for 25 business laptops (16-inch), including setup and readiness, depends on the specific model, brand, and configuration. Please provide more details such as the brand, processor type, RAM, storage, and any additional software or peripherals required. \n\nANSWER: Please provide more details about the laptops and configurations to determine the cost.","d",0.6],[6,"quote-13","quote","2982.0","$1,050.","Each small desktop setup costs $350. For three desktops, the total cost is 3 × $350 = $1,050. \nANSWER: $1,050.","w",0.4],[6,"quote-14","quote","10402.56","The line total cannot be determined without the unit price of the AP-6E.","To calculate the line total for 24 x Wi-Fi 6E access points (AP-6E) with setup, we need the price per unit. Without the unit price, the line total cannot be determined. \n\nANSWER: The line total cannot be determined without the unit price of the AP-6E.","d",0.6],[6,"quote-15","quote","29000.0","Please provide specific details about the firewall models and features for an accurate quote.","The cost for 20 small-business firewalls, including setup and readiness, would depend on the specific models and features required. For an accurate quote, please provide details such as the firewall model, any additional features, and whether you need managed services. \n\nANSWER: Please provide specific details about the firewall models and features for an accurate quote.","d",0.6],[6,"quote-16","quote","11952.0","Please provide more details about the laptops and configurations to determine the cost.","The cost for 8 business laptops (16-inch) including setup and readiness depends on the specific model, brand, and configuration. Please provide more details such as the brand, processor type, RAM, storage, and any additional software or peripherals required. \n\nANSWER: Please provide more details about the laptops and configurations to determine the cost.","d",0.6],[6,"lookup-01","lookup","[\"15 minutes\"]","You should respond immediately and notify the IT department or on-call support as soon as possible.","When an entire office is down, the response time should be immediate. You should notify the IT department or on-call support as soon as possible to begin troubleshooting and restoring services. \n\nANSWER: You should respond immediately and notify the IT department or on-call support as soon as possible.","w",0.5],[6,"lookup-02","lookup","[\"$225\"]","$150 per hour.","Fieldstone IT charges $150 per hour for after-hours work. \nANSWER: $150 per hour.","w",0.3],[6,"lookup-03","lookup","[\"$165\"]","$150 per hour.","Our business-hours project rate is $150 per hour. \nANSWER: $150 per hour.","w",0.2],[6,"lookup-04","lookup","[\"30 days\"]","At least 30 days, unless otherwise specified.","Fieldstone IT retains backups for a minimum of 30 days, unless otherwise specified by client agreements or regulatory requirements. \nANSWER: At least 30 days, unless otherwise specified.","r",0.4],[6,"lookup-05","lookup","[\"sunday\", \"2 am\"]","The server maintenance window is every Sunday from 2:00 AM to 4:00 AM.","The server maintenance window is scheduled for every Sunday from 2:00 AM to 4:00 AM. \nANSWER: The server maintenance window is every Sunday from 2:00 AM to 4:00 AM.","w",0.5],[6,"lookup-06","lookup","[\"call\"]","Contact Fieldstone IT Support to report the lost phone and request assistance with regaining access to MFA.","The first step is to contact Fieldstone IT Support to report the lost phone and request assistance with regaining access to MFA. \nANSWER: Contact Fieldstone IT Support to report the lost phone and request assistance with regaining access to MFA.","d",0.5],[6,"lookup-07","lookup","[\"1 hour\"]","Within 24 hours.","At Fieldstone IT, we must disable an account within 24 hours of receiving a leaver request to ensure security and compliance. \nANSWER: Within 24 hours.","w",0.4],[6,"lookup-08","lookup","[\"service director\"]","The Director of Operations.","At Fieldstone IT, any quote over $10,000 must be approved by the Director of Operations. \nANSWER: The Director of Operations.","w",0.3],[6,"lookup-09","lookup","[\"3 business days\"]","Two weeks' notice.","Fieldstone IT requires a minimum of two weeks' notice for a new starter to ensure a smooth onboarding process and adequate preparation. \nANSWER: Two weeks' notice.","w",0.4],[6,"lookup-10","lookup","[\"change ticket\"]","Review the current firewall rule configuration and assess the impact of the proposed change.","Before making any changes to a firewall rule, we need to first review the current rule configuration and assess the impact of the proposed change. \nANSWER: Review the current firewall rule configuration and assess the impact of the proposed change.","w",0.4],[6,"triage-01","triage","\"service_desk\"","Technical Support.","This email should be routed to the Technical Support queue. \nANSWER: Technical Support.","w",0.2],[6,"triage-02","triage","\"quote\"","Sales Queue.","This email should be routed to the Sales Queue. \nANSWER: Sales Queue.","w",0.2],[6,"triage-03","triage","\"security\"","Phishing and Social Engineering.","This email should be routed to the **Phishing and Social Engineering** queue. \n\nANSWER: Phishing and Social Engineering.","w",0.3],[6,"triage-04","triage","\"onboarding\"","Onboarding Queue.","Please route this email to the Onboarding Queue. \n\nANSWER: Onboarding Queue.","w",0.2],[6,"triage-05","triage","\"billing\"","Billing Support.","Please route this email to the Billing Support queue for assistance with the duplicate charge on your September invoice. \n\nANSWER: Billing Support.","w",0.3],[6,"triage-06","triage","\"service_desk\"","Microsoft Office Support.","This email should be routed to the Microsoft Office Support queue. \nANSWER: Microsoft Office Support.","w",0.2],[6,"triage-07","triage","\"onboarding\"","Account Management.","This email should be routed to the **Account Management** queue. \nANSWER: Account Management.","w",0.3],[6,"triage-08","triage","\"other\"","Client Relations.","This email should be routed to the **Client Relations** queue. \n\nANSWER: Client Relations.","w",0.2],[6,"unknown-01","unknown","\"NOT IN VAULT\"","The price of a 34-inch ultrawide monitor typically ranges from $300 to $800.","The price of a 34-inch ultrawide monitor can vary depending on the brand, resolution, and features. As of the latest information, prices typically range from $300 to $800. \nANSWER: The price of a 34-inch ultrawide monitor typically ranges from $300 to $800.","w",0.6],[6,"unknown-02","unknown","\"NOT IN VAULT\"","Yes.","Fieldstone IT does support Linux desktops for clients, offering deployment, configuration, and ongoing support services. \nANSWER: Yes.","w",0.3],[6,"unknown-03","unknown","\"NOT IN VAULT\"","The LT-14 laptop has a 1-year limited warranty.","The LT-14 laptop comes with a standard 1-year limited warranty covering parts and labor. \nANSWER: The LT-14 laptop has a 1-year limited warranty.","w",0.5],[6,"unknown-04","unknown","\"NOT IN VAULT\"","I don't have access to real-time information about Morrow & Pike's internet infrastructure.","I don't have access to real-time information about Morrow & Pike's internet infrastructure. For specific details about their network setup, you would need to contact them directly or consult their IT documentation. ANSWER: I don't have access to real-time information about Morrow & Pike's internet infrastructure.","w",0.5],[6,"unknown-05","unknown","\"NOT IN VAULT\"","Please provide the model of the iPads and any additional requirements for an accurate quote.","To provide an accurate quote, I would need more details such as the model of the iPads, any specific software or accessories required, and whether you need warranty or support services. Could you please provide this information? \nANSWER: Please provide the model of the iPads and any additional requirements for an accurate quote.","d",0.6],[6,"unknown-06","unknown","\"NOT IN VAULT\"","24 hours.","Fieldstone IT promises a response time of 24 hours for clients outside of Georgia. \nANSWER: 24 hours.","w",0.3],[7,"quote-01","quote","46542.8","$47,921.60","1. SKU LT-14 has a unit price of $1,149.00 and a setup fee of $95.00.\n2. Hardware part = 40 x $1,149.00 = $45,960.00.\n3. Quantity (40) falls in the 10 to 24 range, so apply 4% discount: $45,960.00 x 0.04 = $1,838.40 discount. Discounted hardware part = $45,960.00 - $1,838.40 = $44,121.60.\n4. Setup part = 40 x $95.00 = $3,800.00.\n5. Line total = $44,121.60 + $3,800.00 = $47,921.60.\n\nANSWER: $47,921.60","w",2.3],[7,"quote-02","quote","28760.8","$28,861.20.","SKU LT-16, unit price $1,399.00, setup fee $95.00. Quantity 20 falls in 10-24, 4% discount. Hardware part: 20 x $1,399.00 = $27,980.00; less 4% = $26,961.20. Setup part: 20 x $95.00 = $1,900.00. Line total: $26,961.20 + $1,900.00 = $28,861.20. \n\nANSWER: $28,861.20.","w",1.7],[7,"quote-03","quote","11496.48","$11,496.48 (requires service director approval).","1. Find the SKU DT-MINI in the hardware-price-list: unit price $899.00, setup fee $95.00. \n2. Hardware part = 12 x $899.00 = $10,788.00. \n3. Apply the discount: 12 is in the 10-24 range, so 4% discount: $10,788.00 x 0.04 = $431.52. Discounted hardware part = $10,788.00 - $431.52 = $10,356.48. \n4. Setup part = 12 x $95.00 = $1,140.00. \n5. Line total = $10,356.48 + $1,140.00 = $11,496.48. \n6. Line total is over $10,000, so it needs the service director's approval. \n\nANSWER: $11,496.48 (requires service director approval).","r",2.4],[7,"quote-04","quote","5285.76","$5,285.76.","SKU DOCK-C is in the hardware-price-list. Unit price is $219.00, setup fee is $10.00. Quantity 24 falls in the 10-24 range, so 4% discount applies to the hardware part. \n\nHardware part = 24 x $219.00 = $5,256.00; less 4% = $5,045.76. Setup part = 24 x $10.00 = $240.00. Line total = $5,045.76 + $240.00 = $5,285.76.\n\nANSWER: $5,285.76.","r",1.6],[7,"quote-05","quote","16870.8","$17,337.60 (requires service director approval).","1. Find the SKU AP-6E in [[hardware-price-list]]: unit price $389.00, setup fee $60.00.\n2. Hardware part = 40 x $389.00 = $15,560.00.\n3. Apply discount: 40 is in 10 to 24, so 4% discount: $15,560.00 x 0.96 = $14,937.60.\n4. Setup part = 40 x $60.00 = $2,400.00.\n5. Line total = $14,937.60 + $2,400.00 = $17,337.60.\n6. Line total is over $10,000, so it needs the service director's approval.\n\nANSWER: $17,337.60 (requires service director approval).","w",2.0],[7,"quote-06","quote","5405.76","$5,405.76","1. Find the SKU MON-24 in the hardware-price-list: unit price $219.00, setup fee $15.00.\n2. Hardware part = 24 x $219.00 = $5,256.00.\n3. Apply the discount: 4% for 10 to 24 units = $5,256.00 x 0.04 = $210.24 discount.\n4. Discounted hardware part = $5,256.00 - $210.24 = $5,045.76.\n5. Setup part = 24 x $15.00 = $360.00.\n6. Line total = $5,045.76 + $360.00 = $5,405.76.\n\nANSWER: $5,405.76","r",1.9],[7,"quote-07","quote","34907.1","$34,850.10.","SKU LT-14 is in the hardware-price-list. \nHardware part = 30 x $1,149.00 = $34,470.00. \nDiscount = 7% (since quantity is 25 or more). \nDiscounted hardware part = $34,470.00 x 0.93 = $32,000.10. \nSetup part = 30 x $95.00 = $2,850.00. \nLine total = $32,000.10 + $2,850.00 = $34,850.10. \n\nANSWER: $34,850.10.","w",1.6],[7,"quote-08","quote","33795.0","$33,795.00 (requires service director approval).","SKU SW-24P is in the hardware-price-list. \nHardware part = 30 x $1,050.00 = $31,500.00. \nDiscount = 7% (since quantity is 30 or more). \nDiscounted hardware part = $31,500.00 x 0.93 = $31,500.00 - $2,205.00 = $29,295.00. \nSetup part = 30 x $150.00 = $4,500.00. \nLine total = $29,295.00 + $4,500.00 = $33,795.00. \nLine total is over $10,000, so it needs the service director's approval. \n\nANSWER: $33,795.00 (requires service director approval).","r",1.9],[7,"quote-09","quote","9779.1","$9,779.10","1. Find the SKU UPS-1500 in [[hardware-price-list]]. Unit price = $329.00, Setup fee per unit = $20.00.\n2. Hardware part = 30 x $329.00 = $9,870.00.\n3. Apply the discount from [[volume-discounts]]: 25 or more = 7%. Discounted hardware part = $9,870.00 x 0.93 = $9,179.10.\n4. Setup part = 30 x $20.00 = $600.00.\n5. Line total = $9,179.10 + $600.00 = $9,779.10.\n\nANSWER: $9,779.10","r",1.8],[7,"quote-10","quote","42375.0","$42,375.00 (requires service director approval).","SKU FW-SMB is in the hardware-price-list. \nHardware part = 30 x $1,250.00 = $37,500.00. \nDiscount = 7% (since quantity is 30 or more). \nDiscounted hardware part = $37,500.00 x 0.93 = $34,875.00. \nSetup part = 30 x $250.00 = $7,500.00. \nLine total = $34,875.00 + $7,500.00 = $42,375.00. \nThe line total is over $10,000, so it needs the service director's approval. \n\nANSWER: $42,375.00 (requires service director approval).","r",1.8],[7,"quote-11","quote","1988.0","$1,988.00.","SKU DT-MINI is in the hardware-price-list. \nHardware part = 2 x $899.00 = $1,798.00. \nSetup part = 2 x $95.00 = $190.00. \nLine total = $1,798.00 + $190.00 = $1,988.00. \n\nANSWER: $1,988.00.","r",0.9],[7,"quote-12","quote","34901.75","$34,803.75.","SKU LT-16: $1,399.00 unit price, $95.00 setup fee. 25 units: hardware part = 25 x $1,399.00 = $34,975.00; less 7% = $32,428.75; setup part = 25 x $95.00 = $2,375.00; line total **$34,803.75**.\n\nANSWER: $34,803.75.","w",1.3],[7,"quote-13","quote","2982.0","$2,982.00.","Working: The client wants 3 small desktops (DT-MINI). From the hardware price list, DT-MINI is $899.00 per unit with a setup fee of $95.00 per unit. Total cost = (899 + 95) * 3 = 994 * 3 = $2,982.00.\n\nANSWER: $2,982.00.","r",1.0],[7,"quote-14","quote","10402.56","$10,402.56","SKU AP-6E has a unit price of $389.00 and a setup fee of $60.00 per unit. For 24 units, the hardware part is 24 x $389.00 = $9,336.00, which qualifies for a 4% discount: $9,336.00 x 0.96 = $8,962.56. The setup part is 24 x $60.00 = $1,440.00. Line total = $8,962.56 + $1,440.00 = $10,402.56.\n\nANSWER: $10,402.56","r",1.7],[7,"quote-15","quote","29000.0","$30,000 (needs service director approval).","SKU FW-SMB is in the hardware-price-list. Quantity 20 x unit price $1,250.00 = $25,000. Setup fee per unit is $250.00. Setup part = 20 x $250.00 = $5,000. Line total = $25,000 + $5,000 = $30,000. The line total is over $10,000, so it needs the service director's approval.\n\nANSWER: $30,000 (needs service director approval).","w",1.5],[7,"quote-16","quote","11952.0","$11,398.28.","SKU LT-16, unit price $1,399.00, setup fee $95.00. Quantity 8. \n\nHardware part = 8 x $1,399.00 = $11,192.00; less 4% (10-24 qty) = $10,638.28. Setup part = 8 x $95.00 = $760.00. Line total = $10,638.28 + $760.00 = $11,398.28.\n\nANSWER: $11,398.28.","w",1.6],[7,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7. \nANSWER: 15 minutes, 24/7.","r",0.8],[7,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question asks about the charge per hour for after-hours work. The note [[labor-rates.md]] states that after-hours, weekends, and holidays are billed at **$225 per hour**, with a 2-hour minimum.\n\nANSWER: $225 per hour.","r",0.7],[7,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",0.4],[7,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",0.3],[7,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",0.4],[7,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",0.5],[7,"lookup-07","lookup","[\"1 hour\"]","within 1 hour.","The account must be disabled within 1 hour of the client's request. \n\nANSWER: within 1 hour.","r",0.5],[7,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",0.5],[7,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",0.5],[7,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for approval once the ticket is received.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy in [[policies/approvals.md]] also states that any change to a client firewall needs a change ticket first, approved by the service desk lead. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for approval once the ticket is received.","r",0.8],[7,"triage-01","triage","\"service_desk\"","service_desk","The email describes a printer issue, which is a device problem. \n\nANSWER: service_desk","r",0.3],[7,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks). \nANSWER: quote","r",0.2],[7,"triage-03","triage","\"security\"","security","The email mentions clicking a link in an email and entering a password, which is a potential security issue. \n\nANSWER: security","r",0.3],[7,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",0.2],[7,"triage-05","triage","\"billing\"","billing","The email asks about an invoice and a payment. According to the SOP, this should be routed to the billing queue.\n\nANSWER: billing","r",0.3],[7,"triage-06","triage","\"service_desk\"","service_desk","The email mentions a device (laptop) experiencing an issue with Outlook not opening. This is a service desk issue.\n\nANSWER: service_desk","r",0.5],[7,"triage-07","triage","\"onboarding\"","onboarding","The email announces a leaver. \nANSWER: onboarding","r",0.2],[7,"triage-08","triage","\"other\"","other","The email is asking about a sponsorship opportunity, which is not related to IT services, pricing, security, onboarding, or billing. \n\nANSWER: other","r",0.3],[7,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The 34in ultrawide monitor is not listed in the hardware price list. It is a special order for the service director.\n\nANSWER: NOT IN VAULT. Ask the service director.","r",0.6],[7,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",0.5],[7,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",0.5],[7,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",0.5],[7,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The SKU for iPads is not listed in the hardware-price-list. It is a special order. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",0.5],[7,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",0.4],[8,"quote-01","quote","46542.8","$47,921.60","CALC: 40 * 1149.00 = 45960.00 \nCALC: 40 * 95.00 = 3800.00 \nCALC: 45960.00 * 0.04 = 1838.40 \nCALC: 45960.00 - 1838.40 = 44121.60 \nCALC: 44121.60 + 3800.00 = 47921.60 \nANSWER: $47,921.60","w",2.5],[8,"quote-02","quote","28760.8","$28,760.80","CALC: 20 * 1399 = 27980 \nCALC: 20 * 95 = 1900 \nCALC: 27980 * 0.96 = 26860.8 \nCALC: 26860.8 + 1900 = 28760.8 \nANSWER: $28,760.80","r",1.8],[8,"quote-03","quote","11496.48","$11,928.00","CALC: 12 * 899.00 = 10788.00 \nCALC: 12 * 95.00 = 1140.00 \nCALC: 10788.00 + 1140.00 = 11928.00 \nANSWER: $11,928.00","w",1.6],[8,"quote-04","quote","5285.76","$3,496.00","CALC: 5256 + 240\nANSWER: $3,496.00","w",1.0],[8,"quote-05","quote","16870.8","$16,864.80 (requires service director approval).","1. Find the SKU AP-6E in [[hardware-price-list]]. Unit price is $389.00, setup fee per unit is $60.00.\n2. Hardware part = 40 x $389.00 = $15,560.00.\n3. Apply the discount from [[volume-discounts]]. For 40 units, the discount is 7%.\n4. Discounted hardware part = $15,560.00 x (1 - 0.07) = $15,560.00 x 0.93 = $14,464.80.\n5. Setup part = 40 x $60.00 = $2,400.00.\n6. Line total = $14,464.80 + $2,400.00 = $16,864.80.\n7. The line total is over $10,000, so the quote needs the service director's approval.\n\nANSWER: $16,864.80 (requires service director approval).","w",2.3],[8,"quote-06","quote","5405.76","$5,356.00","CALC: 24 * 219.00 = 5256.00 \nCALC: 24 * 15.00 = 360.00 \nCALC: 5256.00 - (5256.00 * 0.04) = 4996.00 \nCALC: 4996.00 + 360.00 = 5356.00 \nANSWER: $5,356.00","w",2.2],[8,"quote-07","quote","34907.1","$34,907.10","CALC: 30 * 1149 = 34470 \nCALC: 30 * 95 = 2850 \nCALC: 34470 * 0.93 = 32057.1 \nCALC: 32057.1 + 2850 = 34907.1 \nANSWER: $34,907.10","r",1.9],[8,"quote-08","quote","33795.0","$33,795.00","CALC: 30 * 1050 = 31500 \nCALC: 30 * 150 = 4500 \nCALC: 31500 * 0.93 = 29295.00 \nCALC: 29295.00 + 4500 = 33795.00 \nANSWER: $33,795.00","r",1.8],[8,"quote-09","quote","9779.1","$9,779.10","CALC: 30 * 329 = 9870 \nCALC: 30 * 20 = 600 \nCALC: 9870 * 0.93 = 9179.1 \nCALC: 9179.1 + 600 = 9779.1 \nANSWER: $9,779.10","r",1.8],[8,"quote-10","quote","42375.0","$42,375.00 including setup.","CALC: 30 * 1250 = 37500 \nCALC: 30 * 250 = 7500 \nCALC: 37500 * 0.93 = 34875.00 \nCALC: 34875.00 + 7500 = 42375.00 \nANSWER: $42,375.00 including setup.","r",1.9],[8,"quote-11","quote","1988.0","$1,988.00","ANSWER: $1,988.00","r",0.8],[8,"quote-12","quote","34901.75","$34,906.25","CALC: 25 * 1399 = 34975 \nCALC: 25 * 95 = 2375 \nCALC: 34975 * 0.93 = 32531.25 \nCALC: 2375 + 32531.25 = 34906.25 \nANSWER: $34,906.25","w",1.6],[8,"quote-13","quote","2982.0","$2,982.00","CALC: 3 * (899.00 + 95.00) = 2982.00\nANSWER: $2,982.00","r",1.0],[8,"quote-14","quote","10402.56","$9,235.20","1. Find the SKU AP-6E in [[hardware-price-list]]. Unit price is $389.00, setup fee per unit is $60.00.\n2. Hardware part = 24 x $389.00 = CALC: 24 * 389\n3. Apply the discount from [[volume-discounts]]: 10 to 24 = 4%. Discounted hardware part = CALC: (24 * 389) * 0.96\n4. Setup part = 24 x $60.00 = CALC: 24 * 60\n5. Line total = discounted hardware part + setup part. Round to the cent.\nANSWER: $9,235.20","w",1.7],[8,"quote-15","quote","29000.0","$30,000.00.","CALC: 20 * 1250 = 25000 \nCALC: 20 * 250 = 5000 \nCALC: 25000 + 5000 = 30000 \nANSWER: $30,000.00.","w",1.5],[8,"quote-16","quote","11952.0","$11,952.00.","1. Find the SKU for business laptop 16in: LT-16, unit price $1,399.00, setup fee $95.00.\n2. Hardware part = 8 x $1,399.00 = $11,192.00.\n3. Apply volume discount for 8 units (1 to 9): no discount.\n4. Setup part = 8 x $95.00 = $760.00.\n5. Line total = $11,192.00 + $760.00 = $11,952.00.\nANSWER: $11,952.00.","r",1.7],[8,"lookup-01","lookup","[\"15 minutes\"]","We have to respond within 15 minutes.","CALC: 15\nANSWER: We have to respond within 15 minutes.","r",0.6],[8,"lookup-02","lookup","[\"$225\"]","$226.88 per hour for after-hours work.","CALC: 165 * 1.375 \nANSWER: $226.88 per hour for after-hours work.","w",0.7],[8,"lookup-03","lookup","[\"$165\"]","$165 per hour.","The business-hours project rate is $165 per hour. \nANSWER: $165 per hour.","r",0.6],[8,"lookup-04","lookup","[\"30 days\"]","30 days.","The vault notes state that backups are kept for **30 days**.\n\nANSWER: 30 days.","r",0.3],[8,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is Sunday 2 am to 5 am.\n\nANSWER: Sunday 2 am to 5 am.","r",0.3],[8,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling them back on the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",0.5],[8,"lookup-07","lookup","[\"1 hour\"]","within 1 hour.","The account must be disabled within 1 hour of the client's request. \n\nANSWER: within 1 hour.","r",0.5],[8,"lookup-08","lookup","[\"service director\"]","The service director approves a quote over $10,000.","ANSWER: The service director approves a quote over $10,000.","r",0.7],[8,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \nANSWER: 3 business days.","r",0.4],[8,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner.","To change a firewall rule for Brightwater Dental, we need a change ticket signed by the practice owner first. This is a client-specific requirement outlined in their policies.\n\nANSWER: A change ticket signed by the practice owner.","r",0.6],[8,"triage-01","triage","\"service_desk\"","service_desk","The email mentions a printer issue, which is a device problem. According to the SOP, such issues should be routed to the service_desk queue.\n\nANSWER: service_desk","r",0.5],[8,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",0.5],[8,"triage-03","triage","\"security\"","security","The email mentions clicking a link in an email and entering a password, which is a potential security issue. \n\nANSWER: security","r",0.3],[8,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",0.2],[8,"triage-05","triage","\"billing\"","billing","The email mentions an invoice and a charge issue. According to the routing rules, this should go to the billing queue.\n\nANSWER: billing","r",0.3],[8,"triage-06","triage","\"service_desk\"","service_desk","The email is about a device (laptop) not working properly. \nANSWER: service_desk","r",0.7],[8,"triage-07","triage","\"onboarding\"","onboarding","The email announces a leaver. \nANSWER: onboarding","r",0.3],[8,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other\" as it is about a request or question.\n\nANSWER: other","r",0.5],[8,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The 34in ultrawide monitor is not listed in the hardware price list. It is a special order. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",0.5],[8,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault does not mention support for Linux desktops. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",0.9],[8,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",0.5],[8,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT; ask the service director.","r",0.5],[8,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The SKU for iPads is not listed in the hardware-price-list, so it is a special order. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",0.4],[8,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault does not contain information about response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",0.5],[9,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",0.2],[9,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",0.2],[9,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.1],[9,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",0.1],[9,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",0.2],[9,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",0.2],[9,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",0.2],[9,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",0.2],[9,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",0.2],[9,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",0.2],[9,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",0.1],[9,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",0.2],[9,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",0.2],[9,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",0.2],[9,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",0.1],[9,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",0.2],[9,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7. \nANSWER: 15 minutes, 24/7.","r",0.8],[9,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question asks about the charge per hour for after-hours work. The note [[labor-rates.md]] states that after-hours, weekends, and holidays are billed at **$225 per hour**, with a 2-hour minimum.\n\nANSWER: $225 per hour.","r",0.7],[9,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",0.5],[9,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",0.3],[9,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",0.5],[9,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling them back on the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",0.5],[9,"lookup-07","lookup","[\"1 hour\"]","within 1 hour.","The account must be disabled within 1 hour of the client's request. \n\nANSWER: within 1 hour.","r",0.4],[9,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote over $10,000 requires approval from the service director. \nANSWER: The service director.","r",0.7],[9,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",0.5],[9,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy states that any change to a client firewall needs a change ticket first, approved by the service desk lead. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","r",0.9],[9,"triage-01","triage","\"service_desk\"","service_desk","The email describes a printer issue, which is a device problem. \n\nANSWER: service_desk","r",0.4],[9,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks). \nANSWER: quote","r",1.0],[9,"triage-03","triage","\"security\"","security","The email mentions clicking a link in an email and entering a password, which is a potential security issue. \n\nANSWER: security","r",0.5],[9,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",0.5],[9,"triage-05","triage","\"billing\"","billing","The email asks about an invoice and a payment. According to the SOP, this should be routed to the billing queue.\n\nANSWER: billing","r",0.8],[9,"triage-06","triage","\"service_desk\"","service_desk","The email mentions a device (laptop) experiencing an issue with Outlook not opening. This is a service desk issue.\n\nANSWER: service_desk","r",0.9],[9,"triage-07","triage","\"onboarding\"","onboarding","The email announces a leaver. \nANSWER: onboarding","r",0.4],[9,"triage-08","triage","\"other\"","other","The email is asking about a sponsorship opportunity, which is not related to IT services, pricing, security, onboarding, or billing. \n\nANSWER: other","r",0.5],[9,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The 34in ultrawide monitor is not listed in the hardware price list. It is a special order for the service director.\n\nANSWER: NOT IN VAULT. Ask the service director.","r",0.6],[9,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",0.6],[9,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",0.5],[9,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",0.6],[9,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The SKU for iPads is not listed in the hardware-price-list. It is a special order. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",0.5],[9,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault does not contain information about response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",0.5],[10,"quote-01","quote","46542.8","$54,000.00 (based on assumed prices of $1,200/unit for laptop and $150/unit for setup)","To provide an accurate quote, I need the current unit price for the LT-14 business laptop and the specific cost for the setup service, as these prices can vary based on current promotions, volume discounts, or specific service packages.\n\nHowever, assuming standard placeholder pricing for calculation purposes (which you should replace with your actual current price list):\n* **LT-14 Laptop Unit Price:** $1,200.00\n* **Setup Service Fee:** $150.00 per unit\n\n**Calculation:**\n1. **Laptop Cost:** 40 units × $1,200.00 = $48,000.00\n2. **Setup Cost:** 40 units × $150.00 = $6,000.00\n3. **Line Tota…","w",15.0],[10,"quote-02","quote","28760.8","Please consult the current Fieldstone IT price list or client agreement for accurate pricing.","I do not have access to Fieldstone IT's current internal pricing sheets, specific client discount tiers, or real-time inventory costs. Pricing for business laptops (such as Lenovo ThinkPads, Dell Latitudes, or HP EliteBooks) varies significantly based on the specific configuration (CPU, RAM, SSD size), warranty terms, and current market fluctuations.\n\nTo provide an accurate quote, please consult the current Fieldstone IT price list or the specific client agreement for the 16-inch business laptop model in question.\n\nANSWER: Please consult the current Fieldstone IT price list or client agreement…","d",17.7],[10,"quote-03","quote","11496.48","Please contact your Fieldstone IT account manager for current pricing and setup fees.","I do not have access to Fieldstone IT's internal pricing database, current promotional rates, or specific setup fee structures. Pricing for hardware like the DT-MINI (likely a DTCP-licensed mini player or similar device) can vary based on current vendor agreements, volume discounts, and specific installation requirements.\n\nTo get an accurate quote including setup, please contact your Fieldstone IT account manager or the sales department directly.\n\nANSWER: Please contact your Fieldstone IT account manager for current pricing and setup fees.","d",18.3],[10,"quote-04","quote","5285.76","I cannot provide specific pricing as I do not have access to Fieldstone IT's internal sales data or current price lists.","I do not have access to Fieldstone IT's internal pricing sheets, current inventory, or specific service contracts. Pricing for hardware like the DOCK-C and associated setup fees can vary based on volume, current promotions, or specific client agreements.\n\nPlease check your internal CRM, the latest price list, or contact the sales department directly for an accurate quote.\n\nANSWER: I cannot provide specific pricing as I do not have access to Fieldstone IT's internal sales data or current price lists.","d",17.7],[10,"quote-05","quote","16870.8","Please contact your Fieldstone IT account manager for a specific quote.","I do not have access to Fieldstone IT's internal pricing database, current inventory, or specific service contracts. Pricing for hardware like the Aruba AP-6E and associated setup services (installation, configuration, commissioning) varies based on location, labor rates, and specific project requirements.\n\nPlease contact your Fieldstone IT account manager or the sales team directly for an accurate quote.\n\nANSWER: Please contact your Fieldstone IT account manager for a specific quote.","d",17.4],[10,"quote-06","quote","5405.76","Insufficient data to calculate line total","To provide an accurate quote for the 24-inch monitor (MON-24) with setup, I need the current unit price for the MON-24 and the standard rate for the setup service from Fieldstone IT's price list. Since this information is not provided in the prompt, I cannot calculate the specific line total.\n\nANSWER: Insufficient data to calculate line total","w",17.0],[10,"quote-07","quote","34907.1","I cannot provide specific pricing; please contact your Fieldstone IT account manager for a quote.","I do not have access to Fieldstone IT's internal pricing database, current inventory, or specific service contracts. Pricing for equipment like the LT-14 (which may refer to a specific piece of hardware, such as a lift, tool, or terminal, depending on the context) and setup fees varies based on location, warranty options, and current promotions.\n\nPlease contact your Fieldstone IT account manager or check the official Fieldstone IT client portal for an accurate quote.\n\nANSWER: I cannot provide specific pricing; please contact your Fieldstone IT account manager for a quote.","d",2.7],[10,"quote-08","quote","33795.0","Please contact your Fieldstone IT account manager for current pricing.","I do not have access to Fieldstone IT's internal pricing database, current inventory, or specific service contracts. Pricing for hardware like the SW-24P (likely a 24-port switch) and associated setup fees varies based on current vendor costs, volume discounts, and specific service level agreements.\n\nPlease contact your Fieldstone IT account manager or the sales department directly for an accurate quote.\n\nANSWER: Please contact your Fieldstone IT account manager for current pricing.","d",2.2],[10,"quote-09","quote","9779.1","Insufficient data to calculate","To provide an accurate quote, I need the current unit price for the UPS-1500 and the standard setup fee rate from Fieldstone IT's price list. Since I do not have access to the specific internal pricing data or the current date's price list, I cannot calculate the exact line total.\n\nHowever, the calculation would be:\nLine Total = (30 × Unit Price of UPS-1500) + (30 × Setup Fee)\n\nPlease provide the unit price and setup fee, or check the internal pricing system for the current rates.\n\nANSWER: Insufficient data to calculate","w",2.5],[10,"quote-10","quote","42375.0","Please contact your Fieldstone IT account manager for a specific quote.","I do not have access to Fieldstone IT's internal pricing sheets, current promotional rates, or specific client contracts. Pricing for Fortinet FortiGate (FW-SMB) appliances and professional services (setup) varies based on the specific model (e.g., FortiGate 60F, 60E, 100F), the duration of the FortiGuard subscription included, and the complexity of the installation.\n\nPlease contact your dedicated Fieldstone IT account manager or the sales team directly for an accurate quote.\n\nANSWER: Please contact your Fieldstone IT account manager for a specific quote.","d",2.8],[10,"quote-11","quote","1988.0","Please contact your Fieldstone IT account manager for current pricing.","I do not have access to Fieldstone IT's internal pricing sheets, current promotional rates, or specific setup fee structures for the DT-MINI device. Pricing for IT hardware and installation services typically varies based on contract terms, volume, and specific service level agreements.\n\nPlease consult your Fieldstone IT account manager or check the latest quote provided in your email for the exact cost of 2 units including setup.\n\nANSWER: Please contact your Fieldstone IT account manager for current pricing.","d",2.3],[10,"quote-12","quote","34901.75","Please consult the current Fieldstone IT price list or client agreement for accurate pricing.","I do not have access to Fieldstone IT's current internal pricing sheets, specific client discount tiers, or real-time inventory costs. Pricing for business laptops (such as Lenovo ThinkPads, Dell Latitudes, or HP EliteBooks) varies significantly based on the specific configuration (CPU, RAM, SSD size), warranty terms, and current market fluctuations.\n\nTo provide an accurate quote, please consult the current Fieldstone IT price list or the specific client agreement for the 16-inch business laptop model in question.\n\nANSWER: Please consult the current Fieldstone IT price list or client agreement…","d",2.4],[10,"quote-13","quote","2982.0","I cannot provide a specific price without the hardware model, configuration, and client contract details.","I do not have access to Fieldstone IT's current pricing sheets, inventory levels, or specific client agreements. Pricing for \"small desktops\" varies significantly based on the specific hardware model (e.g., Dell OptiPlex, HP EliteDesk, Lenovo ThinkCentre), configuration (RAM, storage, CPU), and whether the quote includes software licensing, warranty, or on-site installation fees.\n\nTo provide an accurate line item cost, please provide:\n1. The specific hardware model or configuration required.\n2. The quantity (3 units).\n3. Any additional services (setup, imaging, warranty).\n4. The client's accou…","d",2.9],[10,"quote-14","quote","10402.56","$18,000","To provide an accurate quote for 24 x Wi-Fi 6E access points (AP-6E) with setup, I need to clarify a few details, as pricing can vary based on:\n\n1. **Specific Model**: \"AP-6E\" is not a standard universal model number. Are you referring to a specific vendor’s model (e.g., Cisco Catalyst 9120, Aruba AP-635, Ruckus R750, or Ubiquiti U6 Pro)?\n2. **Setup Scope**: Does \"setup\" include only configuration, or does it also include installation (mounting, cabling, power), site survey, and commissioning?\n3. **Location**: Labor rates vary by region.\n4. **Existing Infrastructure**: Are PoE switches and cab…","w",6.5],[10,"quote-15","quote","29000.0","I cannot provide a specific price; please consult Fieldstone IT sales for a formal quote.","I do not have access to Fieldstone IT's current internal pricing sheets, specific client discount tiers, or real-time inventory costs. As an AI assistant, I cannot provide a binding quote or specific dollar amount for this line item.\n\nPlease consult the Fieldstone IT sales team or the current price list for the exact cost of 20 small-business firewalls including setup and readiness fees.\n\nANSWER: I cannot provide a specific price; please consult Fieldstone IT sales for a formal quote.","d",2.2],[10,"quote-16","quote","11952.0","Please consult the current Fieldstone IT price list or client agreement for accurate pricing.","I do not have access to Fieldstone IT's current internal pricing sheets, specific client contracts, or real-time inventory costs. Laptop pricing varies significantly based on the specific model (e.g., Dell Latitude, HP EliteBook, Lenovo ThinkPad), configuration (RAM, storage, processor), and current market fluctuations.\n\nTo provide an accurate quote, please consult the current Fieldstone IT price list or the specific client agreement for the 16-inch business laptop model in question.\n\nANSWER: Please consult the current Fieldstone IT price list or client agreement for accurate pricing.","d",2.4],[10,"lookup-01","lookup","[\"15 minutes\"]","Check the specific client SLA and internal incident management policy, but typically a Critical (P1) outage requires an initial response within 15-30 minutes.","As an office worker at Fieldstone IT, I need to clarify that I am an AI assistant and not a human employee with access to real-time operational protocols or specific Service Level Agreements (SLAs) for Fieldstone IT.\n\nHowever, in standard IT service management (such as ITIL or ISO 20000), a \"whole office down\" scenario is typically classified as a **Critical (P1)** incident. The response time for such incidents is usually defined by the company's SLA with the client. Common industry standards for Critical incidents often require an **initial response within 15 to 30 minutes** and continuous en…","w",4.8],[10,"lookup-02","lookup","[\"$225\"]","Please check your specific Service Level Agreement (SLA) or contact your account manager for the exact rate.","I do not have access to Fieldstone IT's internal pricing documents or specific service agreements. After-hours rates can vary based on the client contract, the specific service required, and the time of day.\n\nPlease check your specific Service Level Agreement (SLA) or contact your account manager for the exact rate applicable to your account.\n\nANSWER: Please check your specific Service Level Agreement (SLA) or contact your account manager for the exact rate.","d",1.9],[10,"lookup-03","lookup","[\"$165\"]","Please consult the internal rate sheet or Sales team for the current business-hours project rate.","I do not have access to Fieldstone IT's internal pricing documents or current rate cards. Business-hours project rates can vary based on the specific service, client contract, and current market adjustments.\n\nPlease check the latest rate sheet in the company's internal drive or consult with the Sales/Account Management team for the most accurate and up-to-date figure.\n\nANSWER: Please consult the internal rate sheet or Sales team for the current business-hours project rate.","d",2.3],[10,"lookup-04","lookup","[\"30 days\"]","Please consult internal IT policies or your IT manager.","I do not have access to Fieldstone IT's specific internal data retention policies or backup schedules. Please consult your internal IT documentation, the company's Information Security Policy, or contact your IT manager for the exact retention period.\n\nANSWER: Please consult internal IT policies or your IT manager.","d",1.4],[10,"lookup-05","lookup","[\"sunday\", \"2 am\"]","I don't know","I do not have access to Fieldstone IT's internal schedules or specific server maintenance windows. Please check your internal IT portal, recent company emails, or contact the IT support team directly for the most accurate information.\n\nANSWER: I don't know","w",1.5],[10,"lookup-06","lookup","[\"call\"]","Verify the user's identity","The first step is to verify the user's identity through alternative means (such as a manager's confirmation, HR records, or a secondary verification method) to ensure the request is legitimate before proceeding with any account recovery actions.\n\nANSWER: Verify the user's identity","w",1.4],[10,"lookup-07","lookup","[\"1 hour\"]","Immediately (or within 24 hours, per standard best practice)","As an office worker for Fieldstone IT, I must clarify that specific internal Service Level Agreements (SLAs) for account deactivation are not provided in the current context. However, standard industry best practices and most corporate security policies typically require disabling a leaver's account **immediately** upon notification, or within **24 hours** at the absolute latest, to prevent unauthorized access.\n\nFor the exact contractual or internal policy requirement specific to Fieldstone IT, please consult the company's IT Security Policy or HR Offboarding Procedure document.\n\nANSWER: Immed…","w",2.7],[10,"lookup-08","lookup","[\"service director\"]","Information not available","As an office worker for Fieldstone IT, I must clarify that specific internal approval hierarchies for financial quotes are typically detailed in the company's internal Standard Operating Procedures (SOPs) or financial policy documents, which are not publicly available or provided in the context of this interaction. Generally, in IT service firms, quotes exceeding a certain threshold (such as $10,000) often require approval from a Senior Sales Manager, the Sales Director, or the Chief Financial Officer (CFO), depending on the company's specific governance structure. Without access to Fieldstone…","d",2.7],[10,"lookup-09","lookup","[\"3 business days\"]","Typically 2 weeks, but please verify with your specific contract or HR policy.","As an office worker for Fieldstone IT, I must clarify that specific onboarding notice periods are typically defined by individual employment contracts, local labor laws, or internal HR policies rather than a single universal rule. However, standard best practice for IT roles often requires **at least 2 weeks' notice** to allow for background checks, equipment provisioning, and system access setup.\n\nFor the most accurate and binding requirement, please consult the specific job offer letter or the Fieldstone IT HR Onboarding Policy document.\n\nANSWER: Typically 2 weeks, but please verify with you…","w",2.6],[10,"lookup-10","lookup","[\"change ticket\"]","A formally submitted and approved Change Request (CR) with specific technical details and business justification.","As an office worker for Fieldstone IT, I need to follow standard IT change management procedures. Before any firewall rule can be changed, especially one requested for immediate implementation, we must have formal authorization and documentation.\n\nThe first thing we need is a **Change Request (CR)** or a **Change Ticket** submitted through our IT service management system (like ServiceNow, Jira, etc.). This request must include:\n1. **Business Justification:** Why the change is needed.\n2. **Specific Details:** Source/destination IPs, ports, protocols, and direction.\n3. **Approval:** Sign-off…","w",4.0],[10,"triage-01","triage","\"service_desk\"","IT Support","This issue involves a malfunctioning hardware device (printer) that is experiencing physical jams and displaying error codes. This falls under the domain of IT hardware support and maintenance.\n\nANSWER: IT Support","w",1.3],[10,"triage-02","triage","\"quote\"","Procurement","The request involves pricing hardware (laptops and docks) for new employees, which falls under procurement or purchasing.\n\nANSWER: Procurement","w",1.0],[10,"triage-03","triage","\"security\"","Security","This incident describes a classic phishing attack where the user was tricked into revealing their credentials. This is a security breach that requires immediate attention from the IT security team to reset the password, investigate potential account compromise, and educate the user.\n\nANSWER: Security","r",1.4],[10,"triage-04","triage","\"onboarding\"","HR","This email concerns a new employee (paralegal) starting work, which falls under Human Resources responsibilities for onboarding and scheduling.\n\nANSWER: HR","w",1.0],[10,"triage-05","triage","\"billing\"","Billing","The email indicates a billing discrepancy or potential duplicate charge on an invoice. This falls under financial reconciliation or accounts payable issues.\n\nANSWER: Billing","r",1.2],[10,"triage-06","triage","\"service_desk\"","IT Support","The user is reporting a technical issue with a specific application (Outlook) on their hardware (laptop). This falls under the domain of IT support or help desk services.\n\nANSWER: IT Support","w",1.2],[10,"triage-07","triage","\"onboarding\"","IT","This request involves revoking user access following an employee's departure, which is a standard procedure for the IT department to handle security and account management.\n\nANSWER: IT","w",1.1],[10,"triage-08","triage","\"other\"","Business Development","This inquiry is asking about a specific event sponsorship, which typically falls under the domain of Business Development, Marketing, or General Administration rather than technical support.\n\nANSWER: Business Development","w",1.3],[10,"unknown-01","unknown","\"NOT IN VAULT\"","Price varies by brand and model; please specify the exact monitor for a quote.","As an office worker for Fieldstone IT, I do not have access to real-time inventory or specific pricing for a \"34in ultrawide monitor\" without knowing the specific brand, model, and current market conditions. Prices for 34-inch ultrawide monitors vary significantly depending on the manufacturer (e.g., Dell, LG, Samsung, ASUS), resolution (1440p vs. 4K), refresh rate, and whether it is a new or refurbished unit.\n\nTo provide an accurate quote, please specify:\n1. The preferred brand and model.\n2. Whether you require a specific warranty or support package.\n3. The quantity needed.\n\nAlternatively, I…","w",3.4],[10,"unknown-02","unknown","\"NOT IN VAULT\"","No, we do not generally support Linux desktops for clients.","As an office worker for Fieldstone IT, I can confirm that our standard support policy focuses on Windows and macOS environments for client desktops. We do not currently provide official support for Linux desktops unless a specific enterprise agreement or custom support contract has been established for that particular client.\n\nANSWER: No, we do not generally support Linux desktops for clients.","w",1.7],[10,"unknown-03","unknown","\"NOT IN VAULT\"","Unknown","I do not have access to Fieldstone IT's internal product specifications or warranty policies for the \"LT-14\" laptop. Please consult the official Fieldstone IT documentation or contact their support team for accurate warranty details.\n\nANSWER: Unknown","w",1.3],[10,"unknown-04","unknown","\"NOT IN VAULT\"","I don't have that information.","I do not have access to specific client infrastructure details or internal network configurations for Morrow & Pike. As an office worker for Fieldstone IT, I would need to check the client's service agreement or network documentation to confirm this.\n\nANSWER: I don't have that information.","w",1.4],[10,"unknown-05","unknown","\"NOT IN VAULT\"","Please contact the Fieldstone IT sales team for a specific quote.","I cannot provide a specific price quote as I am an AI assistant and do not have access to real-time inventory, current market pricing, or specific client contract details. Additionally, \"setup\" costs can vary significantly based on the specific services required (e.g., MDM enrollment, data migration, physical configuration, or custom imaging).\n\nTo get an accurate quote, please contact the Fieldstone IT sales team directly with the following details:\n1. iPad model and storage capacity (e.g., iPad 10th Gen, 64GB).\n2. Specific setup requirements (e.g., Apple Business Manager enrollment, custom wa…","d",3.3],[10,"unknown-06","unknown","\"NOT IN VAULT\"","I do not have access to Fieldstone IT's specific client SLAs or internal policies.","As an AI assistant, I do not have access to Fieldstone IT's specific internal service level agreements (SLAs) or client contracts. Response time commitments can vary significantly based on the specific service tier, contract terms, and the nature of the support request (e.g., critical outage vs. general inquiry).\n\nTo find the exact response time promised to clients outside Georgia, please consult:\n1. The specific Service Level Agreement (SLA) or Master Service Agreement (MSA) signed with the client.\n2. Fieldstone IT's official support documentation or website.\n3. The account manager or supp…","w",2.9],[11,"quote-01","quote","46542.8","$46,542.80","Working:\n1. **Find SKU**: LT-14 (business laptop 14in) is in `hardware-price-list.md`.\n * Unit price: $1,149.00\n * Setup fee per unit: $95.00\n2. **Calculate Hardware Part**:\n * Quantity: 40\n * Hardware cost = 40 * $1,149.00 = $45,960.00\n3. **Apply Discount**:\n * Check `volume-discounts.md`: Quantity 25 or more gets a 7% discount.\n * Discount amount = $45,960.00 * 0.07 = $3,217.20\n * Discounted hardware part = $45,960.00 - $3,217.20 = $42,742.80\n4. **Calculate Setup Part**:\n * Setup fees are never discounted.\n * Setup cost = 40 * $95.00 = $3,800.…","r",6.3],[11,"quote-02","quote","28760.8","$28,760.80","Working:\n1. **Identify SKU**: \"business laptop 16in\" corresponds to SKU **LT-16** in `hardware-price-list.md`.\n2. **Unit Price**: $1,399.00.\n3. **Setup Fee**: $95.00 per unit.\n4. **Quantity**: 20.\n5. **Hardware Part**: 20 units * $1,399.00 = $27,980.00.\n6. **Discount**: According to `volume-discounts.md`, a quantity of 10 to 24 receives a **4%** discount on the hardware part only.\n * Discount amount: $27,980.00 * 0.04 = $1,119.20.\n * Discounted Hardware: $27,980.00 - $1,119.20 = $26,860.80.\n7. **Setup Part**: 20 units * $95.00 = $1,900.00 (Setup fees are never discounted).\n8.…","r",5.9],[11,"quote-03","quote","11496.48","$11,496.48 (requires service director approval)","Working:\n1. **Find SKU**: DT-MINI is in the hardware price list.\n * Unit price: $899.00\n * Setup fee per unit: $95.00\n2. **Calculate Hardware Part**:\n * Quantity: 12\n * Hardware cost = 12 * $899.00 = $10,788.00\n3. **Apply Discount**:\n * Quantity is 12, which falls in the \"10 to 24\" range.\n * Discount is 4%.\n * Discount amount = $10,788.00 * 0.04 = $431.52\n * Discounted hardware part = $10,788.00 - $431.52 = $10,356.48\n4. **Calculate Setup Part**:\n * Setup fees are never discounted.\n * Setup cost = 12 * $95.00 = $1,140.00\n5. **Calculate Lin…","r",5.8],[11,"quote-04","quote","5285.76","$5,285.76","Working:\n1. **Find SKU**: DOCK-C is in the hardware price list.\n * Unit price: $219.00\n * Setup fee per unit: $10.00\n2. **Calculate Hardware Part**:\n * Quantity: 24\n * Hardware cost = 24 * $219.00 = $5,256.00\n3. **Apply Discount**:\n * Quantity is 24, which falls in the \"10 to 24\" range.\n * Discount rate: 4%\n * Discount amount = $5,256.00 * 0.04 = $210.24\n * Discounted hardware part = $5,256.00 - $210.24 = $5,045.76\n4. **Calculate Setup Part**:\n * Setup fees are never discounted.\n * Setup cost = 24 * $10.00 = $240.00\n5. **Calculate Line Tot…","r",5.8],[11,"quote-05","quote","16870.8","$16,870.80 (requires service director approval)","Working:\n1. **Identify SKU and Price:** AP-6E (Wi-Fi 6E access point) is in the hardware price list.\n * Unit price: $389.00\n * Setup fee per unit: $60.00\n2. **Calculate Hardware Part:**\n * Quantity: 40\n * Hardware cost = 40 * $389.00 = $15,560.00\n3. **Apply Volume Discount:**\n * Quantity is 40, which falls into the \"25 or more\" bracket.\n * Discount rate: 7%\n * Discount amount = $15,560.00 * 0.07 = $1,089.20\n * Discounted hardware part = $15,560.00 - $1,089.20 = $14,470.80\n4. **Calculate Setup Part:**\n * Setup fees are never discounted.\n * S…","r",5.7],[11,"quote-06","quote","5405.76","$5,405.76","Working:\n1. **Find SKU**: MON-24 is in the hardware price list.\n * Unit price: $219.00\n * Setup fee per unit: $15.00\n2. **Hardware part**: 24 units * $219.00 = $5,256.00\n3. **Discount**: Quantity is 24. According to volume discounts, 10 to 24 units get a 4% discount on the hardware part.\n * Discount amount: $5,256.00 * 0.04 = $210.24\n * Discounted hardware: $5,256.00 - $210.24 = $5,045.76\n4. **Setup part**: 24 units * $15.00 = $360.00 (Setup fees are never discounted).\n5. **Line total**: $5,045.76 + $360.00 = $5,405.76\n6. **Approval check**: Total is under $10,000, so…","r",4.7],[11,"quote-07","quote","34907.1","$34,907.10 (requires service director approval)","Working:\n1. **Identify SKU and Price:** LT-14 (business laptop 14in) is in the hardware price list.\n * Unit price: $1,149.00\n * Setup fee per unit: $95.00\n2. **Calculate Hardware Part:**\n * Quantity: 30\n * Hardware cost = 30 * $1,149.00 = $34,470.00\n3. **Apply Volume Discount:**\n * Quantity is 30, which falls into the \"25 or more\" tier.\n * Discount rate: 7%\n * Discount amount = $34,470.00 * 0.07 = $2,412.90\n * Discounted hardware part = $34,470.00 - $2,412.90 = $32,057.10\n4. **Calculate Setup Part:**\n * Setup fees are never discounted.\n * S…","r",5.9],[11,"quote-08","quote","33795.0","$33,795.00 (requires service director approval)","Working:\n1. **Find SKU**: SW-24P is in the hardware price list.\n * Unit price: $1,050.00\n * Setup fee per unit: $150.00\n2. **Calculate Hardware Part**:\n * Quantity: 30\n * Hardware cost = 30 * $1,050.00 = $31,500.00\n3. **Apply Discount**:\n * Quantity is 30, which falls into the \"25 or more\" bracket.\n * Discount rate: 7%\n * Discount amount = $31,500.00 * 0.07 = $2,205.00\n * Discounted hardware part = $31,500.00 - $2,205.00 = $29,295.00\n4. **Calculate Setup Part**:\n * Setup fees are never discounted.\n * Setup cost = 30 * $150.00 = $4,500.00\n5.…","r",5.4],[11,"quote-09","quote","9779.1","$9,779.10","Working:\n1. **Find SKU**: UPS-1500 is in the hardware price list.\n * Unit price: $329.00\n * Setup fee per unit: $20.00\n2. **Calculate Hardware Part**:\n * Quantity: 30\n * Hardware cost = 30 * $329.00 = $9,870.00\n3. **Apply Discount**:\n * Quantity is 30, which falls into the \"25 or more\" bracket.\n * Discount rate: 7%\n * Discount amount = $9,870.00 * 0.07 = $690.90\n * Discounted hardware part = $9,870.00 - $690.90 = $9,179.10\n4. **Calculate Setup Part**:\n * Setup fees are never discounted.\n * Setup cost = 30 * $20.00 = $600.00\n5. **Calculate…","r",5.7],[11,"quote-10","quote","42375.0","$42,375.00 (requires service director approval)","Working:\n1. **Identify SKU and Price:** FW-SMB (small-business firewall) is in the hardware price list.\n * Unit price: $1,250.00\n * Setup fee per unit: $250.00\n2. **Calculate Hardware Part:**\n * Quantity: 30\n * Hardware cost = 30 * $1,250.00 = $37,500.00\n3. **Apply Discount:**\n * Quantity is 30, which falls into the \"25 or more\" bracket.\n * Discount rate: 7%\n * Discount amount = $37,500.00 * 0.07 = $2,625.00\n * Discounted hardware part = $37,500.00 - $2,625.00 = $34,875.00\n4. **Calculate Setup Part:**\n * Setup fees are never discounted.\n *…","r",5.7],[11,"quote-11","quote","1988.0","$1,988.00","Working:\n1. **Find SKU**: DT-MINI is in the hardware price list.\n * Unit price: $899.00\n * Setup fee per unit: $95.00\n2. **Calculate Hardware Part**:\n * Quantity: 2\n * Hardware cost = 2 * $899.00 = $1,798.00\n3. **Apply Discount**:\n * Quantity is 2 (range 1-9).\n * Discount: None (0%).\n * Discounted hardware part = $1,798.00\n4. **Calculate Setup Part**:\n * Setup cost = 2 * $95.00 = $190.00\n * (Setup fees are never discounted).\n5. **Calculate Line Total**:\n * Total = Discounted Hardware + Setup\n * Total = $1,798.00 + $190.00 = $1,988.00…","r",4.2],[11,"quote-12","quote","34901.75","$34,901.75","Working:\n1. **Identify SKU and Price:** The item is \"business laptop 16in\", which corresponds to SKU **LT-16** in `hardware-price-list.md`.\n * Unit price: $1,399.00\n * Setup fee per unit: $95.00\n2. **Determine Quantity:** 25 units.\n3. **Calculate Hardware Part:**\n * $1,399.00 \\times 25 = \\$34,975.00$\n4. **Apply Volume Discount:**\n * According to `volume-discounts.md`, a quantity of 25 or more receives a **7%** discount on the hardware part only.\n * Discount amount: $\\$34,975.00 \\times 0.07 = \\$2,448.25$\n * Discounted Hardware: $\\$34,975.00 - \\$2,448.25 = \\$32,…","r",5.6],[11,"quote-13","quote","2982.0","$2,982.00","Working:\n1. Identify item: \"small desktop\" corresponds to SKU **DT-MINI** in `hardware-price-list.md`.\n2. Retrieve prices: Unit price is **$899.00**, Setup fee per unit is **$95.00**.\n3. Calculate cost per unit: $899.00 + $95.00 = $994.00.\n4. Calculate total for 3 units: 3 * $994.00 = $2,982.00.\n5. Check for discounts: The note references `[[volume-discounts]]` but that file is not provided in the vault notes. However, the prompt asks to use *only* the vault notes below. Since the volume discount note is not present, I cannot apply a discount. I must state the base price.\n6. Check for sp…","r",5.9],[11,"quote-14","quote","10402.56","$10,402.56","Working:\n1. **Identify SKU and Price:** From `hardware-price-list.md`, AP-6E (Wi-Fi 6E access point) has a unit price of **$389.00** and a setup fee of **$60.00** per unit.\n2. **Calculate Hardware Part:** Quantity is 24.\n $24 \\times \\$389.00 = \\$9,336.00$\n3. **Apply Discount:** From `volume-discounts.md`, a quantity of 24 falls into the \"10 to 24\" bracket, which has a **4%** discount on the hardware part only.\n Discount amount: $\\$9,336.00 \\times 0.04 = \\$373.44$\n Discounted Hardware: $\\$9,336.00 - \\$373.44 = \\$8,962.56$\n4. **Calculate Setup Part:** Setup fees are never discounted…","r",5.7],[11,"quote-15","quote","29000.0","NOT IN VAULT, ask the Service Director","e-line.md` SOP says \"Apply the discount from [[volume-discounts]]\". Without the specific discount tiers, I cannot calculate the discounted hardware part.\n * *Correction*: Let me re-read the vault notes carefully.\n * `company.md`: \"Use only the vault notes below.\"\n * `hardware-price-list.md`: \"Discounts: [[volume-discounts]].\"\n * `sops/quote-a-hardware-line.md`: \"3. Apply the discount from [[volume-discounts]] to the hardware part only.\"\n * The note `volume-discounts` is **not** present in the provided text.\n * The rule in `company.md` states: \"If the notes do not…","d",10.3],[11,"quote-16","quote","11952.0","$11,952.00","Working:\n1. **Identify SKU**: \"business laptop 16in\" corresponds to SKU **LT-16** in `hardware-price-list.md`.\n2. **Unit Price**: $1,399.00.\n3. **Setup Fee**: $95.00 per unit.\n4. **Quantity**: 8.\n5. **Hardware Part**: 8 units * $1,399.00 = $11,192.00.\n6. **Discount**: Check `volume-discounts.md`. Quantity 8 falls in the \"1 to 9\" range, which has **no discount**.\n7. **Discounted Hardware**: $11,192.00.\n8. **Setup Part**: 8 units * $95.00 = $760.00.\n9. **Line Total**: $11,192.00 (hardware) + $760.00 (setup) = $11,952.00.\n10. **Approval Check**: The total is over $10,000, so it requires…","r",4.8],[11,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7","Working:\n1. Identify the scenario: \"A whole office is down.\"\n2. Consult `policies/response-times.md`.\n3. Locate the row for Priority P1, which is defined as \"whole office down, or a security incident\".\n4. Read the \"First response\" column for P1: \"15 minutes, 24/7\".\n\nANSWER: 15 minutes, 24/7","r",2.7],[11,"lookup-02","lookup","[\"$225\"]","$225 per hour","Working:\n1. Consult `labor-rates.md`.\n2. Locate the section for \"After hours, weekends and holidays\".\n3. Extract the rate: **$225 per hour**.\n\nANSWER: $225 per hour","r",1.8],[11,"lookup-03","lookup","[\"$165\"]","$165 per hour","Working:\n1. Consult `labor-rates.md`.\n2. Locate the section for \"Project work, business hours (Mon to Fri, 8 am to 6 pm)\".\n3. Extract the rate: **$165 per hour**.\n\nANSWER: $165 per hour","r",1.7],[11,"lookup-04","lookup","[\"30 days\"]","30 days","Working:\n1. Consult the vault notes provided.\n2. Locate the section on backups in `policies/backups.md`.\n3. The note states: \"Backups are kept for **30 days**.\"\n\nANSWER: 30 days","r",1.6],[11,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am","Working:\n1. Scan vault notes for \"server maintenance window\".\n2. Locate `policies/patching.md`.\n3. Find the line: \"Servers: patched in the maintenance window, **Sunday 2 am to 5 am**.\"\n\nANSWER: Sunday 2 am to 5 am","r",1.6],[11,"lookup-06","lookup","[\"call\"]","Verify identity first by calling the user back on the phone number in the client note.","Working:\n1. Identify the relevant runbook for an MFA lockout.\n2. Locate `sops/mfa-lockout.md`.\n3. Read step 1: \"Verify identity first: call the user back on the phone number in the client note.\"\n4. Note the constraint: \"Never reset on the strength of an email or an inbound call alone.\"\n\nANSWER: Verify identity first by calling the user back on the phone number in the client note.","r",2.4],[11,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour","Working:\n1. Refer to the note `sops/user-offboarding.md`.\n2. Step 1 states: \"Disable the account **within 1 hour** of the client's request.\"\n\nANSWER: Within 1 hour","r",1.8],[11,"lookup-08","lookup","[\"service director\"]","The service director","Working:\n1. Check `policies/approvals.md`: \"Any quote with a line or total over **$10,000**: the service director approves.\"\n2. Check `company.md`: \"Quotes over $10,000 ... go to the service director.\"\n3. Check `people.md`: Service director owns \"quotes over $10,000\".\n\nANSWER: The service director","r",2.4],[11,"lookup-09","lookup","[\"3 business days\"]","3 business days","Working:\n1. Refer to the note `sops/new-user-onboarding.md`.\n2. The first line states: \"Needs at least **3 business days** notice from the client.\"\n\nANSWER: 3 business days","r",2.1],[11,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner and approved by the service desk lead.","Working:\n1. **Identify Client:** Brightwater Dental.\n2. **Identify Action:** Firewall rule change.\n3. **Consult `clients/brightwater-dental.md`:** \"Every firewall change needs a change ticket signed by the practice owner before work starts.\"\n4. **Consult `policies/approvals.md`:** \"Any change to a client firewall: needs a change ticket first, approved by the service desk lead.\"\n5. **Synthesize:** The specific client note requires the ticket to be *signed by the practice owner*. The general policy requires the ticket to be *approved by the service desk lead*. Both conditions must be met be…","r",3.3],[11,"triage-01","triage","\"service_desk\"","service_desk","Working:\n1. **Analyze the email content**: The user reports that a printer is \"keeps jamming\" and \"shows an error.\"\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: \"reports something broken or not working: a device, printer, email, Wi-Fi, an app\"\n * `quote`: \"asks for a price...\" (No)\n * `security`: \"reports a suspicious email...\" (No)\n * `onboarding`: \"announces a new starter...\" (No)\n * `billing`: \"asks about an invoice...\" (No)\n * `other`: \"anything else...\" (No)\n3. **Match**: The email explicitly mentions a printer that is not working (j…","r",3.5],[11,"triage-02","triage","\"quote\"","quote","Working:\n1. **Analyze the email content**: The user is asking to \"price 8 new laptops and docks\".\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: Reports something broken? No.\n * `quote`: Asks for a price on hardware or project work? Yes.\n * `security`: Reports suspicious activity? No.\n * `onboarding`: Announces a new starter? The email mentions \"new hires\" but the primary action requested is pricing hardware, not just announcing the start. The SOP for `onboarding` is for announcing a starter/leaver. The SOP for `quote` is for asking for a price on har…","r",3.9],[11,"triage-03","triage","\"security\"","security","Working:\n1. **Analyze the email content**: The user states they \"clicked a link in an email\" and \"entered my password\" after receiving a message about their mailbox being full.\n2. **Match against SOP `route-an-email.md`**:\n * `service_desk`: Reports something broken? No, this is a security incident.\n * `quote`: Asks for a price? No.\n * `security`: \"reports a suspicious email, a possible phishing link, a hacked account or a lost device with company data\". The user clicked a link and entered credentials, which fits the description of a \"possible phishing link\" or compromised acc…","r",3.7],[11,"triage-04","triage","\"onboarding\"","onboarding","Working:\n1. **Analyze the email content**: The email states, \"We have a new paralegal starting Monday, Ana Ruiz.\"\n2. **Identify the intent**: The email announces a new starter (a new employee joining the client).\n3. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: Reports something broken? No.\n * `quote`: Asks for a price? No.\n * `security`: Reports suspicious activity? No.\n * `onboarding`: \"announces a new starter or a leaver\"? **Yes**.\n * `billing`: Asks about invoices? No.\n * `other`: Anything else? No, it fits the specific `onboarding` categ…","r",3.1],[11,"triage-05","triage","\"billing\"","billing","Working:\n1. **Analyze the email content**: The user states, \"Our September invoice looks like it charged us twice.\"\n2. **Identify the intent**: The email is inquiring about an invoice and a potential billing error (double charge).\n3. **Consult the SOP (`sops/route-an-email.md`)**:\n * `service_desk`: Reports something broken (device, printer, etc.). -> No.\n * `quote`: Asks for a price. -> No.\n * `security`: Reports suspicious email/phishing/hacked account. -> No.\n * `onboarding`: New starter/leaver. -> No.\n * `billing`: \"asks about an invoice, a payment or the monthl…","r",3.2],[11,"triage-06","triage","\"service_desk\"","service_desk","Working:\n1. **Analyze the email content**: \"Outlook won't open on my laptop since this morning.\"\n2. **Identify the issue**: The user is reporting that a specific application (Outlook) is not working on a device (laptop).\n3. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: \"reports something broken or not working: a device, printer, email, Wi-Fi, an app\"\n * `quote`: asks for a price... (No)\n * `security`: reports a suspicious email... (No)\n * `onboarding`: announces a new starter... (No)\n * `billing`: asks about an invoice... (No)\n * `other`: any…","r",3.4],[11,"triage-07","triage","\"onboarding\"","onboarding","Working:\n1. **Analyze the email content**: \"Jim left the company today, please shut off his access.\"\n2. **Identify key facts**:\n * \"Jim left the company\" indicates a leaver.\n * \"shut off his access\" is the required action.\n3. **Consult SOP `sops/route-an-email.md`**:\n * `service_desk`: Reports something broken/not working. (Not applicable, this is a personnel change).\n * `quote`: Asks for a price. (Not applicable).\n * `security`: Reports suspicious email, phishing, hacked account, or lost device with data. (Not applicable, this is a standard offboarding request, not…","r",4.6],[11,"triage-08","triage","\"other\"","other","Working:\n1. **Analyze the email content**: The email asks, \"Do you sponsor the chamber of commerce golf day?\"\n2. **Evaluate against SOP queues** (`sops/route-an-email.md`):\n * `service_desk`: No, it does not report a broken device or system.\n * `quote`: No, it does not ask for a price on hardware or project work.\n * `security`: No, it does not report a security incident.\n * `onboarding`: No, it does not announce a new starter or leaver.\n * `billing`: No, it does not ask about invoices or payments.\n * `other`: The SOP defines this queue for \"anything else: jobs,…","r",3.5],[11,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service director","Working:\n1. Check `hardware-price-list.md` for a 34in ultrawide monitor.\n2. The list contains: LT-14, LT-16, DT-MINI, MON-24, MON-27, DOCK-C, AP-6E, SW-24P, FW-SMB, UPS-1500.\n3. There is no entry for a 34in ultrawide monitor.\n4. According to `hardware-price-list.md`: \"Anything not on this list is a special order: it is not priced here; send it to the service director.\"\n5. According to `company.md`: \"if the answer is not in this vault, say so and name who to ask.\"\n\nANSWER: NOT IN VAULT, ask the service director","r",3.4],[11,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the Service desk lead","I need to check the vault notes for information about Linux desktop support.\n\nLooking through the provided notes:\n- `company.md`: Mentions \"managed IT for small businesses (help desk, devices, networks, backups, security)\" but does not specify operating systems.\n- `policies/response-times.md`: No mention of OS support.\n- `labor-rates.md`: No mention of OS support.\n- `sops/answer-a-runbook-question.md`: Instructs to find the note covering it.\n- `people.md`: No mention of OS support.\n- `sops/quote-a-hardware-line.md`: No mention of OS support.\n- `sops/route-an-email.md`: No mention of OS support…","r",5.5],[11,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the Service Director","ask\". The most appropriate person for product specifications/warranty not in the standard price list is likely the Service Director or the vendor, but within the company structure, the Service Director is the escalation point for non-standard items or approvals. Let's look at `company.md`: \"Quotes over $10,000 and anything touching security go to the service director.\" It doesn't explicitly say who to ask for warranty info. However, standard practice in these demos is that if it's not in the vault, you ask the **Service Director** or **Service Desk Lead**. Given the strict instruction \"If the…","r",9.8],[11,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead","Working:\n1. I searched the vault notes for information regarding \"Morrow & Pike Law\" and their network or internet connectivity.\n2. The note `clients/morrow-and-pike-law.md` states: \"9 staff. Documents live in Microsoft 365 only; no on-site server.\" It also mentions licensing for new users.\n3. The note `policies/backups.md` discusses data backups for servers and Microsoft 365, not internet connectivity.\n4. The note `hardware-price-list.md` lists hardware items but does not specify client configurations.\n5. None of the provided notes mention whether Morrow & Pike has a backup internet line…","r",5.9],[11,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service director","Working:\n1. **Check SKU**: The request is for \"iPads\". I need to find the SKU for iPads in the `hardware-price-list.md`.\n2. **Review Price List**: The `hardware-price-list.md` contains the following SKUs: LT-14, LT-16, DT-MINI, MON-24, MON-27, DOCK-C, AP-6E, SW-24P, FW-SMB, UPS-1500.\n3. **Result**: There is no SKU for iPads in the vault.\n4. **Rule Application**: According to `sops/quote-a-hardware-line.md` step 1: \"If it is not there, stop: it is a special order for the service director.\" Also, `company.md` states: \"if the answer is not in this vault, say so and name who to ask.\"\n\nANSWER:…","r",3.8],[11,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the Service Director","provided in the vault notes. The prompt says \"name who to ask from [[people]]\" in the SOP, but `[[people]]` is missing. Looking at `company.md`, it mentions the \"service desk lead\" and \"service director\". Usually, policy questions go to the lead or director. Given the SOP says \"name who to ask from [[people]]\" and that file is missing, I should look for the most senior person mentioned for policy/escalation. `company.md` says \"The worker reports to the service desk lead.\" It also says \"Quotes... go to the service director.\" Since this is a policy/service scope question, the Service Director is…","r",10.0],[12,"quote-01","quote","46542.8","$46,542.80","Working check:\n1. Hardware part: 40 * $1,149.00 = $45,960.00\n2. Discount (7% for qty 25+): $45,960.00 * 0.93 = $42,742.80\n3. Setup part: 40 * $95.00 = $3,800.00\n4. Line total: $42,742.80 + $3,800.00 = $46,542.80\n\nANSWER: $46,542.80","r",7.2],[12,"quote-02","quote","28760.8","$28,760.80","Working check:\n1. SKU LT-16 (business laptop 16in) found in `hardware-price-list.md`.\n2. Unit price: $1,399.00. Setup fee: $95.00.\n3. Quantity: 20.\n4. Discount tier (10-24 units): 4% off hardware only (`volume-discounts.md`).\n5. Hardware subtotal: 20 * $1,399.00 = $27,980.00.\n6. Discounted hardware: $27,980.00 * 0.96 = $26,860.80.\n7. Setup subtotal: 20 * $95.00 = $1,900.00 (no discount).\n8. Line total: $26,860.80 + $1,900.00 = $28,760.80.\n9. Approval check: Total is over $10,000, so it requires service director approval, but the question asks for the price of the line.\n\nANSWER: $28,760.80","r",9.5],[12,"quote-03","quote","11496.48","$11,496.48","is highly likely I am expected to catch the setup fee error. The \"Use these exact results\" likely applies to the arithmetic operations that *were* correct (the hardware part), or it's a trap to see if I blindly follow bad data.\n However, often in these LLM evals, if the user provides \"Results\", they are simulating the calculator output. If I made a mistake in the CALC line, the \"Results\" reflect that mistake. The instruction \"Recheck your working\" is the key. It tells me to look at the vault again.\n \n Vault check:\n DT-MINI: $899.00, Setup $95.00.\n My previous calc used $15.00.\n The…","r",27.5],[12,"quote-04","quote","5285.76","$5,285.76","ANSWER: $5,285.76","r",4.4],[12,"quote-05","quote","16870.8","$16,870.80 (requires service director approval)","Working check:\n1. SKU AP-6E found in `hardware-price-list.md`: Unit price $389.00, Setup fee $60.00.\n2. Quantity 40 falls into the \"25 or more\" bracket in `volume-discounts.md`, so a 7% discount applies to the hardware part only.\n3. Hardware part: 40 * $389.00 = $15,560.00.\n4. Discounted hardware: $15,560.00 * (1 - 0.07) = $15,560.00 * 0.93 = $14,470.80.\n5. Setup part: 40 * $60.00 = $2,400.00 (never discounted).\n6. Line total: $14,470.80 + $2,400.00 = $16,870.80.\n7. Approval check: The line total is over $10,000, so it requires service director approval per `sops/quote-a-hardware-line.md` and…","r",8.7],[12,"quote-06","quote","5405.76","$5,405.76","Working:\n1. SKU MON-24 is in the price list. Unit price $219.00, setup fee $15.00.\n2. Quantity is 24.\n3. Volume discount for 10-24 units is 4%.\n4. Hardware part: 24 * $219.00 = $5,256.00.\n5. Discount amount: $5,256.00 * 4% = $210.24.\n6. Discounted hardware part: $5,256.00 - $210.24 = $5,045.76.\n7. Setup part: 24 * $15.00 = $360.00 (never discounted).\n8. Line total: $5,045.76 + $360.00 = $5,405.76.\n9. Line total is under $10,000, so no service director approval needed.\n\nANSWER: $5,405.76","r",6.6],[12,"quote-07","quote","34907.1","$34,907.10","ANSWER: $34,907.10","r",5.2],[12,"quote-08","quote","33795.0","$33,795.00","ANSWER: $33,795.00","r",3.0],[12,"quote-09","quote","9779.1","$9,779.10","Working:\n1. SKU UPS-1500 is in the price list. Unit price $329.00, setup fee $20.00.\n2. Quantity is 30.\n3. Hardware part: 30 * $329.00 = $9,870.00.\n4. Volume discount for 25 or more is 7%.\n5. Discount amount: $9,870.00 * 0.07 = $690.90.\n6. Discounted hardware part: $9,870.00 - $690.90 = $9,179.10.\n7. Setup part: 30 * $20.00 = $600.00 (never discounted).\n8. Line total: $9,179.10 + $600.00 = $9,779.10.\n9. Check approval: $9,779.10 is not over $10,000, so no service director approval needed.\n\nANSWER: $9,779.10","r",8.2],[12,"quote-10","quote","42375.0","$42,375.00","ANSWER: $42,375.00","r",5.2],[12,"quote-11","quote","1988.0","$1,988.00","Working:\n1. SKU DT-MINI is in the price list.\n2. Quantity is 2.\n3. Discount check: Quantity 2 falls in the \"1 to 9\" range, so discount is none (0%).\n4. Hardware part = 2 * $899.00 = $1,798.00.\n5. Setup part = 2 * $95.00 = $190.00.\n6. Line total = $1,798.00 + $190.00 = $1,988.00.\n7. Approval check: $1,988.00 is not over $10,000, so no service director approval needed.\n\nANSWER: $1,988.00","r",4.2],[12,"quote-12","quote","34901.75","$34,901.75","Working check:\n1. SKU LT-16 (business laptop 16in) found in `hardware-price-list.md`.\n - Unit price: $1,399.00\n - Setup fee: $95.00\n2. Quantity is 25.\n3. Discount from `volume-discounts.md` for 25+ units is 7% on hardware only.\n4. Hardware part: 25 * $1,399.00 = $34,975.00\n5. Discounted hardware: $34,975.00 * (1 - 0.07) = $34,975.00 * 0.93 = $32,526.75\n6. Setup part: 25 * $95.00 = $2,375.00 (never discounted)\n7. Line total: $32,526.75 + $2,375.00 = $34,901.75\n8. Approval check: Line total is over $10,000, so it requires service director approval, but the question asks for the price of the…","r",9.2],[12,"quote-13","quote","2982.0","$2,982.00","Working:\n1. Item: Small desktop (SKU DT-MINI).\n2. Unit price: $899.00.\n3. Setup fee per unit: $95.00.\n4. Quantity: 3.\n5. Total per unit: $899.00 + $95.00 = $994.00.\n6. Total line cost: 3 * $994.00 = $2,982.00.\n7. Note: The vault references `[[volume-discounts]]` but does not provide the discount rules in the available notes. Therefore, no discount can be applied or guessed. The calculation is based on the standard list prices.\n\nANSWER: $2,982.00","r",11.2],[12,"quote-14","quote","10402.56","$10,402.56","Working check:\n1. Hardware part: 24 * $389.00 = $9,336.00\n2. Discount (4% for 10-24 units): $9,336.00 * 0.96 = $8,962.56\n3. Setup part: 24 * $60.00 = $1,440.00\n4. Line total: $8,962.56 + $1,440.00 = $10,402.56\n\nThe line total is over $10,000, so it requires service director approval, but the question asks for the line total.\n\nANSWER: $10,402.56","r",8.4],[12,"quote-15","quote","29000.0","NOT IN VAULT, ask the Service director","n the provided vault notes.\n * The SOP `answer-a-runbook-question` says: \"If no note covers it, reply 'Not in the vault' and name who to ask from [[people]].\"\n * However, the SOP `quote-a-hardware-line` step 3 says \"Apply the discount from [[volume-discounts]] to the hardware part only.\"\n * Let's check if there is any other information about discounts. The `hardware-price-list` note says \"Discounts: [[volume-discounts]].\"\n * Since the specific discount rates are not provided in the vault notes, I cannot calculate the final price accurately without guessing the discount perc…","d",9.3],[12,"quote-16","quote","11952.0","$11,952.00","Working check:\n1. **SKU**: LT-16 (business laptop 16in).\n2. **Unit Price**: $1,399.00.\n3. **Setup Fee**: $95.00.\n4. **Quantity**: 8.\n5. **Discount**: 0% (quantity 1-9).\n6. **Hardware Part**: 8 * $1,399.00 = $11,192.00.\n7. **Setup Part**: 8 * $95.00 = $760.00.\n8. **Line Total**: $11,192.00 + $760.00 = $11,952.00.\n9. **Approval Check**: The line total is over $10,000, so it requires service director approval, but the question asks for the price of the line.\n\nANSWER: $11,952.00","r",8.3],[12,"lookup-01","lookup","[\"15 minutes\"]","15 minutes","Working:\n1. Identify the scenario: \"A whole office is down.\"\n2. Consult `policies/response-times.md`.\n3. Locate the row for Priority P1, which is defined as \"whole office down, or a security incident\".\n4. Read the \"First response\" column for P1: \"15 minutes, 24/7\".\n\nANSWER: 15 minutes","r",2.8],[12,"lookup-02","lookup","[\"$225\"]","$225 per hour","CALC: 225\n\nANSWER: $225 per hour","r",2.1],[12,"lookup-03","lookup","[\"$165\"]","$165 per hour","Based on the note `labor-rates.md`:\n\n- Project work, business hours (Mon to Fri, 8 am to 6 pm): **$165 per hour**.\n\nANSWER: $165 per hour","r",1.4],[12,"lookup-04","lookup","[\"30 days\"]","30 days","Based on the vault notes provided:\n\n1. Locate the section on backups in `policies/backups.md`.\n2. The note states: \"Backups are kept for **30 days**.\"\n\nANSWER: 30 days","r",1.6],[12,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am","Based on the note `policies/patching.md`:\n- Servers: patched in the maintenance window, **Sunday 2 am to 5 am**.\n\nANSWER: Sunday 2 am to 5 am","r",1.2],[12,"lookup-06","lookup","[\"call\"]","Verify identity by calling the user back on the phone number in the client note.","Based on the runbook for MFA lockout (`sops/mfa-lockout.md`), the first step is to verify the user's identity.\n\n1. **Verify identity first:** Call the user back on the phone number listed in the client note.\n2. Do not reset based on an email or inbound call alone.\n\nANSWER: Verify identity by calling the user back on the phone number in the client note.","r",2.3],[12,"lookup-07","lookup","[\"1 hour\"]","within 1 hour","Working:\n1. Check `sops/user-offboarding.md`.\n2. Step 1 states: \"Disable the account **within 1 hour** of the client's request.\"\n\nANSWER: within 1 hour","r",1.9],[12,"lookup-08","lookup","[\"service director\"]","The service director","Based on the vault notes:\n\n1. **policies/approvals.md** states: \"Any quote with a line or total over **$10,000**: the service director approves.\"\n2. **people.md** lists the Service director as owning \"quotes over $10,000\".\n3. **company.md** states: \"Quotes over $10,000 ... go to the service director.\"\n\nANSWER: The service director","r",2.7],[12,"lookup-09","lookup","[\"3 business days\"]","3 business days","Based on the note `sops/new-user-onboarding.md`, the runbook states: \"Needs at least **3 business days** notice from the client.\"\n\nANSWER: 3 business days","r",2.1],[12,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner and approved by the service desk lead.","Based on the vault notes, here is the working:\n\n1. **Identify the client:** Brightwater Dental.\n2. **Identify the action:** Firewall rule change.\n3. **Check `clients/brightwater-dental.md`:** \"Every firewall change needs a change ticket signed by the practice owner before work starts.\"\n4. **Check `policies/approvals.md`:** \"Any change to a client firewall: needs a change ticket first, approved by the service desk lead.\"\n5. **Synthesize:** The specific client note requires the ticket to be signed by the practice owner. The general policy requires the ticket to be approved by the service de…","r",3.8],[12,"triage-01","triage","\"service_desk\"","service_desk","The email reports a device (printer) that is broken or not working (jamming, showing an error).\n\nAccording to the SOP `sops/route-an-email.md`:\n- **service_desk**: reports something broken or not working: a device, printer, email, Wi-Fi, an app\n\nThis matches the `service_desk` queue.\n\nANSWER: service_desk","r",2.2],[12,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (\"price 8 new laptops and docks\").\n\nAccording to the SOP `sops/route-an-email.md`:\n- **quote**: asks for a price on hardware or project work.\n\nThis matches the \"quote\" queue criteria.\n\nANSWER: quote","r",1.6],[12,"triage-03","triage","\"security\"","security","The email describes a user clicking a suspicious link (phishing attempt) and entering their password.\n\nAccording to the SOP `sops/route-an-email.md`:\n- **security** queue is used when the email \"reports a suspicious email, a possible phishing link, a hacked account or a lost device with company data\".\n\nThis matches the \"possible phishing link\" and \"hacked account\" criteria.\n\nANSWER: security","r",1.9],[12,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter (\"new paralegal starting Monday\").\n\nAccording to the SOP `sops/route-an-email.md`:\n- **onboarding** queue is used when the email \"announces a new starter or a leaver\".\n\nThis matches the email content perfectly.\n\nANSWER: onboarding","r",1.6],[12,"triage-05","triage","\"billing\"","billing","The email states: \"Our September invoice looks like it charged us twice.\"\n\n1. **Analyze the content**: The user is questioning an invoice and a potential double charge.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: Reports something broken (device, printer, etc.). -> No.\n * `quote`: Asks for a price. -> No.\n * `security`: Reports suspicious email/phishing/hacked account. -> No.\n * `onboarding`: New starter/leaver. -> No.\n * `billing`: Asks about an invoice, a payment or the monthly plan. -> **Yes**. The email explicitly mentions an \"invoice\" and…","r",3.5],[12,"triage-06","triage","\"service_desk\"","service_desk","The email reports that an application (Outlook) is not working on a device (laptop).\n\nAccording to the SOP `sops/route-an-email.md`:\n- **service_desk**: \"reports something broken or not working: a device, printer, email, Wi-Fi, an app\"\n\nThis matches the `service_desk` queue.\n\nANSWER: service_desk","r",1.9],[12,"triage-07","triage","\"onboarding\"","onboarding","Working:\n1. Analyze the email content: \"Jim left the company today, please shut off his access.\"\n2. Identify the key event: An employee has left the company (a leaver).\n3. Consult the SOP `sops/route-an-email.md`.\n4. Check the `onboarding` queue definition: \"announces a new starter or a leaver\".\n5. The email announces a leaver.\n6. Therefore, the correct queue is `onboarding`.\n\nANSWER: onboarding","r",2.4],[12,"triage-08","triage","\"other\"","other","The email asks about sponsorship for a specific event (chamber of commerce golf day).\n\n1. Check `service_desk`: Not a broken device or system.\n2. Check `quote`: Not asking for a price on hardware or project work.\n3. Check `security`: Not a security incident.\n4. Check `onboarding`: Not about a new starter or leaver.\n5. Check `billing`: Not about an invoice or payment.\n6. Check `other`: The SOP defines `other` as \"anything else: jobs, vendors, events\". A sponsorship inquiry for an event fits here.\n\nANSWER: other","r",2.5],[12,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service director","The hardware price list contains the following monitor SKUs:\n- MON-24: monitor 24in\n- MON-27: monitor 27in\n\nThere is no entry for a 34in ultrawide monitor in the vault notes. According to the rules in `company.md` and `hardware-price-list.md`, items not on the list are special orders and must be sent to the service director.\n\nANSWER: NOT IN VAULT, ask the service director","r",2.9],[12,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the Service desk lead","I need to check the vault notes to see if there is any information about Linux desktop support.\n\n1. **company.md**: Mentions \"managed IT for small businesses (help desk, devices, networks, backups, security)\". It does not specify operating systems.\n2. **policies/response-times.md**: Discusses response times, not supported OS.\n3. **labor-rates.md**: Discusses billing rates.\n4. **sops/answer-a-runbook-question.md**: Instructs to find the note covering the question.\n5. **people.md**: Lists roles and escalation paths.\n6. **sops/quote-a-hardware-line.md**: Discusses hardware pricing.\n7. **so…","r",5.9],[12,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead","The vault notes provided do not contain any information regarding warranties for the LT-14 laptop or any other hardware.\n\n1. **Check `hardware-price-list.md`**: Lists SKU, Description, Unit price, and Setup fee. No warranty information.\n2. **Check `company.md`**: Describes services and reporting structure. No warranty information.\n3. **Check `sops/quote-a-hardware-line.md`**: Describes pricing calculation. No warranty information.\n4. **Check `clients/brightwater-dental.md`**: Client-specific details. No warranty information.\n5. **Check `volume-discounts.md`**: Discount rules. No warranty…","r",6.0],[12,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead","CALC: 1 (checking vault notes for \"backup internet line\" or \"secondary internet\" for Morrow & Pike)\n\nThe vault notes for `clients/morrow-and-pike-law.md` state:\n- 9 staff.\n- Documents live in Microsoft 365 only; no on-site server.\n- Never move or delete client files without written approval.\n- Licence for new users: Microsoft 365 Business Standard.\n\nThe note `policies/backups.md` discusses data backups (30 days retention), not internet connectivity.\nThe note `company.md` mentions managed IT services including networks, but does not list specific client infrastructure details like backup intern…","r",6.5],[12,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT - ask the service director","The previous calculation was a placeholder because the item is not in the vault.\n\n1. Check [[hardware-price-list]] for \"iPad\".\n2. The list contains: LT-14, LT-16, DT-MINI, MON-24, MON-27, DOCK-C, AP-6E, SW-24P, FW-SMB, UPS-1500.\n3. \"iPad\" is not on the list.\n4. [[hardware-price-list]] states: \"Anything not on this list is a special order: it is not priced here; send it to the service director.\"\n5. [[sops/quote-a-hardware-line]] Step 1 states: \"If it is not there, stop: it is a special order for the service director.\"\n\nANSWER: NOT IN VAULT - ask the service director","r",5.6],[12,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service director","CALC: 1 (placeholder to satisfy format, no arithmetic required)\n\nThe vault notes state that Fieldstone IT is located in Decatur, Georgia, and serves \"Clients within the metro area\" (company.md). The response times policy (policies/response-times.md) applies to \"managed clients\" but does not specify terms for clients outside Georgia. Since the company's scope is limited to the metro area and no policy exists for out-of-state clients, this information is not in the vault.\n\nANSWER: NOT IN VAULT, ask the service director","r",5.0],[13,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",1.3],[13,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",0.6],[13,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.6],[13,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",0.7],[13,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",0.6],[13,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",0.6],[13,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",0.6],[13,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",0.6],[13,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",0.7],[13,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",0.6],[13,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",0.6],[13,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",0.6],[13,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",0.6],[13,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",0.6],[13,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",0.7],[13,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",0.7],[13,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7","Working:\n1. Identify the scenario: \"A whole office is down.\"\n2. Consult `policies/response-times.md`.\n3. Locate the row for Priority P1, which is defined as \"whole office down, or a security incident\".\n4. Read the \"First response\" column for P1: \"15 minutes, 24/7\".\n\nANSWER: 15 minutes, 24/7","r",2.6],[13,"lookup-02","lookup","[\"$225\"]","$225 per hour","Working:\n1. Consult `labor-rates.md`.\n2. Locate the section for \"After hours, weekends and holidays\".\n3. Extract the rate: **$225 per hour**.\n\nANSWER: $225 per hour","r",2.7],[13,"lookup-03","lookup","[\"$165\"]","$165 per hour","Working:\n1. Consult `labor-rates.md`.\n2. Locate the section for \"Project work, business hours (Mon to Fri, 8 am to 6 pm)\".\n3. Extract the rate: **$165 per hour**.\n\nANSWER: $165 per hour","r",2.7],[13,"lookup-04","lookup","[\"30 days\"]","30 days","Working:\n1. Scan vault notes for \"backups\" and retention periods.\n2. Locate `policies/backups.md`.\n3. Find the line: \"Backups are kept for **30 days**.\"\n\nANSWER: 30 days","r",2.4],[13,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am","Working:\n1. Scan vault notes for \"server maintenance window\".\n2. Locate `policies/patching.md`.\n3. Find the line: \"Servers: patched in the maintenance window, **Sunday 2 am to 5 am**.\"\n\nANSWER: Sunday 2 am to 5 am","r",2.8],[13,"lookup-06","lookup","[\"call\"]","Verify identity first by calling the user back on the phone number in the client note.","Working:\n1. Identify the relevant runbook for an MFA lockout.\n2. Locate `sops/mfa-lockout.md`.\n3. Read step 1: \"Verify identity first: call the user back on the phone number in the client note.\"\n4. Note the constraint: \"Never reset on the strength of an email or an inbound call alone.\"\n\nANSWER: Verify identity first by calling the user back on the phone number in the client note.","r",3.3],[13,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour","Working:\n1. Refer to the note `sops/user-offboarding.md`.\n2. Step 1 states: \"Disable the account **within 1 hour** of the client's request.\"\n\nANSWER: Within 1 hour","r",2.5],[13,"lookup-08","lookup","[\"service director\"]","The service director","Working:\n1. Check `policies/approvals.md`: \"Any quote with a line or total over **$10,000**: the service director approves.\"\n2. Check `company.md`: \"Quotes over $10,000 ... go to the service director.\"\n3. Check `people.md`: Service director owns \"quotes over $10,000\".\n\nANSWER: The service director","r",3.0],[13,"lookup-09","lookup","[\"3 business days\"]","3 business days","Working:\n1. Refer to the note `sops/new-user-onboarding.md`.\n2. The first line states: \"Needs at least **3 business days** notice from the client.\"\n\nANSWER: 3 business days","r",2.9],[13,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner and approved by the service desk lead.","Working:\n1. **Identify Client:** Brightwater Dental.\n2. **Identify Action:** Firewall rule change.\n3. **Consult `clients/brightwater-dental.md`:** \"Every firewall change needs a change ticket signed by the practice owner before work starts.\"\n4. **Consult `policies/approvals.md`:** \"Any change to a client firewall: needs a change ticket first, approved by the service desk lead.\"\n5. **Synthesize:** The specific client note requires the ticket to be *signed by the practice owner*. The general policy requires the ticket to be *approved by the service desk lead*. Both conditions must be met be…","r",3.9],[13,"triage-01","triage","\"service_desk\"","service_desk","Working:\n1. **Analyze the email content**: The user reports that a printer is \"keeps jamming\" and \"shows an error.\"\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: \"reports something broken or not working: a device, printer, email, Wi-Fi, an app\"\n * `quote`: \"asks for a price...\" (No)\n * `security`: \"reports a suspicious email...\" (No)\n * `onboarding`: \"announces a new starter...\" (No)\n * `billing`: \"asks about an invoice...\" (No)\n * `other`: \"anything else...\" (No)\n3. **Match**: The email explicitly mentions a printer that is not working (j…","r",4.3],[13,"triage-02","triage","\"quote\"","quote","Working:\n1. Analyze the email content: \"Can you price 8 new laptops and docks for our new hires?\"\n2. Identify the intent: The user is requesting a price for hardware (laptops and docks).\n3. Consult the SOP `sops/route-an-email.md`:\n - `service_desk`: Reports something broken. (No)\n - `quote`: Asks for a price on hardware or project work. (Yes)\n - `security`: Reports suspicious activity. (No)\n - `onboarding`: Announces a new starter or leaver. (The email mentions \"new hires\" but the primary action requested is pricing hardware, not just announcing the start. The SOP for `onboarding` is…","r",6.1],[13,"triage-03","triage","\"security\"","security","Working:\n1. **Analyze the email content**: The user states they \"clicked a link in an email\" and \"entered my password\" after receiving a message about their mailbox being full.\n2. **Match against SOP `sops/route-an-email.md`**:\n * `service_desk`: Reports something broken? No, this is a security incident.\n * `quote`: Asks for a price? No.\n * `security`: \"reports a suspicious email, a possible phishing link, a hacked account or a lost device with company data\". The user clicked a link and entered credentials, which fits the description of a \"possible phishing link\" or compromise…","r",4.9],[13,"triage-04","triage","\"onboarding\"","onboarding","Working:\n1. **Analyze the email content**: \"We have a new paralegal starting Monday, Ana Ruiz.\"\n2. **Identify the intent**: The email announces a new employee (starter).\n3. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: No, nothing is broken.\n * `quote`: No, no price is requested.\n * `security`: No, no security threat reported.\n * `onboarding`: Yes, the table states \"announces a new starter or a leaver\".\n * `billing`: No, no invoice or payment issue.\n * `other`: No, it fits a specific category.\n4. **Determine the queue**: `onboarding`.\n\nANSWE…","r",4.3],[13,"triage-05","triage","\"billing\"","billing","Working:\n1. **Analyze the email content**: The user states, \"Our September invoice looks like it charged us twice.\"\n2. **Identify the intent**: The email is inquiring about an invoice and a potential billing error (double charge).\n3. **Consult the SOP (`sops/route-an-email.md`)**:\n * `service_desk`: Reports something broken (device, printer, etc.). -> No.\n * `quote`: Asks for a price. -> No.\n * `security`: Reports suspicious email/phishing/hacked account. -> No.\n * `onboarding`: New starter/leaver. -> No.\n * `billing`: \"asks about an invoice, a payment or the monthl…","r",4.5],[13,"triage-06","triage","\"service_desk\"","service_desk","Working:\n1. **Analyze the email content**: \"Outlook won't open on my laptop since this morning.\"\n2. **Identify the issue**: The user is reporting that a specific application (Outlook) is not working on a device (laptop).\n3. **Consult the SOP `sops/route-an-email.md`**:\n * `service_desk`: \"reports something broken or not working: a device, printer, email, Wi-Fi, an app\"\n * `quote`: asks for a price... (No)\n * `security`: reports a suspicious email... (No)\n * `onboarding`: announces a new starter... (No)\n * `billing`: asks about an invoice... (No)\n * `other`: any…","r",4.7],[13,"triage-07","triage","\"onboarding\"","onboarding","Working:\n1. **Analyze the email content**: \"Jim left the company today, please shut off his access.\"\n2. **Identify key triggers**: The email announces a \"leaver\" (Jim left the company).\n3. **Consult SOP `sops/route-an-email.md`**:\n * `service_desk`: Reports something broken? No.\n * `quote`: Asks for a price? No.\n * `security`: Reports suspicious email/phishing/hacked account/lost device? No.\n * `onboarding`: \"announces a new starter or a leaver\". **Yes**, this matches \"Jim left the company\".\n * `billing`: Asks about invoice/payment? No.\n * `other`: Anything els…","r",4.3],[13,"triage-08","triage","\"other\"","other","Working:\n1. **Analyze the email content**: The email asks, \"Do you sponsor the chamber of commerce golf day?\"\n2. **Evaluate against SOP queues** (`sops/route-an-email.md`):\n * `service_desk`: No, it does not report a broken device or system.\n * `quote`: No, it does not ask for a price on hardware or project work.\n * `security`: No, it does not report a security incident.\n * `onboarding`: No, it does not announce a new starter or leaver.\n * `billing`: No, it does not ask about invoices or payments.\n * `other`: The SOP defines this queue for \"anything else: jobs,…","r",5.0],[13,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 34IN ULTRAWIDE MONITOR is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","34IN ULTRAWIDE MONITOR is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: 34IN ULTRAWIDE MONITOR is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",1.3],[13,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the Service desk lead","I need to check the vault notes for information about Linux desktop support.\n\nLooking through the provided notes:\n- `company.md`: Mentions \"managed IT for small businesses (help desk, devices, networks, backups, security)\" but does not specify operating systems.\n- `policies/response-times.md`: No mention of OS support.\n- `labor-rates.md`: No mention of OS support.\n- `sops/answer-a-runbook-question.md`: Instructs to find the note covering it.\n- `people.md`: No mention of OS support.\n- `sops/quote-a-hardware-line.md`: No mention of OS support.\n- `sops/route-an-email.md`: No mention of OS support…","r",5.2],[13,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the Service Director","ask\". The most appropriate person for product specifications/warranty not in the standard price list is likely the Service Director or the vendor, but within the company structure, the Service Director is the escalation point for non-standard items or approvals. Let's look at `company.md`: \"Quotes over $10,000 and anything touching security go to the service director.\" It doesn't explicitly say who to ask for warranty info. However, standard practice in these demos is that if it's not in the vault, you ask the **Service Director** or **Service Desk Lead**. Given the strict instruction \"If the…","r",10.6],[13,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead","Working:\n1. Check `clients/morrow-and-pike-law.md` for details on Morrow & Pike Law.\n - The note states: \"9 staff. Documents live in Microsoft 365 only; no on-site server.\"\n - It mentions licensing for new users.\n - It does **not** mention internet connectivity, backup lines, or network infrastructure details beyond the lack of an on-site server.\n2. Check `policies/backups.md`.\n - This note discusses data backups (servers and M365), not internet service backups.\n3. Check `company.md`.\n - General company info, no specific client network details.\n4. Check `hardware-p…","r",5.2],[13,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service director","1. **Check Hardware Price List**: I need to find the SKU for \"iPad\" in `hardware-price-list.md`.\n * Scanning the table: LT-14, LT-16, DT-MINI, MON-24, MON-27, DOCK-C, AP-6E, SW-24P, FW-SMB, UPS-1500.\n * Result: \"iPad\" is **not** listed in the hardware price list.\n\n2. **Apply SOP Rule**: According to `sops/quote-a-hardware-line.md`, step 1: \"Find the SKU in [[hardware-price-list]]. If it is not there, stop: it is a special order for the service director.\"\n\n3. **Determine Action**: Since the item is not in the vault's price list, I cannot price it. I must identify who to ask. The SO…","r",4.8],[13,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead","Working:\n1. Check `policies/response-times.md`: This note lists response times for \"managed clients\" but does not specify geographic restrictions or exclusions. It defines P1-P4 times.\n2. Check `company.md`: This note states, \"Where: one office in Decatur, Georgia. Clients within the metro area.\"\n3. Synthesis: The company explicitly states its clients are \"within the metro area\" (Decatur, Georgia). There is no mention of clients outside Georgia, nor are there specific response time policies for such clients. The vault does not contain information about service levels for clients outside the…","r",6.2],[14,"quote-01","quote","985.6","$480.","The price for 20 units of DB-1822 in poplar, stained, is $480. \nANSWER: $480.","w",0.4],[14,"quote-02","quote","2691.0","Please check the current pricing list or contact the sales department for an accurate quote.","To calculate the cost for 60 slab doors measuring 24x30 inches, made of cherry wood and unfinished, I would need to know the price per door. Since I don't have the exact pricing details, I recommend checking the current pricing list or contacting the sales department for an accurate quote. \n\nANSWER: Please check the current pricing list or contact the sales department for an accurate quote.","w",0.7],[14,"quote-03","quote","1821.6","$1,250.","To calculate the cost for 50 dovetail drawer boxes (12x16 inches, maple, unfinished), I need to check the current pricing for this specific product. Based on the pricing list, each dovetail drawer box (12x16, maple, unfinished) is priced at $25. \n\nANSWER: $1,250.","w",1.0],[14,"quote-04","quote","1155.96","Line total cannot be calculated without the unit price.","To calculate the line total, we need the price per unit for the item \"48 x drawer front 6x24 (DF-0624) in cherry, stained.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be calculated without the unit price.","d",0.6],[14,"quote-05","quote","3946.8","$60.","The price for SD-2430 in white oak, stained, is $60. \nANSWER: $60.","w",0.3],[14,"quote-06","quote","1610.4","$1,560.00.","To calculate the cost for 24 shaker doors that are 24x30 inches, made of maple and stained, I would need to know the price per door from the product catalog or pricing sheet. Assuming each door costs $65.00, the total cost for 24 doors would be 24 multiplied by $65.00. \n\nANSWER: $1,560.00.","w",0.8],[14,"quote-07","quote","5202.6","$75.","The price for RP-1824 in maple, painted, is $75. \nANSWER: $75.","w",0.3],[14,"quote-08","quote","540.0","$16.","The price for CM-0896 in cherry, unfinished is $16. \nANSWER: $16.","w",0.2],[14,"quote-09","quote","1775.0","$4,800.","The price for 20 units of RP-2430 in cherry, unfinished is $4,800. \nANSWER: $4,800.","w",0.4],[14,"quote-10","quote","2403.5","Line total cannot be calculated without the unit price.","To calculate the line total, we need the price per unit for the item \"50 x shaker door 15x30 (SD-1530) in maple, unfinished.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be calculated without the unit price.","d",0.6],[14,"quote-11","quote","1818.3","$1,260.","The price for 30 units of DB-1822 in cherry, painted, is $1,260. \nANSWER: $1,260.","w",0.4],[14,"quote-12","quote","5869.6","Line total cannot be calculated without the unit price.","To calculate the line total, we need the price per unit for the item \"100 x raised panel door 18x24 (RP-1824) in maple, unfinished.\" Since the price per unit is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be calculated without the unit price.","d",0.6],[14,"quote-13","quote","387.2","$16.","The price for DF-0830 in maple, unfinished is $16. \nANSWER: $16.","w",0.3],[14,"quote-14","quote","313.2","$256.","To calculate the cost for 8 crown mouldings, each 8 feet long, made of cherry and painted, we need to consider the price per foot for cherry crown moulding and the additional cost for painting. Assuming the price per foot for cherry crown moulding is $3.50 and painting adds an additional $0.50 per foot, the total cost would be calculated as follows: (8 feet * $3.50) + (8 feet * $0.50) = $28 + $4 = $32 per moulding. For 8 mouldings, the total cost would be 8 * $32 = $256. \n\nANSWER: $256.","w",1.3],[14,"quote-15","quote","5369.3","Line total cannot be determined without the unit price.","To calculate the line total, we need the price per unit of the item \"60 x raised panel door 24x30 (RP-2430) in cherry, stained.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be determined without the unit price.","d",0.6],[14,"quote-16","quote","3312.0","Line total cannot be calculated without the unit price.","To calculate the line total, we need the price per unit for the \"100 x dovetail drawer box 12x16 (DB-1216) in poplar, unfinished.\" Since the price is not provided, I cannot compute the line total. \n\nANSWER: Line total cannot be calculated without the unit price.","d",0.6],[14,"lookup-01","lookup","[\"20 business days\"]","5 to 7 business days.","The typical turnaround time for a painted order at Peachtree Cabinet Works is approximately 5 to 7 business days, depending on the volume of orders and customization requirements. \n\nANSWER: 5 to 7 business days.","w",0.5],[14,"lookup-02","lookup","[\"10 business days\"]","5 business days.","The lead time for unfinished doors at Peachtree Cabinet Works is typically 5 business days. \nANSWER: 5 business days.","w",0.3],[14,"lookup-03","lookup","[\"$250\"]","100 units.","Our minimum order is 100 units. \nANSWER: 100 units.","w",0.2],[14,"lookup-04","lookup","[\"50%\"]","30%.","Peachtree Cabinet Works typically requires a 30% deposit on custom orders to secure the order and initiate the production process. \n\nANSWER: 30%.","w",0.4],[14,"lookup-05","lookup","[\"plant manager\"]","The Sales Manager or higher management can approve a special price for a big customer.","At Peachtree Cabinet Works, the approval for a special price for a big customer typically requires authorization from the Sales Manager or higher management, depending on the extent of the discount and the customer's significance. \n\nANSWER: The Sales Manager or higher management can approve a special price for a big customer.","w",1.0],[14,"lookup-06","lookup","[\"30 days\"]","Yes, customers can return stock items within 30 days of purchase, provided the items are in original condition and accompanied by a receipt.","Peachtree Cabinet Works allows returns of stock items within 30 days of the purchase date, provided the items are in their original condition and accompanied by a valid receipt. \n\nANSWER: Yes, customers can return stock items within 30 days of purchase, provided the items are in original condition and accompanied by a receipt.","r",0.6],[14,"lookup-07","lookup","[\"25%\"]","The rush cost is an additional fee to expedite the project, covering increased labor and scheduling costs.","The rush cost for a contractor typically involves an additional fee to expedite the project timeline. This fee covers the increased labor, potential overtime, and accelerated scheduling. ANSWER: The rush cost is an additional fee to expedite the project, covering increased labor and scheduling costs.","w",0.5],[14,"lookup-08","lookup","[\"50 miles\"]","Free delivery is available within a 50-mile radius of our showroom.","Peachtree Cabinet Works offers free delivery within a 50-mile radius of our showroom. \n\nANSWER: Free delivery is available within a 50-mile radius of our showroom.","w",0.4],[14,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","oak, maple, cherry, hickory, and walnut.","Peachtree Cabinet Works stocks a variety of wood species including oak, maple, cherry, hickory, and walnut. \nANSWER: oak, maple, cherry, hickory, and walnut.","w",0.4],[14,"lookup-10","lookup","[\"20 business days\"]","14 business days.","The lead time for an order with stained doors and painted drawer fronts is typically 14 business days. \nANSWER: 14 business days.","w",0.4],[14,"triage-01","triage","\"quote\"","Pricing queue.","Please route this email to the pricing queue. \n\nANSWER: Pricing queue.","w",0.2],[14,"triage-02","triage","\"order_status\"","Accounts Payable.","This email should be routed to the Accounts Payable queue. \nANSWER: Accounts Payable.","w",0.2],[14,"triage-03","triage","\"complaint\"","Quality Control.","This email should be routed to the Quality Control queue. \nANSWER: Quality Control.","w",0.2],[14,"triage-04","triage","\"cert_request\"","Compliance Certification.","Please route this email to the Compliance Certification queue. \n\nANSWER: Compliance Certification.","w",0.2],[14,"triage-05","triage","\"other\"","HR","This email should be routed to the HR queue. \nANSWER: HR","w",0.2],[14,"triage-06","triage","\"complaint\"","Quality Control.","This email should be routed to the Quality Control queue. \nANSWER: Quality Control.","w",0.2],[14,"triage-07","triage","\"order_status\"","Order Tracking.","This email should be routed to the Order Tracking queue. \nANSWER: Order Tracking.","w",0.3],[14,"triage-08","triage","\"cert_request\"","Quality Assurance.","This email should be routed to the Quality Assurance queue. \nANSWER: Quality Assurance.","w",0.2],[14,"unknown-01","unknown","\"NOT IN VAULT\"","$249.99.","The price of a 30x36 shaker door at Peachtree Cabinet Works is $249.99. \nANSWER: $249.99.","w",0.4],[14,"unknown-02","unknown","\"NOT IN VAULT\"","A limited lifetime warranty against peeling, chipping, and cracking under normal use and proper care.","Peachtree Cabinet Works provides a limited lifetime warranty on painted finishes against peeling, chipping, and cracking under normal use and proper care. \n\nANSWER: A limited lifetime warranty against peeling, chipping, and cracking under normal use and proper care.","w",0.5],[14,"unknown-03","unknown","\"NOT IN VAULT\"","Yes, we can ship to Toronto, and the cost typically ranges from $15 to $35 for standard ground shipping.","Yes, we can ship orders to Toronto. The shipping cost depends on the order weight and delivery speed, but for standard ground shipping, it typically ranges from $15 to $35. For precise pricing, please provide the order details. \n\nANSWER: Yes, we can ship to Toronto, and the cost typically ranges from $15 to $35 for standard ground shipping.","w",0.7],[14,"unknown-04","unknown","\"NOT IN VAULT\"","No, the plant is closed on Saturdays.","The plant is closed on Saturdays. \nANSWER: No, the plant is closed on Saturdays.","w",0.2],[14,"unknown-05","unknown","\"NOT IN VAULT\"","$360.","The price for 12 walnut shaker doors measuring 18x24, stained, is $360. \n\nANSWER: $360.","w",0.3],[14,"unknown-06","unknown","\"NOT IN VAULT\"","$125.","The delivery cost to Savannah, which is 250 miles away, is $125. \n\nANSWER: $125.","w",0.3],[15,"quote-01","quote","985.6","$985.60.","Working: Check the price list for DB-1822. The base price is $44.00. Apply the stained finish surcharge (12%) and poplar species surcharge (0%). Total = $44.00 + (12% of $44.00) = $44.00 + $5.28 = $49.28. Multiply by 20 units: $49.28 * 20 = $985.60. \nANSWER: $985.60.","r",1.4],[15,"quote-02","quote","2691.0","$2,685.00","1. SKU SL-2430 base price $39.00; cherry +25%, unfinished 0% → unit $39.00 × 1.25 = $48.75. 60 × $48.75 = $2,925.00. 60 units → 8% → $2,685.00. \nANSWER: $2,685.00","w",1.2],[15,"quote-03","quote","1821.6","$1,800.00","1. SKU DB-1216 base price $36.00; 50 units → 8% discount. Line total = 50 × $36.00 × (1 + 10% + 0%) = $1,944.00. Apply 8% discount → $1,800.00. \nANSWER: $1,800.00","w",1.1],[15,"quote-04","quote","1155.96","$1,156.00","1. DF-0624 base price $18.50; cherry +25%, stained +12% → unit $18.50 × 1.37 = $25.35. 48 × $25.35 = $1,216.80. 48 units → 5% → $1,156.00. \nANSWER: $1,156.00","w",1.0],[15,"quote-05","quote","3946.8","$3,894.00.","1. Base unit price for SD-2430 is $55.00. 2. White oak surcharge is 18%, stained finish surcharge is 12% → $55.00 × 1.18 = $64.90. 3. 60 × $64.90 = $3,894.00. 4. No volume discount applies. ANSWER: $3,894.00.","w",1.2],[15,"quote-06","quote","1610.4","$1,610.40.","1. Base price for SD-2430 is $55.00. Maple surcharge is 10%, stained finish surcharge is 12%. Unit price = $55.00 × (1 + 0.10 + 0.12) = $55.00 × 1.22 = $67.10. Line total = 24 × $67.10 = $1,610.40. Quantity is under 25, so no discount. \nANSWER: $1,610.40.","r",1.4],[15,"quote-07","quote","5202.6","$5,372.25","1. Base price for RP-1824 is $58.00. Maple surcharge is 10%, painted surcharge is 20% → unit = $58.00 × 1.30 = $75.40. 75 × $75.40 = $5,655.00. 75 units → 5% → $5,372.25. \nANSWER: $5,372.25","w",1.1],[15,"quote-08","quote","540.0","$33.75.","Working: CM-0896 is crown moulding 8ft with a base price of $27.00. Cherry is a species surcharge of 25%, and unfinished is a finish surcharge of 0%. The total price is $27.00 + (25% of $27.00) = $27.00 + $6.75 = $33.75. \nANSWER: $33.75.","w",1.1],[15,"quote-09","quote","1775.0","$1,775.00","1. Base price for RP-2430 is $71.00. Cherry surcharge is 25%, unfinished is 0% → unit = $71.00 × 1.25 = $88.75. 20 × $88.75 = $1,775.00. 20 units → no discount. \nANSWER: $1,775.00","r",1.1],[15,"quote-10","quote","2403.5","$2,403.50","1. Base price for SD-1530 is $47.50. Maple surcharge is 10%, unfinished finish surcharge is 0% → unit = $47.50 × 1.10 = $52.25. 50 × $52.25 = $2,612.50. 50 units → 8% → $2,612.50 × 0.92 = $2,403.50. \nANSWER: $2,403.50","r",1.4],[15,"quote-11","quote","1818.3","$1,818.30","Base $44.00; cherry +25%, painted +20% → unit $44.00 × 1.45 = $63.80. 30 × $63.80 = $1,914.00. 30 units → 5% → $1,818.30. \nANSWER: $1,818.30","r",0.9],[15,"quote-12","quote","5869.6","$5,869.60","1. Base price for RP-1824 is $58.00. 2. Maple surcharge is 10%, unfinished finish is 0% → unit = $58.00 × 1.10 = $63.80. 3. Line total = 100 × $63.80 = $6,380.00. 4. 100 units → 8% discount → $6,380.00 × 0.92 = $5,869.60. \nANSWER: $5,869.60","r",1.3],[15,"quote-13","quote","387.2","$387.20","SKU DF-0830 base price $22.00; maple +10%, unfinished +0% → unit $22.00 × 1.10 = $24.20. 16 × $24.20 = $387.20. Under 25 units → no discount. \nANSWER: $387.20","r",1.0],[15,"quote-14","quote","313.2","$270.00.","1. Find SKU CM-0896 in [[price-list]]: base $27.00. \n2. Add surcharges: cherry +25%, painted +20% → $27.00 × 1.25 = $33.75. \n3. Line total = 8 × $33.75 = $270.00. \n4. Apply volume discount: 8 units → no discount. \nANSWER: $270.00.","w",1.3],[15,"quote-15","quote","5369.3","$5,369.20","1. Base price for RP-2430 is $71.00. Cherry surcharge is 25%, stained surcharge is 12% → unit = $71.00 × (1 + 0.25 + 0.12) = $71.00 × 1.37 = $97.27. 60 × $97.27 = $5,836.20. 60 units → 8% → $5,836.20 × 0.92 = $5,369.20. \nANSWER: $5,369.20","w",1.4],[15,"quote-16","quote","3312.0","$3,312.00","1. Base price for DB-1216 is $36.00. Poplar has 0% surcharge, unfinished has 0% surcharge → unit = $36.00 × 1.00 = $36.00. 100 × $36.00 = $3,600.00. 100 units → 8% → $3,312.00. \nANSWER: $3,312.00","r",1.0],[15,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",0.5],[15,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",0.3],[15,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",0.3],[15,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The vault notes state that the deposit on custom orders is 50% at order. \n\nANSWER: 50% of the order value.","r",0.4],[15,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",0.4],[15,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","The customer can return stock items within 30 days, provided they are unused and in original packaging. This policy is covered in the [[policies/returns.md]] note.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",0.7],[15,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",0.5],[15,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",0.4],[15,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",0.7],[15,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",1.0],[15,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",0.3],[15,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",0.3],[15,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",0.3],[15,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",0.2],[15,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",0.4],[15,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",0.3],[15,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",0.2],[15,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the routing rules, this should be directed to the cert_request queue.\n\nANSWER: cert_request","r",0.4],[15,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",0.5],[15,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT, ask the plant manager.","r",0.5],[15,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or shipping costs. Ask the plant manager for details. \n\nANSWER: NOT IN VAULT, ask plant manager.","r",0.4],[15,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not mention anything about the plant's operating hours or days. \nANSWER: NOT IN VAULT. Ask the plant manager.","r",0.4],[15,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask plant manager.","The SKU \"SD-1824\" is a shaker door 18x24. Walnut is a custom species; see [[price-list]]. \n\nANSWER: NOT IN VAULT. Ask plant manager.","r",0.6],[15,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles of Marietta. For locations beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",0.5],[16,"quote-01","quote","985.6","$985.60","The base price for one DB-1822 is $44.00. For 20 units, the base price is $880.00. The stained finish adds a 12% surcharge, making the total $985.60. \nANSWER: $985.60","r",1.5],[16,"quote-02","quote","2691.0","$2,925.00.","The calculations are correct. The line total is $2,925.00. \nANSWER: $2,925.00.","w",1.4],[16,"quote-03","quote","1821.6","$1,821.60","1. Find the SKU's base unit price in [[price-list]]. SD-1216 is $36.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $36.00 × (1 + 10% + 0%) = $36.00 × 1.10 = $39.60.\n3. Line total = unit × quantity: $39.60 × 50 = $1,980.00.\n4. Apply the volume discount from [[volume-discounts]] to the line total: $1,980.00 × (1 - 8%) = $1,980.00 × 0.92 = $1,821.60.\nANSWER: $1,821.60","r",1.8],[16,"quote-04","quote","1155.96","$1,118.83","1. Find the SKU's base unit price in [[price-list]]. DF-0624 is $18.50.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $18.50 × (1 + 25% + 12%) = $18.50 × 1.37 = $25.345.\n3. Line total = $25.345 × 48 = $1,216.56.\n4. Apply the volume discount from [[volume-discounts]]: $1,216.56 × (1 - 8%) = $1,216.56 × 0.92 = $1,118.83.\nANSWER: $1,118.83","w",1.7],[16,"quote-05","quote","3946.8","$4,290.00.","CALC: 55.00 × (1 + 18% + 12%) = 71.50 \nCALC: 71.50 × 60 = 4,290.00 \nCALC: 4,290.00 × (1 - 0) = 4,290.00 \nANSWER: $4,290.00.","w",1.9],[16,"quote-06","quote","1610.4","$1,530.00.","CALC: 55.00 × (1 + 0.10 + 0.12) = 67.10 \nCALC: 24 × 67.10 = 1,610.40 \nCALC: 1,610.40 × (1 - 0.05) = 1,530.00 \nANSWER: $1,530.00.","w",1.8],[16,"quote-07","quote","5202.6","$5372.25","CALC: 58.00 * (1 + 10% + 20%) = 75.40 \nCALC: 75 * 75.40 = 5655.00 \nCALC: 5655.00 * (1 - 5%) = 5372.25 \nANSWER: $5372.25","w",1.7],[16,"quote-08","quote","540.0","$33.75","The base price of CM-0896 is $27.00. The surcharge for cherry is 25%, and the surcharge for unfinished is 0%. The rush fee is 25% of the total. \nCALC: 27.00 * (1 + 25%) \nCALC: 27.00 * 1.25 \nANSWER: $33.75","w",1.4],[16,"quote-09","quote","1775.0","$1,775.00.","CALC: 71 * 1.25 * 20 = 1775.0 \nANSWER: $1,775.00.","r",2.0],[16,"quote-10","quote","2403.5","$2,403.50","1. Find the SKU's base unit price in [[price-list]]. SD-1530 is $47.50.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $47.50 × (1 + 10% + 0%) = $47.50 × 1.10 = $52.25.\n3. Line total = unit × quantity: $52.25 × 50 = $2,612.50.\n4. Apply the volume discount from [[volume-discounts]] to the line total: $2,612.50 × (1 - 8%) = $2,612.50 × 0.92 = $2,403.50.\nANSWER: $2,403.50","r",1.8],[16,"quote-11","quote","1818.3","$1,818.30","CALC: 44.00 × (1 + 0.25 + 0.20) = 63.80 \nCALC: 30 × 63.80 = 1,914.00 \nCALC: 1,914.00 × (1 - 0.05) = 1,818.30 \nANSWER: $1,818.30","r",1.6],[16,"quote-12","quote","5869.6","$5,869.60","1. Find the SKU's base unit price in [[price-list]]. RP-1824 is $58.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $58.00 × (1 + 10% + 0%) = $58.00 × 1.10 = $63.80.\n3. Line total = $63.80 × 100 = $6,380.00.\n4. Apply the volume discount from [[volume-discounts]]: $6,380.00 × (1 - 8%) = $6,380.00 × 0.92 = $5,869.60.\nANSWER: $5,869.60","r",1.7],[16,"quote-13","quote","387.2","$387.20","The line total is $387.20. \nANSWER: $387.20","r",1.4],[16,"quote-14","quote","313.2","$313.20.","1. Find the SKU's base unit price in [[price-list]]. CM-0896 is $27.00. \n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $27.00 × (1 + 25% + 20%) = $27.00 × 1.45 = $39.15. \n3. Line total = $39.15 × 8 = $313.20. \n4. Apply the volume discount from [[volume-discounts]]: $313.20 × (1 - 0%) = $313.20. \nANSWER: $313.20.","r",3.8],[16,"quote-15","quote","5369.3","$5,368.20","1. Find the SKU's base unit price in [[price-list]]. RP-2430 is $71.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]: $71.00 × (1 + 25% + 12%) = $71.00 × 1.37 = $97.27.\n3. Line total = $97.27 × 60 = $5,836.20.\n4. Apply the volume discount from [[volume-discounts]]: $5,836.20 × (1 - 8%) = $5,836.20 × 0.92 = $5,368.20.\nANSWER: $5,368.20","w",1.7],[16,"quote-16","quote","3312.0","$3,312.00","1. Find the SKU's base unit price in [[price-list]]. DB-1216 is $36.00.\n2. Add the species surcharge and the finish surcharge from [[surcharges]]. Poplar is 0%, unfinished is 0% → unit = $36.00 × (1 + 0% + 0%) = $36.00.\n3. Line total = unit × quantity. 100 × $36.00 = $3,600.00.\n4. Apply the volume discount from [[volume-discounts]]. 100 units → 8% → $3,600.00 × (1 - 8%) = $3,312.00.\nANSWER: $3,312.00","r",1.6],[16,"lookup-01","lookup","[\"20 business days\"]","20 business days.","ANSWER: 20 business days.","r",0.5],[16,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",0.4],[16,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",0.3],[16,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on a custom order is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",0.4],[16,"lookup-05","lookup","[\"plant manager\"]","plant manager","The plant manager approves price exceptions. \n\nANSWER: plant manager","r",0.5],[16,"lookup-06","lookup","[\"30 days\"]","Yes, a customer can return stock items within 30 days, unused, and in original packaging.","To determine if a customer can return stock items and within how long, we need to check the returns policy.\n\nThe returns policy states that stock items can be returned within 30 days, unused, and in original packaging.\n\nANSWER: Yes, a customer can return stock items within 30 days, unused, and in original packaging.","r",0.7],[16,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",0.6],[16,"lookup-08","lookup","[\"50 miles\"]","50 miles.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: 50 miles.","r",0.3],[16,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",0.7],[16,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days.\n\nANSWER: 20 business days.","r",0.9],[16,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",0.6],[16,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",0.3],[16,"triage-03","triage","\"complaint\"","complaint","The email reports damage to an order. According to the policy, damaged items on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",0.3],[16,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. According to the routing rules, this should be directed to the cert_request queue.\n\nANSWER: cert_request","r",0.3],[16,"triage-05","triage","\"other\"","other","The email asks about hiring for the finishing line, which is not related to pricing, order status, complaints, or certificate requests. \n\nANSWER: other","r",0.7],[16,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",0.4],[16,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO, which falls under the \"order_status\" queue.\n\nANSWER: order_status","r",0.4],[16,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the routing rules, this should be directed to the cert_request queue.\n\nANSWER: cert_request","r",0.3],[16,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT; ask plant manager.","r",0.5],[16,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. Ask the office manager. \n\nANSWER: NOT IN VAULT; ask the office manager.","r",0.5],[16,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not provide information about shipping to Toronto or shipping costs. \n\nANSWER: NOT IN VAULT. Ask the plant manager.","r",0.4],[16,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not mention anything about the plant's operating hours or days. \nANSWER: NOT IN VAULT. Ask the plant manager.","r",0.4],[16,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask plant manager.","1. SKU SD-1824 is in the price list with a base price of $42.00.\n2. Walnut is a custom species (not in the surcharge list), so this is a custom item.\n3. Send to the plant manager for pricing.\n\nANSWER: NOT IN VAULT. Ask plant manager.","r",0.8],[16,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that free delivery is within 50 miles from Marietta. For distances beyond 50 miles, the delivery cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",0.6],[17,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",0.4],[17,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",0.2],[17,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",0.2],[17,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",0.3],[17,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",0.2],[17,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",0.2],[17,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",0.2],[17,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",0.3],[17,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",0.3],[17,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",0.2],[17,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",0.3],[17,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",0.3],[17,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",0.2],[17,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",0.2],[17,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",0.3],[17,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",0.3],[17,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",0.5],[17,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",0.5],[17,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",0.4],[17,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The vault notes state that the deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",0.6],[17,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",0.3],[17,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","The customer can return stock items within 30 days, provided they are unused and in original packaging. This policy is covered in the [[policies/returns.md]] note.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",0.8],[17,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",0.5],[17,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",0.5],[17,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",0.6],[17,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",1.0],[17,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",0.3],[17,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order (PO-48213) and where it is. According to the routing rules, this should be directed to the order_status queue.\n\nANSWER: order_status","r",0.7],[17,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",0.4],[17,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",0.4],[17,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",0.4],[17,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",0.5],[17,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",0.4],[17,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",0.4],[17,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",0.6],[17,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT + ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT + ask the office manager.","r",0.4],[17,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or shipping costs. Ask the plant manager for details. \n\nANSWER: NOT IN VAULT, ask plant manager.","r",0.6],[17,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention anything about the plant's operating hours or days. Ask the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",0.5],[17,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",0.3],[17,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles of Marietta. For distances beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",0.5],[18,"quote-01","quote","985.6","Please specify the stain color to provide an accurate price.","I need to check our current price list for the DB-1822 model in poplar with a stain finish. Could you please specify which stain color you are interested in? Our standard stains include Cherry, Walnut, and Espresso, and pricing may vary slightly depending on the specific finish and any custom requirements.\n\nANSWER: Please specify the stain color to provide an accurate price.","w",2.3],[18,"quote-02","quote","2691.0","Please contact Peachtree Cabinet Works sales for the current unit price and volume discount.","To calculate the price for the line of 60 slab doors, I need the current unit price for a 24x30 cherry unfinished slab door from Peachtree Cabinet Works. As an AI, I do not have access to the company's real-time inventory, specific current pricing sheets, or active promotions. Prices for custom cabinetry also depend on the specific wood grade, edge profile, and any applicable volume discounts for an order of 60 units.\n\nPlease consult the current Peachtree Cabinet Works price list or contact their sales department directly for an accurate quote.\n\nANSWER: Please contact Peachtree Cabinet Works s…","d",3.2],[18,"quote-03","quote","1821.6","Please consult the current Peachtree Cabinet Works price list for the unit price of a 12x16 maple dovetail drawer box to calculate the total.","To calculate the total cost for the line, I need the current unit price for a 12x16 maple dovetail drawer box (unfinished) from Peachtree Cabinet Works' price list. As an AI, I do not have access to real-time inventory or specific private pricing data for Peachtree Cabinet Works. Prices for custom cabinetry components vary based on current wood costs, labor rates, and specific finish requirements.\n\nPlease check the latest price list provided by your sales representative or the company's official catalog for the exact unit price. Once you have the unit price ($P), the total for the line is calc…","d",3.5],[18,"quote-04","quote","1155.96","Information unavailable","nt is 24\" wide? Standard drawer fronts are usually 12\"-24\" wide. If it is a 24\" wide x 6\" high front, the material cost is lower. If it is truly 48\" wide, it is a very large panel).\n * *Assumption:* Let's assume the dimensions are **24\" wide x 6\" high** (standard for a 24\" cabinet) or **48\" wide x 6\" high** (double width). The prompt says \"48 x drawer front 6x24\". This is ambiguous. It likely means a **48\" wide cabinet** with a **6\" high x 24\" wide** drawer front? Or a **48\" wide** drawer front that is **6\" high** and **24\" deep**? Drawer fronts are typically measured by Width x Height. D…","w",10.5],[18,"quote-05","quote","3946.8","Please consult the latest price sheet or contact our sales team for the current price of the SD-2430 in white oak, stained.","I need to check the current price list for the SD-2430 model in white oak with a stain finish. Since I don't have access to real-time inventory or specific pricing databases, I cannot provide an exact current price. Please consult the latest price sheet or contact our sales team for the most accurate quote.\n\nANSWER: Please consult the latest price sheet or contact our sales team for the current price of the SD-2430 in white oak, stained.","d",2.1],[18,"quote-06","quote","1610.4","Please check the current price list for the exact cost.","I need to check the current price list for 24x30 shaker doors in stained maple to provide an accurate quote. Since I don't have access to the live inventory or the specific current pricing sheet for Peachtree Cabinet Works, I cannot give you the exact dollar amount for the line item.\n\nPlease check the latest price list or contact the sales department directly for the current unit price of 24x30 stained maple shaker doors.\n\nANSWER: Please check the current price list for the exact cost.","w",2.3],[18,"quote-07","quote","5202.6","Please specify the paint color and confirm if you need dimensions or lead time.","I need to check the current price list for the RP-1824 model in maple with a painted finish. Could you please confirm if you are referring to a specific finish color or if you want the standard painted option? Also, please let me know if you need any additional details like dimensions or lead time.\n\nANSWER: Please specify the paint color and confirm if you need dimensions or lead time.","d",2.1],[18,"quote-08","quote","540.0","I cannot process orders or provide real-time pricing.","I am an AI assistant and cannot process orders or access real-time inventory and pricing for specific items like CM-0896. Please contact the sales department directly or check the current price list for the most accurate information.\n\nANSWER: I cannot process orders or provide real-time pricing.","w",1.8],[18,"quote-09","quote","1775.0","Please contact Peachtree Cabinet Works sales for current pricing and availability.","I am an AI assistant and do not have access to real-time inventory, specific pricing, or the ability to process orders for Peachtree Cabinet Works. Please contact the sales department directly for current pricing and availability of the RP-2430 in cherry, unfinished.\n\nANSWER: Please contact Peachtree Cabinet Works sales for current pricing and availability.","d",1.9],[18,"quote-10","quote","2403.5","I cannot provide the specific line total without access to the current Peachtree Cabinet Works price list.","To provide an accurate quote for the 50 shaker doors (SD-1530) in unfinished maple, I need to access the current price list for Peachtree Cabinet Works. As an AI assistant, I do not have access to the company's internal pricing database, current material costs, or specific job quotes.\n\nPlease consult the official Peachtree Cabinet Works price list or contact their sales department directly for the current unit price of the SD-1530 door in unfinished maple. Once you have the unit price, the line total is calculated as:\n\n**Line Total = 50 × Unit Price**\n\nANSWER: I cannot provide the specific lin…","d",3.1],[18,"quote-11","quote","1818.3","Please consult the latest price sheet or contact our sales team for the current price of DB-1822 in cherry, painted.","I need to check the current price list for the DB-1822 model in cherry with a painted finish. Since I don't have access to real-time inventory or specific pricing databases, I cannot provide an exact current price. Please consult the latest price sheet or contact our sales team for the most accurate quote.\n\nANSWER: Please consult the latest price sheet or contact our sales team for the current price of DB-1822 in cherry, painted.","d",2.1],[18,"quote-12","quote","5869.6","Insufficient data to calculate exact line total without current unit price.","To determine the line total for the quote, I need the specific unit price for the Maple, unfinished raised panel door (RP-1824) from Peachtree Cabinet Works' current price list. As an AI, I do not have access to real-time proprietary pricing data or specific internal quotes for Peachtree Cabinet Works. Prices for custom cabinetry vary based on current wood costs, labor rates, and specific finish requirements.\n\nHowever, typically in cabinet manufacturing:\n1. **Unit Price**: You would look up the price for \"Maple, Unfinished, Raised Panel, 18x24\".\n2. **Calculation**: Multiply the unit price by…","w",5.1],[18,"quote-13","quote","387.2","Please contact Peachtree Cabinet Works sales for current pricing.","I am an AI assistant and do not have access to real-time inventory, current pricing, or specific order processing systems for Peachtree Cabinet Works. To get the price for 16 units of the DF-0830 in unfinished maple, please contact our sales department directly via phone or email, or check the latest price list on our official website.\n\nANSWER: Please contact Peachtree Cabinet Works sales for current pricing.","d",2.1],[18,"quote-14","quote","313.2","Insufficient data to calculate price","To calculate the cost for the line item, I need the specific unit price for \"8ft crown moulding, cherry, painted\" from the Peachtree Cabinet Works price list. Since this specific pricing data is not provided in the prompt, I cannot perform the calculation.\n\nANSWER: Insufficient data to calculate price","w",1.6],[18,"quote-15","quote","5369.3","Unable to determine without current unit price data","To determine the line total for the quote, I need the specific unit price for the RP-2430 raised panel door in cherry, stained, from Peachtree Cabinet Works' current price list. As an AI, I do not have access to real-time proprietary pricing data or specific internal quotes for Peachtree Cabinet Works. Prices for custom cabinetry vary based on current wood costs, labor rates, and specific finish details.\n\nHowever, typically, a 24x30 raised panel door in cherry might range from $150 to $300+ per door depending on the grade and finish. For 60 doors, the total would be 60 times the unit price.\n\nS…","d",3.9],[18,"quote-16","quote","3312.0","Please provide the specific unit price from your price list to calculate the exact line total; using a standard estimate of $60.00/unit, the line total is $6,000.00.","To determine the line total for the quote, I need the current unit price for the specific item: **Dovetail Drawer Box 12x16 (DB-1216) in Poplar, Unfinished**.\n\nAs an AI assistant, I do not have access to Peachtree Cabinet Works' real-time internal pricing database, current material surcharges, or specific job quotes. Prices for custom cabinetry and drawer boxes vary based on:\n1. **Current Wood Pricing:** Poplar prices fluctuate.\n2. **Labor Rates:** Shop rates may change.\n3. **Specific Quote Terms:** Discounts, rush fees, or bundled pricing may apply.\n\nHowever, I can provide a **standard ind…","w",6.4],[18,"lookup-01","lookup","[\"20 business days\"]","4 to 6 weeks","As the office worker for Peachtree Cabinet Works, I can tell you that our standard lead time for painted orders is typically 4 to 6 weeks from the date of order confirmation. This timeframe includes the design review, material sourcing, painting process, and final quality control. Please note that complex designs or high-volume orders may require additional time, so we will provide a specific estimated completion date during your consultation.\n\nANSWER: 4 to 6 weeks","w",2.3],[18,"lookup-02","lookup","[\"10 business days\"]","Please contact Peachtree Cabinet Works sales for current lead times.","I do not have access to the specific current inventory or production schedule for Peachtree Cabinet Works. Lead times for unfinished doors can vary based on the specific wood species, size, and current shop workload. Please contact the sales team directly for the most accurate estimate.\n\nANSWER: Please contact Peachtree Cabinet Works sales for current lead times.","d",1.7],[18,"lookup-03","lookup","[\"$250\"]","Please contact Peachtree Cabinet Works sales directly for their current minimum order policy.","As an AI assistant, I do not have access to Peachtree Cabinet Works' specific internal business policies, current pricing sheets, or sales contracts. Minimum order requirements can vary based on the type of product (e.g., custom cabinets vs. stock items), the customer's location, and current production capacity.\n\nTo get the accurate minimum order amount or quantity, please contact the Peachtree Cabinet Works sales or customer service team directly via their official website or phone number.\n\nANSWER: Please contact Peachtree Cabinet Works sales directly for their current minimum order policy.","d",2.3],[18,"lookup-04","lookup","[\"50%\"]","Please consult internal company policy or the sales manager for the specific deposit amount.","I do not have access to Peachtree Cabinet Works' specific internal policies or current pricing structures. Deposit requirements can vary based on the size of the order, materials selected, and current company policy.\n\nPlease check your company's standard operating procedures, the latest sales contract template, or consult with the office manager or sales director for the exact deposit percentage or amount required for custom orders.\n\nANSWER: Please consult internal company policy or the sales manager for the specific deposit amount.","d",2.4],[18,"lookup-05","lookup","[\"plant manager\"]","The Sales Manager or Vice President of Sales","As an office worker at Peachtree Cabinet Works, I can tell you that special pricing for large or \"big\" customers typically requires higher-level authorization to ensure profitability and adherence to company policy.\n\nGenerally, the **Sales Manager** or the **Vice President of Sales** has the authority to approve special prices. In some cases, if the discount is significant or the order volume is exceptionally high, approval may need to come from the **General Manager** or the **Owner/CEO**.\n\nIt is best to check the specific discount matrix or pricing policy document, as the threshold for \"big…","w",3.2],[18,"lookup-06","lookup","[\"30 days\"]","Yes, within 30 days.","As the office worker for Peachtree Cabinet Works, I can confirm that we do accept returns on stock items. To ensure the item can be resold, it must be in its original condition and packaging. Our return policy allows customers to return stock items within **30 days** of the purchase date. Please note that custom-made or special-order items are generally non-returnable unless defective.\n\nANSWER: Yes, within 30 days.","r",2.1],[18,"lookup-07","lookup","[\"25%\"]","Please provide the job quote number or total cost to calculate the specific rush fee.","As the office worker for Peachtree Cabinet Works, I need to clarify that rush fees are typically calculated as a percentage of the total job cost or as a flat fee depending on the complexity and current shop schedule. However, without the specific details of the contractor's project (such as the number of cabinets, materials, and current lead time), I cannot provide an exact dollar amount.\n\nPlease provide the quote number or the estimated total cost of the job so I can apply our standard rush fee policy (usually 15-20% for standard rush, or higher for extreme rush) and give you the precise fig…","d",3.2],[18,"lookup-08","lookup","[\"50 miles\"]","50 miles","As the office worker for Peachtree Cabinet Works, I can tell you that our standard free delivery radius is typically within 50 miles of our main warehouse location. For deliveries beyond that distance, we may charge a fuel and mileage surcharge, which we can calculate for you based on your specific zip code.\n\nANSWER: 50 miles","r",1.7],[18,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","Maple, Oak, Cherry, Walnut, Ash, and Poplar","As an office worker for Peachtree Cabinet Works, I can confirm that we stock a variety of premium hardwoods to suit different aesthetic and functional needs. Our standard inventory typically includes:\n\n* **Maple** (Hard Maple)\n* **Oak** (Red and White)\n* **Cherry**\n* **Walnut**\n* **Ash**\n* **Poplar** (often used for painted cabinets)\n\nWe may also have specialty species available upon request or for specific custom orders. For the most current stock levels and availability, I recommend checking with our sales team directly.\n\nANSWER: Maple, Oak, Cherry, Walnut, Ash, and Poplar","w",3.1],[18,"lookup-10","lookup","[\"20 business days\"]","The lead time for the stained doors.","To determine the correct lead time for an order containing both stained doors and painted drawer fronts, we must look at the production constraints of each finish type. Stained wood typically requires a longer curing and drying time compared to painted finishes, as the stain must penetrate the wood grain and dry thoroughly before sealing. In most cabinet manufacturing workflows, the lead time for the entire order is dictated by the longest component to ensure all parts are ready for assembly and shipping simultaneously.\n\nTherefore, the lead time quoted should be based on the **stained doors**,…","w",3.1],[18,"triage-01","triage","\"quote\"","Sales","The email requests a price quote for specific cabinetry items (24 slab doors, 18x24, maple, stained). This falls under the category of sales inquiries or quote requests.\n\nANSWER: Sales","w",1.2],[18,"triage-02","triage","\"order_status\"","Purchasing","The email inquires about the status of a specific Purchase Order (PO-48213) and notes that it is overdue. This type of inquiry typically falls under procurement, purchasing, or supply chain management, as it concerns the tracking of goods or services ordered from vendors.\n\nANSWER: Purchasing","w",1.5],[18,"triage-03","triage","\"complaint\"","Quality Control","This email reports a quality issue with a received order (cracked doors). This falls under the domain of receiving, quality control, or customer service/claims. In a typical cabinet shop workflow, this would be routed to the Quality Control or Receiving/Inventory queue to assess the damage and determine if a return or credit is needed.\n\nANSWER: Quality Control","w",2.0],[18,"triage-04","triage","\"cert_request\"","Compliance","ANSWER: Compliance","w",0.6],[18,"triage-05","triage","\"other\"","Human Resources","The email asks about hiring for a specific department (finishing line), which is a recruitment inquiry. Therefore, it should be routed to the Human Resources or Hiring queue.\n\nANSWER: Human Resources","w",0.9],[18,"triage-06","triage","\"complaint\"","Quality Control","The email reports a quality issue regarding a specific Purchase Order (PO-60412) where the finish does not match the approved sample. This is a production or quality control discrepancy that needs to be addressed by the team responsible for manufacturing or quality assurance.\n\nANSWER: Quality Control","w",1.3],[18,"triage-07","triage","\"order_status\"","Shipping","ANSWER: Shipping","w",0.6],[18,"triage-08","triage","\"cert_request\"","Order Processing","The request involves a specific document (FSC certificate) tied to a Purchase Order (PO-70155). This is a standard administrative task related to order fulfillment and compliance documentation. It does not require design, manufacturing, or sales intervention. Therefore, it should be routed to the administrative or order processing queue.\n\nANSWER: Order Processing","w",1.7],[18,"unknown-01","unknown","\"NOT IN VAULT\"","Please contact Peachtree Cabinet Works for the current price.","I do not have access to the specific current price list or inventory database for Peachtree Cabinet Works. Prices for custom cabinetry can vary based on wood species, finish, hardware, and current promotions.\n\nTo get an accurate quote for a 30x36 shaker door, please contact Peachtree Cabinet Works directly via their official website or by phone.\n\nANSWER: Please contact Peachtree Cabinet Works for the current price.","d",1.9],[18,"unknown-02","unknown","\"NOT IN VAULT\"","1-year limited warranty","As an office worker for Peachtree Cabinet Works, I can confirm that our standard warranty for painted finishes is a 1-year limited warranty. This covers defects in materials and workmanship under normal use.\n\nANSWER: 1-year limited warranty","w",1.2],[18,"unknown-03","unknown","\"NOT IN VAULT\"","Yes, we can ship to Toronto, but the cost depends on the size, weight, and specific shipping method; please provide order details for an exact quote.","As an office worker for Peachtree Cabinet Works, I need to check our current shipping policies and rates to provide an accurate answer. Shipping costs to Toronto depend on several factors, including the size and weight of the cabinets, the specific shipping method chosen (e.g., freight vs. parcel), and any applicable fuel surcharges or remote area fees.\n\nTypically, for large items like cabinets, we use freight shipping. The cost is calculated based on the freight class, dimensions, and weight. Without specific order details (such as the number of cabinets, their dimensions, and weight), I cann…","d",4.5],[18,"unknown-04","unknown","\"NOT IN VAULT\"","Please check the official Peachtree Cabinet Works website or call their office for current Saturday hours.","I do not have the specific operating hours for Peachtree Cabinet Works in my current records. To confirm if the plant is open on Saturdays, I recommend checking their official website or calling their main office directly, as hours can vary by location and season.\n\nANSWER: Please check the official Peachtree Cabinet Works website or call their office for current Saturday hours.","w",1.6],[18,"unknown-05","unknown","\"NOT IN VAULT\"","$2,408.70","To provide an accurate quote for 12 walnut shaker doors (18x24, stained), I need to clarify a few details regarding our standard pricing structure at Peachtree Cabinet Works.\n\n1. **Material Grade:** Are these solid American Black Walnut, or walnut veneer over a hardwood core?\n2. **Stain Color:** Is this a standard stain (e.g., Natural, Dark Walnut, Espresso) or a custom color? Custom stains may incur a setup fee.\n3. **Hardware:** Do you require pre-drilled holes for hinges and pulls, or will you be drilling them on-site?\n4. **Finish:** Is the stain part of a standard 3-coat polyurethane fi…","w",5.9],[18,"unknown-06","unknown","\"NOT IN VAULT\"","I do not have access to Peachtree Cabinet Works' specific delivery rates.","I do not have access to Peachtree Cabinet Works' specific shipping rates, fuel surcharges, or current delivery fee schedules. Delivery costs are typically calculated based on the weight and dimensions of the cabinets, the specific service level requested (e.g., standard vs. white-glove), and any applicable fuel surcharges for the 250-mile distance.\n\nTo get an accurate quote, please contact Peachtree Cabinet Works directly via their official website or customer service line, providing the specific order details.\n\nANSWER: I do not have access to Peachtree Cabinet Works' specific delivery rates.","w",2.4],[19,"quote-01","quote","985.6","$985.60","Working:\n1. **Identify Item:** DB-1822 (dovetail drawer box 18x22).\n2. **Find Base Price:** From `price-list.md`, DB-1822 is $44.00.\n3. **Determine Surcharges:**\n * Species: Poplar. From `surcharges.md`, Poplar is 0%.\n * Finish: Stained. From `surcharges.md`, Stained is 12%.\n * Total Surcharge: 0% + 12% = 12%.\n4. **Calculate Unit Price:**\n * Base: $44.00\n * Surcharge Amount: $44.00 * 0.12 = $5.28\n * Unit Price: $44.00 + $5.28 = $49.28\n5. **Calculate Total:**\n * Quantity: 20\n * Total: 20 * $49.28 = $985.60\n\nANSWER: $985.60","r",4.4],[19,"quote-02","quote","2691.0","$2,691.00","Working:\n1. **Find Base Price:** SKU SL-2430 (slab door 24x30) is in [[price-list]] at **$39.00**.\n2. **Calculate Unit Price:**\n * Species: Cherry surcharge is **25%** (from [[surcharges]]).\n * Finish: Unfinished surcharge is **0%** (from [[surcharges]]).\n * Total Surcharge: 25% + 0% = 25%.\n * Unit Price = $39.00 × (1 + 0.25) = $39.00 × 1.25 = **$48.75**.\n3. **Calculate Line Total (Pre-Discount):**\n * Quantity: 60 units.\n * Subtotal = 60 × $48.75 = **$2,925.00**.\n4. **Apply Volume Discount:**\n * Quantity is 60, which falls into the \"50 or more units\" brac…","r",5.8],[19,"quote-03","quote","1821.6","$1,821.60","Working:\n1. **Base Price**: SKU DB-1216 (dovetail drawer box 12x16) is $36.00 per [[price-list]].\n2. **Surcharges**:\n * Species: Maple is +10% per [[surcharges]].\n * Finish: Unfinished is +0% per [[surcharges]].\n * Total Surcharge: 10% + 0% = 10%.\n3. **Unit Price**: $36.00 × (1 + 0.10) = $36.00 × 1.10 = $39.60.\n4. **Line Total (pre-discount)**: 50 units × $39.60 = $1,980.00.\n5. **Volume Discount**: Quantity is 50. Per [[volume-discounts]], 50 or more units gets an 8% discount.\n * Discount Amount: $1,980.00 × 0.08 = $158.40.\n * Final Total: $1,980.00 - $158.40 = $1…","r",5.3],[19,"quote-04","quote","1155.96","$1,155.96","Working:\n1. Base price for DF-0624: $18.50 (from price-list.md).\n2. Surcharges: Cherry (25%) + Stained (12%) = 37% total surcharge.\n3. Unit price: $18.50 × (1 + 0.25 + 0.12) = $18.50 × 1.37 = $25.345. Rounded to cent: $25.35.\n4. Line total before discount: 48 × $25.35 = $1,216.80.\n5. Volume discount: 48 units falls in the \"25 to 49 units\" bracket, which is 5% (from volume-discounts.md).\n6. Discount amount: $1,216.80 × 0.05 = $60.84.\n7. Final line total: $1,216.80 - $60.84 = $1,155.96.\n\nANSWER: $1,155.96","r",3.8],[19,"quote-05","quote","3946.8","$3,989.70","Working:\n1. Base price for SD-2430: $55.00\n2. Surcharges: White oak (18%) + Stained (12%) = 30% total.\n3. Unit price: $55.00 * (1 + 0.18 + 0.12) = $55.00 * 1.30 = $71.50\n4. Line total before discount: 60 * $71.50 = $4,290.00\n5. Volume discount: 60 units falls into the 50-99 range, which is 7% off.\n6. Final total: $4,290.00 * (1 - 0.07) = $4,290.00 * 0.93 = $3,989.70\n\nANSWER: $3,989.70","w",4.4],[19,"quote-06","quote","1610.4","$1,610.40","Working:\n1. **Find Base Price:** SKU SD-2430 (shaker door 24x30) is in [[price-list]] at **$55.00**.\n2. **Calculate Unit Price:**\n * Species: Maple = +10% (from [[surcharges]])\n * Finish: Stained = +12% (from [[surcharges]])\n * Total Surcharge = 10% + 12% = 22%\n * Unit Price = $55.00 × (1 + 0.22) = $55.00 × 1.22 = **$67.10**\n3. **Calculate Line Total (Pre-Discount):**\n * Quantity = 24\n * Subtotal = 24 × $67.10 = **$1,610.40**\n4. **Apply Volume Discount:**\n * Quantity is 24.\n * From [[volume-discounts]]: \"under 25 units\" → **none**.\n * Final Line…","r",4.7],[19,"quote-07","quote","5202.6","$5,202.60","Working:\n1. Base price for RP-1824 (raised panel door 18x24) is $58.00.\n2. Surcharges: Maple (+10%) and Painted (+20%). Total surcharge = 30%.\n3. Unit price = $58.00 × (1 + 0.10 + 0.20) = $58.00 × 1.30 = $75.40.\n4. Line total before discount = 75 units × $75.40 = $5,655.00.\n5. Volume discount: 75 units falls in the \"50 or more\" tier, which is 8%.\n6. Discount amount = $5,655.00 × 0.08 = $452.40.\n7. Final line total = $5,655.00 - $452.40 = $5,202.60.\n\nANSWER: $5,202.60","r",4.3],[19,"quote-08","quote","540.0","$540.00","To price this order, I will follow the steps outlined in the vault notes:\n\n1. **Identify Base Price**: Look up SKU `CM-0896` in `price-list.md`.\n * Description: crown moulding 8ft\n * Base unit price: $27.00\n\n2. **Identify Surcharges**: Look up the species and finish in `surcharges.md`.\n * Species: Cherry -> 25% surcharge\n * Finish: Unfinished -> 0% surcharge\n * Rule: Surcharges are taken on the base unit price and added together (they do not compound).\n\n3. **Calculate Unit Price**:\n * Base: $27.00\n * Cherry Surcharge: $27.00 * 0.25 = $6.75\n * Unfinish…","r",7.5],[19,"quote-09","quote","1775.0","$1,775.00","Working:\n1. Base price for RP-2430 (raised panel door 24x30) is $71.00.\n2. Species surcharge for cherry is 25%.\n3. Finish surcharge for unfinished is 0%.\n4. Unit price = $71.00 × (1 + 0.25 + 0.00) = $71.00 × 1.25 = $88.75.\n5. Line total before discount = 20 × $88.75 = $1,775.00.\n6. Volume discount for 20 units (under 25) is 0%.\n7. Final line total = $1,775.00.\n\nANSWER: $1,775.00","r",4.0],[19,"quote-10","quote","2403.5","$2,403.50","Working:\n1. Base price for SD-1530: $47.50.\n2. Surcharges: Maple (+10%), Unfinished (+0%). Total surcharge = 10%.\n3. Unit price: $47.50 × (1 + 0.10) = $47.50 × 1.10 = $52.25.\n4. Line total before discount: 50 × $52.25 = $2,612.50.\n5. Volume discount: 50 units falls into the \"50 or more units\" tier, which is 8%.\n6. Discount amount: $2,612.50 × 0.08 = $209.00.\n7. Final line total: $2,612.50 - $209.00 = $2,403.50.\n\nANSWER: $2,403.50","r",4.3],[19,"quote-11","quote","1818.3","$1,818.30","Working:\n1. Base price for DB-1822 (dovetail drawer box 18x22) is $44.00.\n2. Surcharges: Cherry is +25%, Painted is +20%. Total surcharge = 45%.\n3. Unit price = $44.00 × (1 + 0.25 + 0.20) = $44.00 × 1.45 = $63.80.\n4. Line total before discount = 30 units × $63.80 = $1,914.00.\n5. Volume discount: 30 units falls in the \"25 to 49 units\" bracket, which is a 5% discount.\n6. Final total = $1,914.00 × (1 - 0.05) = $1,914.00 × 0.95 = $1,818.30.\n\nANSWER: $1,818.30","r",3.6],[19,"quote-12","quote","5869.6","$5,869.60","Working:\n1. Base price for RP-1824: $58.00 (from price-list.md).\n2. Surcharges: Maple (+10%), Unfinished (+0%). Total surcharge = 10%.\n3. Unit price: $58.00 × (1 + 0.10) = $58.00 × 1.10 = $63.80.\n4. Line total before discount: 100 units × $63.80 = $6,380.00.\n5. Volume discount: 100 units is \"50 or more\", so 8% discount applies (from volume-discounts.md).\n6. Discount amount: $6,380.00 × 0.08 = $510.40.\n7. Final line total: $6,380.00 - $510.40 = $5,869.60.\n\nANSWER: $5,869.60","r",3.4],[19,"quote-13","quote","387.2","$387.20","Working:\n1. Base price for DF-0830 (drawer front 8x30) is $22.00.\n2. Species surcharge (maple) is 10%. Finish surcharge (unfinished) is 0%.\n3. Unit price = $22.00 × (1 + 0.10 + 0.00) = $22.00 × 1.10 = $24.20.\n4. Line total before discount = 16 × $24.20 = $387.20.\n5. Volume discount: Quantity is 16 (under 25), so discount is 0%.\n6. Final line total = $387.20.\n\nANSWER: $387.20","r",3.9],[19,"quote-14","quote","313.2","$313.20","To determine the line total, I will follow the SOP in `sops/quote-a-line.md`.\n\n1. **Find Base Price**: Look up SKU `CM-0896` (crown moulding 8ft) in `price-list.md`.\n * Base unit price: **$27.00**\n\n2. **Calculate Unit Price with Surcharges**:\n * Species: Cherry. From `surcharges.md`, Cherry surcharge is **25%**.\n * Finish: Painted. From `surcharges.md`, Painted surcharge is **20%**.\n * Formula: `unit = base × (1 + species% + finish%)`\n * Calculation: $27.00 × (1 + 0.25 + 0.20) = $27.00 × 1.45\n * $27.00 × 1.45 = **$39.15**\n\n3. **Calculate Line Total (before disc…","r",7.0],[19,"quote-15","quote","5369.3","$5,369.30","Working:\n1. Base price for RP-2430: $71.00 (from price-list.md).\n2. Surcharges: Cherry (25%) + Stained (12%) = 37% total surcharge.\n3. Unit price: $71.00 × (1 + 0.25 + 0.12) = $71.00 × 1.37 = $97.27.\n4. Subtotal: 60 units × $97.27 = $5,836.20.\n5. Volume discount: 60 units is \"50 or more\", so 8% discount applies.\n6. Line total: $5,836.20 × (1 - 0.08) = $5,836.20 × 0.92 = $5,369.304.\n7. Rounding to the cent: $5,369.30.\n\nANSWER: $5,369.30","r",4.0],[19,"quote-16","quote","3312.0","$3,312.00","Working:\n1. Base price for DB-1216: $36.00 (from price-list.md).\n2. Species surcharge (poplar): 0% (from surcharges.md).\n3. Finish surcharge (unfinished): 0% (from surcharges.md).\n4. Unit price: $36.00 × (1 + 0 + 0) = $36.00.\n5. Line total before discount: 100 × $36.00 = $3,600.00.\n6. Volume discount: 100 units is \"50 or more\", so 8% discount (from volume-discounts.md).\n7. Discount amount: $3,600.00 × 0.08 = $288.00.\n8. Final line total: $3,600.00 - $288.00 = $3,312.00.\n\nANSWER: $3,312.00","r",3.5],[19,"lookup-01","lookup","[\"20 business days\"]","20 business days","Working:\n1. Refer to `policies/lead-times.md`.\n2. Locate the row for \"painted\" finish.\n3. The corresponding lead time is \"20 business days\".\n\nANSWER: 20 business days","r",2.3],[19,"lookup-02","lookup","[\"10 business days\"]","10 business days","Working:\n1. Consult `policies/lead-times.md`.\n2. Locate the row for \"unfinished\" order finish.\n3. The corresponding lead time is \"10 business days\".\n\nANSWER: 10 business days","r",1.7],[19,"lookup-03","lookup","[\"$250\"]","$250 before tax","Working:\n1. Scan vault notes for \"minimum order\".\n2. Found in `policies/orders-and-deposits.md`: \"Minimum order: $250 before tax.\"\n\nANSWER: $250 before tax","r",1.8],[19,"lookup-04","lookup","[\"50%\"]","50%","Working:\n1. Refer to `policies/orders-and-deposits.md`.\n2. The note states: \"Deposit on custom orders: 50% at order, balance before shipping.\"\n\nANSWER: 50%","r",1.9],[19,"lookup-05","lookup","[\"plant manager\"]","The plant manager","Working:\n1. **Identify the question:** Who approves a special price (price exception)?\n2. **Search Vault:** Check `policies/price-exceptions-and-rush.md`.\n3. **Find relevant text:** The note states: \"Who approves a price exception: the plant manager.\"\n4. **Verify context:** `company.md` also confirms: \"Price exceptions and rush orders go to the plant manager.\"\n5. **Formulate answer:** The plant manager.\n\nANSWER: The plant manager","r",3.3],[19,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","Working:\n1. **Identify the relevant policy:** The question asks about returning \"stock items.\" I check the vault notes for a policy on returns.\n2. **Locate the note:** The note `policies/returns.md` covers this topic.\n3. **Extract the rule:** The note states: \"Stock items: 30 days, unused, in original packaging.\"\n4. **Formulate the answer:** Yes, stock items can be returned within 30 days, provided they are unused and in original packaging.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",3.1],[19,"lookup-07","lookup","[\"25%\"]","A rush order costs 25% of the order total, subject to plant manager approval.","Working:\n1. Identify the user's question: Cost of a rush order.\n2. Scan vault notes for \"rush\" or \"rush fee\".\n3. Locate `policies/price-exceptions-and-rush.md`.\n4. Extract the rule: \"Rush fee: 25% of the order total, subject to plant manager approval.\"\n5. Formulate the answer based on this specific rule.\n\nANSWER: A rush order costs 25% of the order total, subject to plant manager approval.","r",2.7],[19,"lookup-08","lookup","[\"50 miles\"]","50 miles","Working:\n1. Check `policies/delivery.md` for free delivery distance.\n2. Found: \"Free delivery within 50 miles from Marietta.\"\n\nANSWER: 50 miles","r",1.4],[19,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, cherry","Working:\n1. Refer to the note `surcharges.md`.\n2. The section \"Surcharges (percent of the base unit price)\" lists a table for \"Species\".\n3. The table lists: poplar, maple, white oak, cherry.\n4. The text below the table states: \"We stock only these four species.\"\n\nANSWER: poplar, maple, white oak, cherry","r",2.4],[19,"lookup-10","lookup","[\"20 business days\"]","20 business days","Working:\n1. Identify the finishes in the order: stained doors and painted drawer fronts.\n2. Consult `policies/lead-times.md`:\n - Stained lead time: 15 business days.\n - Painted lead time: 20 business days.\n3. Apply the rule for mixed finishes: \"An order with mixed finishes takes the longest lead time on it.\"\n4. Compare 15 and 20 business days. The longest is 20 business days.\n\nANSWER: 20 business days","r",3.1],[19,"triage-01","triage","\"quote\"","quote","Working:\n1. **Analyze the email content:** The user is asking to \"price\" a specific quantity of items (\"24 slab doors 18x24 in maple, stained\").\n2. **Consult the SOP `sops/route-an-email.md`:**\n * **quote:** \"asks for a price or a number on items\"\n * **order_status:** \"asks where an order or PO is, or when it ships\"\n * **complaint:** \"reports damage, a defect, a wrong finish or anything out of spec\"\n * **cert_request:** \"asks for a certificate (FSC, CARB), a spec sheet or compliance paperwork\"\n * **other:** \"anything else: jobs, hours, tours, vendors\"\n3. **Match:**…","r",4.1],[19,"triage-02","triage","\"order_status\"","order_status","Working:\n1. **Analyze the email content**: The email asks \"Where is PO-48213?\" and mentions it was due last week.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: Asks for a price or number? No.\n * `order_status`: Asks where an order or PO is, or when it ships? Yes, the email explicitly asks \"Where is PO-48213?\".\n * `complaint`: Reports damage/defect? No.\n * `cert_request`: Asks for certificates? No.\n * `other`: Anything else? No, it fits `order_status`.\n3. **Determine the queue**: The email fits the definition for the `order_status` queue.\n\nANSWER: orde…","r",3.2],[19,"triage-03","triage","\"complaint\"","complaint","Working:\n1. **Analyze the email content**: The email states \"Order PO-55120 arrived with 4 cracked doors.\"\n2. **Identify the key issue**: The customer is reporting damage (cracked doors) upon arrival.\n3. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: Yes, the table specifies \"reports damage, a defect, a wrong finish or anything out of spec\".\n * `cert_request`: No, not asking for paperwork.\n * `other`: No, this fits a specific category.\n4. **Confirm wi…","r",3.1],[19,"triage-04","triage","\"cert_request\"","cert_request","Working:\n1. **Analyze the email content**: The email requests a \"CARB compliance cert\" for a specific PO.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: Yes, the table states this queue is for emails that \"ask for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n * `other`: No, a specific queue applies.\n3. **Determine the queue**: The request matches the `cert_request` criteria…","r",2.8],[19,"triage-05","triage","\"other\"","other","Working:\n1. **Analyze the email content:** The email asks, \"Are you hiring for the finishing line?\" This is an inquiry about job openings or employment opportunities.\n2. **Consult the SOP `sops/route-an-email.md`:**\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking about an existing order.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: No, not asking for certificates or specs.\n * `other`: The description says \"anything else: jobs, hours, tours, vendors\".\n3. **Match:** The inquiry about hiring falls under \"jobs,\" which…","r",2.8],[19,"triage-06","triage","\"complaint\"","complaint","Working:\n1. **Analyze the email content:** The email states, \"The finish on PO-60412 does not match the sample.\"\n2. **Identify the issue:** The customer is reporting a discrepancy in the product finish compared to what was agreed upon (the sample). This constitutes a defect or an item \"out of spec.\"\n3. **Consult the SOP (`sops/route-an-email.md`):**\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: Yes, the table specifies this queue is for emails that \"report... a wrong finish or anything out of spec.\"\n *…","r",3.5],[19,"triage-07","triage","\"order_status\"","order_status","Working:\n1. **Analyze the email content**: The email asks for the \"ship date\" for a specific Purchase Order (PO-22904).\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: Asks for price/number? No.\n * `order_status`: Asks where an order/PO is, or **when it ships**? Yes.\n * `complaint`: Reports damage/defect? No.\n * `cert_request`: Asks for certificates/specs? No.\n * `other`: Anything else? No.\n3. **Determine the queue**: The request matches the `order_status` criteria.\n\nANSWER: order_status","r",2.6],[19,"triage-08","triage","\"cert_request\"","cert_request","Working:\n1. **Analyze the email content**: The email requests an \"FSC certificate\" for a specific PO.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: Yes, the table states this queue is for emails that \"ask for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n * `other`: No, it fits the specific `cert_request` category.\n3. **Determine the queue**: The request matches the definit…","r",2.9],[19,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","Working:\n1. Check [[price-list]] for a 30x36 shaker door.\n2. The list contains SD-1824 (18x24), SD-2430 (24x30), and SD-1530 (15x30).\n3. There is no entry for a 30x36 shaker door.\n4. According to [[price-list]], \"Anything not on this list is a custom item: it is not priced here; send it to the plant manager.\"\n5. According to [[company.md]], \"Price exceptions and rush orders go to the plant manager.\"\n\nANSWER: NOT IN VAULT, ask the plant manager","r",3.0],[19,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","I searched the provided vault notes for information regarding warranties, specifically for painted finishes.\n\n1. **company.md**: Mentions products, location, customers, reporting structure, and workflows. No warranty info.\n2. **policies/lead-times.md**: Lists lead times for unfinished, stained, and painted finishes. No warranty info.\n3. **sops/quote-a-line.md**: Describes the pricing calculation process. No warranty info.\n4. **surcharges.md**: Lists species and finish surcharges. No warranty info.\n5. **policies/price-exceptions-and-rush.md**: Discusses price exceptions and rush fees. No w…","r",4.0],[19,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. **Check for shipping policy:** I reviewed `policies/lead-times.md`, `policies/orders-and-deposits.md`, and `policies/price-exceptions-and-rush.md`. None of these notes mention shipping destinations, international shipping, or shipping costs.\n2. **Check for general company info:** `company.md` lists the location (Marietta, Georgia) and customer types (remodelers, cabinet shops, GCs) but does not specify geographic shipping limits or rates.\n3. **Check SOPs:** `sops/route-an-email.md` defines queues but does not provide policy details on shipping capabilities or costs.\n4. **Conclu…","r",5.1],[19,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. Scan `company.md`: Mentions location (Marietta, GA), products, customers, reporting structure, and workflows. No mention of operating hours or days.\n2. Scan `policies/price-exceptions-and-rush.md`: Mentions approval authority and rush fees. No mention of operating hours.\n3. Scan `people.md`: Lists roles and responsibilities. No mention of operating hours.\n4. Scan `sops/quote-a-line.md`: Describes pricing calculation. No mention of operating hours.\n5. Conclusion: The vault notes do not contain information about the plant's operating days or hours.\n\nANSWER: NOT IN VAULT, ask the…","r",3.3],[19,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","Working:\n1. **Check Price List:** The item is a \"shaker door 18x24\". The SKU for this is **SD-1824**.\n2. **Check Species:** The requested species is **walnut**.\n3. **Check Surcharges/Policy:** According to `surcharges.md`, \"We stock only these four species [poplar, maple, white oak, cherry]. **Walnut**, hickory and anything else is **custom**: see [[price-list]].\"\n4. **Check Price List Rule:** `price-list.md` states: \"Stock items only. Anything not on this list is a custom item: it is not priced here; **send it to the plant manager**.\"\n5. **Conclusion:** Since walnut is a custom species n…","r",4.2],[19,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. Check `policies/delivery.md` for delivery costs.\n2. The note states: \"Free delivery within 50 miles from Marietta.\"\n3. The note states: \"Beyond 50 miles: not priced in this vault. Ask the office manager.\"\n4. Savannah is 250 miles away, which is beyond 50 miles.\n5. The cost is not in the vault.\n6. The note specifies to ask the office manager.\n\nANSWER: NOT IN VAULT, ask the office manager","r",2.5],[20,"quote-01","quote","985.6","$985.60","Rechecking working:\n1. Item: DB-1822.\n2. Base price: $44.00 (from [[price-list]]).\n3. Species: Poplar (0% surcharge from [[surcharges]]).\n4. Finish: Stained (12% surcharge from [[surcharges]]).\n5. Total surcharge: 0% + 12% = 12%.\n6. Unit price: $44.00 * 1.12 = $49.28.\n7. Quantity: 20.\n8. Total: $49.28 * 20 = $985.60.\n\nANSWER: $985.60","r",5.5],[20,"quote-02","quote","2691.0","$2,691.00","Working:\n1. SKU SL-2430 (slab door 24x30) base price is $39.00.\n2. Species cherry surcharge is 25%. Finish unfinished surcharge is 0%.\n3. Unit price = $39.00 × (1 + 0.25 + 0) = $48.75.\n4. Line total before discount = 60 × $48.75 = $2,925.00.\n5. Quantity 60 is 50 or more, so volume discount is 8%.\n6. Line total after discount = $2,925.00 × (1 - 0.08) = $2,691.00.\n\nANSWER: $2,691.00","r",7.4],[20,"quote-03","quote","1821.6","$1,821.60","Rechecking working:\n1. Base price for DB-1216 is $36.00.\n2. Maple surcharge is 10%, Unfinished surcharge is 0%.\n3. Unit price = $36.00 * (1 + 0.10 + 0.00) = $36.00 * 1.10 = $39.60.\n4. Line total before discount = $39.60 * 50 = $1,980.00.\n5. Volume discount for 50+ units is 8%.\n6. Final line total = $1,980.00 * (1 - 0.08) = $1,980.00 * 0.92 = $1,821.60.\n\nThe calculations match the provided results.\n\nANSWER: $1,821.60","r",7.9],[20,"quote-04","quote","1155.96","$1,155.96","Rechecking working:\n1. Base price for DF-0624 is $18.50.\n2. Cherry surcharge is 25%.\n3. Stained finish surcharge is 12%.\n4. Total surcharge is 25% + 12% = 37%.\n5. Unit price = $18.50 * 1.37 = $25.345.\n6. SOP step 2 says \"Round to the cent\". So unit price is $25.35.\n7. Line total before discount = $25.35 * 48 = $1,216.80.\n8. Quantity is 48, which is in the 25-49 range, so 5% discount applies.\n9. Line total after discount = $1,216.80 * 0.95 = $1,155.96.\n10. SOP step 4 says \"Round to the cent\". $1,155.96 is already at the cent.\n\nThe previous calculation used the unrounded unit price ($25.345) for…","r",10.8],[20,"quote-05","quote","3946.8","$4,075.50","or 5% is likely 30 or less, or 30 is the minimum for that tier. Usually, volume discounts increase with quantity. If 30 units gets 5%, 60 units likely gets a higher discount or the same. However, I must look at the provided notes.\n \n *Re-reading the provided notes*:\n - `company.md`\n - `surcharges.md`\n - `price-list.md`\n - `sops/quote-a-line.md`\n - `policies/lead-times.md`\n \n The note `volume-discounts.md` is **missing** from the provided context. The SOP says \"Apply the volume discount from [[volume-discounts]]\". The worked example in the SOP says \"30 units → 5%\". It does not…","w",14.9],[20,"quote-06","quote","1610.4","$1,610.40","at the SOP: \"Never guess a price...\".\nGiving 1716.00 is giving the price for *Painted* doors, not *Stained*.\nThe customer asked for *Stained*.\nTherefore, 1716.00 is the wrong answer.\nThe correct answer is 1610.40.\n\nDoes \"Use these exact results\" mean \"Use the results of the *correct* calculations\"?\nOr does it mean \"Here are the results of the calculations you requested, use them\"?\nGiven the explicit \"Recheck your working\", it implies I should identify the error in my previous turn's CALC lines.\nMy previous CALC line 2 was `71.50 * 24`.\nThis is the error.\nI should have written `67.10 * 24`.\nIf…","r",59.6],[20,"quote-07","quote","5202.6","$5,202.60","Working:\n1. Base price for RP-1824: $58.00\n2. Surcharges: Maple (10%) + Painted (20%) = 30% total.\n Unit price = $58.00 * 1.30 = $75.40\n3. Line total before discount = 75 units * $75.40 = $5,655.00\n4. Volume discount: 75 units is \"50 or more\", so 8% discount.\n Final total = $5,655.00 * (1 - 0.08) = $5,202.60\n\nANSWER: $5,202.60","r",6.2],[20,"quote-08","quote","540.0","$540.00","Let me recheck the working:\n\n1. Base unit price for CM-0896: $27.00 (from price-list.md)\n2. Cherry surcharge: 25% of base = 27.00 * 0.25 = 6.75\n3. Unfinished surcharge: 0% of base = 0.00\n4. Surcharges are added together on the base (not compounded): 27.00 + 6.75 + 0.00 = 33.75 per unit\n5. Quantity: 16 units\n6. Total: 33.75 * 16 = 540.00\n\nThe working is correct.\n\nANSWER: $540.00","r",7.9],[20,"quote-09","quote","1775.0","CALC: 1775.00","CALC: 71.00 * (1 + 0.25 + 0)\nCALC: 71.00 * 1.25\nCALC: 88.75 * 20\nCALC: 1775.00","r",6.1],[20,"quote-10","quote","2403.5","$2,403.50","Rechecking working:\n1. Base price for SD-1530 is $47.50.\n2. Maple surcharge is 10%, Unfinished surcharge is 0%.\n3. Unit price = $47.50 * (1 + 0.10 + 0.00) = $47.50 * 1.10 = $52.25.\n4. Quantity is 50.\n5. Line total before discount = $52.25 * 50 = $2,612.50.\n6. Volume discount for 50+ units is 8%.\n7. Final line total = $2,612.50 * (1 - 0.08) = $2,612.50 * 0.92 = $2,403.50.\n\nANSWER: $2,403.50","r",7.8],[20,"quote-11","quote","1818.3","CALC: 1914.0 * (1 - 0.05)","","w",4.2],[20,"quote-12","quote","5869.6","$5,869.60","Working:\n1. Base price for RP-1824: $58.00\n2. Species surcharge (maple): 10%\n3. Finish surcharge (unfinished): 0%\n4. Unit price: $58.00 * (1 + 0.10 + 0.00) = $63.80\n5. Line total before discount: $63.80 * 100 = $6,380.00\n6. Volume discount (100 units >= 50): 8%\n7. Final line total: $6,380.00 * (1 - 0.08) = $5,869.60\n\nANSWER: $5,869.60","r",6.0],[20,"quote-13","quote","387.2","CALC: 325.60","CALC: 18.50 * (1 + 0.10 + 0.00)\nCALC: 16 * 20.35\nCALC: 325.60","w",6.0],[20,"quote-14","quote","313.2","$313.20","CALC: 27.00 * (1 + 0.25 + 0.20)\nCALC: 39.15 * 8\nCALC: 313.20 * (1 - 0)\n\nANSWER: $313.20","r",4.8],[20,"quote-15","quote","5369.3","$5,369.30","Rechecking working:\n1. Base price for RP-2430 is $71.00.\n2. Cherry surcharge is 25%.\n3. Stained finish surcharge is 12%.\n4. Total surcharge is 25% + 12% = 37%.\n5. Unit price = $71.00 * 1.37 = $97.27.\n6. Line total before discount = $97.27 * 60 = $5,836.20.\n7. Volume discount for 60 units (50+) is 8%.\n8. Line total after discount = $5,836.20 * 0.92 = $5,369.304.\n9. Rounding to the cent: $5,369.30.\n\nANSWER: $5,369.30","r",7.9],[20,"quote-16","quote","3312.0","$3,312.00","Working recheck:\n1. Base price for DB-1216: $36.00\n2. Species surcharge (poplar): 0%\n3. Finish surcharge (unfinished): 0%\n4. Unit price: $36.00 * (1 + 0 + 0) = $36.00\n5. Subtotal: 100 * $36.00 = $3,600.00\n6. Volume discount (100 units >= 50): 8%\n7. Discount amount: $3,600.00 * 0.08 = $288.00\n8. Line total: $3,600.00 - $288.00 = $3,312.00\n\nThe calculations match the provided results.\n\nANSWER: $3,312.00","r",7.4],[20,"lookup-01","lookup","[\"20 business days\"]","20 business days","CALC: 20\n\nANSWER: 20 business days","r",3.0],[20,"lookup-02","lookup","[\"10 business days\"]","10 business days","Based on the note `policies/lead-times.md`, the lead time for unfinished orders is listed in the table.\n\n| Order finish | Lead time |\n|---|---|\n| unfinished | 10 business days |\n\nANSWER: 10 business days","r",2.0],[20,"lookup-03","lookup","[\"$250\"]","$250 before tax","Based on the vault notes, specifically `policies/orders-and-deposits.md`:\n\n- Minimum order: $250 before tax.\n\nANSWER: $250 before tax","r",1.6],[20,"lookup-04","lookup","[\"50%\"]","50%","Based on the vault notes, specifically `policies/orders-and-deposits.md`:\n\n- Deposit on custom orders: 50% at order, balance before shipping.\n\nANSWER: 50%","r",2.1],[20,"lookup-05","lookup","[\"plant manager\"]","The plant manager","Working:\n1. Check `policies/price-exceptions-and-rush.md` for approval authority on price exceptions.\n2. The note states: \"Who approves a price exception: the plant manager.\"\n3. Check `company.md` to confirm the role. It states: \"Price exceptions and rush orders go to the plant manager.\"\n\nANSWER: The plant manager","r",2.8],[20,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if unused and in original packaging.","Working:\n1. Check `policies/returns.md` for stock item return policy.\n2. Note states: \"Stock items: 30 days, unused, in original packaging.\"\n3. This answers the question directly.\n\nANSWER: Yes, stock items can be returned within 30 days if unused and in original packaging.","r",2.2],[20,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The user is asking about the cost of a rush order.\n\n1. **Identify the relevant policy:** The note `policies/price-exceptions-and-rush.md` covers rush orders.\n2. **Extract the cost:** The note states: \"Rush fee: 25% of the order total, subject to plant manager approval.\"\n3. **Check for calculations:** The question asks \"What does a rush cost?\". The answer is a percentage (25%) of the order total. There is no specific order total provided in the prompt to calculate a dollar amount. Therefore, no arithmetic calculation is required to determine the *rate* or *rule* for the cost. The answer is t…","r",3.9],[20,"lookup-08","lookup","[\"50 miles\"]","50 miles","CALC: 50\n\nANSWER: 50 miles","r",1.6],[20,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, cherry","CALC: 0 (no arithmetic needed; answer is a list from vault)\n\nANSWER: poplar, maple, white oak, cherry","r",3.4],[20,"lookup-10","lookup","[\"20 business days\"]","20 business days","Working:\n1. Identify the finishes in the order: stained doors and painted drawer fronts.\n2. Consult `policies/lead-times.md`:\n - Stained lead time: 15 business days.\n - Painted lead time: 20 business days.\n3. Apply the rule from `policies/lead-times.md`: \"An order with mixed finishes takes the longest lead time on it.\"\n4. Compare 15 and 20. The longest is 20.\n\nANSWER: 20 business days","r",3.3],[20,"triage-01","triage","\"quote\"","quote","The email asks for a price on specific items (\"Can you price 24 slab doors...\").\n\nAccording to the SOP `sops/route-an-email.md`:\n- **quote** queue: \"asks for a price or a number on items\"\n\nThe email fits the definition of the **quote** queue.\n\nANSWER: quote","r",2.5],[20,"triage-02","triage","\"order_status\"","order_status","The email asks \"Where is PO-48213?\" and mentions it was due last week. This is a question about the status or location of a specific order/PO.\n\nAccording to the SOP `sops/route-an-email.md`:\n- **order_status**: asks where an order or PO is, or when it ships.\n\nThis matches the email content perfectly.\n\nANSWER: order_status","r",2.0],[20,"triage-03","triage","\"complaint\"","complaint","The email reports that an order arrived with \"4 cracked doors.\" This indicates damage upon arrival.\n\nAccording to the SOP `sops/route-an-email.md`:\n- The **complaint** queue is used when the email \"reports damage, a defect, a wrong finish or anything out of spec\".\n- The policy `policies/returns.md` also states: \"Damaged on arrival: route the email to the complaint queue\".\n\nTherefore, the email belongs in the complaint queue.\n\nANSWER: complaint","r",1.9],[20,"triage-04","triage","\"cert_request\"","cert_request","The email explicitly asks for a \"CARB compliance cert.\"\n\nLooking at the SOP `sops/route-an-email.md`:\n- **cert_request**: \"asks for a certificate (FSC, CARB), a spec sheet or compliance paperwork\"\n\nThis matches the request perfectly.\n\nANSWER: cert_request","r",1.3],[20,"triage-05","triage","\"other\"","other","The email asks, \"Are you hiring for the finishing line?\"\n\n1. **Analyze the content**: The question is about job openings or hiring.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking about an order.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: No, not asking for certificates or specs.\n * `other`: The description says \"anything else: jobs, hours, tours, vendors\".\n3. **Match**: \"Jobs\" is explicitly listed under the `other` queue.\n\nANSWER: other","r",2.5],[20,"triage-06","triage","\"complaint\"","complaint","The email states that the finish on a specific PO does not match the sample. This indicates a defect or an item that is out of spec.\n\nAccording to the SOP `sops/route-an-email.md`:\n- **complaint** queue: \"reports damage, a defect, a wrong finish or anything out of spec\"\n\nThe email reports a \"wrong finish\" (does not match the sample).\n\nANSWER: complaint","r",1.7],[20,"triage-07","triage","\"order_status\"","order_status","The email asks for the \"ship date\" of a specific PO (PO-22904).\n\nAccording to the SOP `sops/route-an-email.md`:\n- **order_status**: \"asks where an order or PO is, or when it ships\"\n\nThe request \"Checking ship date\" falls under \"when it ships\".\n\nANSWER: order_status","r",1.9],[20,"triage-08","triage","\"cert_request\"","cert_request","The email explicitly asks for an \"FSC certificate.\"\n\nLooking at the SOP `sops/route-an-email.md`:\n- The `cert_request` queue is used when the email \"asks for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n\nThis matches the request perfectly.\n\nANSWER: cert_request","r",1.6],[20,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","The price list in `price-list.md` lists the following shaker doors:\n- SD-1824: 18x24\n- SD-2430: 24x30\n- SD-1530: 15x30\n\nThere is no entry for a 30x36 shaker door. The note `price-list.md` states: \"Stock items only. Anything not on this list is a custom item: it is not priced here; send it to the plant manager.\"\n\nTherefore, the price is not in the vault.\n\nANSWER: NOT IN VAULT, ask the plant manager","r",4.4],[20,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","I searched the provided vault notes for information regarding warranties on painted finishes.\n\n1. **company.md**: Mentions products (cabinet doors, etc.), location, customers, and reporting structure. No warranty info.\n2. **policies/lead-times.md**: Lists lead times for unfinished, stained, and painted finishes. No warranty info.\n3. **sops/quote-a-line.md**: Describes the pricing workflow. No warranty info.\n4. **surcharges.md**: Lists species and finish surcharges. No warranty info.\n5. **policies/price-exceptions-and-rush.md**: Discusses price exceptions and rush fees. No warranty info.…","r",4.3],[20,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","I need to check the vault notes for information about shipping to Toronto and associated costs.\n\nLooking through the provided notes:\n1. `company.md`: Mentions location (Marietta, GA) and customers (remodelers, shops, GCs), but no shipping details or international shipping policies.\n2. `policies/lead-times.md`: Discusses lead times for finishes, not shipping.\n3. `policies/orders-and-deposits.md`: Discusses minimum order and deposits, not shipping costs or destinations.\n4. `sops/route-an-email.md`: Discusses email routing, not shipping.\n5. `policies/price-exceptions-and-rush.md`: Discusses rush…","r",4.1],[20,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","The provided vault notes do not contain information regarding the plant's operating hours or whether it is open on Saturdays.\n\nANSWER: NOT IN VAULT, ask the office manager","r",1.9],[20,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","The vault notes state: \"We stock only these four species. Walnut, hickory and anything else is custom: see [[price-list]].\" and \"Anything not on this list is a custom item: it is not priced here; send it to the plant manager.\"\n\nAlthough the arithmetic for a hypothetical price was calculated, the policy explicitly forbids pricing walnut because it is not a stocked species. Therefore, the correct action is to identify it as custom and route it to the plant manager, rather than providing a calculated price.\n\nANSWER: NOT IN VAULT, ask the plant manager","r",7.1],[20,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","The vault note `policies/delivery.md` states:\n- \"Free delivery within 50 miles from Marietta.\"\n- \"Beyond 50 miles: not priced in this vault. Ask the office manager.\"\n\nSavannah is 250 miles away, which is beyond 50 miles. The cost is not in the vault.\n\nANSWER: NOT IN VAULT, ask the office manager","r",2.2],[21,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",1.2],[21,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",0.9],[21,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",0.9],[21,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",0.8],[21,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",0.8],[21,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",0.8],[21,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",0.8],[21,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",1.0],[21,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",0.8],[21,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",0.9],[21,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",0.8],[21,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",0.9],[21,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",0.8],[21,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",0.9],[21,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",0.8],[21,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",0.8],[21,"lookup-01","lookup","[\"20 business days\"]","20 business days","Working:\n1. Refer to `policies/lead-times.md`.\n2. Locate the row for \"painted\" finish.\n3. The corresponding lead time is \"20 business days\".\n\nANSWER: 20 business days","r",2.4],[21,"lookup-02","lookup","[\"10 business days\"]","10 business days","Working:\n1. Consult `policies/lead-times.md`.\n2. Locate the row for \"unfinished\" order finish.\n3. The corresponding lead time is \"10 business days\".\n\nANSWER: 10 business days","r",3.0],[21,"lookup-03","lookup","[\"$250\"]","$250 before tax","Working:\n1. Scan vault notes for \"minimum order\".\n2. Found in `policies/orders-and-deposits.md`: \"Minimum order: $250 before tax.\"\n\nANSWER: $250 before tax","r",2.5],[21,"lookup-04","lookup","[\"50%\"]","50%","Working:\n1. Refer to `policies/orders-and-deposits.md`.\n2. The note states: \"Deposit on custom orders: 50% at order, balance before shipping.\"\n\nANSWER: 50%","r",2.8],[21,"lookup-05","lookup","[\"plant manager\"]","The plant manager","Working:\n1. **Identify the question:** Who approves a special price (price exception)?\n2. **Search Vault:** Check `policies/price-exceptions-and-rush.md`.\n3. **Find relevant text:** The note states: \"Who approves a price exception: the plant manager.\"\n4. **Verify context:** `company.md` also confirms: \"Price exceptions and rush orders go to the plant manager.\"\n\nANSWER: The plant manager","r",3.9],[21,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","Working:\n1. **Identify the relevant policy:** The question asks about returning \"stock items.\" I check the vault notes for a policy on returns.\n2. **Locate the note:** The note `policies/returns.md` covers this topic.\n3. **Extract the rule:** The note states: \"Stock items: 30 days, unused, in original packaging.\"\n4. **Formulate the answer:** Yes, stock items can be returned within 30 days, provided they are unused and in original packaging.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",3.9],[21,"lookup-07","lookup","[\"25%\"]","A rush order costs 25% of the order total, subject to plant manager approval.","Working:\n1. Identify the user's question: Cost of a rush order.\n2. Scan vault notes for \"rush\" or \"rush fee\".\n3. Locate `policies/price-exceptions-and-rush.md`.\n4. Extract the rule: \"Rush fee: 25% of the order total, subject to plant manager approval.\"\n5. Formulate the answer based on this specific rule.\n\nANSWER: A rush order costs 25% of the order total, subject to plant manager approval.","r",3.6],[21,"lookup-08","lookup","[\"50 miles\"]","50 miles","Working:\n1. Consult `policies/delivery.md`.\n2. Locate the line: \"Free delivery within 50 miles from Marietta.\"\n3. Extract the distance: 50 miles.\n\nANSWER: 50 miles","r",2.5],[21,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, cherry","Working:\n1. Refer to the note `surcharges.md`.\n2. The table under \"Species\" lists: poplar, maple, white oak, cherry.\n3. The text below the table states: \"We stock only these four species.\"\n\nANSWER: poplar, maple, white oak, cherry","r",3.4],[21,"lookup-10","lookup","[\"20 business days\"]","20 business days","Working:\n1. Identify the finishes in the order: stained doors and painted drawer fronts.\n2. Consult `policies/lead-times.md`:\n - Stained lead time: 15 business days.\n - Painted lead time: 20 business days.\n3. Apply the rule for mixed finishes: \"An order with mixed finishes takes the longest lead time on it.\"\n4. Compare 15 and 20 business days. The longest is 20 business days.\n\nANSWER: 20 business days","r",3.8],[21,"triage-01","triage","\"quote\"","$907.68","Quote action: 24 x SL-1824 at $37.82 (maple +10%, stained +12%) = $907.68; line total $907.68.\nANSWER: $907.68","w",1.6],[21,"triage-02","triage","\"order_status\"","order_status","Working:\n1. **Analyze the email content**: The email asks \"Where is PO-48213?\" and mentions it was due last week.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: Asks for a price or number? No.\n * `order_status`: Asks where an order or PO is, or when it ships? Yes, the email explicitly asks \"Where is PO-48213?\".\n * `complaint`: Reports damage/defect? No.\n * `cert_request`: Asks for certificates? No.\n * `other`: Anything else? No, it fits `order_status`.\n3. **Determine the queue**: The email fits the definition for the `order_status` queue.\n\nANSWER: orde…","r",3.6],[21,"triage-03","triage","\"complaint\"","complaint","Working:\n1. **Analyze the email content**: The email states, \"Order PO-55120 arrived with 4 cracked doors.\"\n2. **Identify the key issue**: The customer is reporting damage (cracked doors) upon arrival.\n3. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: Yes, the table specifies this queue is for emails that \"report damage, a defect, a wrong finish or anything out of spec.\"\n * `cert_request`: No, not asking for paperwork.\n * `other`: No, this fits a speci…","r",4.4],[21,"triage-04","triage","\"cert_request\"","cert_request","Working:\n1. **Analyze the email content**: The email requests a \"CARB compliance cert\" for a specific PO.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: Yes, the table states this queue is for emails that \"asks for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n * `other`: No, a specific queue applies.\n3. **Determine the queue**: The request matches the `cert_request` criteri…","r",4.1],[21,"triage-05","triage","\"other\"","other","Working:\n1. **Analyze the email content:** The email asks, \"Are you hiring for the finishing line?\" This is an inquiry about job openings or employment opportunities.\n2. **Consult the SOP `sops/route-an-email.md`:**\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking about an existing order.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: No, not asking for certificates or specs.\n * `other`: The description says \"anything else: jobs, hours, tours, vendors\".\n3. **Match:** The inquiry about hiring falls under \"jobs,\" which…","r",4.1],[21,"triage-06","triage","\"complaint\"","complaint","Working:\n1. **Analyze the email content:** The email states, \"The finish on PO-60412 does not match the sample.\"\n2. **Identify the key issue:** The customer is reporting a discrepancy in the product finish compared to what was agreed upon (the sample). This constitutes a defect or an item \"out of spec.\"\n3. **Consult the SOP (`sops/route-an-email.md`):**\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: Yes, the definition is \"reports damage, a defect, a wrong finish or anything out of spec.\" A finish that does…","r",4.8],[21,"triage-07","triage","\"order_status\"","order_status","Working:\n1. **Analyze the email content**: The email asks for the \"ship date\" for a specific Purchase Order (PO-22904).\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: Asks for price/number? No.\n * `order_status`: Asks where an order/PO is, or **when it ships**? Yes.\n * `complaint`: Reports damage/defect? No.\n * `cert_request`: Asks for certificates/specs? No.\n * `other`: Anything else? No.\n3. **Determine the queue**: The request matches the `order_status` criteria.\n\nANSWER: order_status","r",4.1],[21,"triage-08","triage","\"cert_request\"","cert_request","Working:\n1. **Analyze the email content**: The email requests an \"FSC certificate\" for a specific PO.\n2. **Consult the SOP `sops/route-an-email.md`**:\n * `quote`: No, not asking for a price.\n * `order_status`: No, not asking for location or ship date.\n * `complaint`: No, not reporting damage or defects.\n * `cert_request`: Yes, the table states this queue is for emails that \"ask for a certificate (FSC, CARB), a spec sheet or compliance paperwork\".\n * `other`: No, it fits the specific `cert_request` category.\n3. **Determine the queue**: The request matches the definit…","r",4.3],[21,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: SHAKER DOOR 30X36 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","SHAKER DOOR 30X36 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: SHAKER DOOR 30X36 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",1.2],[21,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the plant manager","I am checking the vault notes for information regarding warranties on painted finishes.\n\n1. **company.md**: Mentions products (cabinet doors, etc.), location, customers, reporting structure, and workflows. No mention of warranties.\n2. **policies/lead-times.md**: Lists lead times for unfinished, stained, and painted finishes. No mention of warranties.\n3. **sops/quote-a-line.md**: Describes the pricing calculation process. No mention of warranties.\n4. **surcharges.md**: Lists species and finish surcharges. No mention of warranties.\n5. **policies/price-exceptions-and-rush.md**: Discusses pri…","r",4.0],[21,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. **Check for shipping policy:** I reviewed `policies/lead-times.md`, `policies/orders-and-deposits.md`, and `policies/price-exceptions-and-rush.md`. None of these notes mention shipping destinations, international shipping, or shipping costs.\n2. **Check for general company info:** `company.md` lists the location (Marietta, Georgia) and customers (remodelers, cabinet shops, GCs) but does not specify geographic shipping limits or rates.\n3. **Check SOPs:** `sops/route-an-email.md` defines queues but does not provide policy details on shipping capabilities or costs.\n4. **Conclusion:…","r",6.3],[21,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. Scan `company.md`: Mentions location (Marietta, GA), products, customers, reporting structure, and workflows. No mention of operating hours or days.\n2. Scan `policies/price-exceptions-and-rush.md`: Mentions approval roles and rush fees. No mention of operating hours.\n3. Scan `people.md`: Lists roles and responsibilities. No mention of operating hours.\n4. Scan `sops/quote-a-line.md`: Describes pricing calculation. No mention of operating hours.\n5. Conclusion: The vault notes do not contain information about the plant's operating days or hours.\n\nANSWER: NOT IN VAULT, ask the off…","r",4.2],[21,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",1.2],[21,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the office manager","Working:\n1. Check `policies/delivery.md` for delivery costs.\n2. The note states: \"Free delivery within 50 miles from Marietta.\"\n3. The note states: \"Beyond 50 miles: not priced in this vault. Ask the office manager.\"\n4. Savannah is 250 miles away, which is beyond 50 miles.\n5. The cost is not in the vault.\n6. The note specifies to ask the office manager.\n\nANSWER: NOT IN VAULT, ask the office manager","r",2.8],[22,"quote-01","quote","46542.8","$46,434.80.","1. Find the SKU in [[hardware-price-list]]: LT-14 is listed with a unit price of $1,149.00 and a setup fee per unit of $95.00.\n2. Hardware part = quantity x unit price = 40 x $1,149.00 = $45,960.00.\n3. Apply the discount from [[volume-discounts]]: 40 is in the 25 or more category, so a 7% discount is applied to the hardware part = $45,960.00 x 0.93 = $42,634.80.\n4. Setup part = quantity x setup fee per unit = 40 x $95.00 = $3,800.00.\n5. Line total = discounted hardware part + setup part = $42,634.80 + $3,800.00 = $46,434.80.\n\nANSWER: $46,434.80.","w",67.8],[22,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",4.8],[22,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",1.6],[22,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",1.5],[22,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",1.6],[22,"quote-06","quote","5405.76","$5,405.76.","1. Find the unit price for MON-24: $219.00.\n2. Calculate the hardware part: 24 x $219.00 = $5,256.00.\n3. Apply the discount: 24 units qualify for a 4% discount: $5,256.00 x 0.04 = $210.24 discount. Discounted hardware part = $5,256.00 - $210.24 = $5,045.76.\n4. Calculate the setup part: 24 x $15.00 = $360.00.\n5. Line total = $5,045.76 + $360.00 = $5,405.76.\n\nANSWER: $5,405.76.","r",31.2],[22,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",4.2],[22,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",1.8],[22,"quote-09","quote","9779.1","$9,764.10.","1. Find the unit price and setup fee for UPS-1500: $329.00 and $20.00, respectively.\n2. Calculate the hardware part: 30 x $329.00 = $9,870.00.\n3. Apply the discount: 30 units qualify for a 7% discount on the hardware part: $9,870.00 x 0.93 = $9,164.10.\n4. Calculate the setup part: 30 x $20.00 = $600.00.\n5. Line total = $9,164.10 + $600.00 = $9,764.10.\n\nANSWER: $9,764.10.","w",31.3],[22,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",4.9],[22,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",1.4],[22,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",2.2],[22,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",1.5],[22,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",2.0],[22,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",2.0],[22,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",1.7],[22,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","ANSWER: 15 minutes, 24/7.","r",8.7],[22,"lookup-02","lookup","[\"$225\"]","$225 per hour.","ANSWER: $225 per hour.","r",9.6],[22,"lookup-03","lookup","[\"$165\"]","$165 per hour.","ANSWER: $165 per hour.","r",9.6],[22,"lookup-04","lookup","[\"30 days\"]","Backups are kept for 30 days.","ANSWER: Backups are kept for 30 days.","r",7.6],[22,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","ANSWER: Sunday 2 am to 5 am.","r",9.6],[22,"lookup-06","lookup","[\"call\"]","The first step is to verify identity by calling the user back on the phone number in the client note.","ANSWER: The first step is to verify identity by calling the user back on the phone number in the client note.","r",12.6],[22,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","1. The account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",12.7],[22,"lookup-08","lookup","[\"service director\"]","The service director approves a quote over $10,000.","According to the note: policies/approvals.md, any quote with a line or total over $10,000 requires the service director's approval.\n\nANSWER: The service director approves a quote over $10,000.","r",16.2],[22,"lookup-09","lookup","[\"3 business days\"]","At least 3 business days.","The runbook for new user onboarding states that **at least 3 business days** of notice is needed from the client.\n\nANSWER: At least 3 business days.","r",147.7],[22,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner.","From the notes, any change to a client firewall needs a change ticket first, approved by the service desk lead.\n\nANSWER: A change ticket signed by the practice owner.","r",351.6],[22,"triage-01","triage","\"service_desk\"","service_desk","Working: The email is about a printer that is not working, which fits the \"service_desk\" queue.\n\nANSWER: service_desk","r",333.8],[22,"triage-02","triage","\"quote\"","quote","Working: The email is asking for a price on hardware, which fits the \"quote\" queue.\n\nANSWER: quote","r",315.2],[22,"triage-03","triage","\"security\"","ERROR timed out","","w",600.0],[22,"triage-04","triage","\"onboarding\"","ERROR timed out","","w",600.0],[22,"triage-05","triage","\"billing\"","ERROR timed out","","w",600.0],[22,"triage-06","triage","\"service_desk\"","ERROR timed out","","w",600.0],[22,"triage-07","triage","\"onboarding\"","ERROR timed out","","w",600.0],[22,"triage-08","triage","\"other\"","other","The email is asking about sponsorship for an event, which does not fit any of the specific queues outlined in the SOP for routing emails. \n\nANSWER: other","r",767.4],[22,"unknown-01","unknown","\"NOT IN VAULT\"","$234.00","Quote action: 1 x MON-24 at $219.00 = $219.00, plus setup 1 x $15.00 = $15.00; line total $234.00.\nANSWER: $234.00","w",176.7],[22,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","ANSWER: NOT IN VAULT. Ask the service desk lead.","r",352.8],[22,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT (ask the service director)","ANSWER: NOT IN VAULT (ask the service director)","r",504.1],[22,"unknown-04","unknown","\"NOT IN VAULT\"","ERROR timed out","","w",600.0],[22,"unknown-05","unknown","\"NOT IN VAULT\"","ERROR timed out","","w",600.0],[22,"unknown-06","unknown","\"NOT IN VAULT\"","ERROR timed out","","w",600.0],[23,"quote-01","quote","46542.8","ERROR timed out","","w",600.0],[23,"quote-02","quote","28760.8","ERROR timed out","","w",600.0],[23,"quote-03","quote","11496.48","ERROR timed out","","w",600.0],[23,"quote-04","quote","5285.76","$5,285.76.","Working:\n- SKU DOCK-C: $219.00 unit price, $10.00 setup fee.\n- Quantity: 24.\n- Hardware part: 24 x $219.00 = $5,256.00.\n- Discount: 4% (quantity 10 to 24) = $5,256.00 x 0.04 = $210.24 discount.\n- Discounted hardware: $5,256.00 - $210.24 = $5,045.76.\n- Setup part: 24 x $10.00 = $240.00.\n- Line total: $5,045.76 + $240.00 = $5,285.76.\n\nANSWER: $5,285.76.","r",210.8],[23,"quote-05","quote","16870.8","$16,858.80 (needs service director's approval).","Step 1: Find the unit price and setup fee for AP-6E from [[hardware-price-list]]: $389.00 and $60.00 respectively.\n\nStep 2: Calculate the hardware part: 40 x $389.00 = $15,560.00.\n\nStep 3: Apply the discount from [[volume-discounts]]: 40 units qualify for a 7% discount on the hardware part: $15,560.00 x 0.93 = $14,458.80.\n\nStep 4: Calculate the setup part: 40 x $60.00 = $2,400.00.\n\nStep 5: Add the discounted hardware part and setup part: $14,458.80 + $2,400.00 = $16,858.80.\n\nStep 6: Since the line total is over $10,000, the quote needs the service director's approval.\n\nANSWER: $16,858.80 (need…","w",196.5],[23,"quote-06","quote","5405.76","$5,405.76.","1. Find the unit price for MON-24: $219.00.\n2. Calculate the hardware part: 24 x $219.00 = $5,256.00.\n3. Apply the discount: 24 units qualify for a 4% discount: $5,256.00 x 0.04 = $210.24 discount. Discounted hardware part = $5,256.00 - $210.24 = $5,045.76.\n4. Calculate the setup part: 24 x $15.00 = $360.00.\n5. Line total = $5,045.76 + $360.00 = $5,405.76.\n\nANSWER: $5,405.76.","r",209.3],[23,"quote-07","quote","34907.1","$34,881.10.","Working:\n- SKU LT-14: $1,149.00 per unit, setup fee $95.00 per unit.\n- Quantity: 30.\n- Hardware part: 30 x $1,149.00 = $34,470.00.\n- Discount: 7% (quantity 25 or more).\n- Discounted hardware: $34,470.00 x 0.93 = $32,031.10.\n- Setup part: 30 x $95.00 = $2,850.00.\n- Line total: $32,031.10 + $2,850.00 = $34,881.10.\n\nANSWER: $34,881.10.","w",198.7],[23,"quote-08","quote","33795.0","$33,795.00","Working:\n- SKU: SW-24P, Unit price: $1,050.00, Setup fee per unit: $150.00\n- Quantity: 30\n- Hardware part: 30 x $1,050.00 = $31,500.00\n- Discount: 7% (quantity 25 or more)\n- Discounted hardware part: $31,500.00 x 0.93 = $29,295.00\n- Setup part: 30 x $150.00 = $4,500.00\n- Line total: $29,295.00 + $4,500.00 = $33,795.00\n\nANSWER: $33,795.00","r",146.5],[23,"quote-09","quote","9779.1","$9,764.10.","1. Find the unit price and setup fee for UPS-1500: $329.00 and $20.00, respectively.\n2. Calculate the hardware part: 30 x $329.00 = $9,870.00.\n3. Apply the discount: 30 units qualify for a 7% discount on the hardware part: $9,870.00 x 0.93 = $9,164.10.\n4. Calculate the setup part: 30 x $20.00 = $600.00.\n5. Line total = $9,164.10 + $600.00 = $9,764.10.\n\nANSWER: $9,764.10.","w",169.9],[23,"quote-10","quote","42375.0","$42,375.00","Working:\n- SKU: FW-SMB, Unit price: $1,250.00, Setup fee per unit: $250.00\n- Quantity: 30\n- Hardware part: 30 x $1,250.00 = $37,500.00\n- Discount: 7% (quantity 25 or more)\n- Discounted hardware part: $37,500.00 x 0.93 = $34,875.00\n- Setup part: 30 x $250.00 = $7,500.00\n- Line total: $34,875.00 + $7,500.00 = $42,375.00\n\nANSWER: $42,375.00","r",166.7],[23,"quote-11","quote","1988.0","$1,988.00.","Working:\n- SKU DT-MINI: $899.00 per unit, setup fee $95.00 per unit.\n- Hardware part: 2 x $899.00 = $1,798.00.\n- Discount: 2 units is less than 10, so no discount.\n- Setup part: 2 x $95.00 = $190.00.\n- Line total: $1,798.00 + $190.00 = $1,988.00.\n\nANSWER: $1,988.00.","r",183.0],[23,"quote-12","quote","34901.75","$34,901.75.","Working:\n- SKU LT-16: unit price $1,399.00, setup fee $95.00.\n- Quantity: 25.\n- Hardware part: 25 x $1,399.00 = $34,975.00.\n- Discount: 7% on hardware part = $34,975.00 x 0.07 = $2,448.25.\n- Discounted hardware part: $34,975.00 - $2,448.25 = $32,526.75.\n- Setup part: 25 x $95.00 = $2,375.00.\n- Line total: $32,526.75 + $2,375.00 = $34,901.75.\n\nANSWER: $34,901.75.","r",177.7],[23,"quote-13","quote","2982.0","$2,982.00.","Working: The price for a small desktop is $899.00 per unit, and the setup fee is $95.00 per unit. For 3 units, the total cost is (3 × $899.00) + (3 × $95.00) = $2,697.00 + $285.00 = $2,982.00.\n\nANSWER: $2,982.00.","r",192.9],[23,"quote-14","quote","10402.56","$10,401.60.","1. Find the SKU in [[hardware-price-list]]: AP-6E is listed with a unit price of $389.00 and a setup fee per unit of $60.00.\n2. Hardware part = 24 x $389.00 = $9,336.00.\n3. Apply the discount from [[volume-discounts]]: 24 units qualify for a 4% discount on the hardware part only: $9,336.00 x 0.96 = $8,961.60.\n4. Setup part = 24 x $60.00 = $1,440.00.\n5. Line total = $8,961.60 + $1,440.00 = $10,401.60.\n\nANSWER: $10,401.60.","w",251.0],[23,"quote-15","quote","29000.0","$30,000.00.","Working:\n- SKU for small-business firewall is FW-SMB.\n- Unit price is $1,250.00.\n- Setup fee per unit is $250.00.\n- Quantity is 20.\n- Hardware part = 20 x $1,250.00 = $25,000.00.\n- Setup part = 20 x $250.00 = $5,000.00.\n- Line total = $25,000.00 + $5,000.00 = $30,000.00.\n\nANSWER: $30,000.00.","w",170.7],[23,"quote-16","quote","11952.0","$11,952.00.","Working:\n- SKU LT-16: unit price $1,399.00, setup fee $95.00.\n- Quantity: 8.\n- Hardware part: 8 x $1,399.00 = $11,192.00.\n- Discount: 8 units fall in the 1 to 9 range, so no discount.\n- Setup part: 8 x $95.00 = $760.00.\n- Line total: $11,192.00 + $760.00 = $11,952.00.\n\nANSWER: $11,952.00.","r",186.5],[23,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","ANSWER: 15 minutes, 24/7.","r",207.1],[23,"lookup-02","lookup","[\"$225\"]","$225 per hour.","ANSWER: $225 per hour.","r",144.0],[23,"lookup-03","lookup","[\"$165\"]","$165 per hour.","ANSWER: $165 per hour.","r",188.6],[23,"lookup-04","lookup","[\"30 days\"]","Backups are kept for 30 days.","ANSWER: Backups are kept for 30 days.","r",133.8],[23,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","ANSWER: Sunday 2 am to 5 am.","r",144.4],[23,"lookup-06","lookup","[\"call\"]","The first step is to verify identity by calling the user back on the phone number in the client note.","ANSWER: The first step is to verify identity by calling the user back on the phone number in the client note.","r",146.3],[23,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","1. The account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",189.5],[23,"lookup-08","lookup","[\"service director\"]","The service director approves a quote over $10,000.","According to the note: policies/approvals.md, any quote with a line or total over $10,000 requires the service director's approval.\n\nANSWER: The service director approves a quote over $10,000.","r",166.2],[23,"lookup-09","lookup","[\"3 business days\"]","At least 3 business days.","The runbook for new user onboarding states that **at least 3 business days** of notice is needed from the client.\n\nANSWER: At least 3 business days.","r",160.1],[23,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner.","From the notes, any change to a client firewall needs a change ticket first, approved by the service desk lead.\n\nANSWER: A change ticket signed by the practice owner.","r",164.8],[23,"triage-01","triage","\"service_desk\"","service_desk","Working: The email is about a printer that is not working, which fits the \"service_desk\" queue.\n\nANSWER: service_desk","r",192.5],[23,"triage-02","triage","\"quote\"","quote","Working: The email is asking for a price on hardware, which fits the \"quote\" queue.\n\nANSWER: quote","r",170.3],[23,"triage-03","triage","\"security\"","security","Working: The email mentions clicking a link in an email that said the mailbox was full and entering a password, which indicates a potential phishing attempt or suspicious activity.\n\nANSWER: security","r",124.3],[23,"triage-04","triage","\"onboarding\"","onboarding","The email is announcing a new starter.\n\nANSWER: onboarding","r",114.8],[23,"triage-05","triage","\"billing\"","billing","The email is about an invoice, so it should be routed to the billing queue.\n\nANSWER: billing","r",103.4],[23,"triage-06","triage","\"service_desk\"","service_desk","Working: The email is about a problem with Outlook not opening, which is related to a device or application not working.\n\nANSWER: service_desk","r",176.4],[23,"triage-07","triage","\"onboarding\"","onboarding","\"Jim left the company today, please shut off his access.\" relates to a leaver, which falls under the \"onboarding\" queue according to the SOP for routing emails.\n\nANSWER: onboarding","r",121.9],[23,"triage-08","triage","\"other\"","other","The email is asking about sponsorship for an event, which does not fit any of the specific queues outlined in the SOP for routing emails. \n\nANSWER: other","r",196.4],[23,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The SKU for a 34in ultrawide monitor is not listed in the hardware price list. It is not a stocked item and would be considered a special order.\n\nANSWER: NOT IN VAULT. Ask the service director.","r",185.6],[23,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","ANSWER: NOT IN VAULT. Ask the service desk lead.","r",187.4],[23,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT (ask the service director)","ANSWER: NOT IN VAULT (ask the service director)","r",217.4],[23,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","ANSWER: NOT IN VAULT. Ask the service desk lead.","r",172.7],[23,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The SKU for iPad is not in the hardware price list. It is a special order for the service director.\n\nANSWER: NOT IN VAULT. Ask the service director.","r",156.6],[23,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",178.5],[24,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",6.2],[24,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",8.4],[24,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",21.5],[24,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",19.3],[24,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",19.4],[24,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",18.5],[24,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",23.4],[24,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",22.9],[24,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",20.9],[24,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",20.9],[24,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",22.8],[24,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",22.6],[24,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",14.5],[24,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",14.3],[24,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",10.9],[24,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",16.2],[24,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7.\n\nANSWER: 15 minutes, 24/7.","r",36.7],[24,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question asks about the charge for after-hours work. The note [[labor-rates.md]] states that after-hours, weekends, and holidays are billed at **$225 per hour** with a 2-hour minimum.\n\nANSWER: $225 per hour.","r",13.6],[24,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",8.9],[24,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",11.0],[24,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",14.5],[24,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",16.3],[24,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","Working: The question is about the time frame for disabling an account after a leaver request. The relevant SOP is in [[sops/user-offboarding.md]], which states that the account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",14.1],[24,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",11.3],[24,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",14.8],[24,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for guidance on the process.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy in [[policies/approvals.md]] states that any change to a client firewall needs a change ticket first. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for guidance on the process.","r",12.9],[24,"triage-01","triage","\"service_desk\"","service_desk","The email describes a printer issue, which is a device problem. \n\nANSWER: service_desk","r",15.4],[24,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",16.4],[24,"triage-03","triage","\"security\"","security","The email reports a suspicious link and password entry, which is a security concern.\n\nANSWER: security","r",13.4],[24,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",184.8],[24,"triage-05","triage","\"billing\"","billing","The email asks about an invoice and a payment. \nANSWER: billing","r",202.1],[24,"triage-06","triage","\"service_desk\"","service_desk","Working: The email mentions a device (laptop) not working (Outlook won't open). According to the SOP, this should be routed to the service_desk queue.\n\nANSWER: service_desk","r",215.1],[24,"triage-07","triage","\"onboarding\"","onboarding","Working: The email announces a leaver, so it should go to the onboarding queue. \nANSWER: onboarding","r",177.7],[24,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other\" as it's about a job or event.\n\nANSWER: other","r",180.1],[24,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The 34in ultrawide monitor is not listed in the hardware price list. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",166.2],[24,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",152.4],[24,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",161.5],[24,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",154.1],[24,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The SKU for iPads is not listed in the hardware-price-list, so it is a special order. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",161.4],[24,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",169.7],[25,"quote-01","quote","46542.8","$47,921.60","1. SKU LT-14 has a unit price of $1,149.00 and a setup fee of $95.00.\n2. Hardware part = 40 x $1,149.00 = $45,960.00.\n3. Quantity (40) falls in the 10 to 24 range, so apply 4% discount: $45,960.00 x 0.04 = $1,838.40 discount; $45,960.00 - $1,838.40 = $44,121.60.\n4. Setup part = 40 x $95.00 = $3,800.00.\n5. Line total = $44,121.60 + $3,800.00 = $47,921.60.\n\nANSWER: $47,921.60","w",122.0],[25,"quote-02","quote","28760.8","$27,879.40.","SKU LT-16: $1,399.00 unit price, $95.00 setup fee. Quantity 20. \nHardware part: 20 x $1,399.00 = $27,980.00; less 7% (25+ quantity) = $27,980.00 - $2,000.60 = $25,979.40. \nSetup part: 20 x $95.00 = $1,900.00. \nLine total: $25,979.40 + $1,900.00 = $27,879.40. \n\nANSWER: $27,879.40.","w",87.3],[25,"quote-03","quote","11496.48","$11,502.72.","- DT-MINI unit price: $899.00, setup fee: $95.00.\n- Hardware part: 12 x $899.00 = $10,788.00; less 4% = $10,362.72.\n- Setup part: 12 x $95.00 = $1,140.00.\n- Line total: $10,362.72 + $1,140.00 = $11,502.72.\n\nANSWER: $11,502.72.","w",72.1],[25,"quote-04","quote","5285.76","$5,285.76.","Working: \n1. Find SKU DOCK-C in [[hardware-price-list]]: unit price $219.00, setup fee $10.00.\n2. Hardware part = 24 x $219.00 = $5,256.00.\n3. Apply 4% discount (10-24 quantity): $5,256.00 x 0.96 = $5,045.76.\n4. Setup part = 24 x $10.00 = $240.00.\n5. Line total = $5,045.76 + $240.00 = $5,285.76.\n\nANSWER: $5,285.76.","r",105.4],[25,"quote-05","quote","16870.8","$17,337.60 (requires service director approval).","1. Find the SKU AP-6E in [[hardware-price-list]]. Unit price = $389.00, setup fee = $60.00.\n2. Hardware part = 40 x $389.00 = $15,560.00.\n3. Apply the discount: 40 is in the 10-24 range, so 4% discount = $15,560.00 x 0.04 = $622.40. Discounted hardware part = $15,560.00 - $622.40 = $14,937.60.\n4. Setup part = 40 x $60.00 = $2,400.00.\n5. Line total = $14,937.60 + $2,400.00 = $17,337.60.\n6. Line total is over $10,000, so the service director's approval is needed.\n\nANSWER: $17,337.60 (requires service director approval).","w",100.6],[25,"quote-06","quote","5405.76","$5,405.76.","1. Find the SKU MON-24 in the hardware-price-list: unit price $219.00, setup fee $15.00. \n2. Hardware part = 24 x $219.00 = $5,256.00. \n3. Apply 4% discount (quantity 10-24): $5,256.00 x 0.04 = $210.24 discount → $5,256.00 - $210.24 = $5,045.76. \n4. Setup part = 24 x $15.00 = $360.00. \n5. Line total = $5,045.76 + $360.00 = $5,405.76. \n\nANSWER: $5,405.76.","r",88.5],[25,"quote-07","quote","34907.1","$34,856.10.","SKU LT-14 is in the hardware-price-list. \nHardware part = 30 x $1,149.00 = $34,470.00. \nDiscount = 7% (quantity 25 or more). \nDiscounted hardware part = $34,470.00 x 0.93 = $32,006.10. \nSetup part = 30 x $95.00 = $2,850.00. \nLine total = $32,006.10 + $2,850.00 = $34,856.10. \n\nANSWER: $34,856.10.","w",70.1],[25,"quote-08","quote","33795.0","$33,795.00.","SKU SW-24P is in the hardware-price-list. \nHardware part = 30 x $1,050.00 = $31,500.00. \nQuantity is 30, so discount is 7%: $31,500.00 x 0.07 = $2,205.00. \nDiscounted hardware part = $31,500.00 - $2,205.00 = $29,295.00. \nSetup part = 30 x $150.00 = $4,500.00. \nLine total = $29,295.00 + $4,500.00 = $33,795.00. \n\nANSWER: $33,795.00.","r",102.2],[25,"quote-09","quote","9779.1","$9,779.10","1. Find the SKU UPS-1500 in [[hardware-price-list]]. Unit price = $329.00, Setup fee per unit = $20.00.\n2. Hardware part = 30 x $329.00 = $9,870.00.\n3. Apply the discount from [[volume-discounts]]: 25 or more = 7% discount. Discounted hardware part = $9,870.00 - (7% of $9,870.00) = $9,870.00 - $690.90 = $9,179.10.\n4. Setup part = 30 x $20.00 = $600.00.\n5. Line total = $9,179.10 + $600.00 = $9,779.10.\n\nANSWER: $9,779.10","r",95.7],[25,"quote-10","quote","42375.0","$42,375.00 (requires service director approval).","SKU FW-SMB is in the hardware-price-list. \nHardware part = 30 x $1,250.00 = $37,500.00. \nDiscount = 7% (since quantity is 30). \nDiscounted hardware part = $37,500.00 x 0.93 = $34,875.00. \nSetup part = 30 x $250.00 = $7,500.00. \nLine total = $34,875.00 + $7,500.00 = $42,375.00. \nThe line total is over $10,000, so it needs the service director's approval. \n\nANSWER: $42,375.00 (requires service director approval).","r",91.1],[25,"quote-11","quote","1988.0","$1,988.00.","SKU DT-MINI is in the hardware-price-list. \nHardware part = 2 x $899.00 = $1,798.00. \nSetup part = 2 x $95.00 = $190.00. \nLine total = $1,798.00 + $190.00 = $1,988.00. \n\nANSWER: $1,988.00.","r",88.6],[25,"quote-12","quote","34901.75","$34,903.75.","SKU LT-16: $1,399.00 unit price, $95.00 setup fee. 25 units: hardware part = 25 x $1,399.00 = $34,975.00; less 7% = $32,528.75; setup part = 25 x $95.00 = $2,375.00; line total **$34,903.75**.\n\nANSWER: $34,903.75.","w",76.8],[25,"quote-13","quote","2982.0","$2,982.00 for 3 small desktops, setup and ready.","Working: The client wants 3 small desktops (DT-MINI). From the hardware price list, DT-MINI is $899.00 per unit with a setup fee of $95.00 per unit. Total cost = (899 + 95) * 3 = $2,982.00.\n\nANSWER: $2,982.00 for 3 small desktops, setup and ready.","r",81.1],[25,"quote-14","quote","10402.56","$10,402.56.","SKU AP-6E has a unit price of $389.00 and a setup fee of $60.00 per unit. For 24 units: \nHardware part = 24 x $389.00 = $9,336.00; less 4% = $9,336.00 - $373.44 = $8,962.56. \nSetup part = 24 x $60.00 = $1,440.00. \nLine total = $8,962.56 + $1,440.00 = $10,402.56. \n\nANSWER: $10,402.56.","r",112.2],[25,"quote-15","quote","29000.0","The line total is $30,000.00 and requires the service director's approval.","Working: Check the hardware-price-list for FW-SMB. The unit price is $1,250.00 and setup fee is $250.00. For 20 units: hardware part = 20 x $1,250.00 = $25,000.00. Setup part = 20 x $250.00 = $5,000.00. Line total = $25,000.00 + $5,000.00 = $30,000.00. The line total is over $10,000, so it needs the service director's approval.\n\nANSWER: The line total is $30,000.00 and requires the service director's approval.","w",111.0],[25,"quote-16","quote","11952.0","ERROR timed out","","w",600.0],[25,"lookup-01","lookup","[\"15 minutes\"]","ERROR timed out","","w",600.0],[25,"lookup-02","lookup","[\"$225\"]","ERROR timed out","","w",600.0],[25,"lookup-03","lookup","[\"$165\"]","ERROR timed out","","w",600.0],[25,"lookup-04","lookup","[\"30 days\"]","ERROR timed out","","w",600.0],[25,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",588.3],[25,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",81.9],[25,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","Working: The question is about the time frame for disabling an account after a leaver request. The relevant SOP is in [[sops/user-offboarding.md]], which states that the account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",81.4],[25,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",80.0],[25,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",77.1],[25,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for guidance on the process.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy in [[policies/approvals.md]] states that any change to a client firewall needs a change ticket first. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for guidance on the process.","r",75.0],[25,"triage-01","triage","\"service_desk\"","service_desk","The email describes a printer issue, which is a device problem. \n\nANSWER: service_desk","r",77.0],[25,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",70.9],[25,"triage-03","triage","\"security\"","security","The email reports a suspicious link and password entry, which is a security concern.\n\nANSWER: security","r",68.7],[25,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",66.6],[25,"triage-05","triage","\"billing\"","billing","The email asks about an invoice and a payment. \nANSWER: billing","r",66.9],[25,"triage-06","triage","\"service_desk\"","service_desk","Working: The email mentions a device (laptop) not working (Outlook won't open). According to the SOP, this should be routed to the service_desk queue.\n\nANSWER: service_desk","r",67.4],[25,"triage-07","triage","\"onboarding\"","onboarding","Working: The email announces a leaver, so it should go to the onboarding queue. \nANSWER: onboarding","r",64.7],[25,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other\" as it's about a job or event.\n\nANSWER: other","r",64.4],[25,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The 34in ultrawide monitor is not listed in the hardware price list. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",64.7],[25,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",64.7],[25,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",63.5],[25,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",62.2],[25,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The SKU for iPads is not listed in the hardware-price-list, so it is a special order. \n\nANSWER: NOT IN VAULT. Ask the service director.","r",62.6],[25,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",59.0],[26,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",58.0],[26,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",58.1],[26,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",58.9],[26,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",57.9],[26,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",57.3],[26,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",58.2],[26,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",56.7],[26,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",56.8],[26,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",56.8],[26,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",56.8],[26,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",57.2],[26,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",57.2],[26,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",57.1],[26,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",57.1],[26,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",57.3],[26,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",57.1],[26,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",114.4],[26,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",112.1],[26,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",113.4],[26,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",114.1],[26,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",113.2],[26,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days.","The customer can return stock items within 30 days, as per the returns policy. \n\nANSWER: Yes, stock items can be returned within 30 days.","r",114.0],[26,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",115.3],[26,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",112.0],[26,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",119.2],[26,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",119.2],[26,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",115.4],[26,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \n\nANSWER: order_status","r",113.7],[26,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",113.7],[26,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",112.2],[26,"triage-05","triage","\"other\"","NOT IN VAULT plus ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT plus ask the office manager.","w",113.3],[26,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. \nANSWER: complaint","r",118.6],[26,"triage-07","triage","\"order_status\"","order_status","The email asks about the ship date for an order (PO-22904), which relates to order status. \nANSWER: order_status","r",113.5],[26,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",112.5],[26,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",250.2],[26,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT; ask the office manager.","r",116.1],[26,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or shipping costs. Ask the plant manager for details. \nANSWER: NOT IN VAULT, ask plant manager.","r",120.1],[26,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not mention anything about the plant's operating hours or days. \nANSWER: NOT IN VAULT. Ask the plant manager.","r",113.9],[26,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",56.3],[26,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles of Marietta. For locations beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",112.2],[27,"quote-01","quote","985.6","$44.00 + $5.28 = $49.28 for 20 units, total $985.60.","Working: Check the price list for DB-1822, which is $44.00. Apply the stained finish surcharge (12%) and poplar species surcharge (0%). Add them to the base price. \nANSWER: $44.00 + $5.28 = $49.28 for 20 units, total $985.60.","r",62.2],[27,"quote-02","quote","2691.0","$2,685.00","1. SKU SL-2430 base price $39.00; cherry +25%, unfinished 0% → unit $39.00 × 1.25 = $48.75. 60 × $48.75 = $2,925.00. 60 units → 8% → $2,685.00. \nANSWER: $2,685.00","w",64.3],[27,"quote-03","quote","1821.6","$1,821.60","1. SKU DB-1216 base price $36.00; 50 units → 8% discount. Line total = 50 × $36.00 × (1 + 10% + 0%) = $1,800.00 × 1.10 = $1,980.00. Apply 8% discount → $1,980.00 × 0.92 = $1,821.60. \nANSWER: $1,821.60","r",64.8],[27,"quote-04","quote","1155.96","$1,156.00","1. DF-0624 base price $18.50; cherry +25%, stained +12% → unit $18.50 × 1.37 = $25.35. 48 × $25.35 = $1,216.80. 48 units → 5% → $1,156.00. \nANSWER: $1,156.00","w",67.3],[27,"quote-05","quote","3946.8","$4,224.00","1. Base unit price for SD-2430 is $55.00. 2. White oak surcharge is 18%, stained finish surcharge is 12% → $55.00 × 1.28 = $70.40. 3. 60 × $70.40 = $4,224.00. 4. No volume discount applies. \nANSWER: $4,224.00","w",375.1],[27,"quote-06","quote","1610.4","$1,535.81","1. Base price for SD-2430 is $55.00. Maple surcharge is 10%, stained finish surcharge is 12% → unit = $55.00 × 1.10 × 1.12 = $67.36. 24 × $67.36 = $1,616.64. 24 units → 5% discount → $1,535.81. \nANSWER: $1,535.81","w",12.8],[27,"quote-07","quote","5202.6","$5,372.25","1. Base price for RP-1824 is $58.00. Maple surcharge is 10%, painted surcharge is 20% → unit = $58.00 × 1.30 = $75.40. 75 × $75.40 = $5,655.00. 75 units → 5% → $5,372.25. \nANSWER: $5,372.25","w",11.7],[27,"quote-08","quote","540.0","$33.75.","Working: CM-0896 is crown moulding 8ft with a base price of $27.00. Cherry is a species surcharge of 25%, and unfinished is a finish surcharge of 0%. The total price is $27.00 + (25% of $27.00) = $27.00 + $6.75 = $33.75. \nANSWER: $33.75.","w",9.7],[27,"quote-09","quote","1775.0","$1,775.00.","1. Base price for RP-2430 is $71.00. Cherry surcharge is 25%, unfinished is 0% → unit = $71.00 × 1.25 = $88.75. 20 × $88.75 = $1,775.00. 20 units → no discount. \nANSWER: $1,775.00.","r",11.1],[27,"quote-10","quote","2403.5","$2,403.50","1. Base price for SD-1530 is $47.50. Maple surcharge is 10%, unfinished finish surcharge is 0% → unit = $47.50 × 1.10 = $52.25. 50 × $52.25 = $2,612.50. 50 units → 8% → $2,612.50 × 0.92 = $2,403.50. \nANSWER: $2,403.50","r",10.4],[27,"quote-11","quote","1818.3","$1,818.30","Base $44.00; cherry +25%, painted +20% → unit $44.00 × 1.45 = $63.80. 30 × $63.80 = $1,914.00. 30 units → 5% → $1,818.30. \nANSWER: $1,818.30","r",7.2],[27,"quote-12","quote","5869.6","$5,869.60","1. Base price for RP-1824 is $58.00. \n2. Maple surcharge +10%, unfinished finish +0% → unit = $58.00 × 1.10 = $63.80. \n3. Line total = 100 × $63.80 = $6,380.00. \n4. 100 units → 8% discount → $6,380.00 × 0.92 = $5,869.60. \n\nANSWER: $5,869.60","r",8.4],[27,"quote-13","quote","387.2","$387.20","SKU DF-0830 base price $22.00; maple +10%, unfinished +0% → unit $22.00 × 1.10 = $24.20. 16 × $24.20 = $387.20. 16 units → no discount. \nANSWER: $387.20","r",8.3],[27,"quote-14","quote","313.2","$313.20.","1. Base unit price for CM-0896 is $27.00. Cherry surcharge is 25%, painted surcharge is 20%. Unit = $27.00 × (1 + 0.25 + 0.20) = $27.00 × 1.45 = $39.15. Line total = 8 × $39.15 = $313.20. No volume discount applies (under 25 units). \nANSWER: $313.20.","r",12.6],[27,"quote-15","quote","5369.3","$5,369.20","1. Base price for RP-2430 is $71.00. Cherry surcharge is 25%, stained surcharge is 12% → unit = $71.00 × (1 + 0.25 + 0.12) = $71.00 × 1.37 = $97.27. 60 × $97.27 = $5,836.20. 60 units → 8% → $5,836.20 × 0.92 = $5,369.20. \nANSWER: $5,369.20","w",13.9],[27,"quote-16","quote","3312.0","$3,312.00","1. Base price for DB-1216 is $36.00. Poplar has 0% surcharge, unfinished has 0% surcharge → unit = $36.00 × 1.00 = $36.00. 100 × $36.00 = $3,600.00. 100 units → 8% → $3,312.00. \nANSWER: $3,312.00","r",6.9],[27,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",4.8],[27,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",2.1],[27,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",3.4],[27,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",4.4],[27,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",5.3],[27,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days.","The customer can return stock items within 30 days, as per the returns policy. \n\nANSWER: Yes, stock items can be returned within 30 days.","r",4.2],[27,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",4.0],[27,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",2.2],[27,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",7.7],[27,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",9.4],[27,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",4.2],[27,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \n\nANSWER: order_status","r",1.3],[27,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",1.7],[27,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",1.1],[27,"triage-05","triage","\"other\"","NOT IN VAULT plus ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT plus ask the office manager.","w",2.1],[27,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. \nANSWER: complaint","r",1.5],[27,"triage-07","triage","\"order_status\"","order_status","The email asks about the ship date for an order (PO-22904), which relates to order status. \nANSWER: order_status","r",2.7],[27,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",2.0],[27,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",7.4],[27,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT; ask the office manager.","r",4.7],[27,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or shipping costs. Ask the plant manager for details. \nANSWER: NOT IN VAULT, ask plant manager.","r",3.3],[27,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the plant manager.","The vault notes do not mention anything about the plant's operating hours or days. \nANSWER: NOT IN VAULT. Ask the plant manager.","r",3.8],[27,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ASK PLANT MANAGER.","The SKU \"SD-1824\" is a shaker door 18x24. Walnut is not a stocked species; it is custom. Send to the plant manager. \nANSWER: NOT IN VAULT, ASK PLANT MANAGER.","r",8.3],[27,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles of Marietta. For locations beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",3.5],[28,"ugly-01","quote","46542.8","$40,000","Hi there,\n\nThank you for reaching out to Fieldstone IT! I would be happy to get that priced out for you. \n\nFor 40 units of the LT14 laptops, our current hardware rate is $900 per device. With our standard setup and configuration service at $100 per device, the cost comes to $1,000 per unit. \n\nFor all 40 units fully set up and ready to go, your total comes to $40,000. Please let me know if you would like me to draw up a formal quote and send it your way!\n\nBest regards,\nFieldstone IT \n\nANSWER: $40,000","w",13.4],[28,"ugly-02","quote","7018.56","Request logged for 24 27-inch monitors and setup.","Hello, this is the Fieldstone IT helpdesk. I have received your request for two dozen (24) 27-inch monitors, including full setup. I am checking our inventory now and will create a service ticket for our technicians to schedule the installation. Please let me know the specific office or desk locations where you need these deployed.\n\nANSWER: Request logged for 24 27-inch monitors and setup.","w",7.7],[28,"ugly-03","quote","21570.6","Yes, we can get 15 of the 16in laptops set up for the new team.","Hi Dana,\n\nYes, we can certainly get that sorted out for you. I will check our current inventory for the 16-inch models and place an order for any additional units we might need to reach 15. I'll create a ticket for this request and keep you updated on the setup progress. \n\nANSWER: Yes, we can get 15 of the 16in laptops set up for the new team.","w",7.7],[28,"ugly-04","quote","10356.48","Quote requested for 12 DT-MINI units (setup fees excluded); pending current unit price to calculate the final total.","Thank you for reaching out to Fieldstone IT. I would be happy to prepare a quote for the 12 DT-MINI units. Since you will be handling the imaging yourselves, I will make sure to exclude all setup and configuration fees from the final invoice. \n\nHowever, I currently do not have access to our updated pricing catalog to provide the exact dollar amount. Once the current unit price for the DT-MINI is provided or confirmed, I can finalize the total and send the official quote over to you.\n\nANSWER: Quote requested for 12 DT-MINI units (setup fees excluded); pending current unit price to calculate the…","w",24.8],[28,"ugly-05","quote","3445.0","Request received and service ticket created for the warehouse installation.","Thank you for contacting Fieldstone IT. I have received your request for the installation of 5 AP-6E access points and 1 SW-24P switch in the warehouse. I will create a service ticket right away and have our dispatch team reach out to you shortly to provide a quote and schedule the installation date. \n\nANSWER: Request received and service ticket created for the warehouse installation.","w",7.2],[28,"ugly-06","quote","6410.1","$4,500","Hello! Thank you for reaching out to Fieldstone IT. Our standard enterprise USB-C docks are currently priced at $150 per unit. For an order of 30 docks, your total comes to $4,500 before any applicable taxes or shipping fees. Please let me know if you would like me to draw up a formal quote or process this order for you!\n\nANSWER: $4,500","w",13.0],[28,"ugly-07","unknown","\"NOT IN VAULT\"","I will check your account history for the previous laptop model and prepare a quote for 8 of them.","Hello! Thank you for reaching out to Fieldstone IT. I can certainly get that taken care of for you. I'll pull up your account history right now to verify the exact make and model of the laptops from your previous purchase. Once I confirm the specs, I'll generate a quote for 8 of them and send it over to you for final approval. Let me know if you need any updated accessories or software licenses with this batch!\n\nANSWER: I will check your account history for the previous laptop model and prepare a quote for 8 of them.","w",8.0],[28,"ugly-08","unknown","\"NOT IN VAULT\"","Approximately $21,490 (based on standard configurations and a $150 per-device setup fee), pending your exact hardware specifications.","Hello! Thank you for reaching out to Fieldstone IT. \n\nThe exact price will depend on the specific hardware configurations you need (such as screen size, processor, RAM, and storage). However, as a baseline estimate, 10 standard 14-inch MacBook Pros typically run about $19,990 ($1,999 each). Our standard provisioning and setup fee—which includes MDM enrollment, software installation, and security configuration—is $150 per device ($1,500 total). \n\nThat brings the estimated total to $21,490 before applicable taxes. If you can let me know the exact specs your team requires, I would be happy to gen…","w",13.6],[28,"ugly-09","quote","1500.0","Please provide your network size and internet speed so I can send a quote and schedule your installation.","Thank you for reaching out to Fieldstone IT! We would be more than happy to help secure your new office. \n\nTo ensure we provide the correct hardware for your specific needs, could you please let me know the approximate number of users on your network and your current internet speeds? Once we have those details, I can send over a quote for the firewall and get you on our schedule for the installation. \n\nANSWER: Please provide your network size and internet speed so I can send a quote and schedule your installation.","d",18.6],[28,"ugly-10","quote","8149.25","I will need to check with our sales manager to see if we can honor last year's price for a bulk order and will get back to you shortly.","Hello, \n\nThank you for reaching out to Fieldstone IT! Because our vendor costs have increased this year, I cannot automatically approve last year's price of $299 for the UPS-1500. However, since you are looking to order a quantity of 25, let me speak with our sales manager to see if we can make an exception or offer a comparable bulk discount. I will follow up with you as soon as I have an update.\n\nBest regards, \nOffice Administration \nFieldstone IT\n\nANSWER: I will need to check with our sales manager to see if we can honor last year's price for a bulk order and will get back to you shortly.","w",11.7],[28,"ugly-11","quote","21867.0","The quote for 100 24-inch screens and setup is $17,500.00.","Hello, thank you for reaching out to Fieldstone IT! I would be happy to put together a quote for your new displays and installation. \n\nHere is the estimated pricing for the hardware and deployment:\n- 100 x 24-inch 1080p Business Monitors (Dell/HP) @ $150.00/ea = $15,000.00\n- Professional On-site Setup, Cable Management, & Packaging Disposal @ $25.00/ea = $2,500.00\nTotal Estimated Cost: $17,500.00 (excluding applicable taxes)\n\nPlease let me know if you have a specific brand preference or if you'd like me to send over the formal PDF proposal for approval!\n\nANSWER: The quote for 100 24-inch scree…","w",10.5],[28,"ugly-12","quote","5094.0","$5,000.00","Hello, thank you for reaching out to Fieldstone IT! I would be happy to provide a quote for that equipment. \n\nHere is the breakdown for the hardware based on our current pricing:\n- 6 x WiFi 6E Access Points (@ $500.00/ea) = $3,000.00\n- 2 x 24-Port PoE Switches (@ $1,000.00/ea) = $2,000.00\n\nThe total for the hardware comes out to $5,000.00 before tax and shipping. Please let me know if you would like me to convert this into an official invoice or if you need installation services added to the quote.\n\nANSWER: $5,000.00","w",11.4],[28,"ugly-13","unknown","\"NOT IN VAULT\"","~$21,600 to $25,000","Hello! I can certainly help you budget for that. \n\nFor standard business-grade setups, you are looking at roughly $1,200 for a solid laptop, $200 for a docking station, and about $400 for a pair of monitors per person. That comes out to about $1,800 per new hire. \n\nFor 12 people, the hardware alone will run you about $21,600. I usually recommend budgeting between $22,000 and $25,000 to comfortably cover taxes, shipping, and any extra peripherals they might need, like keyboards, mice, and cables. Let me know if you'd like me to put together an official quote with specific models!\n\nANSWER: ~$21,…","w",12.4],[28,"ugly-14","quote","13446.0","The total quote for 9 LT-16 units is $7,650.00.","Thank you for contacting Fieldstone IT! I would be happy to help you with that request. \n\nHere is the standard pricing quote for your requested hardware:\n\n**Item:** LT-16 (Standard Configuration)\n**Quantity:** 9\n**Unit Price:** $850.00\n**Total Price:** $7,650.00\n\nPlease let me know if you would like to proceed with this order or if you need a formal PDF invoice sent to your billing department. \n\nANSWER: The total quote for 9 LT-16 units is $7,650.00.","w",21.0],[28,"ugly-15","quote","17244.72","$9,000","Hi M,\n\nGlad to hear everything is good on your side! \n\nBased on the quote we discussed, the 18 small desktops are priced at $500 each, bringing the total to $9,000. Let me know if you are ready to proceed and I will send over the official invoice.\n\nBest regards,\n\nOffice Administration\nFieldstone IT\n\nANSWER: $9,000","w",13.4],[28,"ugly-16","quote","44642.8","A quote for 20 14-inch laptops with setup and 20 14-inch laptops without setup (pending unit pricing).","As an office worker for Fieldstone IT, I would be happy to prepare this quote for you. The order consists of a total of 40 14-inch laptops. Half of them (20 laptops) will include the setup service, and the other half (20 laptops) will be provided without setup. Since I do not have the current price list provided in your request, the final cost will be calculated as (40 × 14-inch Laptop Unit Price) + (20 × Setup Fee). \n\nANSWER: A quote for 20 14-inch laptops with setup and 20 14-inch laptops without setup (pending unit pricing).","w",18.3],[28,"ugly-17","quote","1047.0","Request acknowledged; please provide the installation address and power requirements so we can dispatch a technician with your 3 UPS units immediately.","Hello, this is the front office at Fieldstone IT. I have received your urgent request for 3 UPS units to be installed, and we can certainly accommodate this right away. To ensure we bring the correct equipment, could you please confirm the installation address and the power requirements or the type of hardware these units will be backing up? As soon as you reply, I will get our technicians dispatched to your location.\n\nANSWER: Request acknowledged; please provide the installation address and power requirements so we can dispatch a technician with your 3 UPS units immediately.","d",8.3],[28,"ugly-18","quote","4496.0","Quote request received and being processed for 1 x FW-SMB, 1 x SW-24P, and 4 x AP-6E for the Buckhead office.","Hello,\n\nThank you for reaching out. I have received your hardware request for the Buckhead office. I am currently putting together the pricing for the firewall (FW-SMB), the 24-port switch (SW-24P), and the four Wi-Fi 6E access points (AP-6E). I will send the official quote over to you shortly for your review and approval. \n\nPlease let me know if you need any additional equipment or licensing included in this estimate.\n\nBest regards,\nOffice Worker, Fieldstone IT\n\nANSWER: Quote request received and being processed for 1 x FW-SMB, 1 x SW-24P, and 4 x AP-6E for the Buckhead office.","w",12.2],[28,"ugly-19","quote","4504.8","I cannot provide the exact price because the pricing list/catalog is missing from the prompt.","Dear Marcus,\n\nThank you for reaching out. I would be happy to put together a quote for 20 MON-24 units along with the setup services for Peachtree Dental. However, I currently do not have our updated pricing sheet or catalog attached to reference the exact costs for the hardware and labor. \n\nCould you please provide the current pricing details, or allow me a moment to locate our internal price list so I can send over an accurate estimate? \n\nBest regards,\n\nOffice Worker\nFieldstone IT\n\nANSWER: I cannot provide the exact price because the pricing list/catalog is missing from the prompt.","d",16.4],[28,"ugly-20","quote","11980.4","The total quote is $9,350, which includes a 15% nonprofit discount applied to the 10 LT-14 units and setup fees.","Hello,\n\nThank you for reaching out. We are always happy to support our community organizations! Fieldstone IT does offer a standard 15% discount on both hardware and services for registered 501(c)(3) nonprofits. \n\nHere is the breakdown for your quote:\n\n**Hardware & Services:**\n* 10 x LT-14 Workstations @ $1,000/ea = $10,000\n* 10 x Standard Device Setup @ $100/ea = $1,000\n* **Subtotal:** $11,000\n\n**Discounts:**\n* Nonprofit Discount (15%): -$1,650\n\n**Grand Total:** $9,350\n\nPlease let me know if you have the organization's tax-exempt paperwork handy, and I can generate the official invoice for yo…","w",15.5],[29,"ugly-01","quote","46542.8","$46,542.80 (requires service director approval)","Working:\n- SKU: LT-14\n- Hardware part: 40 x $1,149.00 = $45,960.00\n- Discount (25+ items = 7%): $45,960.00 - 7% ($3,217.20) = $42,742.80\n- Setup part: 40 x $95.00 = $3,800.00\n- Line total: $42,742.80 + $3,800.00 = $46,542.80\n- Note: Because the total is over $10,000, this quote requires the service director's approval.\n\nANSWER: $46,542.80 (requires service director approval)","r",8.9],[29,"ugly-02","quote","7018.56","NOT IN VAULT, ask the service desk lead.","To price this hardware line, I need to calculate the hardware part (24 x $289.00 = $6,936.00) and apply the volume discount before adding the setup fees (24 x $15.00 = $360.00). However, the [[volume-discounts]] note is missing from the vault, so I cannot calculate the final discounted line total. \n\nANSWER: NOT IN VAULT, ask the service desk lead.","d",8.4],[29,"ugly-03","quote","21570.6","NOT IN VAULT service desk lead (or service director if over $10,000)","The email requests a quote or order for 15 16-inch laptops. The provided vault notes do not contain hardware models, pricing, or setup fees to fulfill this request. According to the company note, the worker reports to the service desk lead, and quotes over $10,000 go to the service director. \n\nANSWER: NOT IN VAULT service desk lead (or service director if over $10,000)","w",11.8],[29,"ugly-04","quote","10356.48","NOT IN VAULT, ask the service director.","To quote this request, we follow the SOP for pricing a hardware line:\n1. SKU: DT-MINI (Unit price: $899.00, Setup fee: $95.00)\n2. Hardware part: 12 x $899.00 = $10,788.00\n3. Volume discount (10 to 24 units): 4%. Discounted hardware part = $10,356.48\n4. The user requests to waive the setup fee, but the SOP strictly mandates adding the setup part (12 x $95.00 = $1,140.00) and does not contain a procedure for waiving it. \n5. Because the quote is over $10,000 (even without the setup fee), it must be escalated to the service director.\n\nANSWER: NOT IN VAULT, ask the service director.","d",40.1],[29,"ugly-05","quote","3445.0","The total for 5 AP-6E is $2,245.00 and the total for 1 SW-24P is $1,200.00, making the combined quote $3,445.00.","**Line 1: 5 x AP-6E**\n- Hardware: 5 x $389.00 = $1,945.00\n- Discount: None (quantity 1-9)\n- Setup: 5 x $60.00 = $300.00\n- Line 1 Total: $1,945.00 + $300.00 = $2,245.00\n\n**Line 2: 1 x SW-24P**\n- Hardware: 1 x $1,050.00 = $1,050.00\n- Discount: None (quantity 1-9)\n- Setup: 1 x $150.00 = $150.00\n- Line 2 Total: $1,050.00 + $150.00 = $1,200.00\n\nANSWER: The total for 5 AP-6E is $2,245.00 and the total for 1 SW-24P is $1,200.00, making the combined quote $3,445.00.","r",11.3],[29,"ugly-06","quote","6410.1","$6,410.10","SKU: DOCK-C (USB-C dock)\nQuantity: 30\nUnit price: $219.00\nSetup fee per unit: $10.00\nHardware part: 30 x $219.00 = $6,570.00\nDiscount (25 or more units = 7%): $6,570.00 - 7% ($459.90) = $6,110.10\nSetup part: 30 x $10.00 = $300.00\nLine total: $6,110.10 + $300.00 = $6,410.10\n\nANSWER: $6,410.10","r",7.4],[29,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault does not contain information about previous client orders, laptop models, or hardware prices. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",6.9],[29,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead (or the service director if the quote is over $10,000).","The vault notes provide the volume discount for 10 items (4% off the hardware portion) but do not contain the base price of a MacBook Pro or the cost of the setup fee. \n\nANSWER: NOT IN VAULT. Ask the service desk lead (or the service director if the quote is over $10,000).","r",8.0],[29,"ugly-09","quote","1500.0","NOT IN VAULT. Ask the service director.","The vault does not contain pricing or hardware details for a new firewall. Because a firewall touches security, this request must be routed to the appropriate person.\n\nANSWER: NOT IN VAULT. Ask the service director.","d",6.1],[29,"ugly-10","quote","8149.25","NOT IN VAULT. Ask the service desk lead.","The vault lists the current unit price for the UPS-1500 as $329.00. There are no policies or instructions in the vault regarding price matching, custom price overrides, or honoring last year's prices. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","d",9.1],[29,"ugly-11","quote","21867.0","$21,867.00 (requires service director approval)","- SKU: MON-24 (monitor 24in)\n- Hardware part: 100 x $219.00 = $21,900.00\n- Discount (25+ items = 7%): $21,900.00 - $1,533.00 = $20,367.00\n- Setup part: 100 x $15.00 = $1,500.00\n- Line total: $20,367.00 + $1,500.00 = $21,867.00\n- Approval: Since the total is over $10,000, this quote needs the service director's approval.\n\nANSWER: $21,867.00 (requires service director approval)","r",10.1],[29,"ugly-12","quote","5094.0","The total quote is $5,094.00 ($2,694.00 for the access points and $2,400.00 for the switches).","**Working:**\n- **6 x Wi-Fi 6E access points (SKU: AP-6E):** \n - Hardware: 6 x $389.00 = $2,334.00 (Qty 1-9 = no discount)\n - Setup: 6 x $60.00 = $360.00\n - Line total: $2,334.00 + $360.00 = $2,694.00\n- **2 x 24-port PoE switches (SKU: SW-24P):**\n - Hardware: 2 x $1,050.00 = $2,100.00 (Qty 1-9 = no discount)\n - Setup: 2 x $150.00 = $300.00\n - Line total: $2,100.00 + $300.00 = $2,400.00\n- **Total:** $2,694.00 + $2,400.00 = $5,094.00 (Under $10,000, no service director approval needed).\n\nANSWER: The total quote is $5,094.00 ($2,694.00 for the access points and $2,400.00 for the switches).","r",10.9],[29,"ugly-13","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service director.","The request asks for a price but does not specify which laptop SKU (LT-14 or LT-16) or monitor SKU (MON-24 or MON-27) to use. The rules state to never guess a price. Additionally, the minimum possible cost for 12 laptops alone (12 x LT-14 = $14,376.48 after discount and setup) exceeds $10,000, meaning this quote requires escalation.\n\nANSWER: NOT IN VAULT. Ask the service director.","r",18.8],[29,"ugly-14","quote","13446.0","$13,446.00 (requires service director approval)","SKU: LT-16\nQuantity: 9\nUnit price: $1,399.00\nSetup fee per unit: $95.00\nHardware part: 9 x $1,399.00 = $12,591.00\nDiscount: None (quantity 1 to 9)\nSetup part: 9 x $95.00 = $855.00\nLine total: $12,591.00 + $855.00 = $13,446.00\nApproval: The total is over $10,000, so this quote needs the service director's approval.\n\nANSWER: $13,446.00 (requires service director approval)","r",8.2],[29,"ugly-15","quote","17244.72","$17,244.72","SKU for small desktop: DT-MINI\nQuantity: 18\nHardware part: 18 x $899.00 = $16,182.00\nDiscount (10 to 24 items = 4%): $16,182.00 - 4% ($647.28) = $15,534.72\nSetup part: 18 x $95.00 = $1,710.00\nLine total: $15,534.72 + $1,710.00 = $17,244.72\n\nANSWER: $17,244.72","r",9.8],[29,"ugly-16","quote","44642.8","NOT IN VAULT. Ask the service director.","To price this hardware line, we follow the SOP:\n1. SKU for 14in laptop is LT-14.\n2. Hardware part = 40 x $1,149.00 = $45,960.00.\n3. Setup part = 20 x $95.00 = $1,900.00.\n4. The SOP requires applying a discount to the hardware part using the `volume-discounts` note. \n5. The `volume-discounts` note is missing from the vault, so the final discounted total cannot be calculated. Additionally, because the quote is over $10,000, it requires the service director's approval.\n\nANSWER: NOT IN VAULT. Ask the service director.","d",14.9],[29,"ugly-17","quote","1047.0","$1,047.00","Working:\n- SKU: UPS-1500\n- Quantity: 3\n- Hardware part: 3 x $329.00 = $987.00\n- Discount: None (1 to 9 units)\n- Setup part: 3 x $20.00 = $60.00\n- Line total: $987.00 + $60.00 = $1,047.00\n\nANSWER: $1,047.00","r",5.7],[29,"ugly-18","quote","4496.0","The total is $4,496.00 (FW-SMB: $1,500.00; SW-24P: $1,200.00; AP-6E: $1,796.00), but because it touches security, it must go to the service director.","To price the hardware lines, we calculate the hardware part (applying any volume discounts) and add the setup part for each SKU:\n\n- **FW-SMB (Qty 1):** Hardware 1 x $1,250.00 = $1,250.00 (no discount); Setup 1 x $250.00 = $250.00. Line total = $1,500.00.\n- **SW-24P (Qty 1):** Hardware 1 x $1,050.00 = $1,050.00 (no discount); Setup 1 x $150.00 = $150.00. Line total = $1,200.00.\n- **AP-6E (Qty 4):** Hardware 4 x $389.00 = $1,556.00 (no discount for 1-9 units); Setup 4 x $60.00 = $240.00. Line total = $1,796.00.\n- **Total:** $1,500.00 + $1,200.00 + $1,796.00 = $4,496.00.\n\nBecause this quote inclu…","r",26.7],[29,"ugly-19","quote","4504.8","$4,504.80","Working:\n- SKU: MON-24\n- Quantity: 20\n- Unit price: $219.00\n- Hardware part: 20 x $219.00 = $4,380.00\n- Discount: 4% (for 10 to 24 units) applies to hardware only. $4,380.00 - 4% ($175.20) = $4,204.80\n- Setup fee: 20 x $15.00 = $300.00\n- Line total: $4,204.80 + $300.00 = $4,504.80\n- The total is under $10,000, so no service director approval is needed.\n\nANSWER: $4,504.80","r",7.2],[29,"ugly-20","quote","11980.4","The line total is $11,980.40 (needs service director approval); for the nonprofit discount, NOT IN VAULT, ask the service desk lead.","**Working:**\n- SKU LT-14: Unit price $1,149.00, Setup fee $95.00.\n- Hardware part: 10 x $1,149.00 = $11,490.00.\n- Volume discount (10 to 24 units): 4% off hardware. $11,490.00 - 4% ($459.60) = $11,030.40.\n- Setup part: 10 x $95.00 = $950.00 (never discounted).\n- Line total: $11,030.40 + $950.00 = $11,980.40.\n- Approval: Since the total is over $10,000, it requires the service director's approval.\n- Nonprofit discount: There is no mention of nonprofit discounts in the provided notes. \n\nANSWER: The line total is $11,980.40 (needs service director approval); for the nonprofit discount, NOT IN VAU…","r",18.9],[30,"quote-01","quote","46542.8","40 x (LT-14 unit price + setup fee)","As an office worker for Fieldstone IT, I would be happy to prepare this quote for you. However, you did not provide the current unit price for the LT-14 laptop or the setup fee in your request. To find the exact line total, I will need those figures to multiply their combined cost by the quantity of 40. \n\nANSWER: 40 x (LT-14 unit price + setup fee)","w",15.7],[30,"quote-02","quote","28760.8","The exact price depends on the specific laptop model and setup requirements, but an estimated quote for 20 configured laptops would range between $21,000 and $42,000.","Thank you for contacting Fieldstone IT! We would be happy to fulfill this order for you. \n\nBecause prices vary depending on the specific brand, hardware specifications (such as RAM, storage, and processor), and the exact software required for your \"set up and ready\" configuration, I will need a few more details to generate an official, binding quote. \n\nTypically, our standard 16-inch business laptops range from $1,000 to $2,000 each, with a standard setup and provisioning fee of $50 to $100 per device. Based on these standard rates, an order of 20 fully configured laptops would roughly estimat…","w",16.4],[30,"quote-03","quote","11496.48","$4,800","Hello, thank you for contacting Fieldstone IT! I would be happy to put together that quote for you. \n\nFor 12 DT-MINI workstations at our standard rate of $350 each, plus the $50 per-unit setup fee, the total comes to $4,800. Please let me know if you would like me to send over the official invoice or if you have any other questions!\n\nANSWER: $4,800","w",18.2],[30,"quote-04","quote","5285.76","Cannot be determined without the pricing sheet.","As an office worker for Fieldstone IT, I would be happy to help you with this quote. However, I currently do not have access to our pricing catalog to check the unit cost for the DOCK-C or the standard setup fees. Please provide the current unit and setup prices so I can calculate the total for you.\n\nANSWER: Cannot be determined without the pricing sheet.","d",17.7],[30,"quote-05","quote","16870.8","$12,000","Hello! Thank you for reaching out to Fieldstone IT. \n\nI would be happy to provide that quote for you. The AP-6E access points are currently priced at $250 per unit, and our standard setup and configuration fee is $50 per device. This brings the cost to $300 per fully installed unit. For a quantity of 40, your total comes out to $12,000. \n\nPlease let me know if you would like me to send over the formal quote and invoice for your records!\n\nANSWER: $12,000","w",19.2],[30,"quote-06","quote","5405.76","Cannot be determined without the unit prices for the MON-24 and setup.","As an office worker for Fieldstone IT, I would be happy to put this quote together for you. However, you did not provide the current catalog unit prices for the 24in monitor (MON-24) or the setup fee. To find the line total, I would need to add the cost of the monitor and the setup fee together, and then multiply that sum by 24. \n\nANSWER: Cannot be determined without the unit prices for the MON-24 and setup.","d",18.6],[30,"quote-07","quote","34907.1","I need the current unit price and setup fee to calculate the total for 30 units.","Thank you for reaching out to Fieldstone IT. I would be happy to put together a quote for 30 LT-14 units including setup. However, I do not have access to our current pricing catalog or setup fees in this system. Please provide the unit price for the LT-14 and the setup cost so I can calculate the exact total for you.\n\nANSWER: I need the current unit price and setup fee to calculate the total for 30 units.","w",22.3],[30,"quote-08","quote","33795.0","Insufficient information to provide a price.","Thank you for reaching out to Fieldstone IT. I currently do not have access to our internal pricing database to look up the unit cost of the SW-24P or our standard setup fees, so I am unable to calculate the total for your request at this moment. \n\nANSWER: Insufficient information to provide a price.","w",21.7],[30,"quote-09","quote","9779.1","30 x (UPS-1500 unit price + setup fee)","Hello,\n\nI would be happy to help you put this quote together! However, I currently do not have our pricing catalog in front of me to check the unit cost for the UPS-1500 or our standard setup fee. \n\nTo get the exact line total, we will need to take the cost of the battery backup, add the setup fee, and multiply that combined number by 30. If you can provide me with those two unit prices, I can calculate the final amount for you right away. \n\nANSWER: 30 x (UPS-1500 unit price + setup fee)","w",22.5],[30,"quote-10","quote","42375.0","I cannot calculate the price because the pricing information was not provided.","Thank you for reaching out to Fieldstone IT! I would be happy to assist you with a quote for 30 FW-SMB units including setup. Unfortunately, you did not provide the pricing catalog or rate sheet in your prompt for me to calculate the total cost. Please provide the unit price and setup fees so I can complete this calculation for you.\n\nANSWER: I cannot calculate the price because the pricing information was not provided.","d",17.1],[30,"quote-11","quote","1988.0","Cannot be determined without the price list.","Hello! Thank you for reaching out to Fieldstone IT. I would be happy to help you put together a quote. However, I currently do not have access to our pricing catalog or the specific costs for the DT-MINI units and our setup fees in this system. If you can provide the unit price and setup rate, I will gladly calculate the total for you. \n\nANSWER: Cannot be determined without the price list.","d",15.8],[30,"quote-12","quote","34901.75","The total cannot be calculated without the specific unit price and setup fee.","Hello, thank you for reaching out to Fieldstone IT. I would be happy to put together a quote for this order. However, I do not have the current pricing catalog or the specific model details in front of me. To provide an exact total for this line item, I would need the current unit price for our 16-inch business laptops and the standard fee for our \"set up and ready\" provisioning service. \n\nOnce I have those numbers, the total will simply be 25 multiplied by the combined cost of the laptop and the setup fee.\n\nANSWER: The total cannot be calculated without the specific unit price and setup fee.","d",17.4],[30,"quote-13","quote","2982.0","The total cannot be determined without the current unit prices and setup fees.","As the office worker for Fieldstone IT, I would be happy to put that quote together, but I will need to check our current price book for the specific model of the small desktops and our standard setup fee to calculate the exact total for that line item. \n\nANSWER: The total cannot be determined without the current unit prices and setup fees.","d",18.4],[30,"quote-14","quote","10402.56","24 x (AP-6E unit price + setup fee)","Hello! Thank you for reaching out to Fieldstone IT. I would be happy to help you put this quote together. \n\nSince I do not have our current catalog pricing for the Wi-Fi 6E access point (AP-6E) or the standard setup fee provided in your request, I cannot calculate the exact numerical value. To find your final cost, you will need to add the unit price of the AP-6E to the setup fee, and then multiply that combined total by 24. \n\nANSWER: 24 x (AP-6E unit price + setup fee)","w",18.7],[30,"quote-15","quote","29000.0","$10,000","Thank you for reaching out to Fieldstone IT! I would be happy to help you with this order. \n\nOur standard small-business firewalls cost $400 each, and our flat-rate setup and configuration fee is $100 per device. This brings the fully prepared cost to $500 per unit. For an order of 20 units, the total comes out to $10,000. Please let me know if you would like me to draw up the official invoice and get this scheduled for you!\n\nANSWER: $10,000","w",21.5],[30,"quote-16","quote","11952.0","Cannot be determined without the pricing catalog/unit costs.","As an office worker for Fieldstone IT, I would be happy to calculate the total for this order. However, you have not provided me with our current pricing catalog or the unit costs for the 16-inch business laptops and the \"set up and ready\" service fee. Once I have the unit price and setup fee, I can multiply the total per device by 8 to give you the final line cost. \n\nANSWER: Cannot be determined without the pricing catalog/unit costs.","d",15.9],[30,"lookup-01","lookup","[\"15 minutes\"]","Immediately (typically within 15 to 30 minutes as a Priority 1 issue).","As an office worker for Fieldstone IT, a complete office outage is classified as a Priority 1 (Critical) emergency. We must drop what we are doing and respond immediately—typically within 15 to 30 minutes—to begin troubleshooting and restoring their services, depending on the client's specific Service Level Agreement (SLA).\n\nANSWER: Immediately (typically within 15 to 30 minutes as a Priority 1 issue).","w",16.5],[30,"lookup-02","lookup","[\"$225\"]","$225 per hour","Hello! At Fieldstone IT, we charge $225 per hour for after-hours work. Please let me know if you would like to schedule a technician or if you have any other questions!\n\nANSWER: $225 per hour","r",13.5],[30,"lookup-03","lookup","[\"$165\"]","$150 per hour","Hello! Our standard business-hours project rate is $150 per hour. Let me know if you need me to draft a statement of work or put together an estimate for a specific project!\n\nANSWER: $150 per hour","w",11.3],[30,"lookup-04","lookup","[\"30 days\"]","30 days, though it may vary based on your specific Service Level Agreement (SLA).","Hello! Thank you for reaching out to Fieldstone IT. Our standard policy is to keep backups for 30 days. However, depending on your specific Service Level Agreement (SLA) or compliance requirements, we may retain them for a longer period, such as 90 days or up to a year. Let me know if you'd like me to check the specific retention policy for your account!\n\nANSWER: 30 days, though it may vary based on your specific Service Level Agreement (SLA).","r",10.8],[30,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sundays from 1:00 AM to 5:00 AM local time.","Hello! Thank you for reaching out to Fieldstone IT. Our standard server maintenance window is scheduled for every Sunday morning from 1:00 AM to 5:00 AM local time. During this period, you may experience brief, intermittent service interruptions as we apply necessary updates and patches. If any emergency maintenance is required outside of this timeframe, we will be sure to notify you in advance. \n\nANSWER: Sundays from 1:00 AM to 5:00 AM local time.","w",6.7],[30,"lookup-06","lookup","[\"call\"]","Verify the user's identity.","Hello! Here at Fieldstone IT, security is our top priority. When a user loses their phone and is locked out of their Multi-Factor Authentication (MFA), the very first step is to verify the user's identity. Before we make any changes to their account, clear the old device's sessions, or issue a temporary bypass code, we must confirm the user is exactly who they claim to be using our standard verification procedures. \n\nANSWER: Verify the user's identity.","w",10.2],[30,"lookup-07","lookup","[\"1 hour\"]","Immediately upon termination or within 24 hours of the request.","As an office worker for Fieldstone IT, standard security and compliance protocols dictate that we process offboarding promptly to protect company data. Accounts must be disabled immediately upon the employee's specified termination date and time, or within 24 hours of receiving the leaver request if the departure has already occurred. \n\nANSWER: Immediately upon termination or within 24 hours of the request.","w",12.6],[30,"lookup-08","lookup","[\"service director\"]","The CEO","As an office worker for Fieldstone IT, I can confirm that any quote exceeding $10,000 must be routed to upper management for review and requires the approval of the CEO. \n\nANSWER: The CEO","w",10.0],[30,"lookup-09","lookup","[\"3 business days\"]","5 business days.","Hello! We require at least 5 business days' notice for a new starter. This gives our team sufficient time to procure any necessary hardware, set up their accounts, and ensure all system access is configured and ready to go before their first day. \n\nANSWER: 5 business days.","w",13.2],[30,"lookup-10","lookup","[\"change ticket\"]","A formal support ticket and written authorization from an approved contact.","As the office worker for Fieldstone IT, I must follow our standard security procedures. Before our technicians can make any firewall rule changes for Brightwater Dental, we first need to verify the identity of the person requesting the change and receive a formal support ticket with written authorization from a designated approved contact on their account. \n\nANSWER: A formal support ticket and written authorization from an approved contact.","w",16.8],[30,"triage-01","triage","\"service_desk\"","Hardware","I will route this email to the Hardware queue so a technician can be dispatched to fix the printer on the second floor.\n\nANSWER: Hardware","w",5.6],[30,"triage-02","triage","\"quote\"","Sales","As the office worker for Fieldstone IT, I would route this email to the Sales (or Purchasing) queue, as the client is requesting a quote for new hardware. \n\nANSWER: Sales","w",7.3],[30,"triage-03","triage","\"security\"","Security","This email indicates that the user has fallen victim to a phishing attack and their credentials have been compromised. I will route this immediately to the appropriate team to secure the account, reset the password, and investigate for any unauthorized access.\n\nANSWER: Security","r",4.8],[30,"triage-04","triage","\"onboarding\"","Onboarding","I will route this email to the Onboarding queue so our team can set up Ana's accounts, credentials, and equipment before she starts on Monday.\n\nANSWER: Onboarding","r",6.7],[30,"triage-05","triage","\"billing\"","Billing","I will route this email to the Billing queue so our team can investigate the duplicate charge on your September invoice right away.\n\nANSWER: Billing","r",5.4],[30,"triage-06","triage","\"service_desk\"","Helpdesk","I will route this email to our technical support team so they can help you get your email client running again. \n\nANSWER: Helpdesk","w",4.9],[30,"triage-07","triage","\"onboarding\"","Access Management","I will get this email routed right away so our team can process the termination and revoke his system permissions. \n\nANSWER: Access Management","w",6.8],[30,"triage-08","triage","\"other\"","Marketing","I will route this email to the Marketing queue, as they handle all community outreach, event, and sponsorship inquiries. \n\nANSWER: Marketing","w",5.8],[30,"unknown-01","unknown","\"NOT IN VAULT\"","$450.00","Hello! Thank you for reaching out to Fieldstone IT. I would normally check our internal procurement catalog for the exact current pricing, but our standard 34in ultrawide monitors typically run for about $450.00. Please let me know if you'd like me to submit a formal purchase request for you!\n\nANSWER: $450.00","w",15.1],[30,"unknown-02","unknown","\"NOT IN VAULT\"","No, we do not support Linux desktops for clients.","Hello! Thank you for reaching out to Fieldstone IT. Currently, our standard client desktop support is focused exclusively on Windows and macOS operating systems. While we do support Linux in server environments, we do not offer standard support for Linux desktops for our clients at this time. Please let me know if you have any other questions!\n\nANSWER: No, we do not support Linux desktops for clients.","w",9.6],[30,"unknown-03","unknown","\"NOT IN VAULT\"","One year","Thank you for reaching out to Fieldstone IT! I would be happy to help you with that. The LT-14 laptop comes with our standard one-year manufacturer's warranty, which covers parts and labor for any hardware defects under normal use. Please let me know if you need any further assistance!\n\nANSWER: One year","w",8.0],[30,"unknown-04","unknown","\"NOT IN VAULT\"","Yes.","Let me pull up the client file for Morrow & Pike in our system. According to our network documentation, yes, they are currently set up with a secondary backup internet line for failover in case their primary connection goes down. \n\nANSWER: Yes.","w",10.8],[30,"unknown-05","unknown","\"NOT IN VAULT\"","$10,000","Hello! I'd be happy to get that quote for you. Here at Fieldstone IT, we typically supply standard business-tier iPads for $450 each. For 20 units, the hardware cost comes to $9,000. Our standard MDM enrollment, configuration, and setup fee is $50 per device, which adds $1,000. That brings your total estimated cost to $10,000 before applicable taxes. Let me know if you'd like me to send over the formal proposal to your email!\n\nANSWER: $10,000","w",9.1],[30,"unknown-06","unknown","\"NOT IN VAULT\"","24 hours.","As an office worker for Fieldstone IT, I can confirm that under our standard Service Level Agreement (SLA), we guarantee a 24-hour response time for all clients located outside of Georgia. \n\nANSWER: 24 hours.","w",15.3],[31,"quote-01","quote","46542.8","$46,542.80","**Working:**\n- SKU: LT-14 (business laptop 14in)\n- Quantity: 40\n- Unit price: $1,149.00\n- Setup fee per unit: $95.00\n- Hardware part: 40 x $1,149.00 = $45,960.00\n- Discount: 7% (for quantities of 25 or more) applies to the hardware part only. \n- Discounted hardware part: $45,960.00 - $3,217.20 (7%) = $42,742.80\n- Setup part: 40 x $95.00 = $3,800.00\n- Line total: $42,742.80 + $3,800.00 = $46,542.80 (Note: As this is over $10,000, it requires the service director's approval).\n\nANSWER: $46,542.80","r",9.2],[31,"quote-02","quote","28760.8","$28,760.80","SKU: LT-16 (business laptop 16in)\nQuantity: 20\nHardware part: 20 x $1,399.00 = $27,980.00\nDiscount (4% for 10-24 items): $27,980.00 - $1,119.20 = $26,860.80\nSetup part (never discounted): 20 x $95.00 = $1,900.00\nLine total: $26,860.80 + $1,900.00 = $28,760.80\n\nANSWER: $28,760.80","r",9.2],[31,"quote-03","quote","11496.48","$11,496.48 (requires service director approval)","**Working:**\n* SKU: DT-MINI\n* Quantity: 12\n* Unit price: $899.00\n* Setup fee per unit: $95.00\n* Hardware part: 12 x $899.00 = $10,788.00\n* Discount: 4% (for quantities 10 to 24) applies to hardware only. $10,788.00 - 4% ($431.52) = $10,356.48\n* Setup part: 12 x $95.00 = $1,140.00\n* Line total: $10,356.48 + $1,140.00 = $11,496.48\n* Approval: Because the total is over $10,000, this quote requires the service director's approval.\n\nANSWER: $11,496.48 (requires service director approval)","r",9.4],[31,"quote-04","quote","5285.76","$5,285.76","**Working:**\n- SKU: DOCK-C\n- Quantity: 24\n- Unit price: $219.00\n- Setup fee per unit: $10.00\n- Hardware part: 24 x $219.00 = $5,256.00\n- Discount: 4% (for quantities of 10 to 24) applied to hardware only = $5,256.00 - $210.24 = $5,045.76\n- Setup part: 24 x $10.00 = $240.00\n- Line total: $5,045.76 + $240.00 = $5,285.76\n\nANSWER: $5,285.76","r",8.5],[31,"quote-05","quote","16870.8","$16,870.80 (requires service director approval)","**Working:**\n- Hardware part: 40 x $389.00 = $15,560.00\n- Discount: 7% (for 25 or more units) applied to hardware only = $14,470.80\n- Setup part: 40 x $60.00 = $2,400.00\n- Line total: $14,470.80 + $2,400.00 = $16,870.80\n- Approval: Since the total is over $10,000, this quote requires the service director's approval.\n\nANSWER: $16,870.80 (requires service director approval)","r",12.1],[31,"quote-06","quote","5405.76","$5,405.76","SKU: MON-24\nQuantity: 24\nUnit price: $219.00\nSetup fee per unit: $15.00\nHardware part: 24 x $219.00 = $5,256.00\nDiscount (10 to 24 items = 4%): $5,256.00 - 4% ($210.24) = $5,045.76\nSetup part: 24 x $15.00 = $360.00\nLine total: $5,045.76 + $360.00 = $5,405.76\n\nANSWER: $5,405.76","r",8.1],[31,"quote-07","quote","34907.1","$34,907.10 (requires service director approval)","**Working:**\n- SKU: LT-14\n- Quantity: 30\n- Hardware part: 30 x $1,149.00 = $34,470.00\n- Discount: 7% (for 25 or more units) applies to hardware only. $34,470.00 - 7% ($2,412.90) = $32,057.10\n- Setup part: 30 x $95.00 = $2,850.00 (never discounted)\n- Line total: $32,057.10 + $2,850.00 = $34,907.10\n- Note: Because the line total is over $10,000, this quote requires the service director's approval.\n\nANSWER: $34,907.10 (requires service director approval)","r",11.8],[31,"quote-08","quote","33795.0","$33,795.00 (requires service director approval)","Working:\n- Hardware part: 30 x $1,050.00 = $31,500.00\n- Discount (25 or more units = 7%): $31,500.00 - 7% ($2,205.00) = $29,295.00\n- Setup part: 30 x $150.00 = $4,500.00\n- Line total: $29,295.00 + $4,500.00 = $33,795.00\n- Note: Because the line total is over $10,000, this quote needs the service director's approval.\n\nANSWER: $33,795.00 (requires service director approval)","r",10.5],[31,"quote-09","quote","9779.1","$9,779.10","- SKU: UPS-1500\n- Quantity: 30\n- Unit price: $329.00\n- Setup fee per unit: $20.00\n- Hardware part: 30 x $329.00 = $9,870.00\n- Discount: 7% (for quantities of 25 or more)\n- Discounted hardware part: $9,870.00 - 7% ($690.90) = $9,179.10\n- Setup part: 30 x $20.00 = $600.00\n- Line total: $9,179.10 + $600.00 = $9,779.10\n\nANSWER: $9,779.10","r",7.5],[31,"quote-10","quote","42375.0","$42,375.00 (requires service director approval)","**Working:**\n- SKU: FW-SMB\n- Quantity: 30\n- Hardware part: 30 x $1,250.00 = $37,500.00\n- Volume discount (25 or more units = 7%): $37,500.00 - 7% ($2,625.00) = $34,875.00\n- Setup part (never discounted): 30 x $250.00 = $7,500.00\n- Line total: $34,875.00 + $7,500.00 = $42,375.00\n- Note: Because the line total is over $10,000, this quote requires the service director's approval.\n\nANSWER: $42,375.00 (requires service director approval)","r",12.0],[31,"quote-11","quote","1988.0","$1,988.00","Hardware part: 2 x $899.00 = $1,798.00\nDiscount: None (quantity is under 10)\nSetup part: 2 x $95.00 = $190.00\nLine total: $1,798.00 + $190.00 = $1,988.00\n\nANSWER: $1,988.00","r",6.3],[31,"quote-12","quote","34901.75","$34,901.75","Working:\n- SKU: LT-16 (business laptop 16in)\n- Quantity: 25\n- Hardware part: 25 x $1,399.00 = $34,975.00\n- Discount (25 or more = 7% off hardware): $34,975.00 x 0.93 = $32,526.75\n- Setup part (never discounted): 25 x $95.00 = $2,375.00\n- Line total: $32,526.75 + $2,375.00 = $34,901.75\n*Note: Because the total is over $10,000, this quote requires the service director's approval.*\n\nANSWER: $34,901.75","r",10.9],[31,"quote-13","quote","2982.0","$2,982.00","- Small desktop (DT-MINI) unit price: $899.00\n- Setup fee per unit: $95.00\n- Total cost per unit: $899.00 + $95.00 = $994.00\n- Total for 3 units: 3 x $994.00 = $2,982.00\n\nANSWER: $2,982.00","r",16.2],[31,"quote-14","quote","10402.56","$10,402.56","Hardware part: 24 x $389.00 = $9,336.00\nDiscount (4% for 10-24 units): $9,336.00 - $373.44 = $8,962.56\nSetup part: 24 x $60.00 = $1,440.00\nLine total: $8,962.56 + $1,440.00 = $10,402.56\n\nANSWER: $10,402.56","r",9.8],[31,"quote-15","quote","29000.0","NOT IN VAULT, ask the service director.","To price the hardware line, I need to follow the \"quote a hardware line\" SOP. \n1. SKU for small-business firewall is FW-SMB. Unit price is $1,250.00, setup fee is $250.00.\n2. Hardware part = 20 x $1,250.00 = $25,000.00.\n3. The SOP requires applying a discount from the [[volume-discounts]] note, but this note is not provided in the vault. Additionally, because the hardware part alone is over $10,000, this quote requires the service director's approval.\n\nANSWER: NOT IN VAULT, ask the service director.","d",9.2],[31,"quote-16","quote","11952.0","$11,952.00","- SKU: LT-16 (business laptop 16in)\n- Hardware part: 8 x $1,399.00 = $11,192.00\n- Discount: None (quantity 8 falls under the 1 to 9 tier)\n- Setup part: 8 x $95.00 = $760.00\n- Line total: $11,192.00 + $760.00 = $11,952.00\n- Note: Because the total is over $10,000, this quote requires the service director's approval.\n\nANSWER: $11,952.00","r",11.1],[31,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7","According to the response times policy, a \"whole office down\" is classified as a P1 priority. The required first response time for a P1 is 15 minutes, 24/7.\n\nANSWER: 15 minutes, 24/7","r",4.1],[31,"lookup-02","lookup","[\"$225\"]","$225 per hour","Based on the labor rates note, the charge for after hours, weekends, and holidays is $225 per hour, with a 2-hour minimum.\n\nANSWER: $225 per hour","r",4.4],[31,"lookup-03","lookup","[\"$165\"]","$165 per hour","The labor-rates.md note states that project work during business hours (Mon to Fri, 8 am to 6 pm) is $165 per hour.\n\nANSWER: $165 per hour","r",4.0],[31,"lookup-04","lookup","[\"30 days\"]","30 days.","Based on the backups policy note, the retention period for backups is explicitly stated. \n\nANSWER: 30 days.","r",5.8],[31,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","According to the patching policy note, servers are patched during the maintenance window which occurs on Sunday mornings.\n\nANSWER: Sunday 2 am to 5 am.","r",3.4],[31,"lookup-06","lookup","[\"call\"]","Verify identity first by calling the user back on the phone number in the client note.","The `sops/mfa-lockout.md` note contains the runbook for an MFA lockout. Step 1 states that you must verify identity first by calling the user back on the phone number listed in the client note.\n\nANSWER: Verify identity first by calling the user back on the phone number in the client note.","r",4.4],[31,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","According to the user offboarding runbook, the first step is to disable the account within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",3.2],[31,"lookup-08","lookup","[\"service director\"]","The service director.","According to the company and approvals notes, any quote with a line or total over $10,000 must be approved by the service director.\n\nANSWER: The service director.","r",4.2],[31,"lookup-09","lookup","[\"3 business days\"]","At least 3 business days.","According to the new user onboarding runbook, we require at least 3 business days notice from the client.\n\nANSWER: At least 3 business days.","r",4.2],[31,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner and approved by the service desk lead.","According to the Brightwater Dental client note, every firewall change requires a change ticket signed by the practice owner before work starts. Additionally, the Approvals policy states that any change to a client firewall needs a change ticket approved by the service desk lead. \n\nANSWER: A change ticket signed by the practice owner and approved by the service desk lead.","r",6.5],[31,"triage-01","triage","\"service_desk\"","service_desk","The email reports a broken printer that is not working, which matches the criteria for the service desk queue.\n\nANSWER: service_desk","r",3.7],[31,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks), which matches the criteria for the \"quote\" queue in the route-an-email SOP. \n\nANSWER: quote","r",4.7],[31,"triage-03","triage","\"security\"","security","The email describes clicking a link and entering a password, which indicates a possible phishing link or hacked account. According to the `route-an-email` SOP, emails reporting suspicious emails, phishing links, or hacked accounts go to the security queue.\n\nANSWER: security","r",5.1],[31,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter (Ana Ruiz). According to the \"route an inbound email\" SOP, emails announcing a new starter or leaver should be placed in the onboarding queue.\n\nANSWER: onboarding","r",5.1],[31,"triage-05","triage","\"billing\"","billing","The email asks about an invoice, which matches the criteria for the billing queue in the route-an-email SOP.\n\nANSWER: billing","r",4.2],[31,"triage-06","triage","\"service_desk\"","service_desk","The email reports an app (Outlook) that is not working, which matches the criteria for the service desk queue.\n\nANSWER: service_desk","r",5.3],[31,"triage-07","triage","\"onboarding\"","onboarding","The email announces that an employee (Jim) is a leaver. According to the \"route an inbound email\" SOP, emails announcing a new starter or a leaver belong in the onboarding queue.\n\nANSWER: onboarding","r",4.4],[31,"triage-08","triage","\"other\"","other","The email asks about sponsoring a golf day, which falls under events. According to the routing SOP, emails about events go to the \"other\" queue.\n\nANSWER: other","r",4.1],[31,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service director.","The 34in ultrawide monitor is not listed in the hardware price list. According to the hardware price list and quoting SOP, anything not on the list is a special order and must be sent to the service director.\n\nANSWER: NOT IN VAULT, ask the service director.","r",4.2],[31,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault does not contain information about supported operating systems or Linux desktops. According to the people note, questions not covered by a runbook should be escalated to the service desk lead.\n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",5.8],[31,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead.","The vault notes list the LT-14 laptop on the hardware price list, but they do not contain any information regarding its warranty. According to the company rules, questions not answered in the vault should be directed to your manager. \n\nANSWER: NOT IN VAULT, ask the service desk lead.","r",5.4],[31,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes for Morrow & Pike Law do not contain information about their internet connection or whether they have a backup line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",5.7],[31,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service director.","The item \"iPad\" is not listed in the hardware price list. According to the SOP, anything not on the list is a special order and must be sent to the service director.\n\nANSWER: NOT IN VAULT, ask the service director.","r",4.9],[31,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The `company.md` note states that all clients are within the metro area of Decatur, Georgia. There is no information in `policies/response-times.md` or any other note regarding response times for clients outside of Georgia. Per the rules in `company.md` and `sops/answer-a-runbook-question.md`, I must state that this is not in the vault and escalate to my manager.\n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",7.7],[32,"ugly-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",60.6],[32,"ugly-02","quote","7018.56","$7,018.56","Quote action: 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56.\nANSWER: $7,018.56","r",60.8],[32,"ugly-03","quote","21570.6","$21,570.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60.\nANSWER: $21,570.60","r",0.3],[32,"ugly-04","quote","10356.48","$10,356.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48.\nANSWER: $10,356.48","r",0.3],[32,"ugly-05","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $3,445.00 (2 lines)","r",0.4],[32,"ugly-06","quote","6410.1","$6,410.10","Quote action: 30 x DOCK-C at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $10.00 = $300.00; line total $6,410.10.\nANSWER: $6,410.10","r",0.4],[32,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item unclear. Ask the customer which model.","The request does not say which 14in model.\nANSWER: NOT IN VAULT: item unclear. Ask the customer which model.","r",0.3],[32,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","no stocked item on the price list matches the request: special or custom order, not priced here.\nANSWER: NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.3],[32,"ugly-09","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.3],[32,"ugly-10","quote","8149.25","$8,149.25","Quote action: 25 x UPS-1500 at $329.00 = $8,225.00, less 7% = $7,649.25, plus setup 25 x $20.00 = $500.00; line total $8,149.25.\nANSWER: $8,149.25","r",0.3],[32,"ugly-11","quote","21867.0","$21,867.00","Quote action: 100 x MON-24 at $219.00 = $21,900.00, less 7% = $20,367.00, plus setup 100 x $15.00 = $1,500.00; line total $21,867.00.\nANSWER: $21,867.00","r",0.3],[32,"ugly-12","quote","5094.0","$5,094.00 (2 lines)","Quote action:\n- 6 x AP-6E at $389.00 = $2,334.00, plus setup 6 x $60.00 = $360.00; line total $2,694.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $5,094.00 (2 lines)","r",0.4],[32,"ugly-13","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item unclear. Ask the customer which model.","The request does not say which 14in model.\nANSWER: NOT IN VAULT: item unclear. Ask the customer which model.","r",0.9],[32,"ugly-14","quote","13446.0","$13,446.00","Quote action: 9 x LT-16 at $1,399.00 = $12,591.00, plus setup 9 x $95.00 = $855.00; line total $13,446.00.\nANSWER: $13,446.00","r",0.8],[32,"ugly-15","quote","17244.72","$17,244.72","Quote action: 18 x DT-MINI at $899.00 = $16,182.00, less 4% = $15,534.72, plus setup 18 x $95.00 = $1,710.00; line total $17,244.72.\nANSWER: $17,244.72","r",0.3],[32,"ugly-16","quote","44642.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","w",0.3],[32,"ugly-17","quote","1047.0","NOT IN VAULT: item unclear. Ask the customer which model.","The request does not say which 1500VA model.\nANSWER: NOT IN VAULT: item unclear. Ask the customer which model.","d",0.3],[32,"ugly-18","quote","4496.0","$4,496.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\nANSWER: $4,496.00 (3 lines)","r",0.6],[32,"ugly-19","quote","4504.8","$4,504.80","Quote action: 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80.\nANSWER: $4,504.80","r",0.6],[32,"ugly-20","quote","11980.4","$11,980.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40.\nANSWER: $11,980.40","r",0.3],[33,"ugly-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",117.2],[33,"ugly-02","quote","7018.56","$7,018.56","Quote action: 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56.\nANSWER: $7,018.56","r",117.0],[33,"ugly-03","quote","21570.6","$21,570.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60.\nANSWER: $21,570.60","r",0.3],[33,"ugly-04","quote","10356.48","$10,356.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48.\nANSWER: $10,356.48","r",0.3],[33,"ugly-05","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $3,445.00 (2 lines)","r",0.4],[33,"ugly-06","quote","6410.1","$6,110.10","Quote action: 30 x DOCK-C at $219.00 = $6,570.00, less 7% = $6,110.10, no setup; line total $6,110.10.\nANSWER: $6,110.10","w",0.4],[33,"ugly-07","unknown","\"NOT IN VAULT\"","$9,192.00","Quote action: 8 x LT-14 at $1,149.00 = $9,192.00, no setup; line total $9,192.00.\nANSWER: $9,192.00","w",0.3],[33,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","no stocked item on the price list matches the request: special or custom order, not priced here.\nANSWER: NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.3],[33,"ugly-09","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.3],[33,"ugly-10","quote","8149.25","$7,649.25","Quote action: 25 x UPS-1500 at $329.00 = $8,225.00, less 7% = $7,649.25, no setup; line total $7,649.25.\nANSWER: $7,649.25","w",0.3],[33,"ugly-11","quote","21867.0","$21,867.00","Quote action: 100 x MON-24 at $219.00 = $21,900.00, less 7% = $20,367.00, plus setup 100 x $15.00 = $1,500.00; line total $21,867.00.\nANSWER: $21,867.00","r",0.3],[33,"ugly-12","quote","5094.0","$4,434.00 (2 lines)","Quote action:\n- 6 x AP-6E at $389.00 = $2,334.00, no setup; line total $2,334.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, no setup; line total $2,100.00\nANSWER: $4,434.00 (2 lines)","w",0.4],[33,"ugly-13","unknown","\"NOT IN VAULT\"","$27,463.68 (4 lines)","Quote action:\n- 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48\n- 12 x DOCK-C at $219.00 = $2,628.00, less 4% = $2,522.88, no setup; line total $2,522.88\n- 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, no setup; line total $5,045.76\n- 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, no setup; line total $6,658.56\nANSWER: $27,463.68 (4 lines)","w",1.0],[33,"ugly-14","quote","13446.0","$12,591.00","Quote action: 9 x LT-16 at $1,399.00 = $12,591.00, no setup; line total $12,591.00.\nANSWER: $12,591.00","w",0.8],[33,"ugly-15","quote","17244.72","$15,534.72","Quote action: 18 x DT-MINI at $899.00 = $16,182.00, less 4% = $15,534.72, no setup; line total $15,534.72.\nANSWER: $15,534.72","w",0.2],[33,"ugly-16","quote","44642.8","$42,742.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, no setup; line total $42,742.80.\nANSWER: $42,742.80","w",0.5],[33,"ugly-17","quote","1047.0","$1,047.00","Quote action: 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00.\nANSWER: $1,047.00","r",0.4],[33,"ugly-18","quote","4496.0","$3,856.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, no setup; line total $1,250.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\n- 4 x AP-6E at $389.00 = $1,556.00, no setup; line total $1,556.00\nANSWER: $3,856.00 (3 lines)","w",351.9],[33,"ugly-19","quote","4504.8","$4,504.80","Quote action: 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80.\nANSWER: $4,504.80","r",352.1],[33,"ugly-20","quote","11980.4","$11,980.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40.\nANSWER: $11,980.40","r",0.3],[34,"ugly2-01","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",41.4],[34,"ugly2-02","quote","7192.0","$7,192.00 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 8 x AP-6E at $389.00 = $3,112.00, plus setup 8 x $60.00 = $480.00; line total $3,592.00\nANSWER: $7,192.00 (2 lines)","r",41.6],[34,"ugly2-03","quote","8063.1","$8,063.10","Quote action: 30 x MON-27 at $289.00 = $8,670.00, less 7% = $8,063.10, no setup; line total $8,063.10.\nANSWER: $8,063.10","r",0.4],[34,"ugly2-04","quote","2094.0","$2,094.00","Quote action: 6 x UPS-1500 at $329.00 = $1,974.00, plus setup 6 x $20.00 = $120.00; line total $2,094.00.\nANSWER: $2,094.00","r",0.3],[34,"ugly2-05","quote","2132.0","$2,132.00 (2 lines)","Quote action:\n- 4 x MON-27 at $289.00 = $1,156.00, plus setup 4 x $15.00 = $60.00; line total $1,216.00\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\nANSWER: $2,132.00 (2 lines)","r",0.4],[34,"ugly2-06","quote","13178.44","$13,178.44","Quote action: 11 x LT-14 at $1,149.00 = $12,639.00, less 4% = $12,133.44, plus setup 11 x $95.00 = $1,045.00; line total $13,178.44.\nANSWER: $13,178.44","r",0.6],[34,"ugly2-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item unclear. Ask the customer which model.","The request does not say which 27in model.\nANSWER: NOT IN VAULT: item unclear. Ask the customer which model.","r",0.4],[34,"ugly2-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item unclear. Ask the customer which model.","The request does not say which 14in model.\nANSWER: NOT IN VAULT: item unclear. Ask the customer which model.","r",0.3],[34,"ugly2-09","quote","10183.5","$10,183.50","Quote action: 50 x DOCK-C at $219.00 = $10,950.00, less 7% = $10,183.50, no setup; line total $10,183.50.\nANSWER: $10,183.50","r",0.3],[34,"ugly2-10","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",0.4],[34,"ugly2-11","quote","36297.82","$36,297.82","Quote action: 26 x LT-16 at $1,399.00 = $36,374.00, less 7% = $33,827.82, plus setup 26 x $95.00 = $2,470.00; line total $36,297.82.\nANSWER: $36,297.82","r",0.5],[34,"ugly2-12","quote","5466.75","$5,466.75","Quote action: 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75.\nANSWER: $5,466.75","r",0.3],[34,"ugly2-13","quote","3143.0","$3,143.00","Quote action: 7 x AP-6E at $389.00 = $2,723.00, plus setup 7 x $60.00 = $420.00; line total $3,143.00.\nANSWER: $3,143.00","r",0.3],[34,"ugly2-14","quote","14082.8","$14,082.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $14,082.80 (2 lines)","r",0.5],[34,"ugly2-15","quote","3000.0","$3,000.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00.\nANSWER: $3,000.00","r",0.5],[35,"ugly-01","quote","46542.8","$46,542.80 (requires service director approval)","Working:\n1. **Find SKU**: LT-14 is in the hardware price list.\n * Unit price: $1,149.00\n * Setup fee per unit: $95.00\n2. **Calculate Hardware Part**:\n * Quantity: 40\n * Hardware cost = 40 * $1,149.00 = $45,960.00\n3. **Apply Discount**:\n * Quantity is 40, which falls into the \"25 or more\" bracket.\n * Discount rate: 7%\n * Discount amount = $45,960.00 * 0.07 = $3,217.20\n * Discounted hardware part = $45,960.00 - $3,217.20 = $42,742.80\n4. **Calculate Setup Part**:\n * Setup fees are never discounted.\n * Setup cost = 40 * $95.00 = $3,800.00\n5. *…","r",49.2],[35,"ugly-02","quote","7018.56","NOT IN VAULT (missing volume discount table); ask the Service Director",".md`.\n\n Let's look at the constraint: \"If the notes do not answer the question, the answer is NOT IN VAULT plus who to ask.\"\n \n The question is \"Need two dozen 27 inch monitors, set up please.\" This is a request for a quote.\n I have the unit price and setup fee.\n I do **not** have the volume discount.\n Therefore, I cannot provide the final line total.\n \n Answer: NOT IN VAULT (missing volume discount table). Who to ask: Service Director (as they handle quotes and special orders/pricing exceptions).\n\n Let's double check if I can just give the undiscounted price? No, SO…","d",41.5],[35,"ugly-03","quote","21570.6","NOT IN VAULT, ask the service desk lead","Working:\n1. **Identify the request:** The client (Dana Ruiz) is asking to set up 15 new 16-inch laptops for a new team.\n2. **Check Vault for Pricing/Procedure:**\n * `company.md` states the worker's first workflow is to \"price a hardware line ([[quote-a-hardware-line]])\".\n * `volume-discounts.md` provides discount rules based on quantity (15 units falls into the \"10 to 24\" bracket, which is a 4% discount on hardware).\n * However, the vault does **not** contain the base price of the \"16in laptops\", the specific setup fee amount, or the current inventory status.\n * `company.…","d",70.5],[35,"ugly-04","quote","10356.48","$10,356.48 (Requires service director approval)","Working:\n1. **Find SKU**: DT-MINI is in the hardware price list.\n * Unit price: $899.00\n * Setup fee: $95.00 (Note: User specified \"no setup\", so setup cost is $0.00).\n2. **Calculate Hardware Part**:\n * Quantity: 12\n * Hardware Cost = 12 * $899.00 = $10,788.00\n3. **Apply Discount**:\n * Quantity is 12, which falls in the \"10 to 24\" range.\n * Discount is 4%.\n * Discount Amount = $10,788.00 * 0.04 = $431.52\n * Discounted Hardware = $10,788.00 - $431.52 = $10,356.48\n4. **Calculate Setup Part**:\n * User stated \"no setup\".\n * Setup Cost = $0.00\n5…","r",69.9],[35,"ugly-05","quote","3445.0","$3,445.00","etup fees are never discounted.\n* AP-6E Setup: 5 units * $60.00 = $300.00\n* SW-24P Setup: 1 unit * $150.00 = $150.00\n* Total Setup: $300.00 + $150.00 = $450.00\n\n**5. Calculate Line Totals:**\n* AP-6E Total: $1,945.00 (hardware) + $300.00 (setup) = $2,245.00\n* SW-24P Total: $1,050.00 (hardware) + $150.00 (setup) = $1,200.00\n\n**6. Grand Total:**\n$2,245.00 + $1,200.00 = $3,445.00\n\n**7. Check Approval Requirements:**\nThe total is $3,445.00. This is under $10,000.\nDoes it touch security? The items are an Access Point and a Switch. While network infrastructure, the rule says \"anything touch…","r",46.5],[35,"ugly-06","quote","6410.1","$6,410.10","Working:\n1. **Identify SKU:** DOCK-C (USB-C dock) from `hardware-price-list.md`.\n2. **Unit Price:** $219.00.\n3. **Setup Fee:** $10.00 per unit.\n4. **Quantity:** 30.\n5. **Hardware Part:** 30 * $219.00 = $6,570.00.\n6. **Discount:** Quantity is 30, which falls into the \"25 or more\" bracket in `volume-discounts.md`. Discount is 7%.\n7. **Discounted Hardware:** $6,570.00 * (1 - 0.07) = $6,570.00 * 0.93 = $6,110.10.\n8. **Setup Part:** 30 * $10.00 = $300.00 (never discounted).\n9. **Line Total:** $6,110.10 + $300.00 = $6,410.10.\n10. **Approval Check:** Total is under $10,000, so no service dir…","r",45.6],[35,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead","The vault notes do not contain any information regarding previous orders, client history, or specific hardware configurations (\"last time\"). The note `company.md` explicitly states that clients are fictional and that I must not guess client facts.\n\nWorking:\n1. Check `company.md`: States clients are fictional and rule against guessing client facts.\n2. Check other notes: No notes contain order history or specific laptop models previously sold.\n3. Apply rule: If the answer is not in the vault, say so and name who to ask.\n4. Identify who to ask: `company.md` says \"The worker reports to the service…","r",63.8],[35,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask the service desk lead","To determine the price for 10 MacBook Pros, I need to look for the unit price of a MacBook Pro in the vault notes.\n\n1. **Check `company.md`**: Mentions workflows like \"price a hardware line\" but does not list specific hardware prices.\n2. **Check `policies/backups.md`**: Discusses backup retention and testing, not hardware pricing.\n3. **Check `volume-discounts.md`**: States that for a quantity of 10 to 24, there is a **4% discount** on the hardware part. It also notes that setup fees are never discounted. However, it does **not** provide the base unit price for a MacBook Pro.\n\nSince the base…","r",61.8],[35,"ugly-09","quote","1500.0","NOT IN VAULT, ask the Service Director","uote templates.\n * `company.md` mentions a workflow `[[quote-a-hardware-line]]` but does not contain the actual prices or the content of that note.\n * `clients/brightwater-dental.md`, `clients/tallapoosa-feed-mill.md`, and `clients/morrow-and-pike-law.md` contain client-specific rules but no general hardware price list.\n * `policies/response-times.md` is about SLAs, not pricing.\n\n2. **Check Vault for \"New Office\" Context:**\n * The prompt says \"the new office\". It does not specify *which* client this is for.\n * If it were for Brightwater, Tallapoosa, or Morrow & Pike,…","d",64.5],[35,"ugly-10","quote","8149.25","NOT IN VAULT, ask the service director","Working:\n1. **Check SKU**: UPS-1500 is in the [[hardware-price-list]].\n2. **Check Price**: The vault lists the unit price for UPS-1500 as **$329.00**.\n3. **Check Request**: The user asks to use \"last year's price of $299\".\n4. **Verify Price in Vault**: The vault does not contain historical prices or \"last year's prices\". It only contains the current stocked price list.\n5. **Rule Application**: The SOP [[quote-a-hardware-line]] states: \"Find the SKU in [[hardware-price-list]]. If it is not there, stop...\". While the SKU is there, the *price* requested is not in the vault. The rule in [[com…","d",68.8],[35,"ugly-11","quote","21867.0","$21,867.00 (Requires Service Director approval)","Working:\n1. **Identify SKU:** 24in screens correspond to SKU `MON-24`.\n2. **Retrieve Prices:** From `hardware-price-list.md`, Unit price = $219.00, Setup fee per unit = $15.00.\n3. **Determine Discount:** Quantity is 100. From `volume-discounts.md`, quantity 25 or more gets a 7% discount on the hardware part only.\n4. **Calculate Hardware Part:**\n * Base Hardware Cost: 100 units * $219.00 = $21,900.00\n * Discount Amount: $21,900.00 * 0.07 = $1,533.00\n * Discounted Hardware Cost: $21,900.00 - $1,533.00 = $20,367.00\n5. **Calculate Setup Part:**\n * Setup Cost: 100 units * $…","r",41.6],[35,"ugly-12","quote","5094.0","$5,094.00","To provide the quote, I will calculate the cost for each line item separately based on the hardware price list and volume discount rules.\n\n**Line Item 1: 6 x Wi-Fi 6E Access Points (AP-6E)**\n1. **Find SKU:** AP-6E is in the price list.\n2. **Hardware Part:** 6 units x $389.00 = $2,334.00.\n3. **Discount:** Quantity is 6 (range 1-9), so discount is 0%.\n * Discounted Hardware: $2,334.00.\n4. **Setup Part:** 6 units x $60.00 = $360.00.\n5. **Line Total:** $2,334.00 + $360.00 = **$2,694.00**.\n\n**Line Item 2: 2 x 24-port PoE Switches (SW-24P)**\n1. **Find SKU:** SW-24P is in the price list.\n2…","r",41.4],[35,"ugly-13","unknown","\"NOT IN VAULT\"","$22,425.12 (requires service director approval)","\"10 to 24\" bracket? No, 24 is in the \"10 to 24\" bracket. 25 or more is 7%. So 24 monitors gets 4%.\n * Let's re-read the discount table carefully:\n * 1 to 9: none\n * 10 to 24: 4%\n * 25 or more: 7%\n * So, 12 Laptops (4%), 12 Docks (4%), 24 Monitors (4%).\n\n**5. Calculate Discounted Hardware Totals:**\n* **Laptops:**\n * Hardware: 12 * $1,149.00 = $13,788.00\n * Discount (4%): $13,788.00 * 0.04 = $551.52\n * Discounted Hardware: $13,788.00 - $551.52 = $13,236.48\n* **Docks:**\n * Hardware: 12 * $219.00 = $2,628.00\n * Discount (4%): $2,628…","w",91.5],[35,"ugly-14","quote","13446.0","$13,446.00 (requires service director approval)","Working:\n1. **SKU**: LT-16 (business laptop 16in).\n2. **Unit Price**: $1,399.00.\n3. **Setup Fee**: $95.00 per unit.\n4. **Quantity**: 9.\n5. **Hardware Part**: 9 * $1,399.00 = $12,591.00.\n6. **Discount**: Quantity is 9. According to [[volume-discounts]], 1 to 9 units receive **none** (0%).\n7. **Discounted Hardware**: $12,591.00.\n8. **Setup Part**: 9 * $95.00 = $855.00.\n9. **Line Total**: $12,591.00 + $855.00 = $13,446.00.\n10. **Approval Check**: The total is over $10,000. According to [[company.md]] and [[sops/quote-a-hardware-line]], quotes over $10,000 require the service director's a…","r",89.0],[35,"ugly-15","quote","17244.72","$17,244.72","To determine the total for 18 small desktops, I will follow the SOP in `sops/quote-a-hardware-line.md` using the data from `hardware-price-list.md` and `volume-discounts.md`.\n\n1. **Identify SKU and Pricing**:\n * Item: Small desktop (SKU: `DT-MINI`)\n * Unit Price: $899.00\n * Setup Fee per unit: $95.00\n * Quantity: 18\n\n2. **Calculate Hardware Part**:\n * $899.00 \\times 18 = \\$16,182.00$\n\n3. **Apply Volume Discount**:\n * Quantity is 18, which falls in the \"10 to 24\" range.\n * Discount: 4%\n * Discount Amount: $\\$16,182.00 \\times 0.04 = \\$647.28$\n * Di…","r",80.8],[35,"ugly-16","quote","44642.8","NOT IN VAULT, ask the service director","-list.md`)\n* **Discount:** The SOP references `[[volume-discounts]]` for step 3. However, the note `volume-discounts.md` is **not present** in the provided vault notes.\n * *Constraint Check:* The system prompt states: \"If the notes do not answer the question, the answer is NOT IN VAULT plus who to ask. Never guess.\"\n * Since the discount percentage is required to calculate the \"discounted hardware part\" (Step 3 of the SOP) and the specific discount table is missing from the vault, I cannot calculate the final line total accurately.\n\n**2. Determine Who to Ask**\n* According to `com…","d",86.1],[35,"ugly-17","quote","1047.0","3 x UPS-1500 (battery backup 1500VA) at $329.00 each plus $20.00 setup each. Total: $1,047.00.","Working:\n1. **Identify Item**: The request is for 3 UPS units. Looking at `hardware-price-list.md`, the SKU for \"battery backup 1500VA\" is **UPS-1500**.\n2. **Check Stock/Price**:\n * Unit Price: $329.00\n * Setup Fee: $20.00 per unit\n3. **Calculate Hardware Cost**:\n * Quantity: 3\n * Hardware Total: 3 * $329.00 = $987.00\n4. **Apply Discount**:\n * According to `volume-discounts.md`, quantities 1 to 9 have **no discount**.\n * Discounted Hardware: $987.00\n5. **Calculate Setup Cost**:\n * Setup fees are never discounted.\n * Setup Total: 3 * $20.00 = $60.00…","r",82.5],[35,"ugly-18","quote","4496.0","$4,496.00 (requires service director approval due to security hardware)","To quote this line, I will calculate the cost for each item based on the hardware price list and apply the volume discount rules.\n\n**1. Identify Items and Quantities:**\n* **FW-SMB** (small-business firewall): 1 unit\n* **SW-24P** (24-port PoE switch): 1 unit\n* **AP-6E** (Wi-Fi 6E access point): 4 units\n\n**2. Determine Discount:**\nThe total quantity of hardware units is $1 + 1 + 4 = 6$ units.\nAccording to `volume-discounts.md`:\n* 1 to 9 units: **none** (0% discount)\n\n**3. Calculate Costs per Item:**\n\n* **FW-SMB:**\n * Hardware: $1 \\times \\$1,250.00 = \\$1,250.00$\n * Setup: $1 \\…","r",82.0],[35,"ugly-19","quote","4504.8","$4,504.80","Working:\n1. **Identify SKU and Price:** MON-24 (monitor 24in) is in the hardware price list.\n * Unit price: $219.00\n * Setup fee per unit: $15.00\n2. **Determine Quantity:** 20 units.\n3. **Calculate Hardware Part:** 20 * $219.00 = $4,380.00.\n4. **Apply Volume Discount:**\n * Quantity is 20, which falls in the \"10 to 24\" range.\n * Discount is 4%.\n * Discount amount: $4,380.00 * 0.04 = $175.20.\n * Discounted Hardware Part: $4,380.00 - $175.20 = $4,204.80.\n5. **Calculate Setup Part:**\n * Setup fees are never discounted.\n * 20 * $15.00 = $300.00.\n6. **Ca…","r",92.2],[35,"ugly-20","quote","11980.4","NOT IN VAULT, ask the service director","ulate Setup Part**: 10 x $95.00 = $950.00 (never discounted).\n7. **Line Total**: $11,030.40 + $950.00 = $11,980.40.\n8. **Approval Check**: The line total is over $10,000. According to `policies/approvals.md`, the service director must approve.\n9. **Nonprofit Question**: The vault does not specify a nonprofit discount. I must state this is not in the vault and identify who to ask. The general rule in `company.md` says \"if the answer is not in this vault, say so and name who to ask.\" It doesn't explicitly name a person for *pricing exceptions* other than the service director for special order…","d",95.2],[36,"ugly-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",40.5],[36,"ugly-02","quote","7018.56","$7,661.79","Quote action: 27 x MON-27 at $289.00 = $7,803.00, less 7% = $7,256.79, plus setup 27 x $15.00 = $405.00; line total $7,661.79.\nANSWER: $7,661.79","w",27.4],[36,"ugly-03","quote","21570.6","$21,570.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60.\nANSWER: $21,570.60","r",28.4],[36,"ugly-04","quote","10356.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","w",28.4],[36,"ugly-05","quote","3445.0","$3,445.00","etup fees are never discounted.\n* AP-6E Setup: 5 units * $60.00 = $300.00\n* SW-24P Setup: 1 unit * $150.00 = $150.00\n* Total Setup: $300.00 + $150.00 = $450.00\n\n**5. Calculate Line Totals:**\n* AP-6E Total: $1,945.00 (hardware) + $300.00 (setup) = $2,245.00\n* SW-24P Total: $1,050.00 (hardware) + $150.00 (setup) = $1,200.00\n\n**6. Grand Total:**\n$2,245.00 + $1,200.00 = $3,445.00\n\n**7. Check Approval Requirements:**\nThe total is $3,445.00. This is under $10,000.\nDoes it touch security? The items are an Access Point and a Switch. While network infrastructure, the rule says \"anything touch…","r",62.0],[36,"ugly-06","quote","6410.1","$6,410.10","Quote action: 30 x DOCK-C at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $10.00 = $300.00; line total $6,410.10.\nANSWER: $6,410.10","r",10.1],[36,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: LAPTOPS is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","LAPTOPS is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: LAPTOPS is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",52.4],[36,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MACBOOK PRO is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MACBOOK PRO is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MACBOOK PRO is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",101.2],[36,"ugly-09","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",100.6],[36,"ugly-10","quote","8149.25","$8,149.25","Quote action: 25 x UPS-1500 at $329.00 = $8,225.00, less 7% = $7,649.25, plus setup 25 x $20.00 = $500.00; line total $8,149.25.\nANSWER: $8,149.25","r",1.4],[36,"ugly-11","quote","21867.0","$21,867.00","Quote action: 100 x MON-24 at $219.00 = $21,900.00, less 7% = $20,367.00, plus setup 100 x $15.00 = $1,500.00; line total $21,867.00.\nANSWER: $21,867.00","r",1.4],[36,"ugly-12","quote","5094.0","$5,094.00","To provide the quote, I will calculate the cost for each line item separately based on the hardware price list and volume discount rules.\n\n**Line Item 1: 6 x Wi-Fi 6E Access Points (AP-6E)**\n1. **Find SKU:** AP-6E is in the price list.\n2. **Hardware Part:** 6 units x $389.00 = $2,334.00.\n3. **Discount:** Quantity is 6 (range 1-9), so discount is 0%.\n * Discounted Hardware: $2,334.00.\n4. **Setup Part:** 6 units x $60.00 = $360.00.\n5. **Line Total:** $2,334.00 + $360.00 = **$2,694.00**.\n\n**Line Item 2: 2 x 24-port PoE Switches (SW-24P)**\n1. **Find SKU:** SW-24P is in the price list.\n2…","r",119.2],[36,"ugly-13","unknown","\"NOT IN VAULT\"","$22,425.12 (based on 14\" laptops and 24\" monitors; requires Service Director approval)","e: \"12 x MON-27... less 4%\". This implies the discount is applied per line item (SKU) based on the quantity of *that* SKU.\n * **Laptops (LT-14):** Qty 12. Discount tier 10-24 is 4%.\n * Hardware: $1,149.00 * 12 = $13,788.00\n * Discount: 4% of $13,788.00 = $551.52\n * Discounted Hardware: $13,236.48\n * **Docks (DOCK-C):** Qty 12. Discount tier 10-24 is 4%.\n * Hardware: $219.00 * 12 = $2,628.00\n * Discount: 4% of $2,628.00 = $105.12\n * Discounted Hardware: $2,522.88\n * **Monitors (MON-24):** Qty 24 (2 per hire * 12 hires). Discou…","w",141.1],[36,"ugly-14","quote","13446.0","$13,446.00","Quote action: 9 x LT-16 at $1,399.00 = $12,591.00, plus setup 9 x $95.00 = $855.00; line total $13,446.00.\nANSWER: $13,446.00","r",46.4],[36,"ugly-15","quote","17244.72","$17,244.72","Quote action: 18 x DT-MINI at $899.00 = $16,182.00, less 4% = $15,534.72, plus setup 18 x $95.00 = $1,710.00; line total $17,244.72.\nANSWER: $17,244.72","r",24.4],[36,"ugly-16","quote","44642.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","w",22.7],[36,"ugly-17","quote","1047.0","$1,047.00","Quote action: 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00.\nANSWER: $1,047.00","r",22.8],[36,"ugly-18","quote","4496.0","$4,496.00 (requires service director approval due to security hardware)","To quote this line, I will calculate the cost for each item based on the hardware price list and apply the volume discount rules.\n\n**1. Identify Items and Quantities:**\n* **FW-SMB** (small-business firewall): 1 unit\n* **SW-24P** (24-port PoE switch): 1 unit\n* **AP-6E** (Wi-Fi 6E access point): 4 units\n\n**2. Determine Discount:**\nThe total quantity of hardware units is $1 + 1 + 4 = 6$ units.\nAccording to `volume-discounts.md`:\n* 1 to 9 units: **none** (0% discount)\n\n**3. Calculate Costs per Item:**\n\n* **FW-SMB:**\n * Hardware: $1 \\times \\$1,250.00 = \\$1,250.00$\n * Setup: $1 \\…","r",44.6],[36,"ugly-19","quote","4504.8","$4,504.80","Quote action: 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80.\nANSWER: $4,504.80","r",7.6],[36,"ugly-20","quote","11980.4","$11,980.40 (requires service director approval; no nonprofit discount found in vault)","Working:\n1. **Check SKU**: LT-14 is in [[hardware-price-list]].\n * Unit price: $1,149.00\n * Setup fee: $95.00\n2. **Calculate Hardware Part**: 10 units x $1,149.00 = $11,490.00.\n3. **Check Volume Discount**: Quantity is 10. According to [[volume-discounts]], 10 to 24 units get a 4% discount on the hardware part.\n * Discount amount: $11,490.00 x 0.04 = $459.60.\n * Discounted Hardware: $11,490.00 - $459.60 = $11,030.40.\n4. **Check Nonprofit Discount**: The vault notes do not mention any specific discounts for nonprofits. The only discounts listed are volume-based in [[volu…","r",86.4],[37,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",5.6],[37,"quote-02","quote","28760.8","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",5.9],[37,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",5.7],[37,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",0.4],[37,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",0.4],[37,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",0.5],[37,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",0.5],[37,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",0.5],[37,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",0.5],[37,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",0.5],[37,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",0.5],[37,"quote-12","quote","34901.75","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",0.4],[37,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",0.4],[37,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",0.4],[37,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",0.4],[37,"quote-16","quote","11952.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",0.4],[37,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7. \nANSWER: 15 minutes, 24/7.","r",1.1],[37,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question is about labor rates for after-hours work. The note \"labor-rates.md\" states that after-hours, weekends, and holidays are billed at **$225 per hour**, with a 2-hour minimum.\n\nANSWER: $225 per hour.","r",1.6],[37,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",1.8],[37,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",1.3],[37,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",1.0],[37,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",1.2],[37,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","Working: The question is about the time frame for disabling an account after a leaver request. The relevant SOP is in [[sops/user-offboarding.md]], which states that the account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",1.6],[37,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",1.8],[37,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",1.8],[37,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy states that any change to a client firewall needs a change ticket first, approved by the service desk lead. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","r",1.9],[37,"triage-01","triage","\"service_desk\"","service_desk","Working: The email describes a printer issue, which is a device problem. According to the SOP, emails about broken or not working devices go to the service_desk queue.\n\nANSWER: service_desk","r",1.8],[37,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",1.8],[37,"triage-03","triage","\"security\"","security","The email reports a suspicious link and password entry, which is a security concern.\n\nANSWER: security","r",1.3],[37,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",1.0],[37,"triage-05","triage","\"billing\"","billing","The email asks about an invoice, which falls under the \"billing\" queue.\n\nANSWER: billing","r",0.8],[37,"triage-06","triage","\"service_desk\"","service_desk","The email mentions a device (laptop) experiencing an issue (Outlook won't open). \n\nANSWER: service_desk","r",0.9],[37,"triage-07","triage","\"onboarding\"","onboarding","Working: The email announces a leaver, so it should go to the onboarding queue. \nANSWER: onboarding","r",1.0],[37,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other.\"\n\nANSWER: other","r",1.2],[37,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-34 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.9],[37,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",1.1],[37,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",1.3],[37,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",1.6],[37,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: IPAD is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","IPAD is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: IPAD is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",1.2],[37,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",1.1],[38,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",174.7],[38,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",175.5],[38,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",5.9],[38,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",5.9],[38,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",1.6],[38,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",4.6],[38,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",4.8],[38,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",2.2],[38,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",3.6],[38,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",3.1],[38,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",1.9],[38,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",2.1],[38,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",1.6],[38,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",2.4],[38,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",2.5],[38,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",1.8],[38,"lookup-01","lookup","[\"15 minutes\"]","15 minutes.","The policy states that a whole office down is a P1 incident, requiring a first response within 15 minutes (24/7). \n\nANSWER: 15 minutes.","r",3.3],[38,"lookup-02","lookup","[\"$225\"]","$225 per hour.","The after‑hours rate is **$225 per hour** (with a 2‑hour minimum). \nANSWER: $225 per hour.","r",3.3],[38,"lookup-03","lookup","[\"$165\"]","$165 per hour.","The business‑hours project rate is **$165 per hour**. \nANSWER: $165 per hour.","r",2.8],[38,"lookup-04","lookup","[\"30 days\"]","30 days","Backups are kept for 30 days. \nANSWER: 30 days","r",2.6],[38,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday from 2 am to 5 am**. \nANSWER: Sunday 2 am to 5 am.","r",2.8],[38,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note to verify identity.","Verify the user’s identity by calling them back on the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note to verify identity.","r",3.2],[38,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","The account must be disabled **within 1 hour** of the leaver request. \nANSWER: Within 1 hour.","r",3.5],[38,"lookup-08","lookup","[\"service director\"]","Service director.","The service director approves any quote that exceeds $10,000. \nANSWER: Service director.","r",3.4],[38,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The onboarding runbook states that a new starter requires at least **3 business days** notice from the client. \n\nANSWER: 3 business days.","r",3.5],[38,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by Brightwater Dental’s practice owner (which must then be approved by the service desk lead).","ANSWER: A change ticket signed by Brightwater Dental’s practice owner (which must then be approved by the service desk lead).","r",4.0],[38,"triage-01","triage","\"service_desk\"","service_desk","ANSWER: service_desk","r",4.3],[38,"triage-02","triage","\"quote\"","quote","ANSWER: quote","r",3.5],[38,"triage-03","triage","\"security\"","security","ANSWER: security","r",3.1],[38,"triage-04","triage","\"onboarding\"","onboarding","ANSWER: onboarding","r",3.1],[38,"triage-05","triage","\"billing\"","billing","ANSWER: billing","r",2.9],[38,"triage-06","triage","\"service_desk\"","service_desk","ANSWER: service_desk","r",3.0],[38,"triage-07","triage","\"onboarding\"","onboarding","ANSWER: onboarding","r",2.4],[38,"triage-08","triage","\"other\"","other","The email should be routed to the **other** queue. \nANSWER: other","r",2.6],[38,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",3.1],[38,"unknown-02","unknown","\"NOT IN VAULT\"","Not in vault – ask the Service desk lead.","The vault does not contain any information about Linux desktop support. \n**ANSWER:** Not in vault – ask the Service desk lead.","r",4.7],[38,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT – please ask the Service Director.","ANSWER: NOT IN VAULT – please ask the Service Director.","r",5.2],[38,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT – ask the office manager.","ANSWER: NOT IN VAULT – ask the office manager.","r",7.8],[38,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: IPAD is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","IPAD is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: IPAD is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",2.4],[38,"unknown-06","unknown","\"NOT IN VAULT\"","The same response times apply to clients outside Georgia: P1 15 min, P2 1 hr, P3 4 hrs, P4 next business day.","The response times for all managed clients are the same regardless of location: \n- **P1** – 15 minutes (24/7) \n- **P2** – 1 business hour \n- **P3** – 4 business hours \n- **P4** – next business day \n\n(See policies/response‑times.md) \nANSWER: The same response times apply to clients outside Georgia: P1 15 min, P2 1 hr, P3 4 hrs, P4 next business day.","w",177.2],[39,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",0.6],[39,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",0.4],[39,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.3],[39,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",0.5],[39,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",0.5],[39,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",0.5],[39,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",0.5],[39,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",0.5],[39,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",0.5],[39,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",0.5],[39,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",0.5],[39,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",0.4],[39,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",0.4],[39,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",0.4],[39,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",0.4],[39,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",0.4],[39,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7. \nANSWER: 15 minutes, 24/7.","r",1.1],[39,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question is about labor rates for after-hours work. The note \"labor-rates.md\" states that after-hours, weekends, and holidays are billed at **$225 per hour**, with a 2-hour minimum.\n\nANSWER: $225 per hour.","r",1.6],[39,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",1.8],[39,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",1.3],[39,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",1.0],[39,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",1.2],[39,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","Working: The question is about the time frame for disabling an account after a leaver request. The relevant SOP is in [[sops/user-offboarding.md]], which states that the account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",1.6],[39,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",1.8],[39,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",1.8],[39,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy states that any change to a client firewall needs a change ticket first, approved by the service desk lead. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","r",1.9],[39,"triage-01","triage","\"service_desk\"","service_desk","Working: The email describes a printer jamming and showing an error, which is a device issue. According to the SOP, emails about broken or not working devices go to the service_desk queue.\n\nANSWER: service_desk","r",1.9],[39,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",1.8],[39,"triage-03","triage","\"security\"","security","The email reports a suspicious link and password entry, which is a security concern.\n\nANSWER: security","r",1.4],[39,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",1.0],[39,"triage-05","triage","\"billing\"","billing","The email asks about an invoice, which falls under the \"billing\" queue.\n\nANSWER: billing","r",0.8],[39,"triage-06","triage","\"service_desk\"","service_desk","The email mentions a device (laptop) experiencing an issue (Outlook won't open). \n\nANSWER: service_desk","r",0.9],[39,"triage-07","triage","\"onboarding\"","onboarding","Working: The email announces a leaver, so it should go to the onboarding queue. \nANSWER: onboarding","r",1.0],[39,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other.\"\n\nANSWER: other","r",1.2],[39,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-34 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.9],[39,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",1.1],[39,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",1.1],[39,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",1.4],[39,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.9],[39,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",1.0],[40,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",0.5],[40,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",0.3],[40,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.2],[40,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",0.5],[40,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",0.5],[40,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",0.5],[40,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",0.5],[40,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",0.5],[40,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",0.5],[40,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",0.5],[40,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",0.5],[40,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",0.4],[40,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",0.4],[40,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",0.4],[40,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",0.4],[40,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",0.4],[40,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7. \nANSWER: 15 minutes, 24/7.","r",1.1],[40,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question is about labor rates for after-hours work. The note \"labor-rates.md\" states that after-hours, weekends, and holidays are billed at **$225 per hour**, with a 2-hour minimum.\n\nANSWER: $225 per hour.","r",1.6],[40,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",1.8],[40,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",1.3],[40,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",1.0],[40,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",1.1],[40,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","Working: The question is about the time frame for disabling an account after a leaver request. The relevant SOP is in [[sops/user-offboarding.md]], which states that the account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",1.4],[40,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",1.6],[40,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",1.6],[40,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy states that any change to a client firewall needs a change ticket first, approved by the service desk lead. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for approval after obtaining the ticket.","r",1.7],[40,"triage-01","triage","\"service_desk\"","service_desk","Working: The email describes a printer jamming and showing an error, which is a device issue. According to the SOP, emails about broken or not working devices go to the service_desk queue.\n\nANSWER: service_desk","r",1.7],[40,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",1.8],[40,"triage-03","triage","\"security\"","security","The email reports a suspicious link and password entry, which is a security concern.\n\nANSWER: security","r",1.4],[40,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",1.0],[40,"triage-05","triage","\"billing\"","billing","The email asks about an invoice, which falls under the \"billing\" queue.\n\nANSWER: billing","r",0.8],[40,"triage-06","triage","\"service_desk\"","service_desk","The email mentions a device (laptop) experiencing an issue (Outlook won't open). \n\nANSWER: service_desk","r",0.9],[40,"triage-07","triage","\"onboarding\"","onboarding","Working: The email announces a leaver, so it should go to the onboarding queue. \nANSWER: onboarding","r",1.0],[40,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other.\"\n\nANSWER: other","r",1.2],[40,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-34 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.9],[40,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",1.0],[40,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",0.9],[40,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",1.3],[40,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",1.0],[40,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",1.0],[41,"ugly-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",0.2],[41,"ugly-02","quote","7018.56","$7,018.56","Quote action: 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56.\nANSWER: $7,018.56","r",0.4],[41,"ugly-03","quote","21570.6","$21,570.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60.\nANSWER: $21,570.60","r",0.5],[41,"ugly-04","quote","10356.48","$10,356.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48.\nANSWER: $10,356.48","r",0.5],[41,"ugly-05","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $3,445.00 (2 lines)","r",0.6],[41,"ugly-06","quote","6410.1","$6,410.10","Quote action: 30 x DOCK-C at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $10.00 = $300.00; line total $6,410.10.\nANSWER: $6,410.10","r",0.6],[41,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.5],[41,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","no stocked item on the price list matches the request: special or custom order, not priced here.\nANSWER: NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.3],[41,"ugly-09","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.3],[41,"ugly-10","quote","8149.25","$8,149.25","Quote action: 25 x UPS-1500 at $329.00 = $8,225.00, less 7% = $7,649.25, plus setup 25 x $20.00 = $500.00; line total $8,149.25.\nANSWER: $8,149.25","r",0.4],[41,"ugly-11","quote","21867.0","$21,867.00","Quote action: 100 x MON-24 at $219.00 = $21,900.00, less 7% = $20,367.00, plus setup 100 x $15.00 = $1,500.00; line total $21,867.00.\nANSWER: $21,867.00","r",0.5],[41,"ugly-12","quote","5094.0","$5,094.00 (2 lines)","Quote action:\n- 6 x AP-6E at $389.00 = $2,334.00, plus setup 6 x $60.00 = $360.00; line total $2,694.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $5,094.00 (2 lines)","r",0.6],[41,"ugly-13","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.1],[41,"ugly-14","quote","13446.0","$13,446.00","Quote action: 9 x LT-16 at $1,399.00 = $12,591.00, plus setup 9 x $95.00 = $855.00; line total $13,446.00.\nANSWER: $13,446.00","r",1.1],[41,"ugly-15","quote","17244.72","$17,244.72","Quote action: 18 x DT-MINI at $899.00 = $16,182.00, less 4% = $15,534.72, plus setup 18 x $95.00 = $1,710.00; line total $17,244.72.\nANSWER: $17,244.72","r",0.9],[41,"ugly-16","quote","44642.8","$93,085.60 (2 lines)","Quote action:\n- 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80\n- 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80\nANSWER: $93,085.60 (2 lines)","w",0.6],[41,"ugly-17","quote","1047.0","$1,047.00","Quote action: 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00.\nANSWER: $1,047.00","r",0.6],[41,"ugly-18","quote","4496.0","$4,496.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\nANSWER: $4,496.00 (3 lines)","r",0.8],[41,"ugly-19","quote","4504.8","$4,504.80","Quote action: 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80.\nANSWER: $4,504.80","r",0.7],[41,"ugly-20","quote","11980.4","$11,980.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40.\nANSWER: $11,980.40","r",0.7],[42,"ugly-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",0.6],[42,"ugly-02","quote","7018.56","$7,018.56","Quote action: 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56.\nANSWER: $7,018.56","r",0.2],[42,"ugly-03","quote","21570.6","$21,570.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60.\nANSWER: $21,570.60","r",0.4],[42,"ugly-04","quote","10356.48","$10,356.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48.\nANSWER: $10,356.48","r",0.5],[42,"ugly-05","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $3,445.00 (2 lines)","r",0.6],[42,"ugly-06","quote","6410.1","$6,410.10","Quote action: 30 x DOCK-C at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $10.00 = $300.00; line total $6,410.10.\nANSWER: $6,410.10","r",0.5],[42,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.5],[42,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","no stocked item on the price list matches the request: special or custom order, not priced here.\nANSWER: NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.3],[42,"ugly-09","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.3],[42,"ugly-10","quote","8149.25","$8,149.25","Quote action: 25 x UPS-1500 at $329.00 = $8,225.00, less 7% = $7,649.25, plus setup 25 x $20.00 = $500.00; line total $8,149.25.\nANSWER: $8,149.25","r",0.4],[42,"ugly-11","quote","21867.0","$21,867.00","Quote action: 100 x MON-24 at $219.00 = $21,900.00, less 7% = $20,367.00, plus setup 100 x $15.00 = $1,500.00; line total $21,867.00.\nANSWER: $21,867.00","r",0.5],[42,"ugly-12","quote","5094.0","$5,094.00 (2 lines)","Quote action:\n- 6 x AP-6E at $389.00 = $2,334.00, plus setup 6 x $60.00 = $360.00; line total $2,694.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $5,094.00 (2 lines)","r",0.6],[42,"ugly-13","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[42,"ugly-14","quote","13446.0","$13,446.00","Quote action: 9 x LT-16 at $1,399.00 = $12,591.00, plus setup 9 x $95.00 = $855.00; line total $13,446.00.\nANSWER: $13,446.00","r",1.0],[42,"ugly-15","quote","17244.72","$17,244.72","Quote action: 18 x DT-MINI at $899.00 = $16,182.00, less 4% = $15,534.72, plus setup 18 x $95.00 = $1,710.00; line total $17,244.72.\nANSWER: $17,244.72","r",0.9],[42,"ugly-16","quote","44642.8","NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","The same item appears on several lines and the quantities do not add up to a number in the request.\nANSWER: NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","d",0.6],[42,"ugly-17","quote","1047.0","$1,047.00","Quote action: 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00.\nANSWER: $1,047.00","r",0.6],[42,"ugly-18","quote","4496.0","$4,496.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\nANSWER: $4,496.00 (3 lines)","r",0.8],[42,"ugly-19","quote","4504.8","$4,504.80","Quote action: 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80.\nANSWER: $4,504.80","r",0.7],[42,"ugly-20","quote","11980.4","$11,980.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40.\nANSWER: $11,980.40","r",0.7],[43,"ugly-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",1.0],[43,"ugly-02","quote","7018.56","$7,018.56","Quote action: 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56.\nANSWER: $7,018.56","r",0.9],[43,"ugly-03","quote","21570.6","$21,570.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60.\nANSWER: $21,570.60","r",1.2],[43,"ugly-04","quote","10356.48","$10,356.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48.\nANSWER: $10,356.48","r",0.8],[43,"ugly-05","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $3,445.00 (2 lines)","r",1.7],[43,"ugly-06","quote","6410.1","$6,410.10","Quote action: 30 x DOCK-C at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $10.00 = $300.00; line total $6,410.10.\nANSWER: $6,410.10","r",0.8],[43,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.3],[43,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","no stocked item on the price list matches the request: special or custom order, not priced here.\nANSWER: NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.8],[43,"ugly-09","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.8],[43,"ugly-10","quote","8149.25","$8,149.25","Quote action: 25 x UPS-1500 at $329.00 = $8,225.00, less 7% = $7,649.25, plus setup 25 x $20.00 = $500.00; line total $8,149.25.\nANSWER: $8,149.25","r",1.1],[43,"ugly-11","quote","21867.0","$21,867.00","Quote action: 100 x MON-24 at $219.00 = $21,900.00, less 7% = $20,367.00, plus setup 100 x $15.00 = $1,500.00; line total $21,867.00.\nANSWER: $21,867.00","r",0.9],[43,"ugly-12","quote","5094.0","$5,094.00 (2 lines)","Quote action:\n- 6 x AP-6E at $389.00 = $2,334.00, plus setup 6 x $60.00 = $360.00; line total $2,694.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $5,094.00 (2 lines)","r",1.7],[43,"ugly-13","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.6],[43,"ugly-14","quote","13446.0","$13,446.00","Quote action: 9 x LT-16 at $1,399.00 = $12,591.00, plus setup 9 x $95.00 = $855.00; line total $13,446.00.\nANSWER: $13,446.00","r",0.9],[43,"ugly-15","quote","17244.72","$17,244.72","Quote action: 18 x DT-MINI at $899.00 = $16,182.00, less 4% = $15,534.72, plus setup 18 x $95.00 = $1,710.00; line total $17,244.72.\nANSWER: $17,244.72","r",1.0],[43,"ugly-16","quote","44642.8","NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","The same item appears on several lines and the quantities do not add up to a number in the request.\nANSWER: NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","d",1.6],[43,"ugly-17","quote","1047.0","$1,047.00","Quote action: 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00.\nANSWER: $1,047.00","r",0.9],[43,"ugly-18","quote","4496.0","$4,496.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\nANSWER: $4,496.00 (3 lines)","r",2.4],[43,"ugly-19","quote","4504.8","$4,504.80","Quote action: 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80.\nANSWER: $4,504.80","r",1.1],[43,"ugly-20","quote","11980.4","$11,980.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40.\nANSWER: $11,980.40","r",1.2],[44,"ugly2-01","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",193.7],[44,"ugly2-02","quote","7192.0","$7,192.00 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 8 x AP-6E at $389.00 = $3,112.00, plus setup 8 x $60.00 = $480.00; line total $3,592.00\nANSWER: $7,192.00 (2 lines)","r",195.2],[44,"ugly2-03","quote","8063.1","$8,063.10","Quote action: 30 x MON-27 at $289.00 = $8,670.00, less 7% = $8,063.10, no setup; line total $8,063.10.\nANSWER: $8,063.10","r",2.2],[44,"ugly2-04","quote","2094.0","$2,094.00","Quote action: 6 x UPS-1500 at $329.00 = $1,974.00, plus setup 6 x $20.00 = $120.00; line total $2,094.00.\nANSWER: $2,094.00","r",2.3],[44,"ugly2-05","quote","2132.0","$2,132.00 (2 lines)","Quote action:\n- 4 x MON-27 at $289.00 = $1,156.00, plus setup 4 x $15.00 = $60.00; line total $1,216.00\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\nANSWER: $2,132.00 (2 lines)","r",8.8],[44,"ugly2-06","quote","13178.44","$13,178.44","Quote action: 11 x LT-14 at $1,149.00 = $12,639.00, less 4% = $12,133.44, plus setup 11 x $95.00 = $1,045.00; line total $13,178.44.\nANSWER: $13,178.44","r",8.5],[44,"ugly2-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32IN 4K MONITOR is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","32IN 4K MONITOR is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: 32IN 4K MONITOR is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",4.7],[44,"ugly2-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",4.0],[44,"ugly2-09","quote","10183.5","$10,183.50","Quote action: 50 x DOCK-C at $219.00 = $10,950.00, less 7% = $10,183.50, no setup; line total $10,183.50.\nANSWER: $10,183.50","r",1.4],[44,"ugly2-10","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",2.4],[44,"ugly2-11","quote","36297.82","$36,297.82","Quote action: 26 x LT-16 at $1,399.00 = $36,374.00, less 7% = $33,827.82, plus setup 26 x $95.00 = $2,470.00; line total $36,297.82.\nANSWER: $36,297.82","r",2.4],[44,"ugly2-12","quote","5466.75","$5,466.75","Quote action: 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75.\nANSWER: $5,466.75","r",1.4],[44,"ugly2-13","quote","3143.0","$3,143.00","Quote action: 7 x AP-6E at $389.00 = $2,723.00, plus setup 7 x $60.00 = $420.00; line total $3,143.00.\nANSWER: $3,143.00","r",3.4],[44,"ugly2-14","quote","14082.8","$14,082.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $14,082.80 (2 lines)","r",5.5],[44,"ugly2-15","quote","3000.0","$3,000.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00.\nANSWER: $3,000.00","r",4.6],[45,"ugly2-01","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.3],[45,"ugly2-02","quote","7192.0","$7,192.00 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 8 x AP-6E at $389.00 = $3,112.00, plus setup 8 x $60.00 = $480.00; line total $3,592.00\nANSWER: $7,192.00 (2 lines)","r",0.6],[45,"ugly2-03","quote","8063.1","$8,063.10","Quote action: 30 x MON-27 at $289.00 = $8,670.00, less 7% = $8,063.10, no setup; line total $8,063.10.\nANSWER: $8,063.10","r",0.2],[45,"ugly2-04","quote","2094.0","$2,094.00","Quote action: 6 x UPS-1500 at $329.00 = $1,974.00, plus setup 6 x $20.00 = $120.00; line total $2,094.00.\nANSWER: $2,094.00","r",0.6],[45,"ugly2-05","quote","2132.0","$2,132.00 (2 lines)","Quote action:\n- 4 x MON-27 at $289.00 = $1,156.00, plus setup 4 x $15.00 = $60.00; line total $1,216.00\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\nANSWER: $2,132.00 (2 lines)","r",0.7],[45,"ugly2-06","quote","13178.44","$13,178.44","Quote action: 11 x LT-14 at $1,149.00 = $12,639.00, less 4% = $12,133.44, plus setup 11 x $95.00 = $1,045.00; line total $13,178.44.\nANSWER: $13,178.44","r",0.6],[45,"ugly2-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",0.6],[45,"ugly2-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.4],[45,"ugly2-09","quote","10183.5","$10,183.50","Quote action: 50 x DOCK-C at $219.00 = $10,950.00, less 7% = $10,183.50, no setup; line total $10,183.50.\nANSWER: $10,183.50","r",0.3],[45,"ugly2-10","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",0.5],[45,"ugly2-11","quote","36297.82","$36,297.82","Quote action: 26 x LT-16 at $1,399.00 = $36,374.00, less 7% = $33,827.82, plus setup 26 x $95.00 = $2,470.00; line total $36,297.82.\nANSWER: $36,297.82","r",0.6],[45,"ugly2-12","quote","5466.75","$5,466.75","Quote action: 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75.\nANSWER: $5,466.75","r",0.6],[45,"ugly2-13","quote","3143.0","$3,143.00","Quote action: 7 x AP-6E at $389.00 = $2,723.00, plus setup 7 x $60.00 = $420.00; line total $3,143.00.\nANSWER: $3,143.00","r",0.5],[45,"ugly2-14","quote","14082.8","$14,082.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $14,082.80 (2 lines)","r",0.6],[45,"ugly2-15","quote","3000.0","$3,000.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00.\nANSWER: $3,000.00","r",0.6],[46,"ugly2-01","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.5],[46,"ugly2-02","quote","7192.0","$7,192.00 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 8 x AP-6E at $389.00 = $3,112.00, plus setup 8 x $60.00 = $480.00; line total $3,592.00\nANSWER: $7,192.00 (2 lines)","r",0.3],[46,"ugly2-03","quote","8063.1","$8,063.10","Quote action: 30 x MON-27 at $289.00 = $8,670.00, less 7% = $8,063.10, no setup; line total $8,063.10.\nANSWER: $8,063.10","r",0.6],[46,"ugly2-04","quote","2094.0","$2,094.00","Quote action: 6 x UPS-1500 at $329.00 = $1,974.00, plus setup 6 x $20.00 = $120.00; line total $2,094.00.\nANSWER: $2,094.00","r",0.4],[46,"ugly2-05","quote","2132.0","$2,132.00 (2 lines)","Quote action:\n- 4 x MON-27 at $289.00 = $1,156.00, plus setup 4 x $15.00 = $60.00; line total $1,216.00\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\nANSWER: $2,132.00 (2 lines)","r",0.6],[46,"ugly2-06","quote","13178.44","$13,178.44","Quote action: 11 x LT-14 at $1,149.00 = $12,639.00, less 4% = $12,133.44, plus setup 11 x $95.00 = $1,045.00; line total $13,178.44.\nANSWER: $13,178.44","r",0.6],[46,"ugly2-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",0.6],[46,"ugly2-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.4],[46,"ugly2-09","quote","10183.5","$10,183.50","Quote action: 50 x DOCK-C at $219.00 = $10,950.00, less 7% = $10,183.50, no setup; line total $10,183.50.\nANSWER: $10,183.50","r",0.3],[46,"ugly2-10","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",0.4],[46,"ugly2-11","quote","36297.82","$36,297.82","Quote action: 26 x LT-16 at $1,399.00 = $36,374.00, less 7% = $33,827.82, plus setup 26 x $95.00 = $2,470.00; line total $36,297.82.\nANSWER: $36,297.82","r",0.6],[46,"ugly2-12","quote","5466.75","$5,466.75","Quote action: 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75.\nANSWER: $5,466.75","r",0.6],[46,"ugly2-13","quote","3143.0","$3,143.00","Quote action: 7 x AP-6E at $389.00 = $2,723.00, plus setup 7 x $60.00 = $420.00; line total $3,143.00.\nANSWER: $3,143.00","r",0.5],[46,"ugly2-14","quote","14082.8","$14,082.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $14,082.80 (2 lines)","r",0.6],[46,"ugly2-15","quote","3000.0","$3,000.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00.\nANSWER: $3,000.00","r",0.6],[47,"ugly2-01","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.8],[47,"ugly2-02","quote","7192.0","$7,192.00 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 8 x AP-6E at $389.00 = $3,112.00, plus setup 8 x $60.00 = $480.00; line total $3,592.00\nANSWER: $7,192.00 (2 lines)","r",1.7],[47,"ugly2-03","quote","8063.1","$8,063.10","Quote action: 30 x MON-27 at $289.00 = $8,670.00, less 7% = $8,063.10, no setup; line total $8,063.10.\nANSWER: $8,063.10","r",0.9],[47,"ugly2-04","quote","2094.0","$2,094.00","Quote action: 6 x UPS-1500 at $329.00 = $1,974.00, plus setup 6 x $20.00 = $120.00; line total $2,094.00.\nANSWER: $2,094.00","r",0.9],[47,"ugly2-05","quote","2132.0","$2,132.00 (2 lines)","Quote action:\n- 4 x MON-27 at $289.00 = $1,156.00, plus setup 4 x $15.00 = $60.00; line total $1,216.00\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\nANSWER: $2,132.00 (2 lines)","r",1.6],[47,"ugly2-06","quote","13178.44","$13,178.44","Quote action: 11 x LT-14 at $1,149.00 = $12,639.00, less 4% = $12,133.44, plus setup 11 x $95.00 = $1,045.00; line total $13,178.44.\nANSWER: $13,178.44","r",1.1],[47,"ugly2-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",0.8],[47,"ugly2-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",0.8],[47,"ugly2-09","quote","10183.5","$10,183.50","Quote action: 50 x DOCK-C at $219.00 = $10,950.00, less 7% = $10,183.50, no setup; line total $10,183.50.\nANSWER: $10,183.50","r",0.8],[47,"ugly2-10","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[47,"ugly2-11","quote","36297.82","$36,297.82","Quote action: 26 x LT-16 at $1,399.00 = $36,374.00, less 7% = $33,827.82, plus setup 26 x $95.00 = $2,470.00; line total $36,297.82.\nANSWER: $36,297.82","r",1.0],[47,"ugly2-12","quote","5466.75","$5,466.75","Quote action: 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75.\nANSWER: $5,466.75","r",0.9],[47,"ugly2-13","quote","3143.0","$3,143.00","Quote action: 7 x AP-6E at $389.00 = $2,723.00, plus setup 7 x $60.00 = $420.00; line total $3,143.00.\nANSWER: $3,143.00","r",0.8],[47,"ugly2-14","quote","14082.8","$14,082.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $14,082.80 (2 lines)","r",1.8],[47,"ugly2-15","quote","3000.0","$3,000.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00.\nANSWER: $3,000.00","r",0.9],[48,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",2.4],[48,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",1.0],[48,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.8],[48,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",0.8],[48,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",0.9],[48,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",1.1],[48,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",1.0],[48,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",0.9],[48,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",1.2],[48,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",0.8],[48,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",0.8],[48,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",1.0],[48,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",0.8],[48,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",1.0],[48,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",1.0],[48,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",0.8],[48,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7.\n\nANSWER: 15 minutes, 24/7.","r",6.5],[48,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question is about after-hours work rates, which is covered in [[labor-rates.md]]. \nANSWER: $225 per hour.","r",3.3],[48,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",2.0],[48,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",1.7],[48,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",3.0],[48,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",4.1],[48,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","Working: The question is about the time frame for disabling an account after a leaver request. The relevant SOP is in [[sops/user-offboarding.md]], which states that the account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",5.1],[48,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",4.1],[48,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",5.0],[48,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for approval once the ticket is received.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy in [[policies/approvals.md]] also states that any change to a client firewall needs a change ticket first, approved by the service desk lead. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for approval once the ticket is received.","r",5.1],[48,"triage-01","triage","\"service_desk\"","service_desk","The email describes a printer issue, which is a device problem. \n\nANSWER: service_desk","r",2.6],[48,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",3.4],[48,"triage-03","triage","\"security\"","security","The email reports a suspicious link and password entry, which is a security concern.\n\nANSWER: security","r",1.9],[48,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",1.6],[48,"triage-05","triage","\"billing\"","billing","The email asks about an invoice and a payment. \nANSWER: billing","r",1.6],[48,"triage-06","triage","\"service_desk\"","service_desk","Working: The email mentions a device (laptop) not working (Outlook won't open). According to the SOP, this should be routed to the service_desk queue.\n\nANSWER: service_desk","r",4.2],[48,"triage-07","triage","\"onboarding\"","onboarding","Working: The email announces a leaver, so it should go to the onboarding queue. \nANSWER: onboarding","r",2.1],[48,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other\" as it's about a request or question.\n\nANSWER: other","r",3.1],[48,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-34 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-34 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.8],[48,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",5.3],[48,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",6.5],[48,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",5.4],[48,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.3],[48,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",2.2],[49,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",0.7],[49,"quote-02","quote","2691.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",0.4],[49,"quote-03","quote","1821.6","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",0.9],[49,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",0.8],[49,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",0.8],[49,"quote-06","quote","1610.4","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",0.8],[49,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",0.8],[49,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",0.8],[49,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",0.8],[49,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",0.8],[49,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",0.8],[49,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",0.8],[49,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",0.8],[49,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",0.8],[49,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",0.8],[49,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",0.8],[49,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",1.1],[49,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",1.1],[49,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",1.2],[49,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The vault notes state that the deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",1.2],[49,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",1.3],[49,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","The customer can return stock items within 30 days, provided they are unused and in original packaging. This policy is covered in the [[policies/returns.md]] note.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",1.7],[49,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",1.7],[49,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",1.6],[49,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",1.6],[49,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",2.4],[49,"triage-01","triage","\"quote\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","w",1.0],[49,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order (PO-48213) and where it is. According to the routing rules, this should be directed to the \"order_status\" queue.\n\nANSWER: order_status","r",2.0],[49,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",2.0],[49,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",1.2],[49,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",1.0],[49,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",1.1],[49,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",1.1],[49,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the routing rules, this should be directed to the cert_request queue.\n\nANSWER: cert_request","r",1.1],[49,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.4],[49,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask office manager.","The vault notes do not mention anything about warranties on painted finishes. Ask the office manager. \n\nANSWER: NOT IN VAULT, ask office manager.","r",1.6],[49,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not provide information about shipping to Toronto or shipping costs. Ask the plant manager for details on shipping options and costs. \n\nANSWER: NOT IN VAULT, ask plant manager.","r",1.8],[49,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask plant manager.","The vault notes do not mention anything about the plant's operating days. Ask the plant manager. \nANSWER: NOT IN VAULT; ask plant manager.","r",1.8],[49,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",0.9],[49,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that free delivery is within 50 miles from Marietta. For distances beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",1.3],[50,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",97.2],[50,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",95.2],[50,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",3.5],[50,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",4.4],[50,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",5.2],[50,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",4.2],[50,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",4.8],[50,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",4.6],[50,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",6.7],[50,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",9.2],[50,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",6.1],[50,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",7.5],[50,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",7.7],[50,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",4.7],[50,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",5.4],[50,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",7.9],[50,"lookup-01","lookup","[\"20 business days\"]","20 business days.","Lead time for a painted order is 20 business days. \nANSWER: 20 business days.","r",7.1],[50,"lookup-02","lookup","[\"10 business days\"]","10 business days","The lead time for unfinished doors is 10 business days. \nANSWER: 10 business days","r",2.7],[50,"lookup-03","lookup","[\"$250\"]","$250 before tax","The minimum order is $250 before tax. \nANSWER: $250 before tax","r",2.8],[50,"lookup-04","lookup","[\"50%\"]","50% deposit.","Deposit on custom orders is 50% at order, balance before shipping. \nANSWER: 50% deposit.","r",2.8],[50,"lookup-05","lookup","[\"plant manager\"]","the plant manager.","The policy note “Price exceptions and rush orders” states that a price exception is approved by the plant manager. \nANSWER: the plant manager.","r",3.4],[50,"lookup-06","lookup","[\"30 days\"]","Yes – stock items can be returned within 30 days, provided they are unused and in their original packaging. (See the **Returns** policy note.)","","r",3.5],[50,"lookup-07","lookup","[\"25%\"]","25 % of the order total, subject to plant manager approval.","The rush fee is 25 % of the order total, subject to plant manager approval. \nANSWER: 25 % of the order total, subject to plant manager approval.","r",5.8],[50,"lookup-08","lookup","[\"50 miles\"]","50 miles","The vault states that free delivery is available within 50 miles of Marietta. \n\nANSWER: 50 miles","r",5.5],[50,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, cherry","The company stocks only the four species listed in the surcharges table: poplar, maple, white oak, and cherry. \nANSWER: poplar, maple, white oak, cherry","r",3.0],[50,"lookup-10","lookup","[\"20 business days\"]","20 business days.","Lead time = longest finish in order → painted = 20 business days. \nANSWER: 20 business days.","r",3.5],[50,"triage-01","triage","\"quote\"","quote","The email should be routed to the **quote** queue. \nANSWER: quote","r",4.0],[50,"triage-02","triage","\"order_status\"","order_status","The email should be routed to the **order_status** queue. \nANSWER: order_status","r",3.5],[50,"triage-03","triage","\"complaint\"","complaint","ANSWER: complaint","r",2.8],[50,"triage-04","triage","\"cert_request\"","cert_request","The email should be routed to the **cert_request** queue. \n\nANSWER: cert_request","r",2.8],[50,"triage-05","triage","\"other\"","other","The email is a job‑related inquiry, not a price request, order status, complaint, or certification request. \n**Route to the “other” queue.** \n\nANSWER: other","r",3.3],[50,"triage-06","triage","\"complaint\"","complaint","ANSWER: complaint","r",3.2],[50,"triage-07","triage","\"order_status\"","order_status","ANSWER: order_status","r",2.7],[50,"triage-08","triage","\"cert_request\"","cert_request","The email requests an FSC certificate, which is a compliance document. \nAccording to the routing SOP, this belongs in the **cert_request** queue. \n\nANSWER: cert_request","r",3.0],[50,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",3.5],[50,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT – ask the office manager.","ANSWER: NOT IN VAULT – ask the office manager.","r",5.3],[50,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT – ask the office manager.","The vault does not contain any shipping policy or cost information for Toronto. \nANSWER: NOT IN VAULT – ask the office manager.","r",4.0],[50,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT – ask the plant manager.","The vault notes do not contain information about the plant’s operating hours. \nANSWER: NOT IN VAULT – ask the plant manager.","r",7.9],[50,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",5.1],[50,"unknown-06","unknown","\"NOT IN VAULT\"","Answer:** NOT IN VAULT. Ask the office manager.","The vault does not contain a price for delivery beyond 50 miles. \n**Answer:** NOT IN VAULT. Ask the office manager.","r",188.7],[51,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",0.3],[51,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",0.9],[51,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",0.6],[51,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",0.8],[51,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",0.8],[51,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",0.8],[51,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",0.8],[51,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",0.8],[51,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",0.8],[51,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",0.8],[51,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",0.8],[51,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",0.8],[51,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",0.8],[51,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",0.8],[51,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",0.8],[51,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",0.8],[51,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",1.0],[51,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",1.0],[51,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",1.1],[51,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on a custom order is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",1.2],[51,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",1.3],[51,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","The customer can return stock items within 30 days, provided they are unused and in original packaging. This policy is covered in the [[policies/returns.md]] note.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",1.7],[51,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",1.7],[51,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",1.6],[51,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",1.6],[51,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",2.1],[51,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",2.1],[51,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order (PO-48213) and where it is. According to the routing rules, this should be directed to the \"order_status\" queue.\n\nANSWER: order_status","r",1.9],[51,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",1.3],[51,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",1.1],[51,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",0.9],[51,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",1.0],[51,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",1.1],[51,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",1.0],[51,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.1],[51,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask office manager.","The vault notes do not mention anything about warranties on painted finishes. Ask the office manager. \n\nANSWER: NOT IN VAULT, ask office manager.","r",1.4],[51,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or associated costs. Ask the plant manager for details. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.5],[51,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention anything about the plant's operating hours or days. Ask the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.7],[51,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",0.8],[51,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that free delivery is within 50 miles from Marietta. For distances beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",1.4],[52,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",0.6],[52,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",0.8],[52,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",0.3],[52,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",0.8],[52,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",0.8],[52,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",0.8],[52,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",0.8],[52,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",0.8],[52,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",0.8],[52,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",0.8],[52,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",0.8],[52,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",0.8],[52,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",0.8],[52,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",0.8],[52,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",0.8],[52,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",0.8],[52,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",1.0],[52,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",1.0],[52,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",1.1],[52,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on a custom order is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",1.1],[52,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",1.0],[52,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days if they are unused and in original packaging.","The customer can return stock items within 30 days, provided they are unused and in original packaging. This policy is covered in the [[policies/returns.md]] note.\n\nANSWER: Yes, stock items can be returned within 30 days if they are unused and in original packaging.","r",1.4],[52,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",1.5],[52,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",1.6],[52,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The vault notes mention that we stock four species: poplar, maple, white oak, and cherry. Walnut, hickory, and anything else is considered custom. \n\nANSWER: poplar, maple, white oak, and cherry.","r",1.6],[52,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",1.9],[52,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",1.8],[52,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order (PO-48213) and where it is. According to the routing rules, this should be directed to the order_status queue.\n\nANSWER: order_status","r",1.6],[52,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",1.1],[52,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",1.1],[52,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",0.9],[52,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",1.0],[52,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",1.1],[52,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",1.1],[52,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.1],[52,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT; ask the office manager.","r",1.2],[52,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or shipping costs. Ask the plant manager for details. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.3],[52,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention anything about the plant's operating hours or days. Ask the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",1.5],[52,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",0.8],[52,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that free delivery is within 50 miles from Marietta. For distances beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",1.2],[53,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",3.4],[53,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",1.7],[53,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",1.7],[53,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",1.9],[53,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",1.8],[53,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",1.8],[53,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",1.6],[53,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",1.6],[53,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",1.6],[53,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",1.7],[53,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",1.5],[53,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",1.7],[53,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",1.6],[53,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",1.5],[53,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",1.7],[53,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",1.7],[53,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",5.2],[53,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",2.1],[53,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",2.9],[53,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",3.9],[53,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",4.6],[53,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days.","The customer can return stock items within 30 days, as stated in the returns policy. \n\nANSWER: Yes, stock items can be returned within 30 days.","r",5.2],[53,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",3.7],[53,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",2.2],[53,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The wood species we stock are poplar, maple, white oak, and cherry. \n\nANSWER: poplar, maple, white oak, and cherry.","r",5.9],[53,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",9.6],[53,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",5.1],[53,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \n\nANSWER: order_status","r",1.5],[53,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",1.8],[53,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",1.2],[53,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",2.0],[53,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",2.2],[53,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",2.0],[53,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",2.1],[53,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",6.9],[53,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT; ask the office manager.","r",3.9],[53,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or shipping costs. Ask the plant manager for details. \nANSWER: NOT IN VAULT, ask plant manager.","r",3.1],[53,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention anything about the plant's operating hours or days. Ask the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",3.6],[53,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",1.6],[53,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles of Marietta. For distances beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",3.3],[54,"gen-001","quote","7390.0","$7,390.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 5 x MON-24 at $219.00 = $1,095.00, plus setup 5 x $15.00 = $75.00; line total $1,170.00\nANSWER: $7,390.00 (2 lines)","r",5.5],[54,"gen-002","quote","14818.4","$14,818.40 (2 lines)","Quote action:\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $14,818.40 (2 lines)","r",1.8],[54,"gen-003","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[54,"gen-004","quote","6194.0","$6,194.00 (2 lines)","Quote action:\n- 1 x AP-6E at $389.00 = $389.00, plus setup 1 x $60.00 = $60.00; line total $449.00\n- 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00\nANSWER: $6,194.00 (2 lines)","r",2.0],[54,"gen-005","quote","1447.0","$1,447.00 (3 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x MON-24 at $219.00 = $219.00, plus setup 1 x $15.00 = $15.00; line total $234.00\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $1,447.00 (3 lines)","r",2.4],[54,"gen-006","quote","5320.88","$5,320.88 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, no setup; line total $2,798.00\n- 12 x MON-24 at $219.00 = $2,628.00, less 4% = $2,522.88, no setup; line total $2,522.88\nANSWER: $5,320.88 (2 lines)","r",2.0],[54,"gen-007","quote","1323.0","$1,323.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,323.00 (2 lines)","r",1.7],[54,"gen-008","quote","1370.0","$1,370.00 (2 lines)","Quote action:\n- 3 x MON-27 at $289.00 = $867.00, plus setup 3 x $15.00 = $45.00; line total $912.00\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\nANSWER: $1,370.00 (2 lines)","r",1.6],[54,"gen-009","quote","3038.0","$3,038.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $3,038.00 (2 lines)","r",1.8],[54,"gen-010","quote","1949.0","$1,949.00 (2 lines)","Quote action:\n- 1 x AP-6E at $389.00 = $389.00, plus setup 1 x $60.00 = $60.00; line total $449.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $1,949.00 (2 lines)","r",1.6],[54,"gen-011","quote","1228.0","$1,228.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,228.00 (2 lines)","r",1.7],[54,"gen-012","quote","14380.4","$14,380.40","Quote action: 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40.\nANSWER: $14,380.40","r",1.2],[54,"gen-013","quote","3350.0","$3,350.00 (2 lines)","Quote action:\n- 2 x SW-24P at $1,050.00 = $2,100.00, no setup; line total $2,100.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, no setup; line total $1,250.00\nANSWER: $3,350.00 (2 lines)","r",1.8],[54,"gen-014","quote","2245.0","$2,245.00","Quote action: 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00.\nANSWER: $2,245.00","r",1.0],[54,"gen-015","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-016","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-017","quote","548.0","$548.00 (2 lines)","Quote action:\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $548.00 (2 lines)","r",1.8],[54,"gen-018","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.2],[54,"gen-019","quote","12064.25","$12,064.25 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\nANSWER: $12,064.25 (2 lines)","r",2.1],[54,"gen-020","quote","1837.0","$1,837.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, no setup; line total $1,399.00\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $1,837.00 (2 lines)","r",1.8],[54,"gen-021","quote","4047.0","$4,047.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 3 x AP-6E at $389.00 = $1,167.00, plus setup 3 x $60.00 = $180.00; line total $1,347.00\nANSWER: $4,047.00 (3 lines)","r",2.5],[54,"gen-022","quote","28465.6","$28,465.60 (2 lines)","Quote action:\n- 20 x LT-14 at $1,149.00 = $22,980.00, less 4% = $22,060.80, plus setup 20 x $95.00 = $1,900.00; line total $23,960.80\n- 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80\nANSWER: $28,465.60 (2 lines)","r",1.9],[54,"gen-023","quote","13132.8","$13,132.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, no setup; line total $11,030.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $13,132.80 (2 lines)","r",2.1],[54,"gen-024","quote","7196.0","$7,196.00 (3 lines)","Quote action:\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\nANSWER: $7,196.00 (3 lines)","r",2.5],[54,"gen-025","quote","1808.0","$1,808.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $1,808.00 (2 lines)","r",1.7],[54,"gen-026","quote","17958.48","$17,958.48 (2 lines)","Quote action:\n- 12 x LT-16 at $1,399.00 = $16,788.00, less 4% = $16,116.48, plus setup 12 x $95.00 = $1,140.00; line total $17,256.48\n- 3 x MON-24 at $219.00 = $657.00, plus setup 3 x $15.00 = $45.00; line total $702.00\nANSWER: $17,958.48 (2 lines)","r",1.9],[54,"gen-027","quote","907.0","$907.00 (2 lines)","Quote action:\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\n- 1 x AP-6E at $389.00 = $389.00, plus setup 1 x $60.00 = $60.00; line total $449.00\nANSWER: $907.00 (2 lines)","r",1.6],[54,"gen-028","unknown","\"NOT IN VAULT\"","$1,808.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $1,808.00 (2 lines)","w",2.0],[54,"gen-029","quote","3447.0","$3,447.00","Quote action: 3 x LT-14 at $1,149.00 = $3,447.00, no setup; line total $3,447.00.\nANSWER: $3,447.00","r",1.1],[54,"gen-030","quote","9672.4","$9,672.40 (2 lines)","Quote action:\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $10.00 = $100.00; line total $2,202.40\n- 5 x LT-16 at $1,399.00 = $6,995.00, plus setup 5 x $95.00 = $475.00; line total $7,470.00\nANSWER: $9,672.40 (2 lines)","r",1.8],[54,"gen-031","quote","2300.0","$2,300.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, no setup; line total $1,250.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $2,300.00 (2 lines)","r",2.1],[54,"gen-032","quote","6716.8","$6,716.80","Quote action: 20 x UPS-1500 at $329.00 = $6,580.00, less 4% = $6,316.80, plus setup 20 x $20.00 = $400.00; line total $6,716.80.\nANSWER: $6,716.80","r",1.3],[54,"gen-033","quote","2877.0","$2,877.00 (2 lines)","Quote action:\n- 1 x AP-6E at $389.00 = $389.00, no setup; line total $389.00\n- 2 x LT-14 at $1,149.00 = $2,298.00, plus setup 2 x $95.00 = $190.00; line total $2,488.00\nANSWER: $2,877.00 (2 lines)","r",1.8],[54,"gen-034","quote","2642.88","$2,642.88","Quote action: 12 x DOCK-C at $219.00 = $2,628.00, less 4% = $2,522.88, plus setup 12 x $10.00 = $120.00; line total $2,642.88.\nANSWER: $2,642.88","r",1.0],[54,"gen-035","quote","1808.0","$1,808.00 (2 lines)","Quote action:\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $1,808.00 (2 lines)","r",2.1],[54,"gen-036","quote","4970.0","$4,970.00","Quote action: 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00.\nANSWER: $4,970.00","r",0.9],[54,"gen-037","quote","2800.4","$2,800.40 (2 lines)","Quote action:\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $2,800.40 (2 lines)","r",1.9],[54,"gen-038","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",1.2],[54,"gen-039","quote","2334.0","$2,334.00","Quote action: 6 x AP-6E at $389.00 = $2,334.00, no setup; line total $2,334.00.\nANSWER: $2,334.00","r",1.1],[54,"gen-040","quote","1006.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",1.9],[54,"gen-041","quote","6688.0","$6,688.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x MON-24 at $219.00 = $438.00, plus setup 2 x $15.00 = $30.00; line total $468.00\nANSWER: $6,688.00 (2 lines)","r",1.7],[54,"gen-042","quote","13685.76","$13,685.76 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, no setup; line total $3,329.28\nANSWER: $13,685.76 (2 lines)","r",1.9],[54,"gen-043","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[54,"gen-044","quote","807.0","$807.00 (2 lines)","Quote action:\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $807.00 (2 lines)","r",1.7],[54,"gen-045","quote","13536.4","$13,536.40 (2 lines)","Quote action:\n- 4 x AP-6E at $389.00 = $1,556.00, no setup; line total $1,556.00\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\nANSWER: $13,536.40 (2 lines)","r",1.9],[54,"gen-046","quote","1663.0","$1,663.00 (2 lines)","Quote action:\n- 6 x MON-24 at $219.00 = $1,314.00, no setup; line total $1,314.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,663.00 (2 lines)","r",1.8],[54,"gen-047","quote","1213.0","$1,213.00 (2 lines)","Quote action:\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\nANSWER: $1,213.00 (2 lines)","r",1.6],[54,"gen-048","quote","6220.0","$6,220.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00.\nANSWER: $6,220.00","r",1.0],[54,"gen-049","quote","1343.0","$1,343.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,343.00 (2 lines)","r",1.7],[54,"gen-050","quote","2202.4","$2,202.40","Quote action: 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $10.00 = $100.00; line total $2,202.40.\nANSWER: $2,202.40","r",1.0],[54,"gen-051","quote","1167.0","$1,167.00","Quote action: 3 x AP-6E at $389.00 = $1,167.00, no setup; line total $1,167.00.\nANSWER: $1,167.00","r",1.0],[54,"gen-052","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[54,"gen-053","quote","468.0","$468.00","Quote action: 2 x MON-24 at $219.00 = $438.00, plus setup 2 x $15.00 = $30.00; line total $468.00.\nANSWER: $468.00","r",1.0],[54,"gen-054","quote","4596.0","$4,596.00","Quote action: 4 x LT-14 at $1,149.00 = $4,596.00, no setup; line total $4,596.00.\nANSWER: $4,596.00","r",1.0],[54,"gen-055","quote","1723.0","$1,723.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,723.00 (2 lines)","r",1.6],[54,"gen-056","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.2],[54,"gen-057","quote","12064.25","$12,064.25 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\nANSWER: $12,064.25 (2 lines)","r",1.8],[54,"gen-058","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[54,"gen-059","quote","657.0","$657.00","Quote action: 3 x DOCK-C at $219.00 = $657.00, no setup; line total $657.00.\nANSWER: $657.00","r",0.9],[54,"gen-060","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-061","quote","1596.0","$1,596.00 (2 lines)","Quote action:\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\nANSWER: $1,596.00 (2 lines)","r",1.8],[54,"gen-062","quote","5596.0","$5,596.00","Quote action: 4 x LT-16 at $1,399.00 = $5,596.00, no setup; line total $5,596.00.\nANSWER: $5,596.00","r",1.0],[54,"gen-063","quote","1404.0","$1,404.00","Quote action: 6 x MON-24 at $219.00 = $1,314.00, plus setup 6 x $15.00 = $90.00; line total $1,404.00.\nANSWER: $1,404.00","r",1.0],[54,"gen-064","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-065","quote","1223.0","$1,223.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,223.00 (2 lines)","r",1.6],[54,"gen-066","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.0],[54,"gen-067","quote","29838.5","$29,838.50 (3 lines)","Quote action:\n- 25 x DT-MINI at $899.00 = $22,475.00, less 7% = $20,901.75, plus setup 25 x $95.00 = $2,375.00; line total $23,276.75\n- 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75\n- 5 x DOCK-C at $219.00 = $1,095.00, no setup; line total $1,095.00\nANSWER: $29,838.50 (3 lines)","r",2.5],[54,"gen-068","quote","1798.0","$1,798.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x MON-27 at $289.00 = $289.00, plus setup 1 x $15.00 = $15.00; line total $304.00\nANSWER: $1,798.00 (2 lines)","r",1.9],[54,"gen-069","quote","5758.4","$5,758.40 (2 lines)","Quote action:\n- 10 x UPS-1500 at $329.00 = $3,290.00, less 4% = $3,158.40, plus setup 10 x $20.00 = $200.00; line total $3,358.40\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $5,758.40 (2 lines)","r",1.9],[54,"gen-070","quote","2236.0","$2,236.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, no setup; line total $1,798.00\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $2,236.00 (2 lines)","r",1.6],[54,"gen-071","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-32 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",2.5],[54,"gen-072","quote","21349.2","$21,349.20 (2 lines)","Quote action:\n- 15 x LT-14 at $1,149.00 = $17,235.00, less 4% = $16,545.60, plus setup 15 x $95.00 = $1,425.00; line total $17,970.60\n- 15 x MON-24 at $219.00 = $3,285.00, less 4% = $3,153.60, plus setup 15 x $15.00 = $225.00; line total $3,378.60\nANSWER: $21,349.20 (2 lines)","r",2.0],[54,"gen-073","quote","837.0","$837.00 (2 lines)","Quote action:\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $837.00 (2 lines)","r",1.8],[54,"gen-074","quote","1343.0","$1,343.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,343.00 (2 lines)","r",1.7],[54,"gen-075","quote","16780.4","$16,780.40 (2 lines)","Quote action:\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $16,780.40 (2 lines)","r",1.9],[54,"gen-076","quote","1556.0","$1,556.00","Quote action: 4 x AP-6E at $389.00 = $1,556.00, no setup; line total $1,556.00.\nANSWER: $1,556.00","r",1.1],[54,"gen-077","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.0],[54,"gen-078","unknown","\"NOT IN VAULT\"","$9,688.00 (3 lines)","Quote action:\n- 5 x LT-16 at $1,399.00 = $6,995.00, plus setup 5 x $95.00 = $475.00; line total $7,470.00\n- 5 x MON-27 at $289.00 = $1,445.00, plus setup 5 x $15.00 = $75.00; line total $1,520.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $9,688.00 (3 lines)","w",2.6],[54,"gen-079","quote","14376.48","$14,376.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48.\nANSWER: $14,376.48","r",1.0],[54,"gen-080","quote","6719.25","$6,719.25","Quote action: 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, no setup; line total $6,719.25.\nANSWER: $6,719.25","r",1.2],[54,"gen-081","unknown","\"NOT IN VAULT\"","$1,572.00 (3 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,572.00 (3 lines)","w",2.4],[54,"gen-082","quote","3598.0","$3,598.00 (3 lines)","Quote action:\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $3,598.00 (3 lines)","r",2.5],[54,"gen-083","quote","6995.0","$6,995.00","Quote action: 5 x LT-16 at $1,399.00 = $6,995.00, no setup; line total $6,995.00.\nANSWER: $6,995.00","r",1.0],[54,"gen-084","quote","4029.0","$4,029.00 (2 lines)","Quote action:\n- 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00\n- 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00\nANSWER: $4,029.00 (2 lines)","r",1.7],[54,"gen-085","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-32 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",2.4],[54,"gen-086","quote","2500.0","$2,500.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, no setup; line total $2,500.00.\nANSWER: $2,500.00","r",0.9],[54,"gen-087","quote","24949.2","$24,949.20 (2 lines)","Quote action:\n- 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60\n- 15 x MON-24 at $219.00 = $3,285.00, less 4% = $3,153.60, plus setup 15 x $15.00 = $225.00; line total $3,378.60\nANSWER: $24,949.20 (2 lines)","r",1.8],[54,"gen-088","quote","14376.48","$14,376.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48.\nANSWER: $14,376.48","r",1.0],[54,"gen-089","quote","1228.0","$1,228.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,228.00 (2 lines)","r",1.7],[54,"gen-090","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-091","quote","2694.0","$2,694.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,694.00 (2 lines)","r",1.9],[54,"gen-092","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",1.1],[54,"gen-093","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-094","quote","2697.0","$2,697.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, no setup; line total $2,697.00.\nANSWER: $2,697.00","r",0.9],[54,"gen-095","quote","14984.48","$14,984.48 (2 lines)","Quote action:\n- 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $14,984.48 (2 lines)","r",1.7],[54,"gen-096","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.0],[54,"gen-097","quote","14564.25","$14,564.25 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 5 x LT-16 at $1,399.00 = $6,995.00, plus setup 5 x $95.00 = $475.00; line total $7,470.00\nANSWER: $14,564.25 (2 lines)","r",2.1],[54,"gen-098","quote","1118.0","$1,118.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $1,118.00 (2 lines)","r",1.6],[54,"gen-099","quote","778.0","$778.00","Quote action: 2 x AP-6E at $389.00 = $778.00, no setup; line total $778.00.\nANSWER: $778.00","r",1.0],[54,"gen-100","quote","21349.2","$21,349.20 (2 lines)","Quote action:\n- 15 x LT-14 at $1,149.00 = $17,235.00, less 4% = $16,545.60, plus setup 15 x $95.00 = $1,425.00; line total $17,970.60\n- 15 x MON-24 at $219.00 = $3,285.00, less 4% = $3,153.60, plus setup 15 x $15.00 = $225.00; line total $3,378.60\nANSWER: $21,349.20 (2 lines)","r",2.0],[54,"gen-101","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[54,"gen-102","quote","8208.0","$8,208.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\nANSWER: $8,208.00 (2 lines)","r",1.6],[54,"gen-103","quote","2774.4","$2,774.40","Quote action: 10 x MON-27 at $289.00 = $2,890.00, less 4% = $2,774.40, no setup; line total $2,774.40.\nANSWER: $2,774.40","r",1.3],[54,"gen-104","quote","1849.0","$1,849.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,849.00 (2 lines)","r",1.7],[54,"gen-105","quote","5682.0","$5,682.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 3 x LT-16 at $1,399.00 = $4,197.00, plus setup 3 x $95.00 = $285.00; line total $4,482.00\nANSWER: $5,682.00 (2 lines)","r",1.7],[54,"gen-106","quote","3540.88","$3,540.88 (2 lines)","Quote action:\n- 12 x DOCK-C at $219.00 = $2,628.00, less 4% = $2,522.88, plus setup 12 x $10.00 = $120.00; line total $2,642.88\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\nANSWER: $3,540.88 (2 lines)","r",1.7],[54,"gen-107","quote","6140.0","$6,140.00 (2 lines)","Quote action:\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\n- 5 x MON-24 at $219.00 = $1,095.00, plus setup 5 x $15.00 = $75.00; line total $1,170.00\nANSWER: $6,140.00 (2 lines)","r",1.6],[54,"gen-108","quote","13480.4","$13,480.40 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $13,480.40 (2 lines)","r",1.7],[54,"gen-109","quote","6323.0","$6,323.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00\n- 2 x MON-27 at $289.00 = $578.00, no setup; line total $578.00\nANSWER: $6,323.00 (2 lines)","r",2.1],[54,"gen-110","quote","11832.8","$11,832.80 (2 lines)","Quote action:\n- 10 x DT-MINI at $899.00 = $8,990.00, less 4% = $8,630.40, plus setup 10 x $95.00 = $950.00; line total $9,580.40\n- 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $15.00 = $150.00; line total $2,252.40\nANSWER: $11,832.80 (2 lines)","r",1.9],[54,"gen-111","quote","4488.0","$4,488.00 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $4,488.00 (2 lines)","r",1.8],[54,"gen-112","quote","2996.0","$2,996.00 (2 lines)","Quote action:\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,996.00 (2 lines)","r",1.9],[54,"gen-113","quote","8868.0","$8,868.00 (2 lines)","Quote action:\n- 6 x LT-14 at $1,149.00 = $6,894.00, plus setup 6 x $95.00 = $570.00; line total $7,464.00\n- 6 x MON-24 at $219.00 = $1,314.00, plus setup 6 x $15.00 = $90.00; line total $1,404.00\nANSWER: $8,868.00 (2 lines)","r",1.8],[54,"gen-114","quote","1188.0","$1,188.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x MON-27 at $289.00 = $289.00, no setup; line total $289.00\nANSWER: $1,188.00 (2 lines)","r",1.6],[54,"gen-115","quote","1958.0","$1,958.00 (2 lines)","Quote action:\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $1,958.00 (2 lines)","r",1.9],[54,"gen-116","quote","5745.0","$5,745.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00.\nANSWER: $5,745.00","r",1.1],[54,"gen-117","quote","608.0","$608.00","Quote action: 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00.\nANSWER: $608.00","r",1.4],[54,"gen-118","quote","1228.0","$1,228.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,228.00 (2 lines)","r",1.9],[54,"gen-119","quote","2547.0","$2,547.00 (2 lines)","Quote action:\n- 3 x AP-6E at $389.00 = $1,167.00, plus setup 3 x $60.00 = $180.00; line total $1,347.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,547.00 (2 lines)","r",1.9],[54,"gen-120","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-121","quote","5091.75","$5,091.75","Quote action: 25 x DOCK-C at $219.00 = $5,475.00, less 7% = $5,091.75, no setup; line total $5,091.75.\nANSWER: $5,091.75","r",1.1],[54,"gen-122","quote","2436.0","$2,436.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 4 x MON-24 at $219.00 = $876.00, plus setup 4 x $15.00 = $60.00; line total $936.00\nANSWER: $2,436.00 (2 lines)","r",1.8],[54,"gen-123","quote","16116.48","$16,116.48","Quote action: 12 x LT-16 at $1,399.00 = $16,788.00, less 4% = $16,116.48, no setup; line total $16,116.48.\nANSWER: $16,116.48","r",1.2],[54,"gen-124","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-125","quote","3698.0","$3,698.00 (2 lines)","Quote action:\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $3,698.00 (2 lines)","r",1.9],[54,"gen-126","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.2],[54,"gen-127","quote","1343.0","$1,343.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,343.00 (2 lines)","r",1.9],[54,"gen-128","quote","1095.0","$1,095.00","Quote action: 5 x DOCK-C at $219.00 = $1,095.00, no setup; line total $1,095.00.\nANSWER: $1,095.00","r",0.9],[54,"gen-129","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.9],[54,"gen-130","quote","11030.4","$11,030.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, no setup; line total $11,030.40.\nANSWER: $11,030.40","r",1.3],[54,"gen-131","quote","2456.0","$2,456.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\n- 2 x MON-24 at $219.00 = $438.00, plus setup 2 x $15.00 = $30.00; line total $468.00\nANSWER: $2,456.00 (2 lines)","r",1.6],[54,"gen-132","quote","6798.0","$6,798.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x MON-27 at $289.00 = $578.00, no setup; line total $578.00\nANSWER: $6,798.00 (2 lines)","r",1.8],[54,"gen-133","quote","11715.48","$11,715.48 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $11,715.48 (2 lines)","r",1.9],[54,"gen-134","quote","3598.0","$3,598.00 (3 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $3,598.00 (3 lines)","r",2.5],[54,"gen-135","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-136","quote","2142.0","$2,142.00 (2 lines)","Quote action:\n- 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00\n- 5 x MON-24 at $219.00 = $1,095.00, no setup; line total $1,095.00\nANSWER: $2,142.00 (2 lines)","r",2.0],[54,"gen-137","quote","28365.6","$28,365.60 (2 lines)","Quote action:\n- 20 x LT-14 at $1,149.00 = $22,980.00, less 4% = $22,060.80, plus setup 20 x $95.00 = $1,900.00; line total $23,960.80\n- 20 x DOCK-C at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $10.00 = $200.00; line total $4,404.80\nANSWER: $28,365.60 (2 lines)","r",1.7],[54,"gen-138","quote","2899.0","$2,899.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x LT-16 at $1,399.00 = $1,399.00, no setup; line total $1,399.00\nANSWER: $2,899.00 (2 lines)","r",1.8],[54,"gen-139","quote","28368.5","$28,368.50 (2 lines)","Quote action:\n- 25 x DT-MINI at $899.00 = $22,475.00, less 7% = $20,901.75, plus setup 25 x $95.00 = $2,375.00; line total $23,276.75\n- 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, no setup; line total $5,091.75\nANSWER: $28,368.50 (2 lines)","r",1.9],[54,"gen-140","quote","8208.0","$8,208.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\nANSWER: $8,208.00 (2 lines)","r",1.8],[54,"gen-141","quote","2774.4","$2,774.40","Quote action: 10 x MON-27 at $289.00 = $2,890.00, less 4% = $2,774.40, no setup; line total $2,774.40.\nANSWER: $2,774.40","r",1.2],[54,"gen-142","quote","1723.0","$1,723.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,723.00 (2 lines)","r",1.8],[54,"gen-143","quote","4500.0","$4,500.00","Quote action: 3 x FW-SMB at $1,250.00 = $3,750.00, plus setup 3 x $250.00 = $750.00; line total $4,500.00.\nANSWER: $4,500.00","r",0.9],[54,"gen-144","quote","1050.0","$1,050.00","Quote action: 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00.\nANSWER: $1,050.00","r",1.0],[54,"gen-145","quote","1166.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",1.8],[54,"gen-146","quote","2245.0","$2,245.00","Quote action: 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00.\nANSWER: $2,245.00","r",1.0],[54,"gen-147","quote","2596.0","$2,596.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $2,596.00 (2 lines)","r",1.6],[54,"gen-148","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-149","quote","2517.0","$2,517.00 (2 lines)","Quote action:\n- 2 x LT-14 at $1,149.00 = $2,298.00, no setup; line total $2,298.00\n- 1 x MON-24 at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $2,517.00 (2 lines)","r",1.7],[54,"gen-150","quote","15005.76","$15,005.76 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, plus setup 12 x $15.00 = $180.00; line total $3,509.28\nANSWER: $15,005.76 (2 lines)","r",1.9],[54,"gen-151","quote","7908.0","$7,908.00 (2 lines)","Quote action:\n- 5 x LT-16 at $1,399.00 = $6,995.00, plus setup 5 x $95.00 = $475.00; line total $7,470.00\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $7,908.00 (2 lines)","r",1.8],[54,"gen-152","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[54,"gen-153","quote","3029.0","$3,029.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $3,029.00 (3 lines)","r",2.6],[54,"gen-154","quote","12842.25","$12,842.25 (2 lines)","Quote action:\n- 25 x AP-6E at $389.00 = $9,725.00, less 7% = $9,044.25, plus setup 25 x $60.00 = $1,500.00; line total $10,544.25\n- 2 x LT-14 at $1,149.00 = $2,298.00, no setup; line total $2,298.00\nANSWER: $12,842.25 (2 lines)","r",1.9],[54,"gen-155","quote","1599.0","$1,599.00 (2 lines)","Quote action:\n- 3 x MON-27 at $289.00 = $867.00, plus setup 3 x $15.00 = $45.00; line total $912.00\n- 3 x DOCK-C at $219.00 = $657.00, plus setup 3 x $10.00 = $30.00; line total $687.00\nANSWER: $1,599.00 (2 lines)","r",1.6],[54,"gen-156","quote","10732.8","$10,732.80 (2 lines)","Quote action:\n- 10 x DT-MINI at $899.00 = $8,990.00, less 4% = $8,630.40, no setup; line total $8,630.40\n- 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $10,732.80 (2 lines)","r",1.9],[54,"gen-157","quote","5988.0","$5,988.00 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\nANSWER: $5,988.00 (2 lines)","r",1.8],[54,"gen-158","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.1],[54,"gen-159","quote","30295.31","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",2.7],[54,"gen-160","quote","1793.0","$1,793.00 (2 lines)","Quote action:\n- 5 x DOCK-C at $219.00 = $1,095.00, no setup; line total $1,095.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $1,793.00 (2 lines)","r",1.9],[54,"gen-161","quote","5532.0","$5,532.00 (2 lines)","Quote action:\n- 3 x LT-16 at $1,399.00 = $4,197.00, plus setup 3 x $95.00 = $285.00; line total $4,482.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $5,532.00 (2 lines)","r",1.9],[54,"gen-162","quote","6096.0","$6,096.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 4 x LT-14 at $1,149.00 = $4,596.00, no setup; line total $4,596.00\nANSWER: $6,096.00 (2 lines)","r",1.6],[54,"gen-163","quote","22620.6","$22,620.60 (2 lines)","Quote action:\n- 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $22,620.60 (2 lines)","r",1.9],[54,"gen-164","quote","16480.4","$16,480.40 (2 lines)","Quote action:\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\n- 2 x SW-24P at $1,050.00 = $2,100.00, no setup; line total $2,100.00\nANSWER: $16,480.40 (2 lines)","r",1.8],[54,"gen-165","quote","6183.0","$6,183.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00\n- 2 x MON-24 at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $6,183.00 (2 lines)","r",1.8],[54,"gen-166","quote","13685.76","$13,685.76 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, no setup; line total $3,329.28\nANSWER: $13,685.76 (2 lines)","r",2.1],[54,"gen-167","quote","19722.15","$19,722.15 (2 lines)","Quote action:\n- 25 x DOCK-C at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $10.00 = $250.00; line total $5,341.75\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\nANSWER: $19,722.15 (2 lines)","r",2.0],[54,"gen-168","quote","4396.0","$4,396.00 (2 lines)","Quote action:\n- 4 x UPS-1500 at $329.00 = $1,316.00, plus setup 4 x $20.00 = $80.00; line total $1,396.00\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\nANSWER: $4,396.00 (2 lines)","r",1.8],[54,"gen-169","quote","1368.0","$1,368.00 (2 lines)","Quote action:\n- 1 x LT-14 at $1,149.00 = $1,149.00, no setup; line total $1,149.00\n- 1 x MON-24 at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $1,368.00 (2 lines)","r",1.7],[54,"gen-170","quote","10338.0","$10,338.00 (2 lines)","Quote action:\n- 6 x LT-16 at $1,399.00 = $8,394.00, plus setup 6 x $95.00 = $570.00; line total $8,964.00\n- 6 x DOCK-C at $219.00 = $1,314.00, plus setup 6 x $10.00 = $60.00; line total $1,374.00\nANSWER: $10,338.00 (2 lines)","r",1.8],[54,"gen-171","quote","2376.0","$2,376.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, no setup; line total $1,798.00\n- 2 x MON-27 at $289.00 = $578.00, no setup; line total $578.00\nANSWER: $2,376.00 (2 lines)","r",1.6],[54,"gen-172","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[54,"gen-173","quote","14777.8","$14,777.80 (3 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, no setup; line total $11,030.40\n- 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\n- 5 x UPS-1500 at $329.00 = $1,645.00, no setup; line total $1,645.00\nANSWER: $14,777.80 (3 lines)","r",3.0],[54,"gen-174","quote","7870.4","$7,870.40 (3 lines)","Quote action:\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $10.00 = $100.00; line total $2,202.40\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $7,870.40 (3 lines)","r",2.7],[54,"gen-175","quote","6534.0","$6,534.00 (3 lines)","Quote action:\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 6 x AP-6E at $389.00 = $2,334.00, no setup; line total $2,334.00\nANSWER: $6,534.00 (3 lines)","r",2.5],[54,"gen-176","quote","9617.13","$9,617.13 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 12 x DOCK-C at $219.00 = $2,628.00, less 4% = $2,522.88, no setup; line total $2,522.88\nANSWER: $9,617.13 (2 lines)","r",1.7],[54,"gen-177","quote","26475.7","$26,475.70 (3 lines)","Quote action:\n- 15 x LT-14 at $1,149.00 = $17,235.00, less 4% = $16,545.60, plus setup 15 x $95.00 = $1,425.00; line total $17,970.60\n- 30 x MON-24 at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $15.00 = $450.00; line total $6,560.10\n- 5 x AP-6E at $389.00 = $1,945.00, no setup; line total $1,945.00\nANSWER: $26,475.70 (3 lines)","r",2.6],[54,"gen-178","quote","12473.28","$12,473.28 (2 lines)","Quote action:\n- 6 x LT-16 at $1,399.00 = $8,394.00, plus setup 6 x $95.00 = $570.00; line total $8,964.00\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, plus setup 12 x $15.00 = $180.00; line total $3,509.28\nANSWER: $12,473.28 (2 lines)","r",1.7],[54,"gen-179","quote","21395.04","$21,395.04 (2 lines)","Quote action:\n- 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48\n- 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56\nANSWER: $21,395.04 (2 lines)","r",2.0],[54,"gen-180","quote","6895.0","$6,895.00 (2 lines)","Quote action:\n- 5 x DT-MINI at $899.00 = $4,495.00, no setup; line total $4,495.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $6,895.00 (2 lines)","r",2.1],[54,"gen-181","quote","8816.4","$8,816.40 (2 lines)","Quote action:\n- 3 x LT-16 at $1,399.00 = $4,197.00, plus setup 3 x $95.00 = $285.00; line total $4,482.00\n- 10 x AP-6E at $389.00 = $3,890.00, less 4% = $3,734.40, plus setup 10 x $60.00 = $600.00; line total $4,334.40\nANSWER: $8,816.40 (2 lines)","r",1.7],[54,"gen-182","quote","1614.0","$1,614.00 (2 lines)","Quote action:\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $1,614.00 (2 lines)","r",1.7],[54,"gen-183","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 5 x AP-6E at $389.00 = $1,945.00, no setup; line total $1,945.00\nANSWER: $3,445.00 (2 lines)","r",1.6],[54,"gen-184","quote","5745.0","$5,745.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00.\nANSWER: $5,745.00","r",1.1],[54,"gen-185","quote","14484.48","$14,484.48 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48\nANSWER: $14,484.48 (2 lines)","r",2.0],[54,"gen-186","quote","6524.4","$6,524.40 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 10 x MON-27 at $289.00 = $2,890.00, less 4% = $2,774.40, plus setup 10 x $15.00 = $150.00; line total $2,924.40\nANSWER: $6,524.40 (2 lines)","r",1.9],[54,"gen-187","quote","1908.0","$1,908.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, no setup; line total $1,250.00\n- 2 x UPS-1500 at $329.00 = $658.00, no setup; line total $658.00\nANSWER: $1,908.00 (2 lines)","r",1.9],[54,"gen-188","quote","23665.6","$23,665.60 (2 lines)","Quote action:\n- 20 x DT-MINI at $899.00 = $17,980.00, less 4% = $17,260.80, plus setup 20 x $95.00 = $1,900.00; line total $19,160.80\n- 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80\nANSWER: $23,665.60 (2 lines)","r",1.7],[54,"gen-189","quote","8740.0","$8,740.00 (2 lines)","Quote action:\n- 5 x LT-16 at $1,399.00 = $6,995.00, no setup; line total $6,995.00\n- 5 x UPS-1500 at $329.00 = $1,645.00, plus setup 5 x $20.00 = $100.00; line total $1,745.00\nANSWER: $8,740.00 (2 lines)","r",2.1],[54,"gen-190","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",2.5],[54,"gen-191","quote","6220.0","$6,220.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00.\nANSWER: $6,220.00","r",1.0],[54,"gen-192","quote","1385.0","$1,385.00 (2 lines)","Quote action:\n- 3 x DOCK-C at $219.00 = $657.00, plus setup 3 x $10.00 = $30.00; line total $687.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $1,385.00 (2 lines)","r",1.7],[54,"gen-193","quote","4912.0","$4,912.00 (2 lines)","Quote action:\n- 4 x DT-MINI at $899.00 = $3,596.00, plus setup 4 x $95.00 = $380.00; line total $3,976.00\n- 4 x MON-24 at $219.00 = $876.00, plus setup 4 x $15.00 = $60.00; line total $936.00\nANSWER: $4,912.00 (2 lines)","r",1.6],[54,"gen-194","quote","2278.0","$2,278.00 (2 lines)","Quote action:\n- 2 x AP-6E at $389.00 = $778.00, no setup; line total $778.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,278.00 (2 lines)","r",1.6],[54,"gen-195","quote","20145.6","$20,145.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, no setup; line total $20,145.60.\nANSWER: $20,145.60","r",1.0],[54,"gen-196","quote","1504.0","$1,504.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x MON-27 at $289.00 = $289.00, plus setup 1 x $15.00 = $15.00; line total $304.00\nANSWER: $1,504.00 (2 lines)","r",1.7],[54,"gen-197","quote","5745.0","$5,745.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00.\nANSWER: $5,745.00","r",1.1],[54,"gen-198","quote","3596.0","$3,596.00 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $3,596.00 (2 lines)","r",1.7],[54,"gen-199","quote","1223.0","$1,223.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,223.00 (2 lines)","r",1.6],[54,"gen-200","quote","1167.0","$1,167.00","Quote action: 3 x AP-6E at $389.00 = $1,167.00, no setup; line total $1,167.00.\nANSWER: $1,167.00","r",1.0],[54,"gen-201","quote","2252.4","$2,252.40","Quote action: 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $15.00 = $150.00; line total $2,252.40.\nANSWER: $2,252.40","r",1.0],[54,"gen-202","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[54,"gen-203","quote","658.0","$658.00","Quote action: 2 x UPS-1500 at $329.00 = $658.00, no setup; line total $658.00.\nANSWER: $658.00","r",1.1],[54,"gen-204","unknown","\"NOT IN VAULT\"","NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","The same item appears on several lines and the quantities do not add up to a number in the request.\nANSWER: NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","r",2.4],[55,"gen-001","quote","2472.9","$2,472.90 (2 lines)","Quote action:\n- 30 x RP-1824 at $75.40 (white oak +18%, stained +12%) = $2,262.00, less 5% = $2,148.90; line total $2,148.90\n- 12 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $324.00; line total $324.00\nANSWER: $2,472.90 (2 lines)","r",5.1],[55,"gen-002","quote","2410.21","$2,410.21 (2 lines)","Quote action:\n- 25 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $2,218.75, less 5% = $2,107.81; line total $2,107.81\n- 10 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $302.40; line total $302.40\nANSWER: $2,410.21 (2 lines)","r",3.3],[55,"gen-003","quote","702.0","$702.00 (2 lines)","Quote action:\n- 6 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $319.20; line total $319.20\n- 12 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $382.80; line total $382.80\nANSWER: $702.00 (2 lines)","r",3.3],[55,"gen-004","quote","1533.5","$1,533.50 (2 lines)","Quote action:\n- 20 x RP-1824 at $68.44 (white oak +18%, unfinished +0%) = $1,368.80; line total $1,368.80\n- 5 x CM-0896 at $32.94 (maple +10%, stained +12%) = $164.70; line total $164.70\nANSWER: $1,533.50 (2 lines)","r",3.3],[55,"gen-005","quote","760.44","$760.44 (2 lines)","Quote action:\n- 8 x SL-2430 at $53.43 (cherry +25%, stained +12%) = $427.44; line total $427.44\n- 15 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $333.00; line total $333.00\nANSWER: $760.44 (2 lines)","r",3.4],[55,"gen-006","quote","853.16","$853.16 (2 lines)","Quote action:\n- 10 x SD-2430 at $67.10 (maple +10%, stained +12%) = $671.00; line total $671.00\n- 3 x DB-1822 at $60.72 (white oak +18%, painted +20%) = $182.16; line total $182.16\nANSWER: $853.16 (2 lines)","r",4.3],[55,"gen-007","quote","1625.2","$1,625.20 (2 lines)","Quote action:\n- 12 x RP-2430 at $85.20 (poplar +0%, painted +20%) = $1,022.40; line total $1,022.40\n- 20 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $602.80; line total $602.80\nANSWER: $1,625.20 (2 lines)","r",3.3],[55,"gen-008","quote","624.0","$624.00 (2 lines)","Quote action:\n- 5 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $273.00; line total $273.00\n- 10 x CM-0896 at $35.10 (maple +10%, painted +20%) = $351.00; line total $351.00\nANSWER: $624.00 (2 lines)","r",3.3],[55,"gen-009","quote","814.65","$814.65 (2 lines)","Quote action:\n- 15 x SL-1824 at $42.47 (cherry +25%, stained +12%) = $637.05; line total $637.05\n- 8 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $177.60; line total $177.60\nANSWER: $814.65 (2 lines)","r",3.3],[55,"gen-010","quote","2600.61","$2,600.61 (2 lines)","Quote action:\n- 25 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $2,218.75, less 5% = $2,107.81; line total $2,107.81\n- 10 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $492.80; line total $492.80\nANSWER: $2,600.61 (2 lines)","r",3.4],[55,"gen-011","quote","1713.99","$1,713.99 (2 lines)","Quote action:\n- 15 x SD-1530 at $57.00 (poplar +0%, painted +20%) = $855.00; line total $855.00\n- 30 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $904.20, less 5% = $858.99; line total $858.99\nANSWER: $1,713.99 (2 lines)","r",3.3],[55,"gen-012","quote","1460.21","$1,460.21 (2 lines)","Quote action:\n- 25 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $1,218.75, less 5% = $1,157.81; line total $1,157.81\n- 10 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $302.40; line total $302.40\nANSWER: $1,460.21 (2 lines)","r",3.1],[55,"gen-013","quote","1519.2","$1,519.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $864.00; line total $864.00\nANSWER: $1,519.20 (2 lines)","r",3.7],[55,"gen-014","quote","2486.82","$2,486.82 (2 lines)","Quote action:\n- 50 x SL-2430 at $46.02 (white oak +18%, unfinished +0%) = $2,301.00, less 8% = $2,116.92; line total $2,116.92\n- 10 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $369.90; line total $369.90\nANSWER: $2,486.82 (2 lines)","r",3.5],[55,"gen-015","quote","2247.0","$2,247.00 (2 lines)","Quote action:\n- 25 x RP-1824 at $69.60 (poplar +0%, painted +20%) = $1,740.00, less 5% = $1,653.00; line total $1,653.00\n- 15 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $594.00; line total $594.00\nANSWER: $2,247.00 (2 lines)","r",3.2],[55,"gen-016","quote","626.24","$626.24 (2 lines)","Quote action:\n- 8 x SD-1530 at $65.08 (cherry +25%, stained +12%) = $520.64; line total $520.64\n- 4 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $105.60; line total $105.60\nANSWER: $626.24 (2 lines)","r",3.2],[55,"gen-017","quote","1834.95","$1,834.95 (2 lines)","Quote action:\n- 30 x SL-1824 at $40.30 (white oak +18%, stained +12%) = $1,209.00, less 5% = $1,148.55; line total $1,148.55\n- 12 x DB-1822 at $57.20 (maple +10%, painted +20%) = $686.40; line total $686.40\nANSWER: $1,834.95 (2 lines)","r",3.1],[55,"gen-018","quote","1654.9","$1,654.90 (2 lines)","Quote action:\n- 20 x RP-2430 at $71.00 (poplar +0%, unfinished +0%) = $1,420.00; line total $1,420.00\n- 6 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $234.90; line total $234.90\nANSWER: $1,654.90 (2 lines)","r",3.2],[55,"gen-019","quote","1228.5","$1,228.50 (2 lines)","Quote action:\n- 15 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,006.50; line total $1,006.50\n- 10 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $222.00; line total $222.00\nANSWER: $1,228.50 (2 lines)","r",3.3],[55,"gen-020","quote","1450.08","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.2],[55,"gen-021","quote","2843.09","$2,843.09 (2 lines)","Quote action:\n- 50 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $2,352.00, less 8% = $2,163.84; line total $2,163.84\n- 25 x DF-0830 at $28.60 (maple +10%, painted +20%) = $715.00, less 5% = $679.25; line total $679.25\nANSWER: $2,843.09 (2 lines)","r",3.3],[55,"gen-022","quote","1490.4","$1,490.40 (2 lines)","Quote action:\n- 12 x SD-1824 at $42.00 (poplar +0%, unfinished +0%) = $504.00; line total $504.00\n- 20 x DB-1216 at $49.32 (cherry +25%, stained +12%) = $986.40; line total $986.40\nANSWER: $1,490.40 (2 lines)","r",3.6],[55,"gen-023","quote","1278.22","$1,343.77 (2 lines)","Quote action:\n- 25 x SL-2430 at $53.82 (white oak +18%, painted +20%) = $1,345.50, less 5% = $1,278.22; line total $1,278.22\n- 1 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $65.55; line total $65.55\nANSWER: $1,343.77 (2 lines)","w",3.2],[55,"gen-024","quote","799.2","$799.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 4 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $144.00; line total $144.00\nANSWER: $799.20 (2 lines)","r",3.2],[55,"gen-025","quote","393.14","$393.14 (2 lines)","Quote action:\n- 6 x RP-1824 at $58.00 (poplar +0%, unfinished +0%) = $348.00; line total $348.00\n- 2 x DF-0624 at $22.57 (maple +10%, stained +12%) = $45.14; line total $45.14\nANSWER: $393.14 (2 lines)","r",3.2],[55,"gen-026","quote","799.2","$799.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 4 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $144.00; line total $144.00\nANSWER: $799.20 (2 lines)","r",3.2],[55,"gen-027","quote","1505.52","$1,505.52 (2 lines)","Quote action:\n- 25 x SL-2430 at $50.70 (maple +10%, painted +20%) = $1,267.50, less 5% = $1,204.12; line total $1,204.12\n- 10 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $301.40; line total $301.40\nANSWER: $1,505.52 (2 lines)","r",3.5],[55,"gen-028","quote","413.88","$413.88 (2 lines)","Quote action:\n- 6 x RP-1824 at $58.00 (poplar +0%, unfinished +0%) = $348.00; line total $348.00\n- 2 x CM-0896 at $32.94 (maple +10%, stained +12%) = $65.88; line total $65.88\nANSWER: $413.88 (2 lines)","r",3.2],[55,"gen-029","quote","1284.65","$1,284.65 (2 lines)","Quote action:\n- 15 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $983.25; line total $983.25\n- 5 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $301.40; line total $301.40\nANSWER: $1,284.65 (2 lines)","r",3.2],[55,"gen-030","quote","568.96","$568.96 (2 lines)","Quote action:\n- 8 x SL-1824 at $37.82 (maple +10%, stained +12%) = $302.56; line total $302.56\n- 12 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $266.40; line total $266.40\nANSWER: $568.96 (2 lines)","r",3.3],[55,"gen-031","quote","1480.3","$1,480.30 (2 lines)","Quote action:\n- 20 x SD-2430 at $68.75 (cherry +25%, unfinished +0%) = $1,375.00; line total $1,375.00\n- 3 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $105.30; line total $105.30\nANSWER: $1,480.30 (2 lines)","r",3.3],[55,"gen-032","quote","1115.52","$1,115.52 (2 lines)","Quote action:\n- 10 x RP-2430 at $85.20 (poplar +0%, painted +20%) = $852.00; line total $852.00\n- 6 x DB-1216 at $43.92 (maple +10%, stained +12%) = $263.52; line total $263.52\nANSWER: $1,115.52 (2 lines)","r",3.2],[55,"gen-033","quote","336.8","$336.80 (2 lines)","Quote action:\n- 5 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $273.00; line total $273.00\n- 2 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $63.80; line total $63.80\nANSWER: $336.80 (2 lines)","r",3.2],[55,"gen-034","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.2],[55,"gen-035","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.3],[55,"gen-036","quote","752.4","$752.40","Quote action: 30 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $792.00, less 5% = $752.40; line total $752.40.\nANSWER: $752.40","r",1.7],[55,"gen-037","quote","1194.6","$1,194.60 (2 lines)","Quote action:\n- 12 x SD-2430 at $75.35 (cherry +25%, stained +12%) = $904.20; line total $904.20\n- 6 x DB-1822 at $48.40 (maple +10%, unfinished +0%) = $290.40; line total $290.40\nANSWER: $1,194.60 (2 lines)","r",3.2],[55,"gen-038","quote","1081.8","$1,081.80 (2 lines)","Quote action:\n- 15 x SD-1824 at $51.24 (maple +10%, stained +12%) = $768.60; line total $768.60\n- 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20\nANSWER: $1,081.80 (2 lines)","r",3.1],[55,"gen-039","quote","1268.25","$1,268.25 (2 lines)","Quote action:\n- 25 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $555.00, less 5% = $527.25; line total $527.25\n- 12 x SD-1530 at $61.75 (white oak +18%, stained +12%) = $741.00; line total $741.00\nANSWER: $1,268.25 (2 lines)","r",3.1],[55,"gen-040","unknown","\"NOT IN VAULT\"","$1,382.70 (2 lines)","Quote action:\n- 5 x CM-0896 at $32.94 (maple +10%, stained +12%) = $164.70; line total $164.70\n- 20 x SD-1824 at $60.90 (cherry +25%, painted +20%) = $1,218.00; line total $1,218.00\nANSWER: $1,382.70 (2 lines)","w",3.1],[55,"gen-041","quote","131.95","$131.95 (2 lines)","Quote action:\n- 2 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $70.20; line total $70.20\n- 1 x SD-1530 at $61.75 (maple +10%, painted +20%) = $61.75; line total $61.75\nANSWER: $131.95 (2 lines)","r",3.0],[55,"gen-042","quote","357.5","$357.50 (2 lines)","Quote action:\n- 3 x RP-2430 at $92.30 (maple +10%, painted +20%) = $276.90; line total $276.90\n- 2 x SL-1824 at $40.30 (white oak +18%, stained +12%) = $80.60; line total $80.60\nANSWER: $357.50 (2 lines)","r",3.2],[55,"gen-043","quote","520.2","$520.20 (2 lines)","Quote action:\n- 12 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $304.20; line total $304.20\n- 6 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $216.00; line total $216.00\nANSWER: $520.20 (2 lines)","r",3.2],[55,"gen-044","quote","653.9","$653.90 (2 lines)","Quote action:\n- 5 x SD-2430 at $64.90 (white oak +18%, unfinished +0%) = $324.50; line total $324.50\n- 10 x CM-0896 at $32.94 (maple +10%, stained +12%) = $329.40; line total $329.40\nANSWER: $653.90 (2 lines)","r",3.3],[55,"gen-045","quote","727.36","$727.36 (2 lines)","Quote action:\n- 8 x RP-1824 at $64.96 (poplar +0%, stained +12%) = $519.68; line total $519.68\n- 4 x DB-1822 at $51.92 (white oak +18%, unfinished +0%) = $207.68; line total $207.68\nANSWER: $727.36 (2 lines)","r",3.1],[55,"gen-046","quote","2592.57","$2,592.57 (2 lines)","Quote action:\n- 25 x RP-2430 at $83.78 (white oak +18%, unfinished +0%) = $2,094.50, less 5% = $1,989.77; line total $1,989.77\n- 10 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $602.80; line total $602.80\nANSWER: $2,592.57 (2 lines)","r",4.3],[55,"gen-047","quote","884.96","$884.96 (2 lines)","Quote action:\n- 8 x SD-1530 at $65.08 (cherry +25%, stained +12%) = $520.64; line total $520.64\n- 12 x DF-0830 at $30.36 (white oak +18%, painted +20%) = $364.32; line total $364.32\nANSWER: $884.96 (2 lines)","r",5.1],[55,"gen-048","quote","1477.6","$1,477.60 (2 lines)","Quote action:\n- 20 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $1,276.00; line total $1,276.00\n- 5 x DB-1216 at $40.32 (poplar +0%, stained +12%) = $201.60; line total $201.60\nANSWER: $1,477.60 (2 lines)","r",4.3],[55,"gen-049","quote","1011.6","$1,011.60 (2 lines)","Quote action:\n- 15 x SL-1824 at $42.78 (white oak +18%, painted +20%) = $641.70; line total $641.70\n- 10 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $369.90; line total $369.90\nANSWER: $1,011.60 (2 lines)","r",3.5],[55,"gen-050","quote","2326.79","$2,326.79 (2 lines)","Quote action:\n- 30 x SD-2430 at $61.60 (poplar +0%, stained +12%) = $1,848.00, less 5% = $1,755.60; line total $1,755.60\n- 25 x DF-0624 at $24.05 (maple +10%, painted +20%) = $601.25, less 5% = $571.19; line total $571.19\nANSWER: $2,326.79 (2 lines)","r",9.9],[55,"gen-051","quote","1522.6","$1,522.60 (2 lines)","Quote action:\n- 12 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,065.00; line total $1,065.00\n- 8 x DB-1822 at $57.20 (white oak +18%, stained +12%) = $457.60; line total $457.60\nANSWER: $1,522.60 (2 lines)","r",4.0],[55,"gen-052","quote","765.9","$765.90 (2 lines)","Quote action:\n- 5 x SL-2430 at $47.58 (maple +10%, stained +12%) = $237.90; line total $237.90\n- 20 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $528.00; line total $528.00\nANSWER: $765.90 (2 lines)","r",4.1],[55,"gen-053","quote","773.7","$773.70 (2 lines)","Quote action:\n- 10 x SD-1824 at $60.90 (cherry +25%, painted +20%) = $609.00; line total $609.00\n- 5 x CM-0896 at $32.94 (maple +10%, stained +12%) = $164.70; line total $164.70\nANSWER: $773.70 (2 lines)","r",4.2],[55,"gen-054","quote","875.2","NOT IN VAULT: species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom. Ask the person who owns pricing (see people).","species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom.\nANSWER: NOT IN VAULT: species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom. Ask the person who owns pricing (see people).","d",4.2],[55,"gen-055","quote","692.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.1],[55,"gen-056","quote","888.96","$888.96 (2 lines)","Quote action:\n- 12 x SD-1530 at $65.08 (cherry +25%, stained +12%) = $780.96; line total $780.96\n- 4 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $108.00; line total $108.00\nANSWER: $888.96 (2 lines)","r",3.3],[55,"gen-057","quote","2553.6","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.2],[55,"gen-058","quote","950.6","$950.60 (2 lines)","Quote action:\n- 25 x DF-0830 at $24.64 (poplar +0%, stained +12%) = $616.00, less 5% = $585.20; line total $585.20\n- 6 x SD-1824 at $60.90 (cherry +25%, painted +20%) = $365.40; line total $365.40\nANSWER: $950.60 (2 lines)","r",3.1],[55,"gen-059","quote","877.8","$877.80 (2 lines)","Quote action:\n- 14 x SL-1824 at $34.10 (maple +10%, unfinished +0%) = $477.40; line total $477.40\n- 7 x DB-1822 at $57.20 (white oak +18%, stained +12%) = $400.40; line total $400.40\nANSWER: $877.80 (2 lines)","r",3.1],[55,"gen-060","quote","643.98","$643.98 (2 lines)","Quote action:\n- 10 x SD-1530 at $57.00 (poplar +0%, painted +20%) = $570.00; line total $570.00\n- 2 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $73.98; line total $73.98\nANSWER: $643.98 (2 lines)","r",3.3],[55,"gen-061","quote","750.1","$750.10 (2 lines)","Quote action:\n- 5 x RP-2430 at $92.30 (white oak +18%, stained +12%) = $461.50; line total $461.50\n- 12 x DF-0624 at $24.05 (maple +10%, painted +20%) = $288.60; line total $288.60\nANSWER: $750.10 (2 lines)","r",3.3],[55,"gen-062","quote","581.28","$581.28 (2 lines)","Quote action:\n- 8 x SD-1824 at $52.50 (cherry +25%, unfinished +0%) = $420.00; line total $420.00\n- 4 x DB-1216 at $40.32 (poplar +0%, stained +12%) = $161.28; line total $161.28\nANSWER: $581.28 (2 lines)","r",3.2],[55,"gen-063","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.2],[55,"gen-064","quote","2571.9","$2,571.90 (2 lines)","Quote action:\n- 50 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,437.50, less 8% = $2,242.50; line total $2,242.50\n- 10 x CM-0896 at $32.94 (maple +10%, stained +12%) = $329.40; line total $329.40\nANSWER: $2,571.90 (2 lines)","r",3.3],[55,"gen-065","quote","2320.8","$2,320.80 (2 lines)","Quote action:\n- 20 x RP-1824 at $80.04 (white oak +18%, painted +20%) = $1,600.80; line total $1,600.80\n- 20 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $720.00; line total $720.00\nANSWER: $2,320.80 (2 lines)","r",4.3],[55,"gen-066","quote","6798.8","$6,798.80 (2 lines)","Quote action:\n- 100 x SD-1530 at $57.95 (maple +10%, stained +12%) = $5,795.00, less 8% = $5,331.40; line total $5,331.40\n- 50 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $1,595.00, less 8% = $1,467.40; line total $1,467.40\nANSWER: $6,798.80 (2 lines)","r",5.1],[55,"gen-067","quote","2590.08","$2,590.08 (2 lines)","Quote action:\n- 30 x SL-1824 at $37.20 (poplar +0%, painted +20%) = $1,116.00, less 5% = $1,060.20; line total $1,060.20\n- 30 x DB-1822 at $53.68 (maple +10%, stained +12%) = $1,610.40, less 5% = $1,529.88; line total $1,529.88\nANSWER: $2,590.08 (2 lines)","r",4.4],[55,"gen-068","quote","1710.3","$1,710.30 (2 lines)","Quote action:\n- 15 x RP-2430 at $83.78 (white oak +18%, unfinished +0%) = $1,256.70; line total $1,256.70\n- 15 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $453.60; line total $453.60\nANSWER: $1,710.30 (2 lines)","r",3.5],[55,"gen-069","quote","3171.86","$3,171.86 (2 lines)","Quote action:\n- 40 x SD-1824 at $60.90 (cherry +25%, painted +20%) = $2,436.00, less 5% = $2,314.20; line total $2,314.20\n- 40 x DF-0624 at $22.57 (maple +10%, stained +12%) = $902.80, less 5% = $857.66; line total $857.66\nANSWER: $3,171.86 (2 lines)","r",6.6],[55,"gen-070","quote","2217.3","$2,217.30 (2 lines)","Quote action:\n- 25 x SL-2430 at $43.68 (poplar +0%, stained +12%) = $1,092.00, less 5% = $1,037.40; line total $1,037.40\n- 25 x DB-1216 at $49.68 (white oak +18%, painted +20%) = $1,242.00, less 5% = $1,179.90; line total $1,179.90\nANSWER: $2,217.30 (2 lines)","r",3.9],[55,"gen-071","quote","1123.9","$1,123.90 (2 lines)","Quote action:\n- 10 x RP-1824 at $75.40 (maple +10%, painted +20%) = $754.00; line total $754.00\n- 10 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $369.90; line total $369.90\nANSWER: $1,123.90 (2 lines)","r",4.3],[55,"gen-072","quote","409.0","$409.00 (2 lines)","Quote action:\n- 5 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $266.00; line total $266.00\n- 5 x DF-0830 at $28.60 (maple +10%, painted +20%) = $143.00; line total $143.00\nANSWER: $409.00 (2 lines)","r",4.1],[55,"gen-073","quote","1232.4","$1,232.40 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DF-0624 at $24.05 (white oak +18%, stained +12%) = $577.20; line total $577.20\nANSWER: $1,232.40 (2 lines)","r",4.4],[55,"gen-074","quote","566.0","$566.00 (2 lines)","Quote action:\n- 8 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $425.60; line total $425.60\n- 4 x CM-0896 at $35.10 (maple +10%, painted +20%) = $140.40; line total $140.40\nANSWER: $566.00 (2 lines)","r",3.2],[55,"gen-075","quote","4761.0","$4,761.00 (2 lines)","Quote action:\n- 50 x SL-2430 at $50.70 (white oak +18%, stained +12%) = $2,535.00, less 8% = $2,332.20; line total $2,332.20\n- 100 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $2,640.00, less 8% = $2,428.80; line total $2,428.80\nANSWER: $4,761.00 (2 lines)","r",3.4],[55,"gen-076","quote","2674.98","$2,674.98 (2 lines)","Quote action:\n- 15 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $957.00; line total $957.00\n- 30 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $1,808.40, less 5% = $1,717.98; line total $1,717.98\nANSWER: $2,674.98 (2 lines)","r",3.1],[55,"gen-077","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.7],[55,"gen-078","quote","598.5","$598.50 (2 lines)","Quote action:\n- 12 x SL-1824 at $37.20 (poplar +0%, painted +20%) = $446.40; line total $446.40\n- 6 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $152.10; line total $152.10\nANSWER: $598.50 (2 lines)","r",3.1],[55,"gen-079","unknown","\"NOT IN VAULT\"","NOT IN VAULT: SD-1212 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","SD-1212 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: SD-1212 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",1.7],[55,"gen-080","quote","1188.0","$1,188.00 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $532.80; line total $532.80\nANSWER: $1,188.00 (2 lines)","r",3.8],[55,"gen-081","quote","583.95","$583.95 (2 lines)","Quote action:\n- 5 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $327.75; line total $327.75\n- 5 x SD-1824 at $51.24 (maple +10%, stained +12%) = $256.20; line total $256.20\nANSWER: $583.95 (2 lines)","r",3.2],[55,"gen-082","quote","1222.8","$1,222.80 (2 lines)","Quote action:\n- 20 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $602.80; line total $602.80\n- 20 x SL-1824 at $31.00 (poplar +0%, unfinished +0%) = $620.00; line total $620.00\nANSWER: $1,222.80 (2 lines)","r",3.1],[55,"gen-083","quote","1495.0","$1,495.00 (2 lines)","Quote action:\n- 10 x RP-2430 at $92.30 (maple +10%, painted +20%) = $923.00; line total $923.00\n- 10 x DB-1822 at $57.20 (white oak +18%, stained +12%) = $572.00; line total $572.00\nANSWER: $1,495.00 (2 lines)","r",3.2],[55,"gen-084","quote","2105.01","$2,105.01 (2 lines)","Quote action:\n- 30 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $1,411.20, less 5% = $1,340.64; line total $1,340.64\n- 30 x DF-0624 at $26.82 (cherry +25%, painted +20%) = $804.60, less 5% = $764.37; line total $764.37\nANSWER: $2,105.01 (2 lines)","r",3.3],[55,"gen-085","quote","1184.4","$1,184.40 (2 lines)","Quote action:\n- 15 x SL-2430 at $46.02 (white oak +18%, unfinished +0%) = $690.30; line total $690.30\n- 15 x CM-0896 at $32.94 (maple +10%, stained +12%) = $494.10; line total $494.10\nANSWER: $1,184.40 (2 lines)","r",3.1],[55,"gen-086","quote","691.12","$691.12 (2 lines)","Quote action:\n- 8 x SD-1530 at $61.75 (maple +10%, painted +20%) = $494.00; line total $494.00\n- 8 x DF-0830 at $24.64 (poplar +0%, stained +12%) = $197.12; line total $197.12\nANSWER: $691.12 (2 lines)","r",3.2],[55,"gen-087","quote","338.04","$338.04 (2 lines)","Quote action:\n- 6 x DB-1216 at $43.92 (maple +10%, stained +12%) = $263.52; line total $263.52\n- 2 x CM-0896 at $37.26 (white oak +18%, painted +20%) = $74.52; line total $74.52\nANSWER: $338.04 (2 lines)","r",3.2],[55,"gen-088","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom. Ask the person who owns pricing (see people).","species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom.\nANSWER: NOT IN VAULT: species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom. Ask the person who owns pricing (see people).","r",2.7],[55,"gen-089","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.3],[55,"gen-090","quote","1519.2","$1,519.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $864.00; line total $864.00\nANSWER: $1,519.20 (2 lines)","r",3.3],[55,"gen-091","quote","1640.06","NOT IN VAULT: finish not stated or not offered (offered: unfinished, stained, painted): ask which, or it is custom. Ask the person who owns pricing (see people).","finish not stated or not offered (offered: unfinished, stained, painted): ask which, or it is custom.\nANSWER: NOT IN VAULT: finish not stated or not offered (offered: unfinished, stained, painted): ask which, or it is custom. Ask the person who owns pricing (see people).","d",2.9],[55,"gen-092","quote","718.8","$718.80 (2 lines)","Quote action:\n- 6 x RP-1824 at $75.40 (white oak +18%, stained +12%) = $452.40; line total $452.40\n- 12 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $266.40; line total $266.40\nANSWER: $718.80 (2 lines)","r",3.3],[55,"gen-093","quote","1346.4","$1,346.40 (2 lines)","Quote action:\n- 20 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $1,045.00; line total $1,045.00\n- 5 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $301.40; line total $301.40\nANSWER: $1,346.40 (2 lines)","r",3.2],[55,"gen-094","quote","1404.84","$1,404.84 (2 lines)","Quote action:\n- 12 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $1,167.24; line total $1,167.24\n- 8 x CM-0896 at $29.70 (maple +10%, unfinished +0%) = $237.60; line total $237.60\nANSWER: $1,404.84 (2 lines)","r",3.3],[55,"gen-095","quote","1202.4","$1,202.40 (2 lines)","Quote action:\n- 15 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $705.60; line total $705.60\n- 10 x DB-1216 at $49.68 (white oak +18%, painted +20%) = $496.80; line total $496.80\nANSWER: $1,202.40 (2 lines)","r",3.3],[55,"gen-096","quote","1318.2","$1,318.20 (2 lines)","Quote action:\n- 20 x SL-2430 at $50.70 (maple +10%, painted +20%) = $1,014.00; line total $1,014.00\n- 12 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $304.20; line total $304.20\nANSWER: $1,318.20 (2 lines)","r",3.3],[55,"gen-097","quote","875.5","$875.50 (2 lines)","Quote action:\n- 10 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $655.50; line total $655.50\n- 5 x DB-1822 at $44.00 (poplar +0%, unfinished +0%) = $220.00; line total $220.00\nANSWER: $875.50 (2 lines)","r",3.2],[55,"gen-098","quote","1326.12","$1,326.12 (2 lines)","Quote action:\n- 12 x RP-1824 at $79.46 (cherry +25%, stained +12%) = $953.52; line total $953.52\n- 10 x CM-0896 at $37.26 (white oak +18%, painted +20%) = $372.60; line total $372.60\nANSWER: $1,326.12 (2 lines)","r",3.3],[55,"gen-099","unknown","\"NOT IN VAULT\"","$512.40 (2 lines)","Quote action:\n- 8 x SL-2430 at $47.58 (maple +10%, stained +12%) = $380.64; line total $380.64\n- 4 x CM-0896 at $32.94 (maple +10%, stained +12%) = $131.76; line total $131.76\nANSWER: $512.40 (2 lines)","w",3.3],[55,"gen-100","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.1],[55,"gen-101","quote","1188.0","$1,188.00 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $532.80; line total $532.80\nANSWER: $1,188.00 (2 lines)","r",3.3],[55,"gen-102","quote","883.05","$883.05 (2 lines)","Quote action:\n- 5 x SD-1530 at $56.05 (white oak +18%, unfinished +0%) = $280.25; line total $280.25\n- 20 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $602.80; line total $602.80\nANSWER: $883.05 (2 lines)","r",3.3],[55,"gen-103","quote","1407.0","$1,407.00 (2 lines)","Quote action:\n- 15 x RP-1824 at $70.76 (maple +10%, stained +12%) = $1,061.40; line total $1,061.40\n- 8 x DB-1216 at $43.20 (poplar +0%, painted +20%) = $345.60; line total $345.60\nANSWER: $1,407.00 (2 lines)","r",3.4],[55,"gen-104","quote","1768.95","$1,768.95 (2 lines)","Quote action:\n- 30 x SL-2430 at $50.70 (white oak +18%, stained +12%) = $1,521.00, less 5% = $1,444.95; line total $1,444.95\n- 12 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $324.00; line total $324.00\nANSWER: $1,768.95 (2 lines)","r",3.3],[55,"gen-105","quote","1114.2","$1,114.20 (2 lines)","Quote action:\n- 10 x RP-2430 at $79.52 (poplar +0%, stained +12%) = $795.20; line total $795.20\n- 5 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $319.00; line total $319.00\nANSWER: $1,114.20 (2 lines)","r",3.2],[55,"gen-106","quote","1664.0","$1,664.00 (2 lines)","Quote action:\n- 20 x SD-1530 at $61.75 (maple +10%, painted +20%) = $1,235.00; line total $1,235.00\n- 15 x DF-0830 at $28.60 (white oak +18%, stained +12%) = $429.00; line total $429.00\nANSWER: $1,664.00 (2 lines)","r",3.5],[55,"gen-107","quote","549.12","$549.12 (2 lines)","Quote action:\n- 8 x SD-1824 at $57.54 (cherry +25%, stained +12%) = $460.32; line total $460.32\n- 4 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $88.80; line total $88.80\nANSWER: $549.12 (2 lines)","r",3.2],[55,"gen-108","quote","957.2","$957.20 (2 lines)","Quote action:\n- 20 x SL-1824 at $40.30 (maple +10%, painted +20%) = $806.00; line total $806.00\n- 5 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $151.20; line total $151.20\nANSWER: $957.20 (2 lines)","r",3.1],[55,"gen-109","quote","1941.6","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.1],[55,"gen-110","quote","1924.6","$1,924.60 (2 lines)","Quote action:\n- 20 x SD-1530 at $57.95 (maple +10%, stained +12%) = $1,159.00; line total $1,159.00\n- 12 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $765.60; line total $765.60\nANSWER: $1,924.60 (2 lines)","r",4.2],[55,"gen-111","quote","2813.22","$2,813.22 (2 lines)","Quote action:\n- 50 x SL-2430 at $53.82 (white oak +18%, painted +20%) = $2,691.00, less 8% = $2,475.72; line total $2,475.72\n- 10 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $337.50; line total $337.50\nANSWER: $2,813.22 (2 lines)","r",4.8],[55,"gen-112","quote","5943.2","$5,943.20 (2 lines)","Quote action:\n- 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00\n- 100 x DF-0830 at $28.60 (maple +10%, painted +20%) = $2,860.00, less 8% = $2,631.20; line total $2,631.20\nANSWER: $5,943.20 (2 lines)","r",4.5],[55,"gen-113","quote","1088.25","$1,088.25 (2 lines)","Quote action:\n- 15 x SD-1530 at $61.75 (white oak +18%, stained +12%) = $926.25; line total $926.25\n- 5 x CM-0896 at $32.40 (poplar +0%, painted +20%) = $162.00; line total $162.00\nANSWER: $1,088.25 (2 lines)","r",3.5],[55,"gen-114","quote","2742.4","$2,742.40 (2 lines)","Quote action:\n- 20 x RP-2430 at $85.20 (poplar +0%, painted +20%) = $1,704.00; line total $1,704.00\n- 20 x DB-1822 at $51.92 (white oak +18%, unfinished +0%) = $1,038.40; line total $1,038.40\nANSWER: $2,742.40 (2 lines)","r",6.5],[55,"gen-115","quote","831.4","$831.40 (2 lines)","Quote action:\n- 10 x SD-1824 at $51.24 (maple +10%, stained +12%) = $512.40; line total $512.40\n- 10 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $319.00; line total $319.00\nANSWER: $831.40 (2 lines)","r",4.1],[55,"gen-116","quote","2694.22","$2,694.22 (2 lines)","Quote action:\n- 50 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $1,800.00, less 8% = $1,656.00; line total $1,656.00\n- 50 x DF-0624 at $22.57 (maple +10%, stained +12%) = $1,128.50, less 8% = $1,038.22; line total $1,038.22\nANSWER: $2,694.22 (2 lines)","r",4.3],[55,"gen-117","quote","1259.1","$1,259.10 (2 lines)","Quote action:\n- 15 x SD-1824 at $57.54 (cherry +25%, stained +12%) = $863.10; line total $863.10\n- 15 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $396.00; line total $396.00\nANSWER: $1,259.10 (2 lines)","r",4.2],[55,"gen-118","quote","1355.25","$1,355.25 (2 lines)","Quote action:\n- 15 x SD-1530 at $61.75 (maple +10%, painted +20%) = $926.25; line total $926.25\n- 15 x DF-0830 at $28.60 (maple +10%, painted +20%) = $429.00; line total $429.00\nANSWER: $1,355.25 (2 lines)","r",4.2],[55,"gen-119","quote","2516.12","$2,516.12 (2 lines)","Quote action:\n- 25 x RP-2430 at $92.30 (white oak +18%, stained +12%) = $2,307.50, less 5% = $2,192.12; line total $2,192.12\n- 10 x CM-0896 at $32.40 (poplar +0%, painted +20%) = $324.00; line total $324.00\nANSWER: $2,516.12 (2 lines)","r",3.3],[55,"gen-120","quote","1872.6","$1,872.60 (2 lines)","Quote action:\n- 30 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $1,596.00, less 5% = $1,516.20; line total $1,516.20\n- 12 x CM-0896 at $29.70 (maple +10%, unfinished +0%) = $356.40; line total $356.40\nANSWER: $1,872.60 (2 lines)","r",3.2],[55,"gen-121","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.7],[55,"gen-122","quote","1478.88","$1,478.88 (2 lines)","Quote action:\n- 12 x SD-1824 at $51.24 (maple +10%, stained +12%) = $614.88; line total $614.88\n- 24 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $864.00; line total $864.00\nANSWER: $1,478.88 (2 lines)","r",3.3],[55,"gen-123","quote","2796.06","$2,796.06 (2 lines)","Quote action:\n- 25 x RP-2430 at $102.95 (cherry +25%, painted +20%) = $2,573.75, less 5% = $2,445.06; line total $2,445.06\n- 10 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $351.00; line total $351.00\nANSWER: $2,796.06 (2 lines)","r",3.6],[55,"gen-124","quote","2431.05","$2,431.05 (2 lines)","Quote action:\n- 15 x SD-1530 at $61.75 (white oak +18%, stained +12%) = $926.25; line total $926.25\n- 30 x DB-1822 at $52.80 (poplar +0%, painted +20%) = $1,584.00, less 5% = $1,504.80; line total $1,504.80\nANSWER: $2,431.05 (2 lines)","r",3.3],[55,"gen-125","quote","1625.5","$1,625.50 (2 lines)","Quote action:\n- 20 x RP-1824 at $72.50 (cherry +25%, unfinished +0%) = $1,450.00; line total $1,450.00\n- 5 x CM-0896 at $35.10 (maple +10%, painted +20%) = $175.50; line total $175.50\nANSWER: $1,625.50 (2 lines)","r",3.2],[55,"gen-126","quote","653.56","$653.56 (2 lines)","Quote action:\n- 10 x SL-1824 at $34.72 (poplar +0%, stained +12%) = $347.20; line total $347.20\n- 12 x DF-0624 at $25.53 (white oak +18%, painted +20%) = $306.36; line total $306.36\nANSWER: $653.56 (2 lines)","r",3.3],[55,"gen-127","quote","752.0","$752.00 (2 lines)","Quote action:\n- 8 x SD-2430 at $71.50 (maple +10%, painted +20%) = $572.00; line total $572.00\n- 4 x DB-1216 at $45.00 (cherry +25%, unfinished +0%) = $180.00; line total $180.00\nANSWER: $752.00 (2 lines)","r",3.1],[55,"gen-128","quote","1454.2","$1,454.20 (2 lines)","Quote action:\n- 14 x RP-2430 at $92.30 (white oak +18%, stained +12%) = $1,292.20; line total $1,292.20\n- 6 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $162.00; line total $162.00\nANSWER: $1,454.20 (2 lines)","r",3.3],[55,"gen-129","quote","1219.14","$1,219.14 (2 lines)","Quote action:\n- 18 x SL-2430 at $53.43 (cherry +25%, stained +12%) = $961.74; line total $961.74\n- 9 x DF-0830 at $28.60 (maple +10%, painted +20%) = $257.40; line total $257.40\nANSWER: $1,219.14 (2 lines)","r",3.3],[55,"gen-130","quote","774.0","$774.00 (2 lines)","Quote action:\n- 10 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $470.40; line total $470.40\n- 5 x DB-1822 at $60.72 (white oak +18%, painted +20%) = $303.60; line total $303.60\nANSWER: $774.00 (2 lines)","r",3.2],[55,"gen-131","quote","1510.2","$1,510.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 25 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $900.00, less 5% = $855.00; line total $855.00\nANSWER: $1,510.20 (2 lines)","r",3.4],[55,"gen-132","quote","1178.0","$1,178.00 (2 lines)","Quote action:\n- 10 x RP-2430 at $102.95 (cherry +25%, painted +20%) = $1,029.50; line total $1,029.50\n- 5 x CM-0896 at $29.70 (maple +10%, unfinished +0%) = $148.50; line total $148.50\nANSWER: $1,178.00 (2 lines)","r",3.2],[55,"gen-133","quote","221.76","$221.76 (2 lines)","Quote action:\n- 4 x SL-1824 at $34.72 (poplar +0%, stained +12%) = $138.88; line total $138.88\n- 4 x DF-0624 at $20.72 (poplar +0%, stained +12%) = $82.88; line total $82.88\nANSWER: $221.76 (2 lines)","r",3.3],[55,"gen-134","quote","566.4","$566.40 (2 lines)","Quote action:\n- 6 x RP-1824 at $68.44 (white oak +18%, unfinished +0%) = $410.64; line total $410.64\n- 6 x DF-0830 at $25.96 (white oak +18%, unfinished +0%) = $155.76; line total $155.76\nANSWER: $566.40 (2 lines)","r",3.0],[55,"gen-135","quote","1085.04","$1,085.04 (2 lines)","Quote action:\n- 12 x SL-2430 at $53.43 (cherry +25%, stained +12%) = $641.16; line total $641.16\n- 12 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $443.88; line total $443.88\nANSWER: $1,085.04 (2 lines)","r",3.2],[55,"gen-136","quote","748.8","$748.80 (2 lines)","Quote action:\n- 8 x SD-1824 at $50.40 (poplar +0%, painted +20%) = $403.20; line total $403.20\n- 8 x DB-1216 at $43.20 (poplar +0%, painted +20%) = $345.60; line total $345.60\nANSWER: $748.80 (2 lines)","r",3.1],[55,"gen-137","quote","1637.85","$1,637.85 (2 lines)","Quote action:\n- 15 x RP-2430 at $86.62 (maple +10%, stained +12%) = $1,299.30; line total $1,299.30\n- 15 x DF-0624 at $22.57 (maple +10%, stained +12%) = $338.55; line total $338.55\nANSWER: $1,637.85 (2 lines)","r",3.4],[55,"gen-138","quote","1262.7","$1,262.70 (2 lines)","Quote action:\n- 10 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $655.50; line total $655.50\n- 10 x DB-1822 at $60.72 (white oak +18%, painted +20%) = $607.20; line total $607.20\nANSWER: $1,262.70 (2 lines)","r",3.2],[55,"gen-139","quote","331.25","$331.25 (2 lines)","Quote action:\n- 5 x SL-1824 at $38.75 (cherry +25%, unfinished +0%) = $193.75; line total $193.75\n- 5 x DF-0830 at $27.50 (cherry +25%, unfinished +0%) = $137.50; line total $137.50\nANSWER: $331.25 (2 lines)","r",3.0],[55,"gen-140","quote","235.4","$235.40 (2 lines)","Quote action:\n- 4 x CM-0896 at $35.10 (maple +10%, painted +20%) = $140.40; line total $140.40\n- 2 x SD-1530 at $47.50 (poplar +0%, unfinished +0%) = $95.00; line total $95.00\nANSWER: $235.40 (2 lines)","r",3.0],[55,"gen-141","quote","1989.77","$1,989.77","Quote action: 25 x RP-2430 at $83.78 (white oak +18%, unfinished +0%) = $2,094.50, less 5% = $1,989.77; line total $1,989.77.\nANSWER: $1,989.77","r",1.9],[55,"gen-142","quote","436.8","$436.80","Quote action: 10 x SL-2430 at $43.68 (poplar +0%, stained +12%) = $436.80; line total $436.80.\nANSWER: $436.80","r",1.7],[55,"gen-143","quote","475.8","$475.80 (2 lines)","Quote action:\n- 6 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $393.30; line total $393.30\n- 3 x DF-0830 at $27.50 (cherry +25%, unfinished +0%) = $82.50; line total $82.50\nANSWER: $475.80 (2 lines)","r",3.2],[55,"gen-144","quote","486.0","$486.00 (2 lines)","Quote action:\n- 8 x DB-1216 at $43.20 (poplar +0%, painted +20%) = $345.60; line total $345.60\n- 4 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $140.40; line total $140.40\nANSWER: $486.00 (2 lines)","r",3.0],[55,"gen-145","unknown","\"NOT IN VAULT\"","NOT IN VAULT: RP-3036 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","RP-3036 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: RP-3036 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",1.6],[55,"gen-146","quote","1156.56","$1,156.56 (2 lines)","Quote action:\n- 12 x SD-1824 at $51.24 (maple +10%, stained +12%) = $614.88; line total $614.88\n- 24 x DF-0624 at $22.57 (maple +10%, stained +12%) = $541.68; line total $541.68\nANSWER: $1,156.56 (2 lines)","r",3.5],[55,"gen-147","quote","1251.0","$1,251.00 (2 lines)","Quote action:\n- 15 x SD-1530 at $57.00 (poplar +0%, painted +20%) = $855.00; line total $855.00\n- 15 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $396.00; line total $396.00\nANSWER: $1,251.00 (2 lines)","r",3.3],[55,"gen-148","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.3],[55,"gen-149","quote","1244.4","$1,244.40 (2 lines)","Quote action:\n- 8 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $524.40; line total $524.40\n- 20 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $720.00; line total $720.00\nANSWER: $1,244.40 (2 lines)","r",3.2],[55,"gen-150","quote","1720.64","$1,720.64 (2 lines)","Quote action:\n- 50 x DF-0830 at $26.84 (maple +10%, stained +12%) = $1,342.00, less 8% = $1,234.64; line total $1,234.64\n- 15 x CM-0896 at $32.40 (poplar +0%, painted +20%) = $486.00; line total $486.00\nANSWER: $1,720.64 (2 lines)","r",3.1],[55,"gen-151","quote","1478.76","$1,478.76 (2 lines)","Quote action:\n- 12 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $1,167.24; line total $1,167.24\n- 6 x DB-1822 at $51.92 (white oak +18%, unfinished +0%) = $311.52; line total $311.52\nANSWER: $1,478.76 (2 lines)","r",3.1],[55,"gen-152","quote","1639.7","$1,639.70 (2 lines)","Quote action:\n- 30 x SL-1824 at $37.20 (poplar +0%, painted +20%) = $1,116.00, less 5% = $1,060.20; line total $1,060.20\n- 10 x SD-1530 at $57.95 (maple +10%, stained +12%) = $579.50; line total $579.50\nANSWER: $1,639.70 (2 lines)","r",3.3],[55,"gen-153","quote","676.75","$676.75 (2 lines)","Quote action:\n- 20 x DF-0624 at $24.05 (white oak +18%, stained +12%) = $481.00; line total $481.00\n- 5 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $195.75; line total $195.75\nANSWER: $676.75 (2 lines)","r",3.1],[55,"gen-154","quote","1428.2","$1,428.20 (2 lines)","Quote action:\n- 15 x SD-2430 at $55.00 (poplar +0%, unfinished +0%) = $825.00; line total $825.00\n- 8 x RP-1824 at $75.40 (maple +10%, painted +20%) = $603.20; line total $603.20\nANSWER: $1,428.20 (2 lines)","r",3.2],[55,"gen-155","quote","1569.6","$1,569.60 (2 lines)","Quote action:\n- 10 x DB-1216 at $49.32 (cherry +25%, stained +12%) = $493.20; line total $493.20\n- 20 x SL-2430 at $53.82 (white oak +18%, painted +20%) = $1,076.40; line total $1,076.40\nANSWER: $1,569.60 (2 lines)","r",3.3],[55,"gen-156","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.3],[56,"gen-001","quote","7390.0","$7,390.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 5 x MON-24 at $219.00 = $1,095.00, plus setup 5 x $15.00 = $75.00; line total $1,170.00\nANSWER: $7,390.00 (2 lines)","r",1.9],[56,"gen-002","quote","14818.4","$14,818.40 (2 lines)","Quote action:\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $14,818.40 (2 lines)","r",1.8],[56,"gen-003","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[56,"gen-004","quote","6194.0","$6,194.00 (2 lines)","Quote action:\n- 1 x AP-6E at $389.00 = $389.00, plus setup 1 x $60.00 = $60.00; line total $449.00\n- 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00\nANSWER: $6,194.00 (2 lines)","r",1.9],[56,"gen-005","quote","1447.0","$1,447.00 (3 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x MON-24 at $219.00 = $219.00, plus setup 1 x $15.00 = $15.00; line total $234.00\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $1,447.00 (3 lines)","r",2.4],[56,"gen-006","quote","5320.88","$5,320.88 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, no setup; line total $2,798.00\n- 12 x MON-24 at $219.00 = $2,628.00, less 4% = $2,522.88, no setup; line total $2,522.88\nANSWER: $5,320.88 (2 lines)","r",2.0],[56,"gen-007","quote","1323.0","$1,323.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,323.00 (2 lines)","r",1.7],[56,"gen-008","quote","1370.0","$1,370.00 (2 lines)","Quote action:\n- 3 x MON-27 at $289.00 = $867.00, plus setup 3 x $15.00 = $45.00; line total $912.00\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\nANSWER: $1,370.00 (2 lines)","r",1.6],[56,"gen-009","quote","3038.0","$3,038.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $3,038.00 (2 lines)","r",1.8],[56,"gen-010","quote","1949.0","$1,949.00 (2 lines)","Quote action:\n- 1 x AP-6E at $389.00 = $389.00, plus setup 1 x $60.00 = $60.00; line total $449.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $1,949.00 (2 lines)","r",1.6],[56,"gen-011","quote","1228.0","$1,228.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,228.00 (2 lines)","r",1.7],[56,"gen-012","quote","14380.4","$14,380.40","Quote action: 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40.\nANSWER: $14,380.40","r",1.2],[56,"gen-013","quote","3350.0","$3,350.00 (2 lines)","Quote action:\n- 2 x SW-24P at $1,050.00 = $2,100.00, no setup; line total $2,100.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, no setup; line total $1,250.00\nANSWER: $3,350.00 (2 lines)","r",1.8],[56,"gen-014","quote","2245.0","$2,245.00","Quote action: 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00.\nANSWER: $2,245.00","r",1.0],[56,"gen-015","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 32 inch monitors, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-016","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-017","quote","548.0","$548.00 (2 lines)","Quote action:\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $548.00 (2 lines)","r",1.7],[56,"gen-018","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.2],[56,"gen-019","quote","12064.25","$12,064.25 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\nANSWER: $12,064.25 (2 lines)","r",2.1],[56,"gen-020","quote","1837.0","$1,837.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, no setup; line total $1,399.00\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $1,837.00 (2 lines)","r",1.8],[56,"gen-021","quote","4047.0","$4,047.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 3 x AP-6E at $389.00 = $1,167.00, plus setup 3 x $60.00 = $180.00; line total $1,347.00\nANSWER: $4,047.00 (3 lines)","r",2.5],[56,"gen-022","quote","28465.6","$28,465.60 (2 lines)","Quote action:\n- 20 x LT-14 at $1,149.00 = $22,980.00, less 4% = $22,060.80, plus setup 20 x $95.00 = $1,900.00; line total $23,960.80\n- 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80\nANSWER: $28,465.60 (2 lines)","r",1.9],[56,"gen-023","quote","13132.8","$13,132.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, no setup; line total $11,030.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $13,132.80 (2 lines)","r",2.1],[56,"gen-024","quote","7196.0","$7,196.00 (3 lines)","Quote action:\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\nANSWER: $7,196.00 (3 lines)","r",2.5],[56,"gen-025","quote","1808.0","$1,808.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $1,808.00 (2 lines)","r",1.7],[56,"gen-026","quote","17958.48","$17,958.48 (2 lines)","Quote action:\n- 12 x LT-16 at $1,399.00 = $16,788.00, less 4% = $16,116.48, plus setup 12 x $95.00 = $1,140.00; line total $17,256.48\n- 3 x MON-24 at $219.00 = $657.00, plus setup 3 x $15.00 = $45.00; line total $702.00\nANSWER: $17,958.48 (2 lines)","r",1.9],[56,"gen-027","quote","907.0","$907.00 (2 lines)","Quote action:\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\n- 1 x AP-6E at $389.00 = $389.00, plus setup 1 x $60.00 = $60.00; line total $449.00\nANSWER: $907.00 (2 lines)","r",1.6],[56,"gen-028","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 48 port switch is not on the price list (we stock: 24-port PoE switch). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 48 port switch, which is not on the price list (we stock: 24-port PoE switch). A different item is never substituted.\nANSWER: NOT IN VAULT: 48 port switch is not on the price list (we stock: 24-port PoE switch). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",2.0],[56,"gen-029","quote","3447.0","$3,447.00","Quote action: 3 x LT-14 at $1,149.00 = $3,447.00, no setup; line total $3,447.00.\nANSWER: $3,447.00","r",1.1],[56,"gen-030","quote","9672.4","$9,672.40 (2 lines)","Quote action:\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $10.00 = $100.00; line total $2,202.40\n- 5 x LT-16 at $1,399.00 = $6,995.00, plus setup 5 x $95.00 = $475.00; line total $7,470.00\nANSWER: $9,672.40 (2 lines)","r",1.8],[56,"gen-031","quote","2300.0","$2,300.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, no setup; line total $1,250.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $2,300.00 (2 lines)","r",2.1],[56,"gen-032","quote","6716.8","$6,716.80","Quote action: 20 x UPS-1500 at $329.00 = $6,580.00, less 4% = $6,316.80, plus setup 20 x $20.00 = $400.00; line total $6,716.80.\nANSWER: $6,716.80","r",1.3],[56,"gen-033","quote","2877.0","$2,877.00 (2 lines)","Quote action:\n- 1 x AP-6E at $389.00 = $389.00, no setup; line total $389.00\n- 2 x LT-14 at $1,149.00 = $2,298.00, plus setup 2 x $95.00 = $190.00; line total $2,488.00\nANSWER: $2,877.00 (2 lines)","r",1.8],[56,"gen-034","quote","2642.88","$2,642.88","Quote action: 12 x DOCK-C at $219.00 = $2,628.00, less 4% = $2,522.88, plus setup 12 x $10.00 = $120.00; line total $2,642.88.\nANSWER: $2,642.88","r",1.0],[56,"gen-035","quote","1808.0","$1,808.00 (2 lines)","Quote action:\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $1,808.00 (2 lines)","r",2.1],[56,"gen-036","quote","4970.0","$4,970.00","Quote action: 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00.\nANSWER: $4,970.00","r",0.9],[56,"gen-037","quote","2800.4","$2,800.40 (2 lines)","Quote action:\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $2,800.40 (2 lines)","r",1.9],[56,"gen-038","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",1.2],[56,"gen-039","quote","2334.0","$2,334.00","Quote action: 6 x AP-6E at $389.00 = $2,334.00, no setup; line total $2,334.00.\nANSWER: $2,334.00","r",1.1],[56,"gen-040","quote","1006.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",1.9],[56,"gen-041","quote","6688.0","$6,688.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x MON-24 at $219.00 = $438.00, plus setup 2 x $15.00 = $30.00; line total $468.00\nANSWER: $6,688.00 (2 lines)","r",1.7],[56,"gen-042","quote","13685.76","$13,685.76 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, no setup; line total $3,329.28\nANSWER: $13,685.76 (2 lines)","r",1.9],[56,"gen-043","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[56,"gen-044","quote","807.0","$807.00 (2 lines)","Quote action:\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $807.00 (2 lines)","r",1.7],[56,"gen-045","quote","13536.4","$13,536.40 (2 lines)","Quote action:\n- 4 x AP-6E at $389.00 = $1,556.00, no setup; line total $1,556.00\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\nANSWER: $13,536.40 (2 lines)","r",1.9],[56,"gen-046","quote","1663.0","$1,663.00 (2 lines)","Quote action:\n- 6 x MON-24 at $219.00 = $1,314.00, no setup; line total $1,314.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,663.00 (2 lines)","r",1.8],[56,"gen-047","quote","1213.0","$1,213.00 (2 lines)","Quote action:\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\nANSWER: $1,213.00 (2 lines)","r",1.6],[56,"gen-048","quote","6220.0","$6,220.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00.\nANSWER: $6,220.00","r",1.0],[56,"gen-049","quote","1343.0","$1,343.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,343.00 (2 lines)","r",1.7],[56,"gen-050","quote","2202.4","$2,202.40","Quote action: 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $10.00 = $100.00; line total $2,202.40.\nANSWER: $2,202.40","r",1.0],[56,"gen-051","quote","1167.0","$1,167.00","Quote action: 3 x AP-6E at $389.00 = $1,167.00, no setup; line total $1,167.00.\nANSWER: $1,167.00","r",1.0],[56,"gen-052","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[56,"gen-053","quote","468.0","$468.00","Quote action: 2 x MON-24 at $219.00 = $438.00, plus setup 2 x $15.00 = $30.00; line total $468.00.\nANSWER: $468.00","r",1.0],[56,"gen-054","quote","4596.0","$4,596.00","Quote action: 4 x LT-14 at $1,149.00 = $4,596.00, no setup; line total $4,596.00.\nANSWER: $4,596.00","r",1.0],[56,"gen-055","quote","1723.0","$1,723.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,723.00 (2 lines)","r",1.6],[56,"gen-056","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.2],[56,"gen-057","quote","12064.25","$12,064.25 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\nANSWER: $12,064.25 (2 lines)","r",1.8],[56,"gen-058","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[56,"gen-059","quote","657.0","$657.00","Quote action: 3 x DOCK-C at $219.00 = $657.00, no setup; line total $657.00.\nANSWER: $657.00","r",0.9],[56,"gen-060","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 32 inch monitors, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-061","quote","1596.0","$1,596.00 (2 lines)","Quote action:\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\nANSWER: $1,596.00 (2 lines)","r",1.8],[56,"gen-062","quote","5596.0","$5,596.00","Quote action: 4 x LT-16 at $1,399.00 = $5,596.00, no setup; line total $5,596.00.\nANSWER: $5,596.00","r",1.0],[56,"gen-063","quote","1404.0","$1,404.00","Quote action: 6 x MON-24 at $219.00 = $1,314.00, plus setup 6 x $15.00 = $90.00; line total $1,404.00.\nANSWER: $1,404.00","r",1.0],[56,"gen-064","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-065","quote","1223.0","$1,223.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,223.00 (2 lines)","r",1.6],[56,"gen-066","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.0],[56,"gen-067","quote","29838.5","$29,838.50 (3 lines)","Quote action:\n- 25 x DT-MINI at $899.00 = $22,475.00, less 7% = $20,901.75, plus setup 25 x $95.00 = $2,375.00; line total $23,276.75\n- 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75\n- 5 x DOCK-C at $219.00 = $1,095.00, no setup; line total $1,095.00\nANSWER: $29,838.50 (3 lines)","r",2.5],[56,"gen-068","quote","1798.0","$1,798.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x MON-27 at $289.00 = $289.00, plus setup 1 x $15.00 = $15.00; line total $304.00\nANSWER: $1,798.00 (2 lines)","r",1.9],[56,"gen-069","quote","5758.4","$5,758.40 (2 lines)","Quote action:\n- 10 x UPS-1500 at $329.00 = $3,290.00, less 4% = $3,158.40, plus setup 10 x $20.00 = $200.00; line total $3,358.40\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $5,758.40 (2 lines)","r",1.9],[56,"gen-070","quote","2236.0","$2,236.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, no setup; line total $1,798.00\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $2,236.00 (2 lines)","r",1.6],[56,"gen-071","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-32 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",2.5],[56,"gen-072","quote","21349.2","$21,349.20 (2 lines)","Quote action:\n- 15 x LT-14 at $1,149.00 = $17,235.00, less 4% = $16,545.60, plus setup 15 x $95.00 = $1,425.00; line total $17,970.60\n- 15 x MON-24 at $219.00 = $3,285.00, less 4% = $3,153.60, plus setup 15 x $15.00 = $225.00; line total $3,378.60\nANSWER: $21,349.20 (2 lines)","r",2.0],[56,"gen-073","quote","837.0","$837.00 (2 lines)","Quote action:\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $837.00 (2 lines)","r",1.8],[56,"gen-074","quote","1343.0","$1,343.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,343.00 (2 lines)","r",1.7],[56,"gen-075","quote","16780.4","$16,780.40 (2 lines)","Quote action:\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $16,780.40 (2 lines)","r",1.9],[56,"gen-076","quote","1556.0","$1,556.00","Quote action: 4 x AP-6E at $389.00 = $1,556.00, no setup; line total $1,556.00.\nANSWER: $1,556.00","r",1.1],[56,"gen-077","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.0],[56,"gen-078","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 1000VA battery backup is not on the price list (we stock: battery backup 1500VA). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 1000VA battery backup, which is not on the price list (we stock: battery backup 1500VA). A different item is never substituted.\nANSWER: NOT IN VAULT: 1000VA battery backup is not on the price list (we stock: battery backup 1500VA). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",2.6],[56,"gen-079","quote","14376.48","$14,376.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48.\nANSWER: $14,376.48","r",1.0],[56,"gen-080","quote","6719.25","$6,719.25","Quote action: 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, no setup; line total $6,719.25.\nANSWER: $6,719.25","r",1.0],[56,"gen-081","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 1000VA battery backup is not on the price list (we stock: battery backup 1500VA). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 1000VA battery backup, which is not on the price list (we stock: battery backup 1500VA). A different item is never substituted.\nANSWER: NOT IN VAULT: 1000VA battery backup is not on the price list (we stock: battery backup 1500VA). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",2.4],[56,"gen-082","quote","3598.0","$3,598.00 (3 lines)","Quote action:\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $3,598.00 (3 lines)","r",2.5],[56,"gen-083","quote","6995.0","$6,995.00","Quote action: 5 x LT-16 at $1,399.00 = $6,995.00, no setup; line total $6,995.00.\nANSWER: $6,995.00","r",1.0],[56,"gen-084","quote","4029.0","$4,029.00 (2 lines)","Quote action:\n- 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00\n- 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00\nANSWER: $4,029.00 (2 lines)","r",1.7],[56,"gen-085","unknown","\"NOT IN VAULT\"","NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","MON-32 is not on the price list: special or custom order, not priced here.\nANSWER: NOT IN VAULT: MON-32 is not on the price list: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",2.4],[56,"gen-086","quote","2500.0","$2,500.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, no setup; line total $2,500.00.\nANSWER: $2,500.00","r",0.9],[56,"gen-087","quote","24949.2","$24,949.20 (2 lines)","Quote action:\n- 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60\n- 15 x MON-24 at $219.00 = $3,285.00, less 4% = $3,153.60, plus setup 15 x $15.00 = $225.00; line total $3,378.60\nANSWER: $24,949.20 (2 lines)","r",1.8],[56,"gen-088","quote","14376.48","$14,376.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48.\nANSWER: $14,376.48","r",1.0],[56,"gen-089","quote","1228.0","$1,228.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,228.00 (2 lines)","r",1.7],[56,"gen-090","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 32 inch monitors, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-091","quote","2694.0","$2,694.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,694.00 (2 lines)","r",1.9],[56,"gen-092","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",1.1],[56,"gen-093","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-094","quote","2697.0","$2,697.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, no setup; line total $2,697.00.\nANSWER: $2,697.00","r",0.9],[56,"gen-095","quote","14984.48","$14,984.48 (2 lines)","Quote action:\n- 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $14,984.48 (2 lines)","r",1.7],[56,"gen-096","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.0],[56,"gen-097","quote","14564.25","$14,564.25 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 5 x LT-16 at $1,399.00 = $6,995.00, plus setup 5 x $95.00 = $475.00; line total $7,470.00\nANSWER: $14,564.25 (2 lines)","r",2.1],[56,"gen-098","quote","1118.0","$1,118.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $1,118.00 (2 lines)","r",1.6],[56,"gen-099","quote","778.0","$778.00","Quote action: 2 x AP-6E at $389.00 = $778.00, no setup; line total $778.00.\nANSWER: $778.00","r",1.0],[56,"gen-100","quote","21349.2","$21,349.20 (2 lines)","Quote action:\n- 15 x LT-14 at $1,149.00 = $17,235.00, less 4% = $16,545.60, plus setup 15 x $95.00 = $1,425.00; line total $17,970.60\n- 15 x MON-24 at $219.00 = $3,285.00, less 4% = $3,153.60, plus setup 15 x $15.00 = $225.00; line total $3,378.60\nANSWER: $21,349.20 (2 lines)","r",2.0],[56,"gen-101","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[56,"gen-102","quote","8208.0","$8,208.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\nANSWER: $8,208.00 (2 lines)","r",1.6],[56,"gen-103","quote","2774.4","$2,774.40","Quote action: 10 x MON-27 at $289.00 = $2,890.00, less 4% = $2,774.40, no setup; line total $2,774.40.\nANSWER: $2,774.40","r",1.3],[56,"gen-104","quote","1849.0","$1,849.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,849.00 (2 lines)","r",1.7],[56,"gen-105","quote","5682.0","$5,682.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 3 x LT-16 at $1,399.00 = $4,197.00, plus setup 3 x $95.00 = $285.00; line total $4,482.00\nANSWER: $5,682.00 (2 lines)","r",1.7],[56,"gen-106","quote","3540.88","$3,540.88 (2 lines)","Quote action:\n- 12 x DOCK-C at $219.00 = $2,628.00, less 4% = $2,522.88, plus setup 12 x $10.00 = $120.00; line total $2,642.88\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\nANSWER: $3,540.88 (2 lines)","r",1.7],[56,"gen-107","quote","6140.0","$6,140.00 (2 lines)","Quote action:\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\n- 5 x MON-24 at $219.00 = $1,095.00, plus setup 5 x $15.00 = $75.00; line total $1,170.00\nANSWER: $6,140.00 (2 lines)","r",1.6],[56,"gen-108","quote","13480.4","$13,480.40 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $13,480.40 (2 lines)","r",1.7],[56,"gen-109","quote","6323.0","$6,323.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00\n- 2 x MON-27 at $289.00 = $578.00, no setup; line total $578.00\nANSWER: $6,323.00 (2 lines)","r",2.1],[56,"gen-110","quote","11832.8","$11,832.80 (2 lines)","Quote action:\n- 10 x DT-MINI at $899.00 = $8,990.00, less 4% = $8,630.40, plus setup 10 x $95.00 = $950.00; line total $9,580.40\n- 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $15.00 = $150.00; line total $2,252.40\nANSWER: $11,832.80 (2 lines)","r",1.9],[56,"gen-111","quote","4488.0","$4,488.00 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $4,488.00 (2 lines)","r",1.8],[56,"gen-112","quote","2996.0","$2,996.00 (2 lines)","Quote action:\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,996.00 (2 lines)","r",1.9],[56,"gen-113","quote","8868.0","$8,868.00 (2 lines)","Quote action:\n- 6 x LT-14 at $1,149.00 = $6,894.00, plus setup 6 x $95.00 = $570.00; line total $7,464.00\n- 6 x MON-24 at $219.00 = $1,314.00, plus setup 6 x $15.00 = $90.00; line total $1,404.00\nANSWER: $8,868.00 (2 lines)","r",1.8],[56,"gen-114","quote","1188.0","$1,188.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x MON-27 at $289.00 = $289.00, no setup; line total $289.00\nANSWER: $1,188.00 (2 lines)","r",1.6],[56,"gen-115","quote","1958.0","$1,958.00 (2 lines)","Quote action:\n- 2 x DOCK-C at $219.00 = $438.00, plus setup 2 x $10.00 = $20.00; line total $458.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $1,958.00 (2 lines)","r",1.8],[56,"gen-116","quote","5745.0","$5,745.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00.\nANSWER: $5,745.00","r",1.1],[56,"gen-117","quote","608.0","$608.00","Quote action: 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00.\nANSWER: $608.00","r",1.4],[56,"gen-118","quote","1228.0","$1,228.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, no setup; line total $899.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $1,228.00 (2 lines)","r",1.9],[56,"gen-119","quote","2547.0","$2,547.00 (2 lines)","Quote action:\n- 3 x AP-6E at $389.00 = $1,167.00, plus setup 3 x $60.00 = $180.00; line total $1,347.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,547.00 (2 lines)","r",1.9],[56,"gen-120","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 15 inch laptops is not on the price list (we stock: business laptop 14in; business laptop 16in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a","The request asks for 15 inch laptops, which is not on the price list (we stock: business laptop 14in; business laptop 16in). A different item is never substituted.\nANSWER: NOT IN VAULT: 15 inch laptops is not on the price list (we stock: business laptop 14in; business laptop 16in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-121","quote","5091.75","$5,091.75","Quote action: 25 x DOCK-C at $219.00 = $5,475.00, less 7% = $5,091.75, no setup; line total $5,091.75.\nANSWER: $5,091.75","r",1.1],[56,"gen-122","quote","2436.0","$2,436.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 4 x MON-24 at $219.00 = $876.00, plus setup 4 x $15.00 = $60.00; line total $936.00\nANSWER: $2,436.00 (2 lines)","r",1.8],[56,"gen-123","quote","16116.48","$16,116.48","Quote action: 12 x LT-16 at $1,399.00 = $16,788.00, less 4% = $16,116.48, no setup; line total $16,116.48.\nANSWER: $16,116.48","r",1.2],[56,"gen-124","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 32 inch monitors, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-125","quote","3698.0","$3,698.00 (2 lines)","Quote action:\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $3,698.00 (2 lines)","r",1.9],[56,"gen-126","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.2],[56,"gen-127","quote","1343.0","$1,343.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x UPS-1500 at $329.00 = $329.00, plus setup 1 x $20.00 = $20.00; line total $349.00\nANSWER: $1,343.00 (2 lines)","r",1.8],[56,"gen-128","quote","1095.0","$1,095.00","Quote action: 5 x DOCK-C at $219.00 = $1,095.00, no setup; line total $1,095.00.\nANSWER: $1,095.00","r",0.9],[56,"gen-129","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.9],[56,"gen-130","quote","11030.4","$11,030.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, no setup; line total $11,030.40.\nANSWER: $11,030.40","r",1.2],[56,"gen-131","quote","2456.0","$2,456.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\n- 2 x MON-24 at $219.00 = $438.00, plus setup 2 x $15.00 = $30.00; line total $468.00\nANSWER: $2,456.00 (2 lines)","r",1.6],[56,"gen-132","quote","6798.0","$6,798.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x MON-27 at $289.00 = $578.00, no setup; line total $578.00\nANSWER: $6,798.00 (2 lines)","r",1.8],[56,"gen-133","quote","11715.48","$11,715.48 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48\n- 1 x DOCK-C at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $11,715.48 (2 lines)","r",1.9],[56,"gen-134","quote","3598.0","$3,598.00 (3 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 2 x AP-6E at $389.00 = $778.00, plus setup 2 x $60.00 = $120.00; line total $898.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $3,598.00 (3 lines)","r",2.5],[56,"gen-135","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 32 inch monitors, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-136","quote","2142.0","$2,142.00 (2 lines)","Quote action:\n- 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00\n- 5 x MON-24 at $219.00 = $1,095.00, no setup; line total $1,095.00\nANSWER: $2,142.00 (2 lines)","r",1.9],[56,"gen-137","quote","28365.6","$28,365.60 (2 lines)","Quote action:\n- 20 x LT-14 at $1,149.00 = $22,980.00, less 4% = $22,060.80, plus setup 20 x $95.00 = $1,900.00; line total $23,960.80\n- 20 x DOCK-C at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $10.00 = $200.00; line total $4,404.80\nANSWER: $28,365.60 (2 lines)","r",1.7],[56,"gen-138","quote","2899.0","$2,899.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x LT-16 at $1,399.00 = $1,399.00, no setup; line total $1,399.00\nANSWER: $2,899.00 (2 lines)","r",1.8],[56,"gen-139","quote","28368.5","$28,368.50 (2 lines)","Quote action:\n- 25 x DT-MINI at $899.00 = $22,475.00, less 7% = $20,901.75, plus setup 25 x $95.00 = $2,375.00; line total $23,276.75\n- 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, no setup; line total $5,091.75\nANSWER: $28,368.50 (2 lines)","r",1.8],[56,"gen-140","quote","8208.0","$8,208.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\nANSWER: $8,208.00 (2 lines)","r",1.8],[56,"gen-141","quote","2774.4","$2,774.40","Quote action: 10 x MON-27 at $289.00 = $2,890.00, less 4% = $2,774.40, no setup; line total $2,774.40.\nANSWER: $2,774.40","r",1.0],[56,"gen-142","quote","1723.0","$1,723.00 (2 lines)","Quote action:\n- 1 x LT-16 at $1,399.00 = $1,399.00, plus setup 1 x $95.00 = $95.00; line total $1,494.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,723.00 (2 lines)","r",1.8],[56,"gen-143","quote","4500.0","$4,500.00","Quote action: 3 x FW-SMB at $1,250.00 = $3,750.00, plus setup 3 x $250.00 = $750.00; line total $4,500.00.\nANSWER: $4,500.00","r",0.9],[56,"gen-144","quote","1050.0","$1,050.00","Quote action: 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00.\nANSWER: $1,050.00","r",1.0],[56,"gen-145","quote","1166.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",1.8],[56,"gen-146","quote","2245.0","$2,245.00","Quote action: 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00.\nANSWER: $2,245.00","r",1.0],[56,"gen-147","quote","2596.0","$2,596.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $2,596.00 (2 lines)","r",1.6],[56,"gen-148","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 15 inch laptops is not on the price list (we stock: business laptop 14in; business laptop 16in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a","The request asks for 15 inch laptops, which is not on the price list (we stock: business laptop 14in; business laptop 16in). A different item is never substituted.\nANSWER: NOT IN VAULT: 15 inch laptops is not on the price list (we stock: business laptop 14in; business laptop 16in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-149","quote","2517.0","$2,517.00 (2 lines)","Quote action:\n- 2 x LT-14 at $1,149.00 = $2,298.00, no setup; line total $2,298.00\n- 1 x MON-24 at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $2,517.00 (2 lines)","r",1.7],[56,"gen-150","quote","15005.76","$15,005.76 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, plus setup 12 x $15.00 = $180.00; line total $3,509.28\nANSWER: $15,005.76 (2 lines)","r",1.9],[56,"gen-151","quote","7908.0","$7,908.00 (2 lines)","Quote action:\n- 5 x LT-16 at $1,399.00 = $6,995.00, plus setup 5 x $95.00 = $475.00; line total $7,470.00\n- 2 x DOCK-C at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $7,908.00 (2 lines)","r",1.8],[56,"gen-152","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 32 inch monitors, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 32 inch monitors is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.0],[56,"gen-153","quote","3029.0","$3,029.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x UPS-1500 at $329.00 = $329.00, no setup; line total $329.00\nANSWER: $3,029.00 (3 lines)","r",2.6],[56,"gen-154","quote","12842.25","$12,842.25 (2 lines)","Quote action:\n- 25 x AP-6E at $389.00 = $9,725.00, less 7% = $9,044.25, plus setup 25 x $60.00 = $1,500.00; line total $10,544.25\n- 2 x LT-14 at $1,149.00 = $2,298.00, no setup; line total $2,298.00\nANSWER: $12,842.25 (2 lines)","r",1.9],[56,"gen-155","quote","1599.0","$1,599.00 (2 lines)","Quote action:\n- 3 x MON-27 at $289.00 = $867.00, plus setup 3 x $15.00 = $45.00; line total $912.00\n- 3 x DOCK-C at $219.00 = $657.00, plus setup 3 x $10.00 = $30.00; line total $687.00\nANSWER: $1,599.00 (2 lines)","r",1.6],[56,"gen-156","quote","10732.8","$10,732.80 (2 lines)","Quote action:\n- 10 x DT-MINI at $899.00 = $8,990.00, less 4% = $8,630.40, no setup; line total $8,630.40\n- 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $10,732.80 (2 lines)","r",1.9],[56,"gen-157","quote","5988.0","$5,988.00 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\nANSWER: $5,988.00 (2 lines)","r",1.8],[56,"gen-158","quote","13236.48","$13,236.48","Quote action: 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, no setup; line total $13,236.48.\nANSWER: $13,236.48","r",1.1],[56,"gen-159","quote","30295.31","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",2.7],[56,"gen-160","quote","1793.0","$1,793.00 (2 lines)","Quote action:\n- 5 x DOCK-C at $219.00 = $1,095.00, no setup; line total $1,095.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $1,793.00 (2 lines)","r",1.9],[56,"gen-161","quote","5532.0","$5,532.00 (2 lines)","Quote action:\n- 3 x LT-16 at $1,399.00 = $4,197.00, plus setup 3 x $95.00 = $285.00; line total $4,482.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $5,532.00 (2 lines)","r",1.9],[56,"gen-162","quote","6096.0","$6,096.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 4 x LT-14 at $1,149.00 = $4,596.00, no setup; line total $4,596.00\nANSWER: $6,096.00 (2 lines)","r",1.6],[56,"gen-163","quote","22620.6","$22,620.60 (2 lines)","Quote action:\n- 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60\n- 1 x SW-24P at $1,050.00 = $1,050.00, no setup; line total $1,050.00\nANSWER: $22,620.60 (2 lines)","r",1.9],[56,"gen-164","quote","16480.4","$16,480.40 (2 lines)","Quote action:\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\n- 2 x SW-24P at $1,050.00 = $2,100.00, no setup; line total $2,100.00\nANSWER: $16,480.40 (2 lines)","r",1.8],[56,"gen-165","quote","6183.0","$6,183.00 (2 lines)","Quote action:\n- 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00\n- 2 x MON-24 at $219.00 = $438.00, no setup; line total $438.00\nANSWER: $6,183.00 (2 lines)","r",1.8],[56,"gen-166","quote","13685.76","$13,685.76 (2 lines)","Quote action:\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, no setup; line total $3,329.28\nANSWER: $13,685.76 (2 lines)","r",2.0],[56,"gen-167","quote","19722.15","$19,722.15 (2 lines)","Quote action:\n- 25 x DOCK-C at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $10.00 = $250.00; line total $5,341.75\n- 10 x LT-16 at $1,399.00 = $13,990.00, less 4% = $13,430.40, plus setup 10 x $95.00 = $950.00; line total $14,380.40\nANSWER: $19,722.15 (2 lines)","r",1.9],[56,"gen-168","quote","4396.0","$4,396.00 (2 lines)","Quote action:\n- 4 x UPS-1500 at $329.00 = $1,316.00, plus setup 4 x $20.00 = $80.00; line total $1,396.00\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\nANSWER: $4,396.00 (2 lines)","r",1.7],[56,"gen-169","quote","1368.0","$1,368.00 (2 lines)","Quote action:\n- 1 x LT-14 at $1,149.00 = $1,149.00, no setup; line total $1,149.00\n- 1 x MON-24 at $219.00 = $219.00, no setup; line total $219.00\nANSWER: $1,368.00 (2 lines)","r",1.7],[56,"gen-170","quote","10338.0","$10,338.00 (2 lines)","Quote action:\n- 6 x LT-16 at $1,399.00 = $8,394.00, plus setup 6 x $95.00 = $570.00; line total $8,964.00\n- 6 x DOCK-C at $219.00 = $1,314.00, plus setup 6 x $10.00 = $60.00; line total $1,374.00\nANSWER: $10,338.00 (2 lines)","r",1.8],[56,"gen-171","quote","2376.0","$2,376.00 (2 lines)","Quote action:\n- 2 x DT-MINI at $899.00 = $1,798.00, no setup; line total $1,798.00\n- 2 x MON-27 at $289.00 = $578.00, no setup; line total $578.00\nANSWER: $2,376.00 (2 lines)","r",1.6],[56,"gen-172","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[56,"gen-173","quote","14777.8","$14,777.80 (3 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, no setup; line total $11,030.40\n- 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\n- 5 x UPS-1500 at $329.00 = $1,645.00, no setup; line total $1,645.00\nANSWER: $14,777.80 (3 lines)","r",3.0],[56,"gen-174","quote","7870.4","$7,870.40 (3 lines)","Quote action:\n- 5 x DT-MINI at $899.00 = $4,495.00, plus setup 5 x $95.00 = $475.00; line total $4,970.00\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $10.00 = $100.00; line total $2,202.40\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $7,870.40 (3 lines)","r",2.7],[56,"gen-175","quote","6534.0","$6,534.00 (3 lines)","Quote action:\n- 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 6 x AP-6E at $389.00 = $2,334.00, no setup; line total $2,334.00\nANSWER: $6,534.00 (3 lines)","r",2.5],[56,"gen-176","quote","9617.13","$9,617.13 (2 lines)","Quote action:\n- 25 x MON-27 at $289.00 = $7,225.00, less 7% = $6,719.25, plus setup 25 x $15.00 = $375.00; line total $7,094.25\n- 12 x DOCK-C at $219.00 = $2,628.00, less 4% = $2,522.88, no setup; line total $2,522.88\nANSWER: $9,617.13 (2 lines)","r",1.7],[56,"gen-177","quote","26475.7","$26,475.70 (3 lines)","Quote action:\n- 15 x LT-14 at $1,149.00 = $17,235.00, less 4% = $16,545.60, plus setup 15 x $95.00 = $1,425.00; line total $17,970.60\n- 30 x MON-24 at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $15.00 = $450.00; line total $6,560.10\n- 5 x AP-6E at $389.00 = $1,945.00, no setup; line total $1,945.00\nANSWER: $26,475.70 (3 lines)","r",2.6],[56,"gen-178","quote","12473.28","$12,473.28 (2 lines)","Quote action:\n- 6 x LT-16 at $1,399.00 = $8,394.00, plus setup 6 x $95.00 = $570.00; line total $8,964.00\n- 12 x MON-27 at $289.00 = $3,468.00, less 4% = $3,329.28, plus setup 12 x $15.00 = $180.00; line total $3,509.28\nANSWER: $12,473.28 (2 lines)","r",1.7],[56,"gen-179","quote","21395.04","$21,395.04 (2 lines)","Quote action:\n- 12 x LT-14 at $1,149.00 = $13,788.00, less 4% = $13,236.48, plus setup 12 x $95.00 = $1,140.00; line total $14,376.48\n- 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56\nANSWER: $21,395.04 (2 lines)","r",2.0],[56,"gen-180","quote","6895.0","$6,895.00 (2 lines)","Quote action:\n- 5 x DT-MINI at $899.00 = $4,495.00, no setup; line total $4,495.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $6,895.00 (2 lines)","r",2.0],[56,"gen-181","quote","8816.4","$8,816.40 (2 lines)","Quote action:\n- 3 x LT-16 at $1,399.00 = $4,197.00, plus setup 3 x $95.00 = $285.00; line total $4,482.00\n- 10 x AP-6E at $389.00 = $3,890.00, less 4% = $3,734.40, plus setup 10 x $60.00 = $600.00; line total $4,334.40\nANSWER: $8,816.40 (2 lines)","r",1.7],[56,"gen-182","quote","1614.0","$1,614.00 (2 lines)","Quote action:\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $1,614.00 (2 lines)","r",1.7],[56,"gen-183","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 5 x AP-6E at $389.00 = $1,945.00, no setup; line total $1,945.00\nANSWER: $3,445.00 (2 lines)","r",1.6],[56,"gen-184","quote","5745.0","$5,745.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00.\nANSWER: $5,745.00","r",1.1],[56,"gen-185","quote","14484.48","$14,484.48 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48\nANSWER: $14,484.48 (2 lines)","r",2.0],[56,"gen-186","quote","6524.4","$6,524.40 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 10 x MON-27 at $289.00 = $2,890.00, less 4% = $2,774.40, plus setup 10 x $15.00 = $150.00; line total $2,924.40\nANSWER: $6,524.40 (2 lines)","r",1.9],[56,"gen-187","quote","1908.0","$1,908.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, no setup; line total $1,250.00\n- 2 x UPS-1500 at $329.00 = $658.00, no setup; line total $658.00\nANSWER: $1,908.00 (2 lines)","r",1.9],[56,"gen-188","quote","23665.6","$23,665.60 (2 lines)","Quote action:\n- 20 x DT-MINI at $899.00 = $17,980.00, less 4% = $17,260.80, plus setup 20 x $95.00 = $1,900.00; line total $19,160.80\n- 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80\nANSWER: $23,665.60 (2 lines)","r",1.7],[56,"gen-189","quote","8740.0","$8,740.00 (2 lines)","Quote action:\n- 5 x LT-16 at $1,399.00 = $6,995.00, no setup; line total $6,995.00\n- 5 x UPS-1500 at $329.00 = $1,645.00, plus setup 5 x $20.00 = $100.00; line total $1,745.00\nANSWER: $8,740.00 (2 lines)","r",2.1],[56,"gen-190","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 13 inch laptops is not on the price list (we stock: business laptop 14in; business laptop 16in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a","The request asks for 13 inch laptops, which is not on the price list (we stock: business laptop 14in; business laptop 16in). A different item is never substituted.\nANSWER: NOT IN VAULT: 13 inch laptops is not on the price list (we stock: business laptop 14in; business laptop 16in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",2.5],[56,"gen-191","quote","6220.0","$6,220.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, plus setup 5 x $95.00 = $475.00; line total $6,220.00.\nANSWER: $6,220.00","r",1.0],[56,"gen-192","quote","1385.0","$1,385.00 (2 lines)","Quote action:\n- 3 x DOCK-C at $219.00 = $657.00, plus setup 3 x $10.00 = $30.00; line total $687.00\n- 2 x UPS-1500 at $329.00 = $658.00, plus setup 2 x $20.00 = $40.00; line total $698.00\nANSWER: $1,385.00 (2 lines)","r",1.7],[56,"gen-193","quote","4912.0","$4,912.00 (2 lines)","Quote action:\n- 4 x DT-MINI at $899.00 = $3,596.00, plus setup 4 x $95.00 = $380.00; line total $3,976.00\n- 4 x MON-24 at $219.00 = $876.00, plus setup 4 x $15.00 = $60.00; line total $936.00\nANSWER: $4,912.00 (2 lines)","r",1.6],[56,"gen-194","quote","2278.0","$2,278.00 (2 lines)","Quote action:\n- 2 x AP-6E at $389.00 = $778.00, no setup; line total $778.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,278.00 (2 lines)","r",1.6],[56,"gen-195","quote","20145.6","$20,145.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, no setup; line total $20,145.60.\nANSWER: $20,145.60","r",1.0],[56,"gen-196","quote","1504.0","$1,504.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x MON-27 at $289.00 = $289.00, plus setup 1 x $15.00 = $15.00; line total $304.00\nANSWER: $1,504.00 (2 lines)","r",1.7],[56,"gen-197","quote","5745.0","$5,745.00","Quote action: 5 x LT-14 at $1,149.00 = $5,745.00, no setup; line total $5,745.00.\nANSWER: $5,745.00","r",1.1],[56,"gen-198","quote","3596.0","$3,596.00 (2 lines)","Quote action:\n- 2 x LT-16 at $1,399.00 = $2,798.00, plus setup 2 x $95.00 = $190.00; line total $2,988.00\n- 2 x MON-27 at $289.00 = $578.00, plus setup 2 x $15.00 = $30.00; line total $608.00\nANSWER: $3,596.00 (2 lines)","r",1.7],[56,"gen-199","quote","1223.0","$1,223.00 (2 lines)","Quote action:\n- 1 x DT-MINI at $899.00 = $899.00, plus setup 1 x $95.00 = $95.00; line total $994.00\n- 1 x DOCK-C at $219.00 = $219.00, plus setup 1 x $10.00 = $10.00; line total $229.00\nANSWER: $1,223.00 (2 lines)","r",1.6],[56,"gen-200","quote","1167.0","$1,167.00","Quote action: 3 x AP-6E at $389.00 = $1,167.00, no setup; line total $1,167.00.\nANSWER: $1,167.00","r",1.0],[56,"gen-201","quote","2252.4","$2,252.40","Quote action: 10 x MON-24 at $219.00 = $2,190.00, less 4% = $2,102.40, plus setup 10 x $15.00 = $150.00; line total $2,252.40.\nANSWER: $2,252.40","r",1.0],[56,"gen-202","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[56,"gen-203","quote","658.0","$658.00","Quote action: 2 x UPS-1500 at $329.00 = $658.00, no setup; line total $658.00.\nANSWER: $658.00","r",1.1],[56,"gen-204","unknown","\"NOT IN VAULT\"","NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","The same item appears on several lines and the quantities do not add up to a number in the request.\nANSWER: NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","r",2.4],[57,"ugly-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",1.0],[57,"ugly-02","quote","7018.56","$7,018.56","Quote action: 24 x MON-27 at $289.00 = $6,936.00, less 4% = $6,658.56, plus setup 24 x $15.00 = $360.00; line total $7,018.56.\nANSWER: $7,018.56","r",0.9],[57,"ugly-03","quote","21570.6","$21,570.60","Quote action: 15 x LT-16 at $1,399.00 = $20,985.00, less 4% = $20,145.60, plus setup 15 x $95.00 = $1,425.00; line total $21,570.60.\nANSWER: $21,570.60","r",1.2],[57,"ugly-04","quote","10356.48","$10,356.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, no setup; line total $10,356.48.\nANSWER: $10,356.48","r",0.8],[57,"ugly-05","quote","3445.0","$3,445.00 (2 lines)","Quote action:\n- 5 x AP-6E at $389.00 = $1,945.00, plus setup 5 x $60.00 = $300.00; line total $2,245.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $3,445.00 (2 lines)","r",1.7],[57,"ugly-06","quote","6410.1","$6,410.10","Quote action: 30 x DOCK-C at $219.00 = $6,570.00, less 7% = $6,110.10, plus setup 30 x $10.00 = $300.00; line total $6,410.10.\nANSWER: $6,410.10","r",0.8],[57,"ugly-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.3],[57,"ugly-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","no stocked item on the price list matches the request: special or custom order, not priced here.\nANSWER: NOT IN VAULT: no stocked item on the price list matches the request: special or custom order, not priced here. Ask the person who owns pricing (see people).","r",0.8],[57,"ugly-09","quote","1500.0","$1,500.00","Quote action: 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00.\nANSWER: $1,500.00","r",0.8],[57,"ugly-10","quote","8149.25","$8,149.25","Quote action: 25 x UPS-1500 at $329.00 = $8,225.00, less 7% = $7,649.25, plus setup 25 x $20.00 = $500.00; line total $8,149.25.\nANSWER: $8,149.25","r",1.1],[57,"ugly-11","quote","21867.0","$21,867.00","Quote action: 100 x MON-24 at $219.00 = $21,900.00, less 7% = $20,367.00, plus setup 100 x $15.00 = $1,500.00; line total $21,867.00.\nANSWER: $21,867.00","r",0.9],[57,"ugly-12","quote","5094.0","$5,094.00 (2 lines)","Quote action:\n- 6 x AP-6E at $389.00 = $2,334.00, plus setup 6 x $60.00 = $360.00; line total $2,694.00\n- 2 x SW-24P at $1,050.00 = $2,100.00, plus setup 2 x $150.00 = $300.00; line total $2,400.00\nANSWER: $5,094.00 (2 lines)","r",1.7],[57,"ugly-13","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.6],[57,"ugly-14","quote","13446.0","$13,446.00","Quote action: 9 x LT-16 at $1,399.00 = $12,591.00, plus setup 9 x $95.00 = $855.00; line total $13,446.00.\nANSWER: $13,446.00","r",0.9],[57,"ugly-15","quote","17244.72","$17,244.72","Quote action: 18 x DT-MINI at $899.00 = $16,182.00, less 4% = $15,534.72, plus setup 18 x $95.00 = $1,710.00; line total $17,244.72.\nANSWER: $17,244.72","r",1.0],[57,"ugly-16","quote","44642.8","NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","The same item appears on several lines and the quantities do not add up to a number in the request.\nANSWER: NOT IN VAULT: quantities unclear (possible double count). Ask the customer to confirm the split.","d",1.6],[57,"ugly-17","quote","1047.0","$1,047.00","Quote action: 3 x UPS-1500 at $329.00 = $987.00, plus setup 3 x $20.00 = $60.00; line total $1,047.00.\nANSWER: $1,047.00","r",0.9],[57,"ugly-18","quote","4496.0","$4,496.00 (3 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\n- 4 x AP-6E at $389.00 = $1,556.00, plus setup 4 x $60.00 = $240.00; line total $1,796.00\nANSWER: $4,496.00 (3 lines)","r",2.3],[57,"ugly-19","quote","4504.8","$4,504.80","Quote action: 20 x MON-24 at $219.00 = $4,380.00, less 4% = $4,204.80, plus setup 20 x $15.00 = $300.00; line total $4,504.80.\nANSWER: $4,504.80","r",1.0],[57,"ugly-20","quote","11980.4","$11,980.40","Quote action: 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40.\nANSWER: $11,980.40","r",1.1],[58,"ugly2-01","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.9],[58,"ugly2-02","quote","7192.0","$7,192.00 (2 lines)","Quote action:\n- 3 x SW-24P at $1,050.00 = $3,150.00, plus setup 3 x $150.00 = $450.00; line total $3,600.00\n- 8 x AP-6E at $389.00 = $3,112.00, plus setup 8 x $60.00 = $480.00; line total $3,592.00\nANSWER: $7,192.00 (2 lines)","r",1.7],[58,"ugly2-03","quote","8063.1","$8,063.10","Quote action: 30 x MON-27 at $289.00 = $8,670.00, less 7% = $8,063.10, no setup; line total $8,063.10.\nANSWER: $8,063.10","r",0.9],[58,"ugly2-04","quote","2094.0","$2,094.00","Quote action: 6 x UPS-1500 at $329.00 = $1,974.00, plus setup 6 x $20.00 = $120.00; line total $2,094.00.\nANSWER: $2,094.00","r",0.9],[58,"ugly2-05","quote","2132.0","$2,132.00 (2 lines)","Quote action:\n- 4 x MON-27 at $289.00 = $1,156.00, plus setup 4 x $15.00 = $60.00; line total $1,216.00\n- 4 x DOCK-C at $219.00 = $876.00, plus setup 4 x $10.00 = $40.00; line total $916.00\nANSWER: $2,132.00 (2 lines)","r",1.6],[58,"ugly2-06","quote","13178.44","$13,178.44","Quote action: 11 x LT-14 at $1,149.00 = $12,639.00, less 4% = $12,133.44, plus setup 11 x $95.00 = $1,045.00; line total $13,178.44.\nANSWER: $13,178.44","r",1.1],[58,"ugly2-07","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 32in is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 32in, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 32in is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",0.8],[58,"ugly2-08","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",0.8],[58,"ugly2-09","quote","10183.5","$10,183.50","Quote action: 50 x DOCK-C at $219.00 = $10,950.00, less 7% = $10,183.50, no setup; line total $10,183.50.\nANSWER: $10,183.50","r",0.8],[58,"ugly2-10","quote","2700.0","$2,700.00 (2 lines)","Quote action:\n- 1 x FW-SMB at $1,250.00 = $1,250.00, plus setup 1 x $250.00 = $250.00; line total $1,500.00\n- 1 x SW-24P at $1,050.00 = $1,050.00, plus setup 1 x $150.00 = $150.00; line total $1,200.00\nANSWER: $2,700.00 (2 lines)","r",1.7],[58,"ugly2-11","quote","36297.82","$36,297.82","Quote action: 26 x LT-16 at $1,399.00 = $36,374.00, less 7% = $33,827.82, plus setup 26 x $95.00 = $2,470.00; line total $36,297.82.\nANSWER: $36,297.82","r",1.0],[58,"ugly2-12","quote","5466.75","$5,466.75","Quote action: 25 x MON-24 at $219.00 = $5,475.00, less 7% = $5,091.75, plus setup 25 x $15.00 = $375.00; line total $5,466.75.\nANSWER: $5,466.75","r",0.9],[58,"ugly2-13","quote","3143.0","$3,143.00","Quote action: 7 x AP-6E at $389.00 = $2,723.00, plus setup 7 x $60.00 = $420.00; line total $3,143.00.\nANSWER: $3,143.00","r",0.8],[58,"ugly2-14","quote","14082.8","$14,082.80 (2 lines)","Quote action:\n- 10 x LT-14 at $1,149.00 = $11,490.00, less 4% = $11,030.40, plus setup 10 x $95.00 = $950.00; line total $11,980.40\n- 10 x DOCK-C at $219.00 = $2,190.00, less 4% = $2,102.40, no setup; line total $2,102.40\nANSWER: $14,082.80 (2 lines)","r",1.8],[58,"ugly2-15","quote","3000.0","$3,000.00","Quote action: 2 x FW-SMB at $1,250.00 = $2,500.00, plus setup 2 x $250.00 = $500.00; line total $3,000.00.\nANSWER: $3,000.00","r",0.9],[59,"quote-01","quote","46542.8","$46,542.80","Quote action: 40 x LT-14 at $1,149.00 = $45,960.00, less 7% = $42,742.80, plus setup 40 x $95.00 = $3,800.00; line total $46,542.80.\nANSWER: $46,542.80","r",1.2],[59,"quote-02","quote","28760.8","$28,760.80","Quote action: 20 x LT-16 at $1,399.00 = $27,980.00, less 4% = $26,860.80, plus setup 20 x $95.00 = $1,900.00; line total $28,760.80.\nANSWER: $28,760.80","r",1.0],[59,"quote-03","quote","11496.48","$11,496.48","Quote action: 12 x DT-MINI at $899.00 = $10,788.00, less 4% = $10,356.48, plus setup 12 x $95.00 = $1,140.00; line total $11,496.48.\nANSWER: $11,496.48","r",0.9],[59,"quote-04","quote","5285.76","$5,285.76","Quote action: 24 x DOCK-C at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $10.00 = $240.00; line total $5,285.76.\nANSWER: $5,285.76","r",0.9],[59,"quote-05","quote","16870.8","$16,870.80","Quote action: 40 x AP-6E at $389.00 = $15,560.00, less 7% = $14,470.80, plus setup 40 x $60.00 = $2,400.00; line total $16,870.80.\nANSWER: $16,870.80","r",0.9],[59,"quote-06","quote","5405.76","$5,405.76","Quote action: 24 x MON-24 at $219.00 = $5,256.00, less 4% = $5,045.76, plus setup 24 x $15.00 = $360.00; line total $5,405.76.\nANSWER: $5,405.76","r",1.1],[59,"quote-07","quote","34907.1","$34,907.10","Quote action: 30 x LT-14 at $1,149.00 = $34,470.00, less 7% = $32,057.10, plus setup 30 x $95.00 = $2,850.00; line total $34,907.10.\nANSWER: $34,907.10","r",1.0],[59,"quote-08","quote","33795.0","$33,795.00","Quote action: 30 x SW-24P at $1,050.00 = $31,500.00, less 7% = $29,295.00, plus setup 30 x $150.00 = $4,500.00; line total $33,795.00.\nANSWER: $33,795.00","r",1.0],[59,"quote-09","quote","9779.1","$9,779.10","Quote action: 30 x UPS-1500 at $329.00 = $9,870.00, less 7% = $9,179.10, plus setup 30 x $20.00 = $600.00; line total $9,779.10.\nANSWER: $9,779.10","r",1.2],[59,"quote-10","quote","42375.0","$42,375.00","Quote action: 30 x FW-SMB at $1,250.00 = $37,500.00, less 7% = $34,875.00, plus setup 30 x $250.00 = $7,500.00; line total $42,375.00.\nANSWER: $42,375.00","r",0.9],[59,"quote-11","quote","1988.0","$1,988.00","Quote action: 2 x DT-MINI at $899.00 = $1,798.00, plus setup 2 x $95.00 = $190.00; line total $1,988.00.\nANSWER: $1,988.00","r",0.8],[59,"quote-12","quote","34901.75","$34,901.75","Quote action: 25 x LT-16 at $1,399.00 = $34,975.00, less 7% = $32,526.75, plus setup 25 x $95.00 = $2,375.00; line total $34,901.75.\nANSWER: $34,901.75","r",1.0],[59,"quote-13","quote","2982.0","$2,982.00","Quote action: 3 x DT-MINI at $899.00 = $2,697.00, plus setup 3 x $95.00 = $285.00; line total $2,982.00.\nANSWER: $2,982.00","r",0.8],[59,"quote-14","quote","10402.56","$10,402.56","Quote action: 24 x AP-6E at $389.00 = $9,336.00, less 4% = $8,962.56, plus setup 24 x $60.00 = $1,440.00; line total $10,402.56.\nANSWER: $10,402.56","r",1.0],[59,"quote-15","quote","29000.0","$29,000.00","Quote action: 20 x FW-SMB at $1,250.00 = $25,000.00, less 4% = $24,000.00, plus setup 20 x $250.00 = $5,000.00; line total $29,000.00.\nANSWER: $29,000.00","r",1.0],[59,"quote-16","quote","11952.0","$11,952.00","Quote action: 8 x LT-16 at $1,399.00 = $11,192.00, plus setup 8 x $95.00 = $760.00; line total $11,952.00.\nANSWER: $11,952.00","r",0.9],[59,"lookup-01","lookup","[\"15 minutes\"]","15 minutes, 24/7.","Working: The question is about response time for a whole office being down. According to the policies/response-times.md note, a whole office down is classified as P1, which requires a first response within 15 minutes, 24/7.\n\nANSWER: 15 minutes, 24/7.","r",5.1],[59,"lookup-02","lookup","[\"$225\"]","$225 per hour.","Working: The question is about after-hours work rates. The note \"labor-rates.md\" states that after-hours, weekends, and holidays work is billed at **$225 per hour**, with a 2-hour minimum.\n\nANSWER: $225 per hour.","r",4.8],[59,"lookup-03","lookup","[\"$165\"]","$165 per hour.","Working: The labor rates note states that project work during business hours is $165 per hour. \nANSWER: $165 per hour.","r",2.1],[59,"lookup-04","lookup","[\"30 days\"]","30 days.","The backups are kept for **30 days**. \n\nANSWER: 30 days.","r",1.7],[59,"lookup-05","lookup","[\"sunday\", \"2 am\"]","Sunday 2 am to 5 am.","The server maintenance window is **Sunday 2 am to 5 am**. \n\nANSWER: Sunday 2 am to 5 am.","r",3.1],[59,"lookup-06","lookup","[\"call\"]","Call the user back on the phone number in the client note.","The first step is to verify the user's identity by calling the phone number listed in the client note. \n\nANSWER: Call the user back on the phone number in the client note.","r",4.4],[59,"lookup-07","lookup","[\"1 hour\"]","Within 1 hour.","Working: The question is about the time frame for disabling an account after a leaver request. The relevant SOP is in [[sops/user-offboarding.md]], which states that the account must be disabled within 1 hour of the client's request.\n\nANSWER: Within 1 hour.","r",5.4],[59,"lookup-08","lookup","[\"service director\"]","The service director.","Working: The vault notes state that any quote with a line or total over $10,000 requires approval from the service director. \nANSWER: The service director.","r",4.3],[59,"lookup-09","lookup","[\"3 business days\"]","3 business days.","The new user onboarding runbook states that at least **3 business days** notice is needed from the client. \n\nANSWER: 3 business days.","r",5.4],[59,"lookup-10","lookup","[\"change ticket\"]","A change ticket signed by the practice owner. Ask the service desk lead for approval once the ticket is received.","Working: Brightwater Dental requires a change ticket signed by the practice owner for any firewall change. The policy in [[policies/approvals.md]] also states that any change to a client firewall needs a change ticket first, approved by the service desk lead. \nANSWER: A change ticket signed by the practice owner. Ask the service desk lead for approval once the ticket is received.","r",5.3],[59,"triage-01","triage","\"service_desk\"","service_desk","The email describes a printer issue, which is a device problem. \n\nANSWER: service_desk","r",2.8],[59,"triage-02","triage","\"quote\"","quote","The email asks for a price on hardware (laptops and docks) for new hires. According to the SOP, emails asking for a price on hardware or project work should be routed to the **quote** queue.\n\nANSWER: quote","r",3.6],[59,"triage-03","triage","\"security\"","security","The email reports a suspicious link and password entry, which is a security concern.\n\nANSWER: security","r",2.0],[59,"triage-04","triage","\"onboarding\"","onboarding","The email announces a new starter. \nANSWER: onboarding","r",1.7],[59,"triage-05","triage","\"billing\"","billing","The email asks about an invoice and a payment. \nANSWER: billing","r",1.6],[59,"triage-06","triage","\"service_desk\"","service_desk","Working: The email mentions a device (laptop) not working (Outlook won't open). According to the SOP, this should be routed to the service_desk queue.\n\nANSWER: service_desk","r",4.4],[59,"triage-07","triage","\"onboarding\"","onboarding","Working: The email announces a leaver, so it should go to the onboarding queue. \nANSWER: onboarding","r",2.1],[59,"triage-08","triage","\"other\"","other","The email is asking about sponsorship, which is not related to a service desk issue, a quote, security, onboarding, or billing. It falls under \"other\" as it's about a request or question.\n\nANSWER: other","r",3.3],[59,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 34in ultrawide monitor is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special o","The request asks for 34in ultrawide monitor, which is not on the price list (we stock: monitor 24in; monitor 27in). A different item is never substituted.\nANSWER: NOT IN VAULT: 34in ultrawide monitor is not on the price list (we stock: monitor 24in; monitor 27in). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",0.8],[59,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","Working: The vault notes do not mention support for Linux desktops. \nANSWER: NOT IN VAULT. Ask the service desk lead.","r",5.6],[59,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the service director.","The vault notes do not mention the warranty on the LT-14 laptop. \nANSWER: NOT IN VAULT; ask the service director.","r",1.8],[59,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the service desk lead.","The vault notes do not mention anything about Morrow & Pike Law having a backup internet line. \n\nANSWER: NOT IN VAULT. Ask the service desk lead.","r",4.5],[59,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","The request does not say exactly which item or how many.\nANSWER: NOT IN VAULT: item or quantity unclear. Ask the customer which model and how many.","r",0.3],[59,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT plus ask the service desk lead.","The vault notes do not specify response times for clients outside Georgia. \n\nANSWER: NOT IN VAULT plus ask the service desk lead.","r",2.3],[60,"gen-001","quote","2472.9","$2,472.90 (2 lines)","Quote action:\n- 30 x RP-1824 at $75.40 (white oak +18%, stained +12%) = $2,262.00, less 5% = $2,148.90; line total $2,148.90\n- 12 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $324.00; line total $324.00\nANSWER: $2,472.90 (2 lines)","r",3.3],[60,"gen-002","quote","2410.21","$2,410.21 (2 lines)","Quote action:\n- 25 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $2,218.75, less 5% = $2,107.81; line total $2,107.81\n- 10 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $302.40; line total $302.40\nANSWER: $2,410.21 (2 lines)","r",3.3],[60,"gen-003","quote","702.0","$702.00 (2 lines)","Quote action:\n- 6 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $319.20; line total $319.20\n- 12 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $382.80; line total $382.80\nANSWER: $702.00 (2 lines)","r",3.2],[60,"gen-004","quote","1533.5","$1,533.50 (2 lines)","Quote action:\n- 20 x RP-1824 at $68.44 (white oak +18%, unfinished +0%) = $1,368.80; line total $1,368.80\n- 5 x CM-0896 at $32.94 (maple +10%, stained +12%) = $164.70; line total $164.70\nANSWER: $1,533.50 (2 lines)","r",3.2],[60,"gen-005","quote","760.44","$760.44 (2 lines)","Quote action:\n- 8 x SL-2430 at $53.43 (cherry +25%, stained +12%) = $427.44; line total $427.44\n- 15 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $333.00; line total $333.00\nANSWER: $760.44 (2 lines)","r",3.2],[60,"gen-006","quote","853.16","$853.16 (2 lines)","Quote action:\n- 10 x SD-2430 at $67.10 (maple +10%, stained +12%) = $671.00; line total $671.00\n- 3 x DB-1822 at $60.72 (white oak +18%, painted +20%) = $182.16; line total $182.16\nANSWER: $853.16 (2 lines)","r",3.2],[60,"gen-007","quote","1625.2","$1,625.20 (2 lines)","Quote action:\n- 12 x RP-2430 at $85.20 (poplar +0%, painted +20%) = $1,022.40; line total $1,022.40\n- 20 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $602.80; line total $602.80\nANSWER: $1,625.20 (2 lines)","r",3.3],[60,"gen-008","quote","624.0","$624.00 (2 lines)","Quote action:\n- 5 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $273.00; line total $273.00\n- 10 x CM-0896 at $35.10 (maple +10%, painted +20%) = $351.00; line total $351.00\nANSWER: $624.00 (2 lines)","r",3.2],[60,"gen-009","quote","814.65","$814.65 (2 lines)","Quote action:\n- 15 x SL-1824 at $42.47 (cherry +25%, stained +12%) = $637.05; line total $637.05\n- 8 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $177.60; line total $177.60\nANSWER: $814.65 (2 lines)","r",3.2],[60,"gen-010","quote","2600.61","$2,600.61 (2 lines)","Quote action:\n- 25 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $2,218.75, less 5% = $2,107.81; line total $2,107.81\n- 10 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $492.80; line total $492.80\nANSWER: $2,600.61 (2 lines)","r",3.3],[60,"gen-011","quote","1713.99","$1,713.99 (2 lines)","Quote action:\n- 15 x SD-1530 at $57.00 (poplar +0%, painted +20%) = $855.00; line total $855.00\n- 30 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $904.20, less 5% = $858.99; line total $858.99\nANSWER: $1,713.99 (2 lines)","r",3.3],[60,"gen-012","quote","1460.21","$1,460.21 (2 lines)","Quote action:\n- 25 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $1,218.75, less 5% = $1,157.81; line total $1,157.81\n- 10 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $302.40; line total $302.40\nANSWER: $1,460.21 (2 lines)","r",3.1],[60,"gen-013","quote","1519.2","$1,519.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $864.00; line total $864.00\nANSWER: $1,519.20 (2 lines)","r",3.6],[60,"gen-014","quote","2486.82","$2,486.82 (2 lines)","Quote action:\n- 50 x SL-2430 at $46.02 (white oak +18%, unfinished +0%) = $2,301.00, less 8% = $2,116.92; line total $2,116.92\n- 10 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $369.90; line total $369.90\nANSWER: $2,486.82 (2 lines)","r",3.4],[60,"gen-015","quote","2247.0","$2,247.00 (2 lines)","Quote action:\n- 25 x RP-1824 at $69.60 (poplar +0%, painted +20%) = $1,740.00, less 5% = $1,653.00; line total $1,653.00\n- 15 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $594.00; line total $594.00\nANSWER: $2,247.00 (2 lines)","r",3.2],[60,"gen-016","quote","626.24","$626.24 (2 lines)","Quote action:\n- 8 x SD-1530 at $65.08 (cherry +25%, stained +12%) = $520.64; line total $520.64\n- 4 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $105.60; line total $105.60\nANSWER: $626.24 (2 lines)","r",3.2],[60,"gen-017","quote","1834.95","$1,834.95 (2 lines)","Quote action:\n- 30 x SL-1824 at $40.30 (white oak +18%, stained +12%) = $1,209.00, less 5% = $1,148.55; line total $1,148.55\n- 12 x DB-1822 at $57.20 (maple +10%, painted +20%) = $686.40; line total $686.40\nANSWER: $1,834.95 (2 lines)","r",3.1],[60,"gen-018","quote","1654.9","$1,654.90 (2 lines)","Quote action:\n- 20 x RP-2430 at $71.00 (poplar +0%, unfinished +0%) = $1,420.00; line total $1,420.00\n- 6 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $234.90; line total $234.90\nANSWER: $1,654.90 (2 lines)","r",3.2],[60,"gen-019","quote","1228.5","$1,228.50 (2 lines)","Quote action:\n- 15 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,006.50; line total $1,006.50\n- 10 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $222.00; line total $222.00\nANSWER: $1,228.50 (2 lines)","r",3.3],[60,"gen-020","quote","1450.08","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.2],[60,"gen-021","quote","2843.09","$2,843.09 (2 lines)","Quote action:\n- 50 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $2,352.00, less 8% = $2,163.84; line total $2,163.84\n- 25 x DF-0830 at $28.60 (maple +10%, painted +20%) = $715.00, less 5% = $679.25; line total $679.25\nANSWER: $2,843.09 (2 lines)","r",3.3],[60,"gen-022","quote","1490.4","$1,490.40 (2 lines)","Quote action:\n- 12 x SD-1824 at $42.00 (poplar +0%, unfinished +0%) = $504.00; line total $504.00\n- 20 x DB-1216 at $49.32 (cherry +25%, stained +12%) = $986.40; line total $986.40\nANSWER: $1,490.40 (2 lines)","r",3.5],[60,"gen-023","quote","1278.22","$1,278.22 (1 line; not quoted, not stocked: 15x30 slab doors)","Quote action: 25 x SL-2430 at $53.82 (white oak +18%, painted +20%) = $1,345.50, less 5% = $1,278.22; line total $1,278.22.\nANSWER: $1,278.22 (1 line; not quoted, not stocked: 15x30 slab doors)","r",3.1],[60,"gen-024","quote","799.2","$799.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 4 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $144.00; line total $144.00\nANSWER: $799.20 (2 lines)","r",3.2],[60,"gen-025","quote","393.14","$393.14 (2 lines)","Quote action:\n- 6 x RP-1824 at $58.00 (poplar +0%, unfinished +0%) = $348.00; line total $348.00\n- 2 x DF-0624 at $22.57 (maple +10%, stained +12%) = $45.14; line total $45.14\nANSWER: $393.14 (2 lines)","r",3.2],[60,"gen-026","quote","799.2","$799.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 4 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $144.00; line total $144.00\nANSWER: $799.20 (2 lines)","r",3.2],[60,"gen-027","quote","1505.52","$1,505.52 (2 lines)","Quote action:\n- 25 x SL-2430 at $50.70 (maple +10%, painted +20%) = $1,267.50, less 5% = $1,204.12; line total $1,204.12\n- 10 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $301.40; line total $301.40\nANSWER: $1,505.52 (2 lines)","r",3.4],[60,"gen-028","quote","413.88","$413.88 (2 lines)","Quote action:\n- 6 x RP-1824 at $58.00 (poplar +0%, unfinished +0%) = $348.00; line total $348.00\n- 2 x CM-0896 at $32.94 (maple +10%, stained +12%) = $65.88; line total $65.88\nANSWER: $413.88 (2 lines)","r",3.2],[60,"gen-029","quote","1284.65","$1,284.65 (2 lines)","Quote action:\n- 15 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $983.25; line total $983.25\n- 5 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $301.40; line total $301.40\nANSWER: $1,284.65 (2 lines)","r",3.2],[60,"gen-030","quote","568.96","$568.96 (2 lines)","Quote action:\n- 8 x SL-1824 at $37.82 (maple +10%, stained +12%) = $302.56; line total $302.56\n- 12 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $266.40; line total $266.40\nANSWER: $568.96 (2 lines)","r",3.2],[60,"gen-031","quote","1480.3","$1,480.30 (2 lines)","Quote action:\n- 20 x SD-2430 at $68.75 (cherry +25%, unfinished +0%) = $1,375.00; line total $1,375.00\n- 3 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $105.30; line total $105.30\nANSWER: $1,480.30 (2 lines)","r",3.2],[60,"gen-032","quote","1115.52","$1,115.52 (2 lines)","Quote action:\n- 10 x RP-2430 at $85.20 (poplar +0%, painted +20%) = $852.00; line total $852.00\n- 6 x DB-1216 at $43.92 (maple +10%, stained +12%) = $263.52; line total $263.52\nANSWER: $1,115.52 (2 lines)","r",3.2],[60,"gen-033","quote","336.8","$336.80 (2 lines)","Quote action:\n- 5 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $273.00; line total $273.00\n- 2 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $63.80; line total $63.80\nANSWER: $336.80 (2 lines)","r",3.2],[60,"gen-034","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 20x25 is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30; slab door 18x24; slab door 24x30; raised panel door 18x24; raised panel door 24x30). As","The request asks for 20x25, which is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30; slab door 18x24; slab door 24x30; raised panel door 18x24; raised panel door 24x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 20x25 is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30; slab door 18x24; slab door 24x30; raised panel door 18x24; raised panel door 24x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.2],[60,"gen-035","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 20x26 is not on the price list (we stock: slab door 18x24; slab door 24x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 20x26, which is not on the price list (we stock: slab door 18x24; slab door 24x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 20x26 is not on the price list (we stock: slab door 18x24; slab door 24x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.2],[60,"gen-036","quote","752.4","$752.40","Quote action: 30 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $792.00, less 5% = $752.40; line total $752.40.\nANSWER: $752.40","r",1.7],[60,"gen-037","quote","1194.6","$1,194.60 (2 lines)","Quote action:\n- 12 x SD-2430 at $75.35 (cherry +25%, stained +12%) = $904.20; line total $904.20\n- 6 x DB-1822 at $48.40 (maple +10%, unfinished +0%) = $290.40; line total $290.40\nANSWER: $1,194.60 (2 lines)","r",3.2],[60,"gen-038","quote","1081.8","$1,081.80 (2 lines)","Quote action:\n- 15 x SD-1824 at $51.24 (maple +10%, stained +12%) = $768.60; line total $768.60\n- 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20\nANSWER: $1,081.80 (2 lines)","r",3.1],[60,"gen-039","quote","1268.25","$1,268.25 (2 lines)","Quote action:\n- 25 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $555.00, less 5% = $527.25; line total $527.25\n- 12 x SD-1530 at $61.75 (white oak +18%, stained +12%) = $741.00; line total $741.00\nANSWER: $1,268.25 (2 lines)","r",3.1],[60,"gen-040","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 10ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 10ft crown moulding, which is not on the price list (we stock: crown moulding 8ft). A different item is never substituted.\nANSWER: NOT IN VAULT: 10ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.0],[60,"gen-041","quote","131.95","$131.95 (2 lines)","Quote action:\n- 2 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $70.20; line total $70.20\n- 1 x SD-1530 at $61.75 (maple +10%, painted +20%) = $61.75; line total $61.75\nANSWER: $131.95 (2 lines)","r",3.0],[60,"gen-042","quote","357.5","$357.50 (2 lines)","Quote action:\n- 3 x RP-2430 at $92.30 (maple +10%, painted +20%) = $276.90; line total $276.90\n- 2 x SL-1824 at $40.30 (white oak +18%, stained +12%) = $80.60; line total $80.60\nANSWER: $357.50 (2 lines)","r",3.2],[60,"gen-043","quote","520.2","$520.20 (2 lines)","Quote action:\n- 12 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $304.20; line total $304.20\n- 6 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $216.00; line total $216.00\nANSWER: $520.20 (2 lines)","r",3.2],[60,"gen-044","quote","653.9","$653.90 (2 lines)","Quote action:\n- 5 x SD-2430 at $64.90 (white oak +18%, unfinished +0%) = $324.50; line total $324.50\n- 10 x CM-0896 at $32.94 (maple +10%, stained +12%) = $329.40; line total $329.40\nANSWER: $653.90 (2 lines)","r",3.2],[60,"gen-045","quote","727.36","$727.36 (2 lines)","Quote action:\n- 8 x RP-1824 at $64.96 (poplar +0%, stained +12%) = $519.68; line total $519.68\n- 4 x DB-1822 at $51.92 (white oak +18%, unfinished +0%) = $207.68; line total $207.68\nANSWER: $727.36 (2 lines)","r",3.0],[60,"gen-046","quote","2592.57","$2,592.57 (2 lines)","Quote action:\n- 25 x RP-2430 at $83.78 (white oak +18%, unfinished +0%) = $2,094.50, less 5% = $1,989.77; line total $1,989.77\n- 10 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $602.80; line total $602.80\nANSWER: $2,592.57 (2 lines)","r",3.4],[60,"gen-047","quote","884.96","$884.96 (2 lines)","Quote action:\n- 8 x SD-1530 at $65.08 (cherry +25%, stained +12%) = $520.64; line total $520.64\n- 12 x DF-0830 at $30.36 (white oak +18%, painted +20%) = $364.32; line total $364.32\nANSWER: $884.96 (2 lines)","r",3.2],[60,"gen-048","quote","1477.6","$1,477.60 (2 lines)","Quote action:\n- 20 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $1,276.00; line total $1,276.00\n- 5 x DB-1216 at $40.32 (poplar +0%, stained +12%) = $201.60; line total $201.60\nANSWER: $1,477.60 (2 lines)","r",3.2],[60,"gen-049","quote","1011.6","$1,011.60 (2 lines)","Quote action:\n- 15 x SL-1824 at $42.78 (white oak +18%, painted +20%) = $641.70; line total $641.70\n- 10 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $369.90; line total $369.90\nANSWER: $1,011.60 (2 lines)","r",3.3],[60,"gen-050","quote","2326.79","$2,326.79 (2 lines)","Quote action:\n- 30 x SD-2430 at $61.60 (poplar +0%, stained +12%) = $1,848.00, less 5% = $1,755.60; line total $1,755.60\n- 25 x DF-0624 at $24.05 (maple +10%, painted +20%) = $601.25, less 5% = $571.19; line total $571.19\nANSWER: $2,326.79 (2 lines)","r",3.3],[60,"gen-051","quote","1522.6","$1,522.60 (2 lines)","Quote action:\n- 12 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,065.00; line total $1,065.00\n- 8 x DB-1822 at $57.20 (white oak +18%, stained +12%) = $457.60; line total $457.60\nANSWER: $1,522.60 (2 lines)","r",3.2],[60,"gen-052","quote","765.9","$765.90 (2 lines)","Quote action:\n- 5 x SL-2430 at $47.58 (maple +10%, stained +12%) = $237.90; line total $237.90\n- 20 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $528.00; line total $528.00\nANSWER: $765.90 (2 lines)","r",3.1],[60,"gen-053","quote","773.7","$773.70 (2 lines)","Quote action:\n- 10 x SD-1824 at $60.90 (cherry +25%, painted +20%) = $609.00; line total $609.00\n- 5 x CM-0896 at $32.94 (maple +10%, stained +12%) = $164.70; line total $164.70\nANSWER: $773.70 (2 lines)","r",3.2],[60,"gen-054","quote","875.2","NOT IN VAULT: species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom. Ask the person who owns pricing (see people).","species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom.\nANSWER: NOT IN VAULT: species not stated or not offered (offered: poplar, maple, white oak, cherry): ask which, or it is custom. Ask the person who owns pricing (see people).","d",3.2],[60,"gen-055","quote","692.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.1],[60,"gen-056","quote","888.96","$888.96 (2 lines)","Quote action:\n- 12 x SD-1530 at $65.08 (cherry +25%, stained +12%) = $780.96; line total $780.96\n- 4 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $108.00; line total $108.00\nANSWER: $888.96 (2 lines)","r",3.3],[60,"gen-057","quote","2553.6","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.2],[60,"gen-058","quote","950.6","$950.60 (2 lines)","Quote action:\n- 25 x DF-0830 at $24.64 (poplar +0%, stained +12%) = $616.00, less 5% = $585.20; line total $585.20\n- 6 x SD-1824 at $60.90 (cherry +25%, painted +20%) = $365.40; line total $365.40\nANSWER: $950.60 (2 lines)","r",3.1],[60,"gen-059","quote","877.8","$877.80 (2 lines)","Quote action:\n- 14 x SL-1824 at $34.10 (maple +10%, unfinished +0%) = $477.40; line total $477.40\n- 7 x DB-1822 at $57.20 (white oak +18%, stained +12%) = $400.40; line total $400.40\nANSWER: $877.80 (2 lines)","r",3.1],[60,"gen-060","quote","643.98","$643.98 (2 lines)","Quote action:\n- 10 x SD-1530 at $57.00 (poplar +0%, painted +20%) = $570.00; line total $570.00\n- 2 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $73.98; line total $73.98\nANSWER: $643.98 (2 lines)","r",3.3],[60,"gen-061","quote","750.1","$750.10 (2 lines)","Quote action:\n- 5 x RP-2430 at $92.30 (white oak +18%, stained +12%) = $461.50; line total $461.50\n- 12 x DF-0624 at $24.05 (maple +10%, painted +20%) = $288.60; line total $288.60\nANSWER: $750.10 (2 lines)","r",3.4],[60,"gen-062","quote","581.28","$581.28 (2 lines)","Quote action:\n- 8 x SD-1824 at $52.50 (cherry +25%, unfinished +0%) = $420.00; line total $420.00\n- 4 x DB-1216 at $40.32 (poplar +0%, stained +12%) = $161.28; line total $161.28\nANSWER: $581.28 (2 lines)","r",3.3],[60,"gen-063","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 10x10 shaker doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). Ask the customer whether a stocked item works, or the person who owns pri","The request asks for 10x10 shaker doors, which is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 10x10 shaker doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.3],[60,"gen-064","quote","2571.9","$2,571.90 (2 lines)","Quote action:\n- 50 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,437.50, less 8% = $2,242.50; line total $2,242.50\n- 10 x CM-0896 at $32.94 (maple +10%, stained +12%) = $329.40; line total $329.40\nANSWER: $2,571.90 (2 lines)","r",3.4],[60,"gen-065","quote","2320.8","$2,320.80 (2 lines)","Quote action:\n- 20 x RP-1824 at $80.04 (white oak +18%, painted +20%) = $1,600.80; line total $1,600.80\n- 20 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $720.00; line total $720.00\nANSWER: $2,320.80 (2 lines)","r",3.2],[60,"gen-066","quote","6798.8","$6,798.80 (2 lines)","Quote action:\n- 100 x SD-1530 at $57.95 (maple +10%, stained +12%) = $5,795.00, less 8% = $5,331.40; line total $5,331.40\n- 50 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $1,595.00, less 8% = $1,467.40; line total $1,467.40\nANSWER: $6,798.80 (2 lines)","r",3.4],[60,"gen-067","quote","2590.08","$2,590.08 (2 lines)","Quote action:\n- 30 x SL-1824 at $37.20 (poplar +0%, painted +20%) = $1,116.00, less 5% = $1,060.20; line total $1,060.20\n- 30 x DB-1822 at $53.68 (maple +10%, stained +12%) = $1,610.40, less 5% = $1,529.88; line total $1,529.88\nANSWER: $2,590.08 (2 lines)","r",3.3],[60,"gen-068","quote","1710.3","$1,710.30 (2 lines)","Quote action:\n- 15 x RP-2430 at $83.78 (white oak +18%, unfinished +0%) = $1,256.70; line total $1,256.70\n- 15 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $453.60; line total $453.60\nANSWER: $1,710.30 (2 lines)","r",3.3],[60,"gen-069","quote","3171.86","$3,171.86 (2 lines)","Quote action:\n- 40 x SD-1824 at $60.90 (cherry +25%, painted +20%) = $2,436.00, less 5% = $2,314.20; line total $2,314.20\n- 40 x DF-0624 at $22.57 (maple +10%, stained +12%) = $902.80, less 5% = $857.66; line total $857.66\nANSWER: $3,171.86 (2 lines)","r",3.3],[60,"gen-070","quote","2217.3","$2,217.30 (2 lines)","Quote action:\n- 25 x SL-2430 at $43.68 (poplar +0%, stained +12%) = $1,092.00, less 5% = $1,037.40; line total $1,037.40\n- 25 x DB-1216 at $49.68 (white oak +18%, painted +20%) = $1,242.00, less 5% = $1,179.90; line total $1,179.90\nANSWER: $2,217.30 (2 lines)","r",3.1],[60,"gen-071","quote","1123.9","$1,123.90 (2 lines)","Quote action:\n- 10 x RP-1824 at $75.40 (maple +10%, painted +20%) = $754.00; line total $754.00\n- 10 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $369.90; line total $369.90\nANSWER: $1,123.90 (2 lines)","r",3.3],[60,"gen-072","quote","409.0","$409.00 (2 lines)","Quote action:\n- 5 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $266.00; line total $266.00\n- 5 x DF-0830 at $28.60 (maple +10%, painted +20%) = $143.00; line total $143.00\nANSWER: $409.00 (2 lines)","r",3.2],[60,"gen-073","quote","1232.4","$1,232.40 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DF-0624 at $24.05 (white oak +18%, stained +12%) = $577.20; line total $577.20\nANSWER: $1,232.40 (2 lines)","r",3.5],[60,"gen-074","quote","566.0","$566.00 (2 lines)","Quote action:\n- 8 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $425.60; line total $425.60\n- 4 x CM-0896 at $35.10 (maple +10%, painted +20%) = $140.40; line total $140.40\nANSWER: $566.00 (2 lines)","r",3.2],[60,"gen-075","quote","4761.0","$4,761.00 (2 lines)","Quote action:\n- 50 x SL-2430 at $50.70 (white oak +18%, stained +12%) = $2,535.00, less 8% = $2,332.20; line total $2,332.20\n- 100 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $2,640.00, less 8% = $2,428.80; line total $2,428.80\nANSWER: $4,761.00 (2 lines)","r",3.5],[60,"gen-076","quote","2674.98","$2,674.98 (2 lines)","Quote action:\n- 15 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $957.00; line total $957.00\n- 30 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $1,808.40, less 5% = $1,717.98; line total $1,717.98\nANSWER: $2,674.98 (2 lines)","r",3.1],[60,"gen-077","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 10x10 drawer fronts is not on the price list (we stock: drawer front 6x24; drawer front 8x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a sp","The request asks for 10x10 drawer fronts, which is not on the price list (we stock: drawer front 6x24; drawer front 8x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 10x10 drawer fronts is not on the price list (we stock: drawer front 6x24; drawer front 8x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.7],[60,"gen-078","quote","598.5","$598.50 (2 lines)","Quote action:\n- 12 x SL-1824 at $37.20 (poplar +0%, painted +20%) = $446.40; line total $446.40\n- 6 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $152.10; line total $152.10\nANSWER: $598.50 (2 lines)","r",3.1],[60,"gen-079","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 12x12 shaker doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). Ask the customer whether a stocked item works, or the person who owns pri","The request asks for 12x12 shaker doors, which is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 12x12 shaker doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.7],[60,"gen-080","quote","1188.0","$1,188.00 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $532.80; line total $532.80\nANSWER: $1,188.00 (2 lines)","r",3.8],[60,"gen-081","quote","583.95","$583.95 (2 lines)","Quote action:\n- 5 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $327.75; line total $327.75\n- 5 x SD-1824 at $51.24 (maple +10%, stained +12%) = $256.20; line total $256.20\nANSWER: $583.95 (2 lines)","r",3.2],[60,"gen-082","quote","1222.8","$1,222.80 (2 lines)","Quote action:\n- 20 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $602.80; line total $602.80\n- 20 x SL-1824 at $31.00 (poplar +0%, unfinished +0%) = $620.00; line total $620.00\nANSWER: $1,222.80 (2 lines)","r",3.2],[60,"gen-083","quote","1495.0","$1,495.00 (2 lines)","Quote action:\n- 10 x RP-2430 at $92.30 (maple +10%, painted +20%) = $923.00; line total $923.00\n- 10 x DB-1822 at $57.20 (white oak +18%, stained +12%) = $572.00; line total $572.00\nANSWER: $1,495.00 (2 lines)","r",3.3],[60,"gen-084","quote","2105.01","$2,105.01 (2 lines)","Quote action:\n- 30 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $1,411.20, less 5% = $1,340.64; line total $1,340.64\n- 30 x DF-0624 at $26.82 (cherry +25%, painted +20%) = $804.60, less 5% = $764.37; line total $764.37\nANSWER: $2,105.01 (2 lines)","r",3.3],[60,"gen-085","quote","1184.4","$1,184.40 (2 lines)","Quote action:\n- 15 x SL-2430 at $46.02 (white oak +18%, unfinished +0%) = $690.30; line total $690.30\n- 15 x CM-0896 at $32.94 (maple +10%, stained +12%) = $494.10; line total $494.10\nANSWER: $1,184.40 (2 lines)","r",3.2],[60,"gen-086","quote","691.12","$691.12 (2 lines)","Quote action:\n- 8 x SD-1530 at $61.75 (maple +10%, painted +20%) = $494.00; line total $494.00\n- 8 x DF-0830 at $24.64 (poplar +0%, stained +12%) = $197.12; line total $197.12\nANSWER: $691.12 (2 lines)","r",3.3],[60,"gen-087","quote","338.04","$338.04 (2 lines)","Quote action:\n- 6 x DB-1216 at $43.92 (maple +10%, stained +12%) = $263.52; line total $263.52\n- 2 x CM-0896 at $37.26 (white oak +18%, painted +20%) = $74.52; line total $74.52\nANSWER: $338.04 (2 lines)","r",3.2],[60,"gen-088","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 6ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 6ft crown moulding, which is not on the price list (we stock: crown moulding 8ft). A different item is never substituted.\nANSWER: NOT IN VAULT: 6ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",2.7],[60,"gen-089","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 10ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 10ft crown moulding, which is not on the price list (we stock: crown moulding 8ft). A different item is never substituted.\nANSWER: NOT IN VAULT: 10ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.3],[60,"gen-090","quote","1519.2","$1,519.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $864.00; line total $864.00\nANSWER: $1,519.20 (2 lines)","r",3.3],[60,"gen-091","quote","1640.06","NOT IN VAULT: finish not stated or not offered (offered: unfinished, stained, painted): ask which, or it is custom. Ask the person who owns pricing (see people).","finish not stated or not offered (offered: unfinished, stained, painted): ask which, or it is custom.\nANSWER: NOT IN VAULT: finish not stated or not offered (offered: unfinished, stained, painted): ask which, or it is custom. Ask the person who owns pricing (see people).","d",2.9],[60,"gen-092","quote","718.8","$718.80 (2 lines)","Quote action:\n- 6 x RP-1824 at $75.40 (white oak +18%, stained +12%) = $452.40; line total $452.40\n- 12 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $266.40; line total $266.40\nANSWER: $718.80 (2 lines)","r",3.3],[60,"gen-093","quote","1346.4","$1,346.40 (2 lines)","Quote action:\n- 20 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $1,045.00; line total $1,045.00\n- 5 x DB-1822 at $60.28 (cherry +25%, stained +12%) = $301.40; line total $301.40\nANSWER: $1,346.40 (2 lines)","r",3.2],[60,"gen-094","quote","1404.84","$1,404.84 (2 lines)","Quote action:\n- 12 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $1,167.24; line total $1,167.24\n- 8 x CM-0896 at $29.70 (maple +10%, unfinished +0%) = $237.60; line total $237.60\nANSWER: $1,404.84 (2 lines)","r",3.3],[60,"gen-095","quote","1202.4","$1,202.40 (2 lines)","Quote action:\n- 15 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $705.60; line total $705.60\n- 10 x DB-1216 at $49.68 (white oak +18%, painted +20%) = $496.80; line total $496.80\nANSWER: $1,202.40 (2 lines)","r",3.3],[60,"gen-096","quote","1318.2","$1,318.20 (2 lines)","Quote action:\n- 20 x SL-2430 at $50.70 (maple +10%, painted +20%) = $1,014.00; line total $1,014.00\n- 12 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $304.20; line total $304.20\nANSWER: $1,318.20 (2 lines)","r",3.3],[60,"gen-097","quote","875.5","$875.50 (2 lines)","Quote action:\n- 10 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $655.50; line total $655.50\n- 5 x DB-1822 at $44.00 (poplar +0%, unfinished +0%) = $220.00; line total $220.00\nANSWER: $875.50 (2 lines)","r",3.2],[60,"gen-098","quote","1326.12","$1,326.12 (2 lines)","Quote action:\n- 12 x RP-1824 at $79.46 (cherry +25%, stained +12%) = $953.52; line total $953.52\n- 10 x CM-0896 at $37.26 (white oak +18%, painted +20%) = $372.60; line total $372.60\nANSWER: $1,326.12 (2 lines)","r",3.3],[60,"gen-099","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 10ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 10ft crown moulding, which is not on the price list (we stock: crown moulding 8ft). A different item is never substituted.\nANSWER: NOT IN VAULT: 10ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.3],[60,"gen-100","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 12ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","The request asks for 12ft crown moulding, which is not on the price list (we stock: crown moulding 8ft). A different item is never substituted.\nANSWER: NOT IN VAULT: 12ft crown moulding is not on the price list (we stock: crown moulding 8ft). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.1],[60,"gen-101","quote","1188.0","$1,188.00 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 24 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $532.80; line total $532.80\nANSWER: $1,188.00 (2 lines)","r",3.3],[60,"gen-102","quote","883.05","$883.05 (2 lines)","Quote action:\n- 5 x SD-1530 at $56.05 (white oak +18%, unfinished +0%) = $280.25; line total $280.25\n- 20 x DF-0830 at $30.14 (cherry +25%, stained +12%) = $602.80; line total $602.80\nANSWER: $883.05 (2 lines)","r",3.3],[60,"gen-103","quote","1407.0","$1,407.00 (2 lines)","Quote action:\n- 15 x RP-1824 at $70.76 (maple +10%, stained +12%) = $1,061.40; line total $1,061.40\n- 8 x DB-1216 at $43.20 (poplar +0%, painted +20%) = $345.60; line total $345.60\nANSWER: $1,407.00 (2 lines)","r",3.4],[60,"gen-104","quote","1768.95","$1,768.95 (2 lines)","Quote action:\n- 30 x SL-2430 at $50.70 (white oak +18%, stained +12%) = $1,521.00, less 5% = $1,444.95; line total $1,444.95\n- 12 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $324.00; line total $324.00\nANSWER: $1,768.95 (2 lines)","r",3.3],[60,"gen-105","quote","1114.2","$1,114.20 (2 lines)","Quote action:\n- 10 x RP-2430 at $79.52 (poplar +0%, stained +12%) = $795.20; line total $795.20\n- 5 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $319.00; line total $319.00\nANSWER: $1,114.20 (2 lines)","r",3.2],[60,"gen-106","quote","1664.0","$1,664.00 (2 lines)","Quote action:\n- 20 x SD-1530 at $61.75 (maple +10%, painted +20%) = $1,235.00; line total $1,235.00\n- 15 x DF-0830 at $28.60 (white oak +18%, stained +12%) = $429.00; line total $429.00\nANSWER: $1,664.00 (2 lines)","r",3.5],[60,"gen-107","quote","549.12","$549.12 (2 lines)","Quote action:\n- 8 x SD-1824 at $57.54 (cherry +25%, stained +12%) = $460.32; line total $460.32\n- 4 x DF-0624 at $22.20 (poplar +0%, painted +20%) = $88.80; line total $88.80\nANSWER: $549.12 (2 lines)","r",3.2],[60,"gen-108","quote","957.2","$957.20 (2 lines)","Quote action:\n- 20 x SL-1824 at $40.30 (maple +10%, painted +20%) = $806.00; line total $806.00\n- 5 x CM-0896 at $30.24 (poplar +0%, stained +12%) = $151.20; line total $151.20\nANSWER: $957.20 (2 lines)","r",3.1],[60,"gen-109","quote","1941.6","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",3.1],[60,"gen-110","quote","1924.6","$1,924.60 (2 lines)","Quote action:\n- 20 x SD-1530 at $57.95 (maple +10%, stained +12%) = $1,159.00; line total $1,159.00\n- 12 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $765.60; line total $765.60\nANSWER: $1,924.60 (2 lines)","r",3.1],[60,"gen-111","quote","2813.22","$2,813.22 (2 lines)","Quote action:\n- 50 x SL-2430 at $53.82 (white oak +18%, painted +20%) = $2,691.00, less 8% = $2,475.72; line total $2,475.72\n- 10 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $337.50; line total $337.50\nANSWER: $2,813.22 (2 lines)","r",3.1],[60,"gen-112","quote","5943.2","$5,943.20 (2 lines)","Quote action:\n- 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00\n- 100 x DF-0830 at $28.60 (maple +10%, painted +20%) = $2,860.00, less 8% = $2,631.20; line total $2,631.20\nANSWER: $5,943.20 (2 lines)","r",3.3],[60,"gen-113","quote","1088.25","$1,088.25 (2 lines)","Quote action:\n- 15 x SD-1530 at $61.75 (white oak +18%, stained +12%) = $926.25; line total $926.25\n- 5 x CM-0896 at $32.40 (poplar +0%, painted +20%) = $162.00; line total $162.00\nANSWER: $1,088.25 (2 lines)","r",3.3],[60,"gen-114","quote","2742.4","$2,742.40 (2 lines)","Quote action:\n- 20 x RP-2430 at $85.20 (poplar +0%, painted +20%) = $1,704.00; line total $1,704.00\n- 20 x DB-1822 at $51.92 (white oak +18%, unfinished +0%) = $1,038.40; line total $1,038.40\nANSWER: $2,742.40 (2 lines)","r",3.2],[60,"gen-115","quote","831.4","$831.40 (2 lines)","Quote action:\n- 10 x SD-1824 at $51.24 (maple +10%, stained +12%) = $512.40; line total $512.40\n- 10 x DF-0830 at $31.90 (cherry +25%, painted +20%) = $319.00; line total $319.00\nANSWER: $831.40 (2 lines)","r",3.3],[60,"gen-116","quote","2694.22","$2,694.22 (2 lines)","Quote action:\n- 50 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $1,800.00, less 8% = $1,656.00; line total $1,656.00\n- 50 x DF-0624 at $22.57 (maple +10%, stained +12%) = $1,128.50, less 8% = $1,038.22; line total $1,038.22\nANSWER: $2,694.22 (2 lines)","r",3.3],[60,"gen-117","quote","1259.1","$1,259.10 (2 lines)","Quote action:\n- 15 x SD-1824 at $57.54 (cherry +25%, stained +12%) = $863.10; line total $863.10\n- 15 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $396.00; line total $396.00\nANSWER: $1,259.10 (2 lines)","r",3.3],[60,"gen-118","quote","1355.25","$1,355.25 (2 lines)","Quote action:\n- 15 x SD-1530 at $61.75 (maple +10%, painted +20%) = $926.25; line total $926.25\n- 15 x DF-0830 at $28.60 (maple +10%, painted +20%) = $429.00; line total $429.00\nANSWER: $1,355.25 (2 lines)","r",3.3],[60,"gen-119","quote","2516.12","$2,516.12 (2 lines)","Quote action:\n- 25 x RP-2430 at $92.30 (white oak +18%, stained +12%) = $2,307.50, less 5% = $2,192.12; line total $2,192.12\n- 10 x CM-0896 at $32.40 (poplar +0%, painted +20%) = $324.00; line total $324.00\nANSWER: $2,516.12 (2 lines)","r",3.3],[60,"gen-120","quote","1872.6","$1,872.60 (2 lines)","Quote action:\n- 30 x SD-1530 at $53.20 (poplar +0%, stained +12%) = $1,596.00, less 5% = $1,516.20; line total $1,516.20\n- 12 x CM-0896 at $29.70 (maple +10%, unfinished +0%) = $356.40; line total $356.40\nANSWER: $1,872.60 (2 lines)","r",3.2],[60,"gen-121","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 20x24 shaker doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). Ask the customer whether a stocked item works, or the person who owns pri","The request asks for 20x24 shaker doors, which is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 20x24 shaker doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.7],[60,"gen-122","quote","1478.88","$1,478.88 (2 lines)","Quote action:\n- 12 x SD-1824 at $51.24 (maple +10%, stained +12%) = $614.88; line total $614.88\n- 24 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $864.00; line total $864.00\nANSWER: $1,478.88 (2 lines)","r",3.3],[60,"gen-123","quote","2796.06","$2,796.06 (2 lines)","Quote action:\n- 25 x RP-2430 at $102.95 (cherry +25%, painted +20%) = $2,573.75, less 5% = $2,445.06; line total $2,445.06\n- 10 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $351.00; line total $351.00\nANSWER: $2,796.06 (2 lines)","r",3.6],[60,"gen-124","quote","2431.05","$2,431.05 (2 lines)","Quote action:\n- 15 x SD-1530 at $61.75 (white oak +18%, stained +12%) = $926.25; line total $926.25\n- 30 x DB-1822 at $52.80 (poplar +0%, painted +20%) = $1,584.00, less 5% = $1,504.80; line total $1,504.80\nANSWER: $2,431.05 (2 lines)","r",3.3],[60,"gen-125","quote","1625.5","$1,625.50 (2 lines)","Quote action:\n- 20 x RP-1824 at $72.50 (cherry +25%, unfinished +0%) = $1,450.00; line total $1,450.00\n- 5 x CM-0896 at $35.10 (maple +10%, painted +20%) = $175.50; line total $175.50\nANSWER: $1,625.50 (2 lines)","r",3.2],[60,"gen-126","quote","653.56","$653.56 (2 lines)","Quote action:\n- 10 x SL-1824 at $34.72 (poplar +0%, stained +12%) = $347.20; line total $347.20\n- 12 x DF-0624 at $25.53 (white oak +18%, painted +20%) = $306.36; line total $306.36\nANSWER: $653.56 (2 lines)","r",3.3],[60,"gen-127","quote","752.0","$752.00 (2 lines)","Quote action:\n- 8 x SD-2430 at $71.50 (maple +10%, painted +20%) = $572.00; line total $572.00\n- 4 x DB-1216 at $45.00 (cherry +25%, unfinished +0%) = $180.00; line total $180.00\nANSWER: $752.00 (2 lines)","r",3.1],[60,"gen-128","quote","1454.2","$1,454.20 (2 lines)","Quote action:\n- 14 x RP-2430 at $92.30 (white oak +18%, stained +12%) = $1,292.20; line total $1,292.20\n- 6 x CM-0896 at $27.00 (poplar +0%, unfinished +0%) = $162.00; line total $162.00\nANSWER: $1,454.20 (2 lines)","r",3.3],[60,"gen-129","quote","1219.14","$1,219.14 (2 lines)","Quote action:\n- 18 x SL-2430 at $53.43 (cherry +25%, stained +12%) = $961.74; line total $961.74\n- 9 x DF-0830 at $28.60 (maple +10%, painted +20%) = $257.40; line total $257.40\nANSWER: $1,219.14 (2 lines)","r",3.3],[60,"gen-130","quote","774.0","$774.00 (2 lines)","Quote action:\n- 10 x SD-1824 at $47.04 (poplar +0%, stained +12%) = $470.40; line total $470.40\n- 5 x DB-1822 at $60.72 (white oak +18%, painted +20%) = $303.60; line total $303.60\nANSWER: $774.00 (2 lines)","r",3.2],[60,"gen-131","quote","1510.2","$1,510.20 (2 lines)","Quote action:\n- 12 x SD-1824 at $54.60 (white oak +18%, stained +12%) = $655.20; line total $655.20\n- 25 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $900.00, less 5% = $855.00; line total $855.00\nANSWER: $1,510.20 (2 lines)","r",3.4],[60,"gen-132","quote","1178.0","$1,178.00 (2 lines)","Quote action:\n- 10 x RP-2430 at $102.95 (cherry +25%, painted +20%) = $1,029.50; line total $1,029.50\n- 5 x CM-0896 at $29.70 (maple +10%, unfinished +0%) = $148.50; line total $148.50\nANSWER: $1,178.00 (2 lines)","r",3.2],[60,"gen-133","quote","221.76","$221.76 (2 lines)","Quote action:\n- 4 x SL-1824 at $34.72 (poplar +0%, stained +12%) = $138.88; line total $138.88\n- 4 x DF-0624 at $20.72 (poplar +0%, stained +12%) = $82.88; line total $82.88\nANSWER: $221.76 (2 lines)","r",3.3],[60,"gen-134","quote","566.4","$566.40 (2 lines)","Quote action:\n- 6 x RP-1824 at $68.44 (white oak +18%, unfinished +0%) = $410.64; line total $410.64\n- 6 x DF-0830 at $25.96 (white oak +18%, unfinished +0%) = $155.76; line total $155.76\nANSWER: $566.40 (2 lines)","r",3.0],[60,"gen-135","quote","1085.04","$1,085.04 (2 lines)","Quote action:\n- 12 x SL-2430 at $53.43 (cherry +25%, stained +12%) = $641.16; line total $641.16\n- 12 x CM-0896 at $36.99 (cherry +25%, stained +12%) = $443.88; line total $443.88\nANSWER: $1,085.04 (2 lines)","r",3.2],[60,"gen-136","quote","748.8","$748.80 (2 lines)","Quote action:\n- 8 x SD-1824 at $50.40 (poplar +0%, painted +20%) = $403.20; line total $403.20\n- 8 x DB-1216 at $43.20 (poplar +0%, painted +20%) = $345.60; line total $345.60\nANSWER: $748.80 (2 lines)","r",3.1],[60,"gen-137","quote","1637.85","$1,637.85 (2 lines)","Quote action:\n- 15 x RP-2430 at $86.62 (maple +10%, stained +12%) = $1,299.30; line total $1,299.30\n- 15 x DF-0624 at $22.57 (maple +10%, stained +12%) = $338.55; line total $338.55\nANSWER: $1,637.85 (2 lines)","r",3.4],[60,"gen-138","quote","1262.7","$1,262.70 (2 lines)","Quote action:\n- 10 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $655.50; line total $655.50\n- 10 x DB-1822 at $60.72 (white oak +18%, painted +20%) = $607.20; line total $607.20\nANSWER: $1,262.70 (2 lines)","r",3.2],[60,"gen-139","quote","331.25","$331.25 (2 lines)","Quote action:\n- 5 x SL-1824 at $38.75 (cherry +25%, unfinished +0%) = $193.75; line total $193.75\n- 5 x DF-0830 at $27.50 (cherry +25%, unfinished +0%) = $137.50; line total $137.50\nANSWER: $331.25 (2 lines)","r",3.0],[60,"gen-140","quote","235.4","$235.40 (2 lines)","Quote action:\n- 4 x CM-0896 at $35.10 (maple +10%, painted +20%) = $140.40; line total $140.40\n- 2 x SD-1530 at $47.50 (poplar +0%, unfinished +0%) = $95.00; line total $95.00\nANSWER: $235.40 (2 lines)","r",3.0],[60,"gen-141","quote","1989.77","$1,989.77","Quote action: 25 x RP-2430 at $83.78 (white oak +18%, unfinished +0%) = $2,094.50, less 5% = $1,989.77; line total $1,989.77.\nANSWER: $1,989.77","r",1.9],[60,"gen-142","quote","436.8","$436.80","Quote action: 10 x SL-2430 at $43.68 (poplar +0%, stained +12%) = $436.80; line total $436.80.\nANSWER: $436.80","r",1.8],[60,"gen-143","quote","475.8","$475.80 (2 lines)","Quote action:\n- 6 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $393.30; line total $393.30\n- 3 x DF-0830 at $27.50 (cherry +25%, unfinished +0%) = $82.50; line total $82.50\nANSWER: $475.80 (2 lines)","r",3.2],[60,"gen-144","quote","486.0","$486.00 (2 lines)","Quote action:\n- 8 x DB-1216 at $43.20 (poplar +0%, painted +20%) = $345.60; line total $345.60\n- 4 x CM-0896 at $35.10 (white oak +18%, stained +12%) = $140.40; line total $140.40\nANSWER: $486.00 (2 lines)","r",3.0],[60,"gen-145","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 30x36 in maple is not on the price list (we stock: raised panel door 18x24; raised panel door 24x30). Ask the customer whether a stocked item works, or the person who owns pricing if it","The request asks for 30x36 in maple, which is not on the price list (we stock: raised panel door 18x24; raised panel door 24x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 30x36 in maple is not on the price list (we stock: raised panel door 18x24; raised panel door 24x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",1.6],[60,"gen-146","quote","1156.56","$1,156.56 (2 lines)","Quote action:\n- 12 x SD-1824 at $51.24 (maple +10%, stained +12%) = $614.88; line total $614.88\n- 24 x DF-0624 at $22.57 (maple +10%, stained +12%) = $541.68; line total $541.68\nANSWER: $1,156.56 (2 lines)","r",3.5],[60,"gen-147","quote","1251.0","$1,251.00 (2 lines)","Quote action:\n- 15 x SD-1530 at $57.00 (poplar +0%, painted +20%) = $855.00; line total $855.00\n- 15 x DF-0830 at $26.40 (poplar +0%, painted +20%) = $396.00; line total $396.00\nANSWER: $1,251.00 (2 lines)","r",3.3],[60,"gen-148","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",3.3],[60,"gen-149","quote","1244.4","$1,244.40 (2 lines)","Quote action:\n- 8 x SD-1530 at $65.55 (white oak +18%, painted +20%) = $524.40; line total $524.40\n- 20 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $720.00; line total $720.00\nANSWER: $1,244.40 (2 lines)","r",3.2],[60,"gen-150","quote","1720.64","$1,720.64 (2 lines)","Quote action:\n- 50 x DF-0830 at $26.84 (maple +10%, stained +12%) = $1,342.00, less 8% = $1,234.64; line total $1,234.64\n- 15 x CM-0896 at $32.40 (poplar +0%, painted +20%) = $486.00; line total $486.00\nANSWER: $1,720.64 (2 lines)","r",3.1],[60,"gen-151","quote","1478.76","$1,478.76 (2 lines)","Quote action:\n- 12 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $1,167.24; line total $1,167.24\n- 6 x DB-1822 at $51.92 (white oak +18%, unfinished +0%) = $311.52; line total $311.52\nANSWER: $1,478.76 (2 lines)","r",3.1],[60,"gen-152","quote","1639.7","$1,639.70 (2 lines)","Quote action:\n- 30 x SL-1824 at $37.20 (poplar +0%, painted +20%) = $1,116.00, less 5% = $1,060.20; line total $1,060.20\n- 10 x SD-1530 at $57.95 (maple +10%, stained +12%) = $579.50; line total $579.50\nANSWER: $1,639.70 (2 lines)","r",3.3],[60,"gen-153","quote","676.75","$676.75 (2 lines)","Quote action:\n- 20 x DF-0624 at $24.05 (white oak +18%, stained +12%) = $481.00; line total $481.00\n- 5 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $195.75; line total $195.75\nANSWER: $676.75 (2 lines)","r",3.1],[60,"gen-154","quote","1428.2","$1,428.20 (2 lines)","Quote action:\n- 15 x SD-2430 at $55.00 (poplar +0%, unfinished +0%) = $825.00; line total $825.00\n- 8 x RP-1824 at $75.40 (maple +10%, painted +20%) = $603.20; line total $603.20\nANSWER: $1,428.20 (2 lines)","r",3.2],[60,"gen-155","quote","1569.6","$1,569.60 (2 lines)","Quote action:\n- 10 x DB-1216 at $49.32 (cherry +25%, stained +12%) = $493.20; line total $493.20\n- 20 x SL-2430 at $53.82 (white oak +18%, painted +20%) = $1,076.40; line total $1,076.40\nANSWER: $1,569.60 (2 lines)","r",3.3],[60,"gen-156","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 10x10 square doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30; slab door 18x24; slab door 24x30; raised panel door 18x24; raised panel do","The request asks for 10x10 square doors, which is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30; slab door 18x24; slab door 24x30; raised panel door 18x24; raised panel door 24x30). A different item is never substituted.\nANSWER: NOT IN VAULT: 10x10 square doors is not on the price list (we stock: shaker door 18x24; shaker door 24x30; shaker door 15x30; slab door 18x24; slab door 24x30; raised panel door 18x24; raised panel door 24x30). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","r",3.3],[61,"quote-01","quote","985.6","$985.60","Quote action: 20 x DB-1822 at $49.28 (poplar +0%, stained +12%) = $985.60; line total $985.60.\nANSWER: $985.60","r",1.6],[61,"quote-02","quote","2691.0","$2,691.00","Quote action: 60 x SL-2430 at $48.75 (cherry +25%, unfinished +0%) = $2,925.00, less 8% = $2,691.00; line total $2,691.00.\nANSWER: $2,691.00","r",1.7],[61,"quote-03","quote","1821.6","$1,821.60","Quote action: 50 x DB-1216 at $39.60 (maple +10%, unfinished +0%) = $1,980.00, less 8% = $1,821.60; line total $1,821.60.\nANSWER: $1,821.60","r",1.6],[61,"quote-04","quote","1155.96","$1,155.96","Quote action: 48 x DF-0624 at $25.35 (cherry +25%, stained +12%) = $1,216.80, less 5% = $1,155.96; line total $1,155.96.\nANSWER: $1,155.96","r",1.7],[61,"quote-05","quote","3946.8","$3,946.80","Quote action: 60 x SD-2430 at $71.50 (white oak +18%, stained +12%) = $4,290.00, less 8% = $3,946.80; line total $3,946.80.\nANSWER: $3,946.80","r",1.6],[61,"quote-06","quote","1610.4","$1,610.40","Quote action: 24 x SD-2430 at $67.10 (maple +10%, stained +12%) = $1,610.40; line total $1,610.40.\nANSWER: $1,610.40","r",1.7],[61,"quote-07","quote","5202.6","$5,202.60","Quote action: 75 x RP-1824 at $75.40 (maple +10%, painted +20%) = $5,655.00, less 8% = $5,202.60; line total $5,202.60.\nANSWER: $5,202.60","r",1.5],[61,"quote-08","quote","540.0","$540.00","Quote action: 16 x CM-0896 at $33.75 (cherry +25%, unfinished +0%) = $540.00; line total $540.00.\nANSWER: $540.00","r",1.5],[61,"quote-09","quote","1775.0","$1,775.00","Quote action: 20 x RP-2430 at $88.75 (cherry +25%, unfinished +0%) = $1,775.00; line total $1,775.00.\nANSWER: $1,775.00","r",1.5],[61,"quote-10","quote","2403.5","$2,403.50","Quote action: 50 x SD-1530 at $52.25 (maple +10%, unfinished +0%) = $2,612.50, less 8% = $2,403.50; line total $2,403.50.\nANSWER: $2,403.50","r",1.7],[61,"quote-11","quote","1818.3","$1,818.30","Quote action: 30 x DB-1822 at $63.80 (cherry +25%, painted +20%) = $1,914.00, less 5% = $1,818.30; line total $1,818.30.\nANSWER: $1,818.30","r",1.5],[61,"quote-12","quote","5869.6","$5,869.60","Quote action: 100 x RP-1824 at $63.80 (maple +10%, unfinished +0%) = $6,380.00, less 8% = $5,869.60; line total $5,869.60.\nANSWER: $5,869.60","r",1.7],[61,"quote-13","quote","387.2","$387.20","Quote action: 16 x DF-0830 at $24.20 (maple +10%, unfinished +0%) = $387.20; line total $387.20.\nANSWER: $387.20","r",1.6],[61,"quote-14","quote","313.2","$313.20","Quote action: 8 x CM-0896 at $39.15 (cherry +25%, painted +20%) = $313.20; line total $313.20.\nANSWER: $313.20","r",1.5],[61,"quote-15","quote","5369.3","$5,369.30","Quote action: 60 x RP-2430 at $97.27 (cherry +25%, stained +12%) = $5,836.20, less 8% = $5,369.30; line total $5,369.30.\nANSWER: $5,369.30","r",1.7],[61,"quote-16","quote","3312.0","$3,312.00","Quote action: 100 x DB-1216 at $36.00 (poplar +0%, unfinished +0%) = $3,600.00, less 8% = $3,312.00; line total $3,312.00.\nANSWER: $3,312.00","r",1.7],[61,"lookup-01","lookup","[\"20 business days\"]","20 business days.","The lead time for a painted order is 20 business days. \n\nANSWER: 20 business days.","r",4.4],[61,"lookup-02","lookup","[\"10 business days\"]","10 business days.","The lead time for unfinished doors is 10 business days. \n\nANSWER: 10 business days.","r",2.6],[61,"lookup-03","lookup","[\"$250\"]","$250 before tax.","The minimum order is $250 before tax. \n\nANSWER: $250 before tax.","r",3.0],[61,"lookup-04","lookup","[\"50%\"]","50% of the order value.","The deposit on custom orders is 50% at order, balance before shipping. \n\nANSWER: 50% of the order value.","r",4.1],[61,"lookup-05","lookup","[\"plant manager\"]","plant manager.","The plant manager approves price exceptions. ANSWER: plant manager.","r",4.7],[61,"lookup-06","lookup","[\"30 days\"]","Yes, stock items can be returned within 30 days.","The customer can return stock items within 30 days, as stated in the returns policy. \n\nANSWER: Yes, stock items can be returned within 30 days.","r",4.1],[61,"lookup-07","lookup","[\"25%\"]","25% of the order total, subject to plant manager approval.","The rush fee is 25% of the order total, subject to plant manager approval. \n\nANSWER: 25% of the order total, subject to plant manager approval.","r",3.8],[61,"lookup-08","lookup","[\"50 miles\"]","Free delivery is within 50 miles from Marietta.","The vault notes state that free delivery is within 50 miles from Marietta. \n\nANSWER: Free delivery is within 50 miles from Marietta.","r",2.2],[61,"lookup-09","lookup","[\"poplar\", \"maple\", \"white oak\", \"cherry\"]","poplar, maple, white oak, and cherry.","The wood species we stock are poplar, maple, white oak, and cherry. \n\nANSWER: poplar, maple, white oak, and cherry.","r",1.9],[61,"lookup-10","lookup","[\"20 business days\"]","20 business days.","The order has mixed finishes (stained and painted). According to the lead time policy, an order with mixed finishes takes the longest lead time on it. Stained doors have a lead time of 15 business days, and painted drawer fronts have a lead time of 20 business days. Therefore, the longest lead time is 20 business days. \n\nANSWER: 20 business days.","r",8.3],[61,"triage-01","triage","\"quote\"","quote","The email asks for a price on items. \nANSWER: quote","r",5.2],[61,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \n\nANSWER: order_status","r",1.5],[61,"triage-03","triage","\"complaint\"","complaint","The email mentions damaged items upon arrival. According to the policy, damaged on arrival should be routed to the complaint queue.\n\nANSWER: complaint","r",1.8],[61,"triage-04","triage","\"cert_request\"","cert_request","The email asks for a CARB compliance certificate. \nANSWER: cert_request","r",1.2],[61,"triage-05","triage","\"other\"","NOT IN VAULT. Ask the office manager.","The email asks about hiring for the finishing line, which is not covered by the specified queues. \n\nANSWER: NOT IN VAULT. Ask the office manager.","w",2.1],[61,"triage-06","triage","\"complaint\"","complaint","The email mentions a finish issue with an order, which is a defect or wrong finish. According to the routing rules, this should be routed to the complaint queue.\n\nANSWER: complaint","r",2.3],[61,"triage-07","triage","\"order_status\"","order_status","The email asks about the status of an order or PO. \nANSWER: order_status","r",2.1],[61,"triage-08","triage","\"cert_request\"","cert_request","The email asks for an FSC certificate. According to the policy, this should be routed to the cert_request queue.\n\nANSWER: cert_request","r",2.2],[61,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The SKU for a 30x36 shaker door is not listed in the price list. Send it to the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",2.4],[61,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT; ask the office manager.","The vault notes do not mention anything about warranties on painted finishes. \n\nANSWER: NOT IN VAULT; ask the office manager.","r",3.9],[61,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention shipping to Toronto or shipping costs. Ask the plant manager for details. \nANSWER: NOT IN VAULT, ask plant manager.","r",3.6],[61,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask plant manager.","The vault notes do not mention anything about the plant's operating hours or days. Ask the plant manager. \nANSWER: NOT IN VAULT, ask plant manager.","r",3.6],[61,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here.\nANSWER: NOT IN VAULT: species 'walnut' is not offered (options: poplar, maple, white oak, cherry): custom, not priced here. Ask the person who owns pricing (see people).","r",1.6],[61,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the office manager.","The vault notes state that delivery is free within 50 miles of Marietta. For distances beyond 50 miles, the cost is not priced in this vault. \n\nANSWER: NOT IN VAULT. Ask the office manager.","r",3.4],[62,"quote-01","quote","33.42","$50.","To calculate the line total for quoting 100 ft of THHN 12 AWG stranded copper, black, 500 ft reel (W-THHN12-BK), we need to determine the cost per foot and multiply it by the quantity needed. Assuming the price per foot for this wire is $0.50, the total cost would be 100 ft × $0.50/ft = $50. \n\nANSWER: $50.","w",42.8],[62,"quote-02","quote","819.38","$75.","The price of LT-DL6 is $75. \nANSWER: $75.","w",41.1],[62,"quote-03","quote","15.31","Please provide the unit price and any additional details for accurate calculation.","To provide an accurate response, I need more details such as the unit price of the CV-4SQ-MR1, any applicable discounts, taxes, or additional charges. Could you please provide the unit price and any other relevant information?\n\nANSWER: Please provide the unit price and any additional details for accurate calculation.","d",46.5],[62,"quote-04","quote","997.5","$750.","The 2-pole 30A plug-on breaker has a list price of $12.50 each. For 60 units, the total cost would be 60 × $12.50 = $750. \nANSWER: $750.","w",34.0],[62,"quote-05","quote","1140.48","The price for CD-EMT-050 at the contractor level is $200.","The contractor account has a price of $200 for the item CD-EMT-050 at the contractor level. \n\nANSWER: The price for CD-EMT-050 at the contractor level is $200.","w",27.1],[62,"quote-06","quote","46.38","Line total cannot be calculated without the cost per foot.","To calculate the line total, we need to multiply the length of the wire by the cost per foot. However, since the cost per foot is not provided, I cannot compute the exact line total. Please provide the cost per foot of the wire. \n\nANSWER: Line total cannot be calculated without the cost per foot.","d",52.2],[62,"quote-07","quote","130.62","$12.50.","The price for 300 feet of W-THHN 10-WH is $12.50. \nANSWER: $12.50.","w",35.0],[62,"quote-08","quote","997.5","$750.00.","The line price for the 2-pole 20A plug-on breaker is $12.50 each. For 60 units, the total cost would be 60 multiplied by $12.50. \n\nANSWER: $750.00.","w",29.2],[62,"quote-09","quote","25.6","$48.00.","The 4in round fan-rated ceiling box has a list price of $12.00 each. For 4 units, the total cost is 4 × $12.00 = $48.00. \nANSWER: $48.00.","w",27.6],[62,"quote-10","quote","5464.8","The price for LT-EXC at the contractor level is $200.","The contractor account has a price of $200 for LT-EXC at the contractor level. \nANSWER: The price for LT-EXC at the contractor level is $200.","w",27.0],[62,"quote-11","quote","297.48","$12.75.","The price for 150 feet of W-NM10-3 is $12.75. \nANSWER: $12.75.","w",25.9],[62,"quote-12","quote","56.4","Line total cannot be determined without the unit price.","To calculate the line total for quoting 6 x LB conduit bodies (3/4in with cover and gasket, model FT-LB075), I would need the unit price of each conduit body. Since the unit price is not provided, I cannot compute the total. \n\nANSWER: Line total cannot be determined without the unit price.","d",28.3],[62,"quote-13","quote","532.22","Please provide the unit price per foot for W-NM12-3 at the contractor level.","To calculate the price for 500 feet of W-NM12-3 at the contractor level, I would need the unit price per foot for this wire from the contractor pricing list. Could you provide the unit price? \n\nANSWER: Please provide the unit price per foot for W-NM12-3 at the contractor level.","d",27.4],[62,"quote-14","quote","652.5","$250.","The quoted item is 250 x 2-gang old work PVC box, 34 cu in (BX-2G-OW). Assuming the price per unit is $250, the line total for one unit is $250. \n\nANSWER: $250.","w",26.8],[62,"quote-15","quote","1339.5","$150.","The price for FT-LB075 is $150. \nANSWER: $150.","w",25.2],[62,"quote-16","quote","11880.0","$34.95.","The line price for the 1-pole 20A dual-function AFCI/GFCI plug-on breaker is $34.95. \n\nANSWER: $34.95.","w",25.8],[62,"lookup-01","lookup","[\"8%\"]","The copper surcharge on wire is approximately $2.50 per pound.","The copper surcharge on wire can fluctuate based on current market prices and supplier rates. As of the latest update, the copper surcharge is approximately $2.50 per pound. \nANSWER: The copper surcharge on wire is approximately $2.50 per pound.","w",25.4],[62,"lookup-02","lookup","[\"october\"]","January 1, 2023.","The current copper surcharge took effect on January 1, 2023. \nANSWER: January 1, 2023.","w",24.4],[62,"lookup-03","lookup","[\"25 feet\"]","6 inches.","The minimum cut length on wire at Ponce Electric Supply is typically 6 inches, unless otherwise specified by the customer or the job requirements. \n\nANSWER: 6 inches.","w",26.2],[62,"lookup-04","lookup","[\"$7.50\"]","$2.50.","At Ponce Electric Supply, we charge $2.50 to cut wire off a reel. \n\nANSWER: $2.50.","w",25.9],[62,"lookup-05","lookup","[\"12%\"]","The off-list amount for a contractor account varies depending on the agreed terms between Ponce Electric Supply and the contractor.","The amount off list for a contractor account at Ponce Electric Supply depends on the specific terms agreed upon between the company and the contractor. This can vary based on the type of contract, payment terms, and any negotiated discounts or conditions. \n\nANSWER: The off-list amount for a contractor account varies depending on the agreed terms between Ponce Electric Supply and the contractor.","w",26.1],[62,"lookup-06","lookup","[\"6:30\", \"4:30\"]","The will-call counter hours on weekdays are from 8:00 AM to 4:30 PM.","The will-call counter hours on weekdays are from 8:00 AM to 4:30 PM. \nANSWER: The will-call counter hours on weekdays are from 8:00 AM to 4:30 PM.","w",25.7],[62,"lookup-07","lookup","[\"20%\"]","20%.","The restocking fee on a return is 20% of the item's original purchase price. \nANSWER: 20%.","r",25.2],[62,"lookup-08","lookup","[\"$500\"]","$50.","The minimum order for free delivery inside I-285 is $50. \nANSWER: $50.","w",26.8],[62,"lookup-09","lookup","[\"branch manager\"]","The Purchasing Manager or a higher-level supervisor.","At Ponce Electric Supply, the approval of a price below the contractor level must be authorized by the Purchasing Manager or a higher-level supervisor, depending on the company's established approval hierarchy. \n\nANSWER: The Purchasing Manager or a higher-level supervisor.","w",24.8],[62,"lookup-10","lookup","[\"50%\"]","50%.","At Ponce Electric Supply, a 50% deposit is typically taken on a special-order item. \nANSWER: 50%.","r",24.6],[62,"triage-01","triage","\"quote\"","Sales Queue.","Route this email to the Sales Queue for pricing assistance. \n\nANSWER: Sales Queue.","w",24.7],[62,"triage-02","triage","\"order_status\"","Delivery Queue.","This email should be routed to the Delivery Queue for follow-up on the status of PO 4471. \n\nANSWER: Delivery Queue.","w",25.1],[62,"triage-03","triage","\"will_call\"","Customer Service.","This email should be routed to the Customer Service queue. \nANSWER: Customer Service.","w",24.8],[62,"triage-04","triage","\"returns\"","Returns and Refunds.","Please route this email to the Returns and Refunds queue. \n\nANSWER: Returns and Refunds.","w",24.9],[62,"triage-05","triage","\"credit\"","Accounts Receivable.","Please route this email to the Accounts Receivable queue for credit limit approval. \n\nANSWER: Accounts Receivable.","w",25.4],[62,"triage-06","triage","\"will_call\"","Order Pickup Queue.","This email should be routed to the Order Pickup Queue. \n\nANSWER: Order Pickup Queue.","w",27.8],[62,"triage-07","triage","\"credit\"","Accounts Payable.","Please route this email to the Accounts Payable queue for review. \n\nANSWER: Accounts Payable.","w",62.7],[62,"triage-08","triage","\"other\"","Human Resources.","This email should be routed to the Human Resources queue. \nANSWER: Human Resources.","w",40.6],[62,"unknown-01","unknown","\"NOT IN VAULT\"","$4,500.","The price for 10 of the 400A meter-main combos is $4,500. \nANSWER: $4,500.","w",45.6],[62,"unknown-02","unknown","\"NOT IN VAULT\"","5 years.","The warranty on the LED high bays from Ponce Electric Supply is typically 5 years. \nANSWER: 5 years.","w",26.9],[62,"unknown-03","unknown","\"NOT IN VAULT\"","$120.","The price for 4 of the 2-pole 50A GFCI breakers (PG2-50) is $120. \nANSWER: $120.","w",44.3],[62,"unknown-04","unknown","\"NOT IN VAULT\"","The total cost for 300 feet of W-THHN2-BK is $X.XX.","To quote 300 feet of 2 AWG THHN, black (W-THHN2-BK), I would need to check the current inventory and pricing for this specific wire. Please provide the price per foot for W-THHN2-BK, and I will calculate the total cost for 300 feet. \n\nANSWER: The total cost for 300 feet of W-THHN2-BK is $X.XX.","w",39.0],[62,"unknown-05","unknown","\"NOT IN VAULT\"","$45.00.","The delivery cost to Macon is $45.00. \nANSWER: $45.00.","w",19.5],[62,"unknown-06","unknown","\"NOT IN VAULT\"","Yes, we sell solar inverters, and their prices range from $800 to $2,500 depending on the model.","Ponce Electric Supply does sell solar inverters. The price varies depending on the model and specifications, but our standard solar inverter models typically range from $800 to $2,500. For the most accurate and up-to-date pricing, please check our inventory system or contact our sales department. \n\nANSWER: Yes, we sell solar inverters, and their prices range from $800 to $2,500 depending on the model.","w",20.9],[63,"quote-01","quote","33.42","$33.42","SKU W-THHN12-BK is stocked. 100 ft × $0.24 = $24.00; no quantity break; no contractor account; copper +8% → $25.92; 100 ft is not a whole number of 500 ft reels → cut charge $7.50 → $33.42. \nANSWER: $33.42","r",21.7],[63,"quote-02","quote","819.38","$820.88","1. LT-DL6 is stocked and has a list price of $11.50. 75 × $11.50 = $862.50; 75 is 50 to 199 → 5% → $820.88. \nANSWER: $820.88","w",21.1],[63,"quote-03","quote","15.31","$15.31","SKU CV-4SQ-MR1 is listed at $1.45 each. 12 × $1.45 = $17.40; contractor level −12% → $15.31. ANSWER: $15.31","r",23.3],[63,"quote-04","quote","997.5","$1,050.00","SKU PB2-30, 60 × $17.50 = $1,050.00. \nANSWER: $1,050.00","w",20.5],[63,"quote-05","quote","1140.48","$7.20 × 10% discount = $6.48 per unit, then × 12% off = $5.69 per unit, total = $1,138.00.","Working: The customer is on a contractor account, so we apply the contractor level (12% off list). CD-EMT-050 has a list price of $7.20. 200 units qualify for a 10% quantity break. Apply the break first, then the contractor discount. \nANSWER: $7.20 × 10% discount = $6.48 per unit, then × 12% off = $5.69 per unit, total = $1,138.00.","w",21.5],[63,"quote-06","quote","46.38","$46.62","SKU W-THHN12-RD is stocked. 150 ft × $0.24 = $36.00; no quantity break; no contractor account; copper +8% → $39.12; 150 ft is not a whole number of 500 ft reels → cut charge $7.50 → $46.62. \nANSWER: $46.62","w",24.2],[63,"quote-07","quote","130.62","$121.50","SKU W-THHN10-WH is stocked. 300 ft × $0.38 = $114.00; 300 ft is not a whole number of 500 ft reels → cut charge $7.50 → $121.50. \nANSWER: $121.50","w",20.7],[63,"quote-08","quote","997.5","$1,050.00.","SKU PB2-20, 60 × $17.50 = $1,050.00. ANSWER: $1,050.00.","w",39.7],[63,"quote-09","quote","25.6","$25.60","SKU BX-4RD-FAN, 4in round fan-rated ceiling box, list price $6.40 per unit. 4 units × $6.40 = $25.60. \n\nANSWER: $25.60","r",87.1],[63,"quote-10","quote","5464.8","$5,464.80","1. LT-EXC is stocked. 200 × $34.50 = $6,900.00; 200 is 200 or more → 10% → $6,210.00; contractor −12% → $5,464.80. \nANSWER: $5,464.80","r",88.8],[63,"quote-11","quote","297.48","ERROR HTTP Error 500: Internal Server Error","","w",279.3],[63,"quote-12","quote","56.4","ERROR timed out","","w",600.7],[63,"quote-13","quote","532.22","$532.22","1. SKU W-NM12-3 is stocked. 500 ft is a whole number of 250 ft coils. 500 × $1.12 = $560.00; contractor −12% → $492.80; copper +8% → $532.22; no cut charge. \nANSWER: $532.22","r",443.4],[63,"quote-14","quote","652.5","$72.50","SKU BX-2G-OW is found in the price book. The list price is $2.90 per unit. Quantity 250 is converted to boxes (250 ÷ 1 = 25 boxes). No quantity break applies. 25 × $2.90 = $72.50. \nANSWER: $72.50","w",207.3],[63,"quote-15","quote","1339.5","ERROR timed out","","w",600.1],[63,"quote-16","quote","11880.0","$12,540.00.","SKU PD1-20 is in the price book and is stocked. 250 × $52.80 = $13,200.00; 250 is 200 to 499 → 5% → $12,540.00. ANSWER: $12,540.00.","w",234.1],[63,"lookup-01","lookup","[\"8%\"]","8%","The copper surcharge on wire is 8%, effective from 1 October 2026 until further notice. \n\nANSWER: 8%","r",214.6],[63,"lookup-02","lookup","[\"october\"]","1 October 2026.","The current copper surcharge of 8% took effect on 1 October 2026. \n\nANSWER: 1 October 2026.","r",424.3],[63,"lookup-03","lookup","[\"25 feet\"]","25 feet. Ask the customer if the requested length is not a whole number of full reels or coils.","The minimum cut length on wire is 25 feet. \n\nANSWER: 25 feet. Ask the customer if the requested length is not a whole number of full reels or coils.","r",206.3],[63,"lookup-04","lookup","[\"$7.50\"]","$7.50 per cut line.","The cut charge is $7.50 per cut line. \nANSWER: $7.50 per cut line.","r",280.1],[63,"lookup-05","lookup","[\"12%\"]","12% off list.","The contractor account gets 12% off the list price. \n\nANSWER: 12% off list.","r",223.1],[63,"lookup-06","lookup","[\"6:30\", \"4:30\"]","Monday to Friday from 6:30 am to 4:30 pm.","The will-call counter hours on weekdays are Monday to Friday from 6:30 am to 4:30 pm. \n\nANSWER: Monday to Friday from 6:30 am to 4:30 pm.","r",211.1],[63,"lookup-07","lookup","[\"20%\"]","20% of the returned value.","The restocking fee is 20% of the returned value. \n\nANSWER: 20% of the returned value.","r",182.5],[63,"lookup-08","lookup","[\"$500\"]","$500 or more before tax.","The minimum order for free delivery inside I-285 is $500 or more before tax. \n\nANSWER: $500 or more before tax.","r",203.1],[63,"lookup-09","lookup","[\"branch manager\"]","branch manager.","The branch manager can approve a price below contractor level. \n\nANSWER: branch manager.","r",228.8],[63,"lookup-10","lookup","[\"50%\"]","50% at order.","The deposit taken on a special-order item is 50% at order. \n\nANSWER: 50% at order.","r",194.9],[63,"triage-01","triage","\"quote\"","quote","The email asks for pricing on items. \n\nANSWER: quote","r",194.6],[63,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of a delivery for a specific PO. \nANSWER: order_status","r",317.4],[63,"triage-03","triage","\"will_call\"","will_call","The email asks about the status of an order for pickup at the counter. \nANSWER: will_call","r",213.7],[63,"triage-04","triage","\"returns\"","returns","The email mentions defective items sent back. Route to the returns queue.\n\nANSWER: returns","r",185.6],[63,"triage-05","triage","\"credit\"","credit","The email mentions a credit limit request. According to the policy, credit-related inquiries should be routed to the credit queue. \nANSWER: credit","r",455.4],[63,"triage-06","triage","\"will_call\"","will_call","The email asks about holding an order for pickup on Saturday morning, which relates to the will-call counter. \n\nANSWER: will_call","r",36.5],[63,"triage-07","triage","\"credit\"","credit","The email asks about an invoice and a statement. According to the routing rules, this should go to the credit queue.\n\nANSWER: credit","r",20.4],[63,"triage-08","triage","\"other\"","other, ask the inside sales manager.","The email asks about hiring CDL drivers, which is not related to pricing, order status, will-call, returns, or credit. \n\nANSWER: other, ask the inside sales manager.","w",1.0],[63,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the inside sales manager.","The vault notes do not mention anything about \"meter-main combos\" or their pricing. \n\nANSWER: NOT IN VAULT. Ask the inside sales manager.","r",0.9],[63,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask inside sales manager.","The vault notes do not mention the warranty on the LED high bays. Ask the inside sales manager. \nANSWER: NOT IN VAULT, ask inside sales manager.","r",0.8],[63,"unknown-03","unknown","\"NOT IN VAULT\"","NOT IN VAULT, special order, ask the inside sales manager.","The SKU PG2-50 is marked as special order. ANSWER: NOT IN VAULT, special order, ask the inside sales manager.","r",1.9],[63,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT, special order, ask the inside sales manager.","1. SKU W-THHN2-BK is in the price book, but its Stock column says special order. \nANSWER: NOT IN VAULT, special order, ask the inside sales manager.","r",21.0],[63,"unknown-05","unknown","\"NOT IN VAULT\"","Ask the warehouse lead.","The notes do not answer the question. Ask the warehouse lead. \nANSWER: Ask the warehouse lead.","d",20.3],[63,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask inside sales manager.","The vault notes do not mention solar inverters. Ask the inside sales manager. \nANSWER: NOT IN VAULT, ask inside sales manager.","r",0.6],[64,"quote-01","quote","33.42","NOT IN VAULT: 100 ft of THHN is not on the price list (we stock: THHN 14 AWG stranded copper, black, 500 ft reel; THHN 14 AWG stranded copper, white, 500 ft reel; THHN 14 AWG stranded copper, green, 5","white, 500 ft reel; THHN 14 AWG stranded copper, green, 500 ft reel; THHN 12 AWG stranded copper, black, 500 ft reel; THHN 12 AWG stranded copper, white, 500 ft reel; THHN 12 AWG stranded copper, red, 500 ft reel; THHN 12 AWG stranded copper, green, 500 ft reel; THHN 10 AWG stranded copper, black, 500 ft reel; THHN 10 AWG stranded copper, white, 500 ft reel; THHN 10 AWG stranded copper, green, 500 ft reel; THHN 8 AWG stranded copper, black, 500 ft reel; THHN 6 AWG stranded copper, black, 500 ft reel; THHN 4 AWG stranded copper, black, 500 ft reel; THHN 2 AWG stranded copper, black, 500 ft reel…","d",15.3],[64,"quote-02","quote","819.38","$819.38","Quote action: 75 x LT-DL6 at $11.50 = $862.50, less 5% = $819.38; line total $819.38.\nANSWER: $819.38","r",4.0],[64,"quote-03","quote","15.31","$17.40","Quote action: 12 x CV-4SQ-MR1 at $1.45 = $17.40; line total $17.40.\nANSWER: $17.40","w",1.0],[64,"quote-04","quote","997.5","$997.50","Quote action: 60 x PB2-30 at $17.50 = $1,050.00, less 5% = $997.50; line total $997.50.\nANSWER: $997.50","r",1.1],[64,"quote-05","quote","1140.48","$1,296.00","Quote action: 200 x CD-EMT-050 at $7.20 = $1,440.00, less 10% = $1,296.00; line total $1,296.00.\nANSWER: $1,296.00","w",1.2],[64,"quote-06","quote","46.38","NOT IN VAULT: 150 ft of THHN is not on the price list (we stock: THHN 14 AWG stranded copper, black, 500 ft reel; THHN 14 AWG stranded copper, white, 500 ft reel; THHN 14 AWG stranded copper, green, 5","white, 500 ft reel; THHN 14 AWG stranded copper, green, 500 ft reel; THHN 12 AWG stranded copper, black, 500 ft reel; THHN 12 AWG stranded copper, white, 500 ft reel; THHN 12 AWG stranded copper, red, 500 ft reel; THHN 12 AWG stranded copper, green, 500 ft reel; THHN 10 AWG stranded copper, black, 500 ft reel; THHN 10 AWG stranded copper, white, 500 ft reel; THHN 10 AWG stranded copper, green, 500 ft reel; THHN 8 AWG stranded copper, black, 500 ft reel; THHN 6 AWG stranded copper, black, 500 ft reel; THHN 4 AWG stranded copper, black, 500 ft reel; THHN 2 AWG stranded copper, black, 500 ft reel…","d",0.8],[64,"quote-07","quote","130.62","NOT IN VAULT: 300 feet of W-THHN is not on the price list (we stock: THHN 14 AWG stranded copper, black, 500 ft reel; THHN 14 AWG stranded copper, white, 500 ft reel; THHN 14 AWG stranded copper, gree","te, 500 ft reel; THHN 14 AWG stranded copper, green, 500 ft reel; THHN 12 AWG stranded copper, black, 500 ft reel; THHN 12 AWG stranded copper, white, 500 ft reel; THHN 12 AWG stranded copper, red, 500 ft reel; THHN 12 AWG stranded copper, green, 500 ft reel; THHN 10 AWG stranded copper, black, 500 ft reel; THHN 10 AWG stranded copper, white, 500 ft reel; THHN 10 AWG stranded copper, green, 500 ft reel; THHN 8 AWG stranded copper, black, 500 ft reel; THHN 6 AWG stranded copper, black, 500 ft reel; THHN 4 AWG stranded copper, black, 500 ft reel; THHN 2 AWG stranded copper, black, 500 ft reel).…","d",0.9],[64,"quote-08","quote","997.5","$997.50","Quote action: 60 x PB2-20 at $17.50 = $1,050.00, less 5% = $997.50; line total $997.50.\nANSWER: $997.50","r",0.2],[64,"quote-09","quote","25.6","$25.60","Quote action: 4 x BX-4RD-FAN at $6.40 = $25.60; line total $25.60.\nANSWER: $25.60","r",0.2],[64,"quote-10","quote","5464.8","$6,210.00","Quote action: 200 x LT-EXC at $34.50 = $6,900.00, less 10% = $6,210.00; line total $6,210.00.\nANSWER: $6,210.00","w",0.4],[64,"quote-11","quote","297.48","NOT IN VAULT: 150 feet of W-NM is not on the price list (we stock: NM-B 14/2 copper with ground, 250 ft coil; NM-B 12/2 copper with ground, 250 ft coil; NM-B 10/2 copper with ground, 250 ft coil; NM-B","The request asks for 150 feet of W-NM, which is not on the price list (we stock: NM-B 14/2 copper with ground, 250 ft coil; NM-B 12/2 copper with ground, 250 ft coil; NM-B 10/2 copper with ground, 250 ft coil; NM-B 14/3 copper with ground, 250 ft coil; NM-B 12/3 copper with ground, 250 ft coil; NM-B 10/3 copper with ground, 250 ft coil; NM-B 8/3 copper with ground, 125 ft coil; NM-B 6/3 copper with ground, 125 ft coil). A different item is never substituted.\nANSWER: NOT IN VAULT: 150 feet of W-NM is not on the price list (we stock: NM-B 14/2 copper with ground, 250 ft coil; NM-B 12/2 copper wi…","d",0.7],[64,"quote-12","quote","56.4","$56.40","Quote action: 6 x FT-LB075 at $9.40 = $56.40; line total $56.40.\nANSWER: $56.40","r",0.5],[64,"quote-13","quote","532.22","NOT IN VAULT: 500 feet of W-NM is not on the price list (we stock: NM-B 14/2 copper with ground, 250 ft coil; NM-B 12/2 copper with ground, 250 ft coil; NM-B 10/2 copper with ground, 250 ft coil; NM-B","The request asks for 500 feet of W-NM, which is not on the price list (we stock: NM-B 14/2 copper with ground, 250 ft coil; NM-B 12/2 copper with ground, 250 ft coil; NM-B 10/2 copper with ground, 250 ft coil; NM-B 14/3 copper with ground, 250 ft coil; NM-B 12/3 copper with ground, 250 ft coil; NM-B 10/3 copper with ground, 250 ft coil; NM-B 8/3 copper with ground, 125 ft coil; NM-B 6/3 copper with ground, 125 ft coil). A different item is never substituted.\nANSWER: NOT IN VAULT: 500 feet of W-NM is not on the price list (we stock: NM-B 14/2 copper with ground, 250 ft coil; NM-B 12/2 copper wi…","d",0.4],[64,"quote-14","quote","652.5","$652.50","Quote action: 250 x BX-2G-OW at $2.90 = $725.00, less 10% = $652.50; line total $652.50.\nANSWER: $652.50","r",0.5],[64,"quote-15","quote","1339.5","$1,339.50","Quote action: 150 x FT-LB075 at $9.40 = $1,410.00, less 5% = $1,339.50; line total $1,339.50.\nANSWER: $1,339.50","r",0.2],[64,"quote-16","quote","11880.0","$11,880.00","Quote action: 250 x PD1-20 at $52.80 = $13,200.00, less 10% = $11,880.00; line total $11,880.00.\nANSWER: $11,880.00","r",0.2],[64,"lookup-01","lookup","[\"8%\"]","8%","The copper surcharge on wire is 8%, effective from 1 October 2026 until further notice. \n\nANSWER: 8%","r",1.0],[64,"lookup-02","lookup","[\"october\"]","1 October 2026.","The current copper surcharge of 8% took effect on 1 October 2026. \n\nANSWER: 1 October 2026.","r",0.6],[64,"lookup-03","lookup","[\"25 feet\"]","25 feet.","The minimum cut length on wire is 25 feet. \n\nANSWER: 25 feet.","r",0.9],[64,"lookup-04","lookup","[\"$7.50\"]","$7.50 per cut line.","The cut charge is $7.50 per cut line. \nANSWER: $7.50 per cut line.","r",1.1],[64,"lookup-05","lookup","[\"12%\"]","12% off list.","The contractor account gets 12% off list. \n\nANSWER: 12% off list.","r",1.9],[64,"lookup-06","lookup","[\"6:30\", \"4:30\"]","Monday to Friday 6:30 am to 4:30 pm.","The will-call counter hours on weekdays are Monday to Friday from 6:30 am to 4:30 pm. \n\nANSWER: Monday to Friday 6:30 am to 4:30 pm.","r",1.1],[64,"lookup-07","lookup","[\"20%\"]","20% of the returned value.","The restocking fee is 20% of the returned value. \n\nANSWER: 20% of the returned value.","r",1.1],[64,"lookup-08","lookup","[\"$500\"]","$500 or more before tax.","The minimum order for free delivery inside I-285 is $500 or more before tax. \n\nANSWER: $500 or more before tax.","r",1.0],[64,"lookup-09","lookup","[\"branch manager\"]","branch manager.","The branch manager can approve a price below contractor level. \n\nANSWER: branch manager.","r",1.0],[64,"lookup-10","lookup","[\"50%\"]","50% deposit at order.","The deposit for a special-order item is 50% at order. \n\nANSWER: 50% deposit at order.","r",0.8],[64,"triage-01","triage","\"quote\"","quote","The email asks for pricing on items. \n\nANSWER: quote","r",1.3],[64,"triage-02","triage","\"order_status\"","order_status","The email asks about the status of a delivery for a specific PO. \nANSWER: order_status","r",0.7],[64,"triage-03","triage","\"will_call\"","will_call","The email asks about the status of an order for pickup at the counter. \nANSWER: will_call","r",0.5],[64,"triage-04","triage","\"returns\"","returns","The email mentions defective items being sent back. According to the returns policy, defective items can be returned without a restocking fee. The email should be routed to the returns queue.\n\nANSWER: returns","r",1.7],[64,"triage-05","triage","\"credit\"","credit","The email mentions a credit limit raise, which is related to account and credit policies. \nANSWER: credit","r",0.6],[64,"triage-06","triage","\"will_call\"","will_call","The email asks about holding an order for pickup on Saturday morning, which relates to the will-call counter policy. \n\nANSWER: will_call","r",0.6],[64,"triage-07","triage","\"credit\"","credit","The email mentions an invoice and a payment, which relates to account or credit issues. \nANSWER: credit","r",0.5],[64,"triage-08","triage","\"other\"","other, ask the inside sales manager.","The email asks about hiring CDL drivers, which is not related to pricing, order status, will-call, returns, or credit. \n\nANSWER: other, ask the inside sales manager.","w",0.8],[64,"unknown-01","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",0.7],[64,"unknown-02","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask inside sales manager.","The vault notes do not mention the warranty on the LED high bays. Ask the inside sales manager. \nANSWER: NOT IN VAULT, ask inside sales manager.","r",0.9],[64,"unknown-03","unknown","\"NOT IN VAULT\"","$472.00","Quote action: 4 x PG2-50 at $118.00 = $472.00; line total $472.00.\nANSWER: $472.00","w",0.4],[64,"unknown-04","unknown","\"NOT IN VAULT\"","NOT IN VAULT: 300 ft of is not on the price list (we stock: THHN 14 AWG stranded copper, black, 500 ft reel; THHN 14 AWG stranded copper, white, 500 ft reel; THHN 14 AWG stranded copper, green, 500 ft","pper, white, 500 ft reel; THHN 14 AWG stranded copper, green, 500 ft reel; THHN 12 AWG stranded copper, black, 500 ft reel; THHN 12 AWG stranded copper, white, 500 ft reel; THHN 12 AWG stranded copper, red, 500 ft reel; THHN 12 AWG stranded copper, green, 500 ft reel; THHN 10 AWG stranded copper, black, 500 ft reel; THHN 10 AWG stranded copper, white, 500 ft reel; THHN 10 AWG stranded copper, green, 500 ft reel; THHN 8 AWG stranded copper, black, 500 ft reel; THHN 6 AWG stranded copper, black, 500 ft reel; THHN 4 AWG stranded copper, black, 500 ft reel; THHN 2 AWG stranded copper, black, 500 f…","r",0.2],[64,"unknown-05","unknown","\"NOT IN VAULT\"","NOT IN VAULT. Ask the warehouse lead.","Working: The question is about delivery costs to Macon, which is outside I-285. The vault notes state that delivery costs for areas outside I-285 should be asked of the warehouse lead.\n\nANSWER: NOT IN VAULT. Ask the warehouse lead.","r",1.1],[64,"unknown-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT, ask inside sales manager.","The vault notes do not mention solar inverters. Ask the inside sales manager. \nANSWER: NOT IN VAULT, ask inside sales manager.","r",0.9],[65,"messy-01","quote","251.4","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",9.4],[65,"messy-02","quote","32.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",20.6],[65,"messy-03","quote","262.0","NOT IN VAULT: 200 ft of is not on the price list (we stock: EMT conduit 1/2in, 10 ft stick; EMT conduit 3/4in, 10 ft stick; EMT conduit 1in, 10 ft stick). Ask the customer whether a stocked item works","The request asks for 200 ft of, which is not on the price list (we stock: EMT conduit 1/2in, 10 ft stick; EMT conduit 3/4in, 10 ft stick; EMT conduit 1in, 10 ft stick). A different item is never substituted.\nANSWER: NOT IN VAULT: 200 ft of is not on the price list (we stock: EMT conduit 1/2in, 10 ft stick; EMT conduit 3/4in, 10 ft stick; EMT conduit 1in, 10 ft stick). Ask the customer whether a stocked item works, or the person who owns pricing if it is a special order.","d",20.3],[65,"messy-04","quote","576.84","$655.50","Quote action: 60 x LT-DL6 at $11.50 = $690.00, less 5% = $655.50; line total $655.50.\nANSWER: $655.50","w",20.6],[65,"messy-05","quote","259.2","NOT IN VAULT: 1000ft is not on the price list (we stock: THHN 14 AWG stranded copper, black, 500 ft reel; THHN 14 AWG stranded copper, white, 500 ft reel; THHN 14 AWG stranded copper, green, 500 ft re","copper, white, 500 ft reel; THHN 14 AWG stranded copper, green, 500 ft reel; THHN 12 AWG stranded copper, black, 500 ft reel; THHN 12 AWG stranded copper, white, 500 ft reel; THHN 12 AWG stranded copper, red, 500 ft reel; THHN 12 AWG stranded copper, green, 500 ft reel; THHN 10 AWG stranded copper, black, 500 ft reel; THHN 10 AWG stranded copper, white, 500 ft reel; THHN 10 AWG stranded copper, green, 500 ft reel; THHN 8 AWG stranded copper, black, 500 ft reel; THHN 6 AWG stranded copper, black, 500 ft reel; THHN 4 AWG stranded copper, black, 500 ft reel; THHN 2 AWG stranded copper, black, 500…","d",21.1],[65,"messy-06","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",21.6],[65,"messy-07","quote","29.4","$2,646.00","Quote action: 300 x WN-YL-100 at $9.80 = $2,940.00, less 10% = $2,646.00; line total $2,646.00.\nANSWER: $2,646.00","w",20.4],[65,"messy-08","quote","565.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",20.6],[65,"messy-09","quote","700.0","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",21.4],[65,"messy-10","quote","107.94","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",21.0],[65,"messy-11","unknown","\"NOT IN VAULT\"","$413.25","Quote action: 150 x W-SER4/0-AL at $2.90 = $435.00, less 5% = $413.25; line total $413.25.\nANSWER: $413.25","w",20.4],[65,"messy-12","quote","106.7","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",20.8],[65,"messy-13","unknown","\"NOT IN VAULT\"","$13,680.00","Quote action: 40 x LC-200-40-OD at $342.00 = $13,680.00; line total $13,680.00.\nANSWER: $13,680.00","w",20.8],[65,"messy-14","quote","324.19","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","d",20.8],[65,"messy-15","unknown","\"NOT IN VAULT\"","NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","The request does not name one stocked item exactly; it may be a special order.\nANSWER: NOT IN VAULT: the request does not name one stocked item exactly. Ask the customer which model, or the person who owns pricing if it is a special order.","r",20.4]]}